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Vodacom / level of service is pathetic

South Africa

Greetings

1 and half week ago, I applied for a contract special for 2 Huaiwei P8 lite at R199.00 a month, I was promised that the phones will be delivered, someone called me to confirm whether I really did make the application and I said yes, it was me who did the application, I then asked the lady to deliver 2 different colours if possible and port my cell c number into one of the sim cards

I am surprised today after waiting for so long that the call center agent is telling me that I cancelled the contract...why would I do that? I was buying the phones as a birthday gift for my 2 nephews and they are twins and the birthday has passed because someone in your call center does not know exactly what is customer service and I had to be an embarrassment and tell my nephews that the gifts are coming, only to find out today that there is nothing coming!!

Really I think that this is the worst service I have ever received, especially coming from a reputable comp[any like yours, yesterday I was told that someone will call me, even today someone is still calling me, I know my business might not worth a fortune, but please do not make me leave with the image that I have currently, because that is not what your company stands for.

I will like to request that someone call me and give me what I have ordered, I am paying for it, please do not make it as if I am asking it for free, I am extremely disappointed and I believe that you have to do something to make it up for the mess that you put me through

Please revert back to me (ID number : [protected])

Thabiso Hanong
[protected] (m)
[protected]@mweb.co.za (e)

Th
Oct 25, 2018

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