Vodacom / horrible upgrade and customer service

South Africa

About a year ago I was due for an upgrade, only to find out I cant upgrade due to the staff having no knowledge of their new integrated system. The Vodacom decides to cancel my debit order without my convent, march of this year my contract suddenly gets cancelled and blocked. So now I've been handed over to lawyers because of vodacoms inconvenience. I also received a letter stating I owe Vodacom nothing. So now im standing in front of an incompetent person Minesh at the Vodacom store V&A because her manager Chris is avoiding me because he cant sort the situation out! Vodacom is a good network but with horrible staff!

Aug 11, 2016

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