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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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7:00 am EST

Vodacom porting of number to mtn

i have been messed around by your call centre countless times. they drop my calls, they dont help me and worst of all they deliberatly try to sabotage my porting request. they tell me i need to cancel my contract in order for my phone to be ported so i do so and they deny my request. Then, they tell me my phone needs to be off, which is a lie, and i am unable to switch it off as i need to use the internet services for my final exams at UCT. i have tried to resovle this issue countless times with your staff and no one seems to be able to help. if this is not resolved immediatly i will be sure to voice my opinions on social media.

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5:08 am EST
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Vodacom billing and illegal account debit on long-cancelled contract

Fair enough, we currently live in a country where service delivery has been replaced by uselessness and outright dumb insolence, where the customer is never right, and one who complains about poor quality service apparently is the one with the attitude problem. Voda"con" definitely takes First Prize in the contest for employing more than a sufficient number of useless imbeciles to ensure that one moment, you have a machine telling you, a year after your contract has been shifted to a different network, you now owe them R800+. Then, after listening to this rubbish four times a day for two and a half weeks, I'm told there's been a huge mistake - Voda"con" owes ME money...! Wow. Well, you'd think it'd end there, but this is furthest from the truth. Roughly nine nincompoops down the phone line, one can NEVER get through to the Collections Department - and then, to add insult to injury, they recently debited R640 from my bank account without my consent...! Wow, Voda"con", you have TRULY earned your stripes as the biggest administrative balls-up in the country. Perhaps your C.E.O. should sign up for the next Government Elections. Oh, sorry, if all of the aforementioned was not enough, I just now received an email from your Idiot Club claiming I owe you R1 800+! Catch a wake-up, Voda"con" - you'll be hearing from my Attorney forthwith.

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3:57 am EST

Vodacom change of ownership of contract / phone

I have gone into the vodacom store at northgate shopping centre johannesburg. [protected] max is the person I am dealing. I have filled in papers and provided alot of related paperwork e. G. Id, bank statements, proof of address etc. For change of ownership of phone and contract.

It has been 3 months now and still nothing has been done. I am in the process of getting a divorce and that is the reason for changing my contract and it is causing a lot of conflict. One month all 3 p[hen accounts get taken off my bank sand the next months my ex husbands?

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3:04 am EST
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Vodacom samsung galaxy note 5

Good day

I hope you can help me with this cellphone problem of my cellphone repair.
Samsung galaxy note 5

Client: p l hoffman
Cellphone nr: [protected]

Job number: [protected]-[protected]

I gave my samsung galaxy note 5 in at middelburg mall on 25 august 2016 for repairs. The screen was dead. They send it to the repair center at vodacom repairs witbank. After about two months and hear nothing of my phone i decided to go to witbank repairs myself. They could not get the phone repaired and said to us they must send it to head office to repair. They change anything possible to correct the phone but it was still not correct. They said it doesn't get wi-fi.

It came back to witbank and sipho zeko the engineer at vodacom witbank repairs test the phone but the phone was still not correct. They send the phone back to head office and ask if its possible to replace the phone with a new phone.

I was at middelburg mall several times but no one can answer me what is going on with the phone and repairs. They only said it looks like the phone is still at witbank vodacom repairs but they are busy moving to another place in witbank mall. Since then i hear nothing about my phone.

This is not accepted. I am waiting now almost two and a half months for my phone (From 25 august until today 7 november 2016) and still no phone in site but must pay for my hole package that is on contract with vodacom.

Can you please see if they can replace my phone with a new one and do something at the contract to refund me for some time of the contract since they told us it took about 10 - 15 working days to repair the phone and i am still waiting for my phone. It's now almost 2 and a half months.

Can you please contact me in connection of this complaint and the result of this. My email address: [protected]@vodamail.Co.Za and cell phone number: [protected].

Kind regards
Pieter hoffman

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9:51 pm EST
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Vodacom customer care

Good day.

My request is easy... All I have been asking for the past few weeks since 12 September is a customer statement in order to pay my account. I keep calling and sending mails and never receive my statement. What should I do to get a statement? Cant get it from store as they cant access my account due to the fact that it has been handed over to their account department because it has not been payed... Now how do they expect me to pay it if they can not or refuse to provide me with a statement?

From: Marius von Moltke
Sent: 01 November 2016 02:02 PM
To: 'Vodacom 4U'
Subject: RE: [Vodacom 4U] Re: FW: Urgently need a statement

Who is Thomas?

From: Customercare (Vodacom 4U) [mailto:[protected]@vodacom4u.zendesk.com]
Sent: 01 November 2016 01:50 PM
To: Marius von Moltke
Subject: [Vodacom 4U] Re: FW: Urgently need a statement

##- Please type your reply above this line -##
Your request (#8806) has been updated. Reply to this email or click the link below:
https://vodacom4u.zendesk.com/requests/8806

Customercare
Nov 1, 13:49 SAST
Dear Thomas
Thank you for taking my call.
As per our telephonic interaction on the number [protected].
I have send an email to Lebo to provide you with confirmation that the iburst account I1606712 has been canceled.
Thank you for your endless patience with this query and we apologies most profusely for any inconvenience that we may have caused.
Regards,
Marelise Carelse
Customer Care
eService Team

Marius von Moltke
Nov 1, 13:09 SAST
Good day,
Thank you for getting back to me.
I was underground when you called.
Please call again

Marius von Moltke
Nov 1, 13:08 SAST
Good day!
Thanks for the reply. I must have contacted them ten times already, they never send me the invoice as requested.
From: 4U Support (Vodacom 4U) [mailto:[protected]@vodacom4u.zendesk.com]
Sent: 01 November 2016 11:18 AM
To: Marius von Moltke
Subject: [Vodacom 4U] Re: FW: Urgently need a statement

Customercare
Nov 1, 11:55 SAST
Dear Marius
We acknowledge the receipt of your email.
I have tried to contact you on the number [protected], it rang and routed to voicemail.
I have also tried to call [protected], it just rang.
We are uncertain as to the details of your query.
Please provide further information in order for us to provide further assistance.
Regards,
Marelise Carelse
Customer Care
eService Team

4U Support (Vodacom 4U)
Nov 1, 11:18 SAST
Good day Marius
Please contact customer care for assistance with this matter on 082 111. Have a good day.
Regards,
4U Support

Marius von Moltke
Oct 31, 09:10 SAST
Do Not Know why this site is called Customer CARE?
Because you do not care! This is officially my 4th mail without reply!
Please assist…..?
From: Marius von Moltke
Sent: 17 October 2016 08:27 AM
To: '[protected]@vodacom.co.za'
Subject: FW: Urgently need a statement
Good day,
Please respond!
From: Marius von Moltke
Sent: 13 October 2016 11:27 AM
To: '[protected]@vodacom.co.za'
Subject: FW: Urgently need a statement
Good day.
Will you please assist!? It’s been 2 weeks since my original request.
From: Marius von Moltke
Sent: 27 September 2016 12:29 PM
To: '[protected]@vodacom.co.za'
Subject: FW: Urgently need a statement
Good day,
I requested a breakdown of what I still owe. I received it. Thank you.
Would you please also send me a copy of my updated statement on order to see the breakdown of what I currently owe on which account.
Kind regards,
Marius von Moltke
Strata Control Officer
Sel: [protected]
Tel: [protected]
From: Marius von Moltke
Sent: 12 September 2016 02:33 PM
To: '[protected]@vodacom.co.za'
Subject: Urgently need a statement
Good day,
Over the past few weeks I have been struggling to get a statement breakdown from the accounts department. I have spoken to Lungile, Keegan, Nqobile, Kgomotso and many more without success and allot of frustration! I would like to pay my account and cannot get any info regarding my account at any Vodacom store or customer care due to the fact that it has been suspended and handed over to Vodacom accounts department. Will anyone that is willing please help me obtain this breakdown?
My ID nr is [protected]
Kind regards,
Marius von Moltke
Strata Control Officer
Sel: [protected]
Tel: [protected]
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11:54 am EST
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Vodacom no service and no feedback from customer service

This problem starts the 30th of Oct . My mum have upgraded and is on a new plan. As from the beggining of this month her phone is dead and can only get incoming calls I have put data on the number but still nothing. She is an elderly lady and not close to her family so this is our way to know if all is still ok with her and for her to stay in contact with her sisters. She has phoned customer services 8 times and was at a vodacom shop in Pretoria and still nothing. This is the worst services that we have ever experianced from vodacom. We need this problem to be resolved asap as this is very important for her and us. She even have to go out and bought another phone and sim card just to have a phone in the case of an emergency as her contract phone is not working. Please sort this problem out as it is totally not good for the company. The line number that is not working is [protected].

Rigards
F Fourie
[protected]

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von Moltke Marius
, ZA
Nov 06, 2016 10:26 pm EST
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Good day,

I have experienced the same problem with "Vodacom Customer Care"
I cancelled my contract and payed it in full. A few month later I find out that my Remaining contracts has been suspended due to the fact that I owe them money on the Cancelled payed in full contract... I have been requesting Customer statements from them ever since and never receive a thing from them. They even handed me over for not paying my account even though it is actually their fault that I can not pay my account.. Very Frustrating

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2:00 am EST
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Vodacom laptop

I upgraded my contract and should have received a new laptop on 20 October 2016. When I wanted to collect it did not yet arrive, it eventually arrived on 22 October. We took it home to discover the gave us the wrong laptop it was the HP with 500 GB instead of the HP 1 TB. So we took it back. They told us they would order a new one as our original one was now sold to someone else. 26 Oct we should have been able to pick it up but was then told again that courier forgot it. Was told to come again on Friday the 28 the again the courier forgot it. Monday the 31 St guess what courier forgot it! Wednesday it came but the shop opened the box and found that neither the laptop nor the charger was working😀. Friday 4 November still no laptop! This happened in Potch Vodacom shops phone number [protected].
Amazing !

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1:17 am EDT
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Vodacom no network

Yesterday, Saturday the 05 November 2016 I find out that I could not used my phone, because there was no network, but the message on the phone said that I am not authorized to make international calls. I contact Vodacom on the phone after which they promised me that they will resolve the problem, however later on it still persist and I could even make local calls, although I has enough airtime in my phone. I then left to mall in Secunda to the nearest Vodacom outlet where they try to help me to no avail and then promised me that it will be solve later the evening, because they could see it is still open, but even this morning, Sunday the 06 November 2016 I go back to them and they could still not solve my problem, which are very frustrating, because I lost a lot of money and at the moment I expect some calls regarding interviews for some job and feel I could blow up this Vodacom shop and if my problem are not solve by 12:00 today this means I have to take action and go to Hello Peter and social media to advertise this incompetent and uneducated attitude of the of Vodacom personnel in the country. You may even has my name :Gerald Isaacs and my number are [protected] although you wont be able to contact me, because of you people incompetency.

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11:43 pm EDT
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Vodacom contracts

On the 29 October 2016 I bought a new Huawei on contract.

My number was prepaid before that. 

I was suppose  to receive data and airtime, of which only the latter was received.

Still to date no data. My mail or internet, whatsapp is not working. According to Vodacom a technical  error  on their side.

The shop manager tried to assist but was told my account was in arears. The suggestion was that I must please pay the amount (which we did for an inactive  contract ) so that line can be synchronise. I stated that there is a debit order in place. The promise that the debut order won't  go through. 

Needless to say the debit order went through as well. Still the phone is not working. 

I have not experienced such incompetency before.

The poor people that did try to help does not know what  else to do. Sitting with restraints and incompetece.

Where else do I need to go to get the new technology sorted?

This is totally  unacceptable.  I am a business  man and require  this phone to urgently be accessible as it is linked to my laptop of which themail also does not work due to phone, e mail, whatsapp technical error  etc. is not working. Can top management please assist.

If this is not sorted as of yesterday, I'll  keep Vodacom responsible for all my work and financial  losses.

Please  help

Regards

ALF FOUCHE

CELL : [protected] 

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9:52 am EDT

Vodacom customer care / data

I have tried to purchase a data bundle 4 times since yesterday. No confirmation has been sent via SMS. I have tried it in the My Vodacom App where I have received a msg confirming the purchase. Still the data balance is not updated. I can't do anything on the app as it keeps on telling me there is a network problem since I have installed the app.

I have phoned customer care where they confirmed that NONE of the purchases shows on my nr. They put me through to the Solution Department where I hold the line for 20min without any assistance.

My data bundle is about to run out where I am going to pay out of bundle rates! If this do happen and this is not sorted out before it happens. I will hold Vodacom liable for the out of bundle rates they are charging me for your mistakes.

Please sort this out ASAP.

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4:42 am EDT

Vodacom incompetent staff and no feedback

Good day

Last Friday 28 October 2016 I went to the Vodacom shop at Mall @ Reds Centurion to do a Transfer of Ownership and an Upgrade.

The person at counter 6 helped me but he didn't seem competent to do the things I asked so he kept on calling his friend Alex to help but still they couldn't help me after an hour of trying.

They eventually told me to give my document to them and they will sort everything out and give me a call ro come in and get my new phone if I qualify.

Today is the 5th of November 2016 and I still haven't heard anything from them.

I phoned the Vodacom shop 4 November 2016 round about 15 times and the 2 times they picked up the phone or the line wasn't busy they took my name and number and told me Alex would phone me back because he is on lunch and that was from 14:20 -16:30.

I have a 7 week old baby and for me to drive in and stand there and let my time be wasted is unacceptable. I am tired of hearing sorry for the inconvenience I want results.

Vodacom should stop hiring incompetent people to do the job or they should up their training either way I am truly annoyed with the lack of service.

Kind Regards

Nacinda Combrinck

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11:58 pm EDT
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Vodacom you are responsible for our mistakes

When subscribing for a new service, Vodacom is unable to take the exhaustive amount of documents signed as sufficient to adjusting the credit limit placed on ones account, even when the customer has not placed this limit themselves.

For all who are considering Vodacom, I strongly suggest to opt for another service provider as Vodacom will deactivate your service without notice. They in no way attempt to resolve their own limitations for the sake of the customer. They would rather deactivate their client’s account leaving them unable to do any business. It is then up to the customer to resolve the matter, and don't think you can resolve it quickly, I have called in 4 times for an average duration of 31 minutes each time and yet after 48 hours I still have no service. This also means that any bundle purchased will expire without your ability to use it. You effectively will be paying each day for services you cannot use, not to mention the cost of lost business. If you think that a service provider that is by no means the cheapest would make the effort to resolve the matter for their client, you are mistaken. Vodacom in no way values their clients. You are to suffer until they feel like resolving the situation, whenever that may be (It's not 24 hours as they promise).

Vodacom makes their incompetence the burden of their clients.

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11:30 pm EDT

Vodacom false advertising on contracts

Took out a contract with vodacom on 01-Oct-2016. Took the device with Smart L+, where you get 10GB once of data an R10 000 schooling thing(not that I care about it).
Now on the 1st of Oct. In store at Mall at Reds they told me that I will get 5GB now and 5GB beginning Nov. sounds awsum. After 24 hours I phone vodacom 111. They told me that it was not activated and they will activate it an it can take up to 72 hour, so I wait again. That passed by an still nothing so I phoned again. This time they said that it will only be activated 1-Nov when my new contract starts. So I was very disappointed with this. The 1st comes and my new contract kicks in but no 10GB data. So I phoned again big apology from the lady and that it will be activated within the new 2hours. So I wait 24hours, still nothing. I phoned again and every time they apologize and say it will be activated. I told the last lady I spoke to on Thursday that if Friday it's not activate I will give Vodacom up for False advertising.

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2:12 pm EDT

Vodacom network down for over 24 hrs hours

Please advise how we are supposed to use the Data we purchase / win, that has a midnight expiry, when your network is down or intermittent for more than 24 hrs

I have 3 devices all with different sim cards and I am in the Centre of Durban, with full network coverage. All 3 have over a Gig loaded with expiry tonight.

I have done several amounts of troubleshooting.
Your Vodacom App works to purchase, but to complain, its "unavailable"

What happens to my wasted data?

Contact me via email : [protected]@gmail.com
You can view my Vodacom profile with that email address as well, and get further contact information

Please dont make me post this on your Facebook page.

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8:10 am EDT
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Vodacom upgrade unprofessional not accepting vodacom's mistake

Tel Number of upgrade [protected] Mrs Nita Lawrence ID [protected]
Tel [protected] for contact purposes
I will not accept this: - I personally went into your Vodashop Lenasia (Trade Route Mall) on the 6th of October to process my upgrade to a Smart L, the Samsang S7 with the Tab for free + 250MG of data. I signed all documents on the 6th October and paid the required 150 on the day. I was told that the package will be effective on the 1st Nov. Well Well to my surprise it did not happen. I then personally went into the Store on the 1st Nov. by the way only to query why the 250MG was not activated and to my surprise was told to wait for 2 hours and it would be, now patient as I am waited for 3 hours and checked if it was available, guess what no it was not, I phoned the Vodacom Store and spoke to Akeel the Sales person who did the upgrade on the 6th, then I am told by him that this entire package will only be effective on the 1st Dec. as they had system issues, now please how can you tell me that there is NOTHING VODACOM not my PROBLEM, I upgraded to a Smart L for a reason, not for fun. I am extremely irritated with Vodacom since I have 3 Contracts and a Business Contract with Vodacom really and this crap I will not accept. I have to drive to Trade Route to get responses as the so called Manager who was supposed to phone and explain why I must wait for 1 Dec just does not bother to phone me. Why must I use my airtime and my petrol driving there I was there again yesterday on the 3rd with no joy, they gave me another sim card with the 250MG loaded to use for the month of Nov. I am not bothered with the 250MG I want the Smart L package effective 1 Nov as I signed for. Strangely I received a quotation from Vodacom on the 1st for the very package I upgraded to WHAT! PLEASE CATCH A WAKE UP

I would expect a response to this query urgently as we are now on the 4th.

Thank you
Mrs Nita Lawrence

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7:29 am EDT
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Vodacom vodacom - pathetic customer service

Submitted a query on local data usage which was exorbitant on 3 Ocotber 2016, and has no been resolved until 4 November 2016. Now advised that the solution team re-logged query on 24 October as they initial were investigating it as pre-paid instead of open line. I called thrice on 4 November being pushed from pillar to post and placed on hold for over an hour in total between their staff named Selloani, Rest, David and another guy that just transferred me to a number that did not exist.
What happened to customer care and work ethics? Turn-around times?
What happened to "7 working days to resolve a query"?
What happened to courtesy call for customers to advise of progress or the change?
Furthermore, although I locked my data contract until they re-imburse me for incorrectly charging me the exorbitant data usage cost, they want to charge me for the month due to the delays by their team in resolving the matter.

This is totally unacceptable. I am now waiting for their resolution and will never to business with Vodacom again and will ensure all my friends and family never support them...pathetic customer service!

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5:49 am EDT

Vodacom purchase of data bundles I cannot use

Date of incident: 27th october 2016

Description of the incident

1. I purchased my gig from vodashop pietersburg, shop 8 savanna centre.
2. The data bundle was meant for number [protected] and the consultant 19-nkateko at the shop was duly informed before issuing a receipt.
3. At home i tried ton access internet through my modem and discovered that data bundle was not loaded. On inspection of the receipt, i discovered that the data was loaded on number [protected], which number i do not know.
4. On the 28th october 2016, i proceeded to the shop and told the same consultant about my experience. She obliged and discovered that the data (As she told me) that the data was not used and promised to rectify. As waited, she went to backroom, and when she came back, i was told the data was transferred to my number (Despite the fact that i now requested a voucher instead of direct transfer). She further told me to wait for three (3) hours before i can use internet.
5. I contacted her as i previously requested her number should i experience problems. I discovered that the data bundle was not reflected. She informed me to come to the shop on the 31st october 2016 as she would be at work since herself and her manager did not work over the weekend.
6. On the 31/10/2016 she referred me to the manager and she did not want to talk about it. I was referred to a gentleman and told me that data were used on the same number of [protected] - which is my number.
7. It is months that i did not use the number and i purchased some data of r50.00 and even now i cannot use the number. How can i use data on a number that is not allowing me to use on my modem despite being used previously after a long time? There was never a receipt issued to me indicating that data was truly transferred - and i do not know the person using the [protected]. Even if i knew, i bought data for [protected] and not for [protected]. In short my data was given someone else.

Desirable resolution of my complaint:
I request data of one (1) gig on a voucher as purchased.

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Update by Patric Mativa
Nov 04, 2016 5:53 am EDT

i have not had joy about this matter.

Update by Patric Mativa
Nov 04, 2016 5:52 am EDT

i want matter be resolved

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5:49 am EDT
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Vodacom contract cancellation

I initially called vodacom cancellations on the 22nd of October to make sure that they cancel my contract that was coming to an end in the first week if November.

I was advised by a consultant to call back on the 31st of October as he was unable to cancel it before that.

I called back on the 31st of October, 1st and 2nd of November but had no luck getting it cancelled.

It's either that no one answers in the cancellations department (I waited for 18 minutes) or when someone does answer they say the cancellations department was busy and they have to re-transfer my call.

I cannot keep calling to cancel my contract when I have already done so on the 22nd of October as I have relocated to the UK and the calls are costing me a lot.

I will be reversing all the debit orders that go off from now.

This is my notice of cancellation seeing that the call centres are absolutely useless.

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4:56 am EDT
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Vodacom complain

I am disappointed with Vodacom. I signed a two year contract for 5G data and I was told at the end of the contract the contract will continue on month to month under the current conditions.

Now, and at on a month to month contract and priced changed from R189 to R259. Vodacom kept of charging me R259 for 5G, in the current market no one is selling 5G for that price.

This matter could have being easily resolved but no is was interested is resolving the matter and I was left with no choice but to terminate the contract because it on a month-to-month terms and conditions which does not exist.

regards
[protected]
---------- Forwarded message ----------
From: [protected]
Date: Fri, Nov 4, 2016 at 1:47 PM
Subject: Re: EC-04CC-3Q1QQR Re: account query
To: [protected]@vodacom.co.za, [protected]@vodacom.co.za, [protected]@vodacom.co.za

Good day, seeing that you are failing to produce a contract where I agreed that my current contract will go on month to month post contract end date on new terms and conditions and not under current conditions.

I take it that this new month-on-month contract condition does not exist.

The current market for 5G is not even R259, it means this month on month contract is priced at two years old pricing.

For the above reason, please find attached a letter to terminate this contract with immediate effect.

On Sat, Oct 22, 2016 at 5:16 AM, [protected] wrote:

Good day, that is not part of the contract that I signed, if it is, pls show me where it says that is the contract

Sent from my Sony Xperia™ smartphone

Good day, that is not part of the contract that I signed, if it is, pls show me where it says that is the contract

Sent from my Sony Xperia™ smartphone

---- [protected]@vodacom.co.za wrote ----

Good day

Please be advised that the reduction does fall away after the 24months even when the contract continues on a month to month basis.

Kind regards

Gugu Lukhele

-----Original Message-----
From: [protected]
Sent: Fri Oct 21 12:25:26 GMT+0200 2016
To: [protected]@vodacom.co.za
Subject: Re: EC-04CC-3Q1QQR account query

Good day, please send me proof or agreement that the reduction was doing to
be discontinued at the end of the contract, I am now at the end of the
contract and I contract should continue on a month to month as is, why is
the contract continuing under new terms and conditions.

regards
[protected]

On Fri, Oct 21, 2016 at 9:55 AM, [protected]@vodacom.co.za <
[protected]@vodacom.co.za> wrote:

> Good day
>
> Please be advised that there was a Reduced Subscription of R70 on the old
> 1 that why its was R189.
>
> Kind regards
>
> Gugu Lukhele
>
>
>
>
> -----Original Message-----
> From: [protected]
> Sent: Thu Oct 20 16:43:51 GMT+0200 2016
> To: [protected]@vodacom.co.za
> Subject: account query
>
> Good day
>
> I noticed my bill has jumped from the normal R189 to R259 per month for the
> following account
>
> cell number : [protected]
> Account number: B0184156
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> What was explained to me was that at the end of the contract term, the
> contract will automatically go on a month to month under the same terms and
> conditions
>
> The 2R59 was never explained to me and I don't remember signing for it
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> King regards
> [protected]
> This e-mail is classified C2 - Vodacom Restricted - Information to be used
> inside Vodacom but it may be shared with authorised partners.
> ?This e-mail is sent on the Terms and Conditions that can be accessed by
> Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
>

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

Good day

Please be advised that the reduction does fall away after the 24months even when the contract continues on a month to month basis.

Kind regards

Gugu Lukhele

-----Original Message-----
From: [protected]
Sent: Fri Oct 21 12:25:26 GMT+0200 2016
To: [protected]@vodacom.co.za
Subject: Re: EC-04CC-3Q1QQR account query

Good day, please send me proof or agreement that the reduction was doing to
be discontinued at the end of the contract, I am now at the end of the
contract and I contract should continue on a month to month as is, why is
the contract continuing under new terms and conditions.

regards
[protected]

On Fri, Oct 21, 2016 at 9:55 AM, [protected]@vodacom.co.za <
[protected]@vodacom.co.za> wrote:

> Good day
>
> Please be advised that there was a Reduced Subscription of R70 on the old
> 1 that why its was R189.
>
> Kind regards
>
> Gugu Lukhele
>
>
>
>
> -----Original Message-----
> From: [protected]
> Sent: Thu Oct 20 16:43:51 GMT+0200 2016
> To: [protected]@vodacom.co.za
> Subject: account query
>
> Good day
>
> I noticed my bill has jumped from the normal R189 to R259 per month for the
> following account
>
> cell number : [protected]
> Account number: B0184156
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> What was explained to me was that at the end of the contract term, the
> contract will automatically go on a month to month under the same terms and
> conditions
>
> The 2R59 was never explained to me and I don't remember signing for it
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> King regards
> [protected]

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mxoly9
, ZA
Jun 04, 2017 2:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Mxolisi Khanyile I sent my phone to a vodacom shop at westonaria in gauteng on the 08 of may and then on the 09th the vodacom repair shop at eastgate who the vodacom shop of westonaria sent my phone to for repairs sent a message saying that they are done fixing my phone vodacom shop will contact me as soon as the phone arrived then I waited .
On the 10th the vodacom repairs sent a message asking about my experience with them and I didn't respond because I couldn't rate them since I haven't got my phone

Weeks late I decided to go to the vodacom shop to ask if they have got my phone they checked and call eastgate vodacom repairs about it and they told them that they sent the phone on the 09th so they promised to trace the whereabouts of my phone until today they haven't contacted me...

On Wednesday I called then the guy who was helping me promised to call me back later his still making some calls about my phone and he didn't call, on Thursday I called again but they told me that the guy who is helping finding my phone went out and again on Friday I called and they told me that the guy who is helping is not in he went to caltonville.

I really don't know what to do now because it seems like they are dogging me since they are not saying anything about it while they promised to make it their priority... PLEASE HELP

ComplaintsBoard
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12:53 am EDT

Vodacom was told could not pre-order but could

04/11/2016
I'm really quite upset with Vodacom. When the new phones where launched in South Africa in October I spoke to Vodacom more than once to find out if I could pre-order the phone and where told multiple times I can't and it will not be necessary. I asked in a vodashop and customer care as well. Now that I upgraded I can't get my phone for a month because they are still giving phones out to pre-orders. I'm really upset with this matter and it's frustrating. I stayed loyal to you guys because I never really had a problem with you. I know for a lot of people this would not be an problem but it is for me.

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Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

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Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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