Vodacomcustomer service

Recently did an upgrade that included a device, promotional items and a watch. Incorrect watch delivered. Vodacom insisted on all items been returned. I am currently in an upgrade state according to Vodacom system, I have no device, I cannot speak to anyone and it is a week later. I would have expected a quick turnaround time to replace item that was in error but now i have to wait for Vodacom’s bureaucracy, hope that they have stock and the promotion is still on and do an upgrade as if the previous one never happened. No one is responding to messages and i cannot speak to anyone. This after almost 30 years with this same company. What can a customer do wrt such poor service?

May 11, 2017

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