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Vodacom / data and account

Johannesburg, ZA
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I have received a phone bill that is double that of what it usually is because of supposed 'out of data bundle rates'. I however did buy data and no additional notification was sent to say i had run out of data. I sent an enquiry 8 working days ago and no one has contacted me. Each day everyone says they have escalated it but i haven't heard from anyone. To top it off, i bought a 5gb data bundle this month and i was told it's not showing on the system but when i dial *111# it shows i have 4.5gb. What the hell is going on??? I am emigrating so i need this resolved now! I am happy to go mad on social media because this is unacceptable. I truly despise vodacom!

Cs
Dec 07, 2016

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