Vodacom / contracts and phone upgrades

Ladysmith, ZA
Contact information:

Good morning. I mr rs ahir is very unhappy with the service im receiving from vodacom regarding my upgrades. My second number which is [protected] was due for upgrade in january and requested a samsung s7 and they said I dont qualify, my account is paid on a monthly basis. My debit order is set on the 27th of each month and some months vodacom debits me on the 28th which says unpaid so I go in personally to a vodacom store and pay the amount. My number which is [protected] is due for upgrade in april so im not sure whats going to happen. Just imagine the contract for the [protected] im paying each month for 150 airtime. Could you please assist or rectify the issue. Im also paying over a thousand rand for yhe 2 contracts I have. Im very concerned and angry cos im a vodacom customer for over 15 years and to be treated like this is totally unaccepted. Kind regards. Ranjay ahir.

Mar 19, 2017

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