Vodacom / fixing my phone

Somerset West Western Cape, ZA

My phone, Cell number [protected], was getting very warm and the battery did not last. Some days until about 10 am and other days until about 4 pm. I took it on the 5 th of March 2017 to the Somerset Mall branch where they told me that it should be taken in to the Somerset West Branch. When I got there they were closed. I am working and could only go back on the 7 th of March 2017. They took it in and told me it could take 7 to 14 work days to repair. I did not hear from them and phoned them on the 17 th of March. They told me that there was a problem with the battery and it should be replaced at my own cost as the 6 months warranty expired on the 6 th of March 2017. I feel that I was in time, but they were closed. I thereby request that it should be considered in time as I did go to them before the 6 th and I was actually still in time by only one day. Kindly please do not let me pay for the battery ( R 605.00)Kind regards Janie Brink ID [protected]

Mar 21, 2017

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