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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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11:55 pm EST

Vodacom privacy breach

I have a copy of my contract to show that I didn't opt into any Vodacom marketing. Not only do they spam me constantly, but they share/sell my personal data to supplier such as Mondo. Please stop sharing my personal information!

It's like you're saying to your customers - we don't care what you want, we will do it anyway! How can you treat your customers like that?

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11:03 pm EST

Vodacom cancellation of contract

Good day,

Hope this finds you well.

I have a big problem with Vodacom. I have applied for a cellphone contract on the 13th of January 2017, i was given an Iphone 7 32Gig that has a fault and which was not working well, It took them 3 hours to make the phone came on, other apps were not working and when they try to call it the calls couldnt get through but they still forced to take that phone even though they noticed its not working well. On the 14th of January which is the following day, i returned the phone to the store and ask if they can replace it with the new one because i was told and it was also return on the slip that if i want to exchange or cancel the contract i should do it within 7 days.

I went to the Vodacom store at corner Francis Baard & Du Toit IN Pretoria CBD to exchange the phone, i was told that i cant exchange it because they think the phone its right. However the lady who was helping me she also noticed that the phone it really have a problem because there was something that was shaking and moving inside. I them that why couldn't they give me a new phone and i was advised that once they open an iphone they cant open another one i will have to take that one even if its faulty. I aksed them if i could upgrade to an iphone 7 Plus since that one was not okay they said its not allowed.

Then i asked them to cancel the contract since i was not happy with the service and they told me that they cant cancel it i should call Vodacom customer care. I then call the customer care and i was advised that i will have to pay the cancellation fee.
I then received an email from your customer care with an invoice saying that if i want to cancel the contract i should pay R 13, 661.81 for me which is ridiculous. How can i pay that amount of money for a phone that i didn't use and which was not working well. Could you please advise me why should i pay this money for a phone that was faulty and which i didn't use.

I would like Vodacom to explain to me about the seven days that was written on the slip about exchange and cancellation was for what since i cant be able to cancel my contract. Please note that i am not going to pay R 13, 661.81 for a phone that i didnt use and which was faulty.

I am very disappointed with your service and i am going to open a case with SAPS regarding this matter. For me this is day light robbery and fraud.

Could you please assist me with cancelling my contract without paying that ridiculous money that you are telling me about.

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10:51 pm EST
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Vodacom upgrade

I upgraded at Vodaworld Midrand on the 4th of Janauary 2017 to the P9 with Woolworths voucher (R2000). First of all the voucher was not included in the box and another trip had to be done to collect card.

I have followed all instructions and received my card nr and validation sms on the 12th of January 2017. I have mailed proof of purchase as requested. till today i have not received feedback or way forward with this matter.

i have contacted Vodacom, Huawei and Woolworths and nobody seems to be able to assist.

at end of January i will have to pay my account as expected but Vodacom can't follow through on deals they offer to clients.

i would appreciated urgent feedback

Nicolene Janse van Vuuren

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1:06 pm EST

Vodacom airtime and data depleted too soon without an explanation

I bought R200 Vodacom airtime and converted R100 to data on 13th of January 2017 at 9:33 am. My phonewas off from 12pm until 4pm. When I checked my airtime balance around 5:30 it gave me a zero balance for both the data and airtime. You can imagine my shock! The call center agent was unhelpful and clueless on how to solve my problem ...all he could tell me is that he sees that I have apps running and updating on his system. I'm smart enough to make all my apps update when connected to wifi. I'm very disappointed at the service offered at Vodacom . Why don't they have a system that will show the user their airtime and data usage and be readily available upon request. I've had enough of " my system shows me..." I also want a confirmation of what the system show.
It's been downhill since that day...I've recharged for about R50 a day and convert some of the airtime to data, but by the end of the day zero balance...and NO I don't have any apps in the background.

Is MTN any better...I want to port asap.

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11:48 am EST
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Vodacom mis-selling by sales agent

On the 6th of January 2016, my son had gone to the vodacom store in Gateway for the Huawei P9 Lite handset. He previously owned one which was lost and needed a replacement which I agreed to get from vodacom. He has 2 numbers, one of which belongs to an alternate network and requires that both numbers be in use. My son explained that he needs a dual sim handset for the use of both numbers to the sales lady who was trying to market an LG handset to him of which he declined as she said (only when she was asked) that the LG handset was single sim. He explained that the huawei P9 lite which he had previously owned was dual sim and he would prefer that handset for the use of both his numbers (at which the sales lady at no point said that the handset with vodacom was single sim). Even when I reached the store to sign the contract the sales lady did not at any point say that the huawei P9 lite is single sim handset. He has now had his pre-paid vodacom number converted to the contract number and we are stuck with a single sim device. We called the store and went in on the 8th of January only to be told that there is nothing that can be done, that we are not entitled to a cooling of period(which is required by law) and that this contract cannot be cancelled despite us being mis-sold by the sales lady. I have logged a complaint that very day on Hello peter to which I received a response that I will be contacted timeously. It is now the 18th of January and I am yet to be contacted. Monies have already been debited from my account. This is underhanded and unlawful practice. I would appreciate this matter being resolved immediately. The contract mobile number is [protected].

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10:50 am EST

Vodacom upgrade delivery

I have upgraded 2 of my contracts with Vodacom on the 20th Dec 2016, up until today 18 Jan 2017 i have not received any phones the first problem was apprently the headphones that came free with the phones and that was the hold up, after being told it will be delivered before Christmas, i understood and left it. Then i contacted them on the 29th and 30th December and i was told that they are Still waiting.. after having my call was dropped 5 times and being patient and leaving it until the 16th Jab 2017, i called once again having a consultant tell me that it is Bytes problem and not Vodacom, as far as i remember i have a financial agreement with Vodacom and NOT with Bytes. I called again then the consultant told me the parcel is available for pick up at the warehouse and RAM was just suppose to pick it up and that she has escalated it to a manager who still hasnt contacted me and i was told that the phones will be delivered 16th or the 17th of January today is the 18th i still have no phones my new installment of R220 will be deducted on the 20th Jan and i have NO PHONES i do not think that this service is acceptable if i do not have a respone within 24hours or not have my phones before the 20th January 2017 iwill be forwarding this complaint to the Ombudsman, as Vodacom is not putting their customers or hasnt got any intentions of putting them first.

Please contact me on

[protected]
[protected]
[protected]@gmail.com

Kind Regards
Abby

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8:32 am EST
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Vodacom mobile subscription

So how do we get refund from this air gold? The vodacom consultant I was with on the line hanged up on me. I agree that vodacom is equally responsible. I won't be suprised if vodacom is cashing in on this scam coz they allow the funds to be released from our accounts.

I think the best solution is vodacom should impliment sort of a limit that can be activated for mobile content or services, then everyone can set it to zero than any unaithorized third party that try to get your airtime can't get it even if they subscribe you without your knowledge.

Buy wait... vodacom won't do that coz it will mean they can't scam us anymore.

People should monitor their data too... apparently the fraudsters have fOund a way to consum it as well. You would assume it's all the background application but no... subscription scams have evolved! !

If you think about it... if they can scam R1 from 1 million subcribers a day... how much they make in a month ? A year? And there is a new scam Subscription everyday. .. for the last two weeks I've been login in to "my vodacom" and checking, If I find one I unsubscribe but still I lost R6 of airtime. Airg gold, harvest frenzy, bye bye boredom? ? Really? ? Sure vodacom is cashing in on all these scams! If not than they must come up with the way to make sure that people do not get robbed through these subscriptions. There have to be a counter measure! I mean we are already spending a lot of money on the very expensive data rate of the data that is forever expiring (God knows when it disappears to?) And the very expensive minute rate on calls for contract susubcriber. I've been with vodacom for almost a decade now and every year they come up with something new for Salam slicing. Vodacom vodacom vodacom... stop stealing from your own customers! ! So how do we get refund from this air gold? The vodacom consultant I was with on the line hanged up on me. I agree that vodacom is equally responsible. I won't be suprised if vodacom is cashing in on this scam coz they allow the funds to be released from our accounts.

I think the best solution is vodacom should impliment sort of a limit that can be activated for mobile content or services, then everyone can set it to zero than any unaithorized third party that try to get your airtime can't get it even if they subscribe you without your knowledge.

Buy wait... vodacom won't do that coz it will mean they can't scam us anymore.

People should monitor their data too... apparently the fraudsters have fOund a way to consum it as well. You would assume it's all the background application but no... subscription scams have evolved! !

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5:50 am EST

Vodacom vodacom high data usages

I'm currently on a average usage of 1.3G per day. I am on a red VIP package which is R2000 per month. I also have a router with 5G data. It is the 18th of the month and all of this data has literally disappeared, i have been through 24G already. When i phone the call center they say they have logged a query, but unfortunately the response i get is NOBODY CAN HELP ME. They will be able to give information on the 2nd of February, meaning i will have to buy 19.3G again before they give me feedback. i have tried multiple times phoning to try and get some more information, but as soon as i mention i need assistance with high data usage they cut my line.
Ref [protected]
Cell no +[protected]

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12:45 am EST
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Vodacom roaming invoicing + soft blocking account

Gentlemen,
This complaint about account number I3607446-7 / cellular number [protected]
I was informed 22 december of "unusually high usage" (due to accidental roaming). Amount due by then was 6 162.13 R. I then disconnected the cell from roaming.
I received an invoice 03.01.17 for 7 747.30 on roaming only.
Yesterday evening 7.14 pm I received your sms advising "balance exceeded" and "line soft locked".
I tried to call Consumer service but it was "overloaded" and I could not reach any response. Only advised to call later...
This morning finally I got a vague explanation ... "there is a credit limit on the account" (about 9 500 R !) and was confirmed my claim was registered ref. A7-T6HE-J9E7. I was also told This credit limit did not allow the banks to let the demand deposit to be withdrawn from our FNB Account, even though the provision was widely covered on 3 January.

I consider Vodacom is faulty and not respecting clients on several counts:
- warning of "abnormal usage" at >6000 R but letting consumption go even though there is a "credit limit on this account" without specifying what the limit is.
- advising us the 8 856.18 was due at end January
- in the meantime suppressing the service, for the reason of "insufficient credit" .
I wish to know what was the credit level previously authorized, and why Vodacom let it be so much overwhelmed.
Considering these elements, I wish Vodacom reconsiders the excessive amount of roaming invoiced (7 747.30) - for following reasons:
Vodacom should have warned me instantly when the credit limit was observed. I was only informed of a level of over 6 000 R.
Vodacom should have cut off the roaming to prevent further expenses. Instead of this, Vodacom let the roaming go up to 7 800 R almost.
Vodacom should have let the service active, instead of cutting it off yesterday evening, and should have waited for the end January bank payment as invoiced.
I kindly ask Vodacom to let me have reasons for mentioned abnormal services and their proposal for invoice b698532059 amendment.

Kind regards

Peter D. Bloy

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12:03 am EST
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Vodacom contract cancellation

I have run out of patience a long time ago!

I am not going to damn call your stupid call centre to make payment arrangements and my service has already been suspsended yesterday! I want this damn contract cancelled and see attached letters!

Use your damn brains and think for once, surely there is someone that has much experience to do a simple damn cancellation!

What the bloody hell is wrong with your damn departments?

You better sort this out immediately or vodacom will be getting a severe lawsuit from me where I will shut your services down and make you all jobless!

I have been battling with this issue since july last year!

I want feedback within an hour. Call me on [protected]!

Regards
Seshni

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9:43 pm EST

Vodacom airtime

This is the 3rd time this has happened; my phone somehow managed to run all my data and airtime (I get R500 and 1gb every month). I know it's not from overuse as I use it like I would any other month. I really want to know what went wrong and a would like to also know why I didn't get a single warning message telling me that I was running low as it generally does. I would also like a refund if the fault wasn't mine which i know it isn't.

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10:20 am EST
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Vodacom cellphone account and other services

I have had it now. Firstly I transferred my cellphone account to my name, on around 22 November 2016. They send me a messege to say that it is done and that I could come for a upgrade. I did this on the 24 of November 2016 and payed all my administration fees exc in-store.

I kept my contract as is except for adding a small amount of data and screen insurens. The total amount that was agreed up on for every month was R 417.

They billed the previous contract holder for November 2016 so I transferred money to them for November. Then when end December arrives they bill me R 815.43 that made the debit order not go through because my budget dis not allow that amount for a cellphone. But I called them that same day and asked could they please do tje debit order again that same day while I look into the extra amount. They said they would and I called again to check that my account is fine now.

Then this week I receive messages and emails saying I did not pay and that I now need to pay R 915. I then tried to find out what has happend and then find out there is 2 systems at the moment and on the one system the contract is on my name and on the other on the previous account holders name. Now I do not believe that I am lieable for a R 100 fine if I tried on the same day to pay my debit order again. And what really bothers me most is that I have talked to most of the accounts department and I have been to the shop.

An enquiry has been logged but nothing has been done. I was charged for November although the previous account holder payed it and I had to pay them end November and then January I have to pay it again.

And I am stuck with a fine.

I have payed the R 915.43 but again got an email today that said I now owe Vodacom R3317.46. How is this possible

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10:52 pm EST
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Vodacom accounts

We recently received multiple bills about our account being rediculously high! My father thought it was about his calls, since he travels a lot. But when we received a 3rd bill, he called, only to hear that it was because of data! Almost r24 000 because of data? Also, we found out that this was after midnight? Which is impossible. We have uncapped wi-fi at home, on which all devices run. So, he loggend multiple complaints, but nobody has called him back regarding this problem.

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10:32 pm EST
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Vodacom documentation requested

My phone fell and the screen cracked. I do have the adh insurance cover on the handset, but in order to claim I need to submit certain documentation in order to claim. The cover is only for one year. I phoned vodacom on 7 dec 2016 and requested the info and they confirmed it will be sent to me. After receiving nothing after a week I phoned again and was told it is in progress. Two days later I received an sms that I need to email info to vodacom, which I did. Still nothing. I have phoned four times since and every time they tell me the request has been closed and then I am told it will be escalated. Still nothing and it is more than a month later! I have lost the opportunity to claim the screen on my insurance thanks to vodacom inability to resolve the matter. What is going to be done about this?

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10:15 pm EST
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Vodacom bad service and not honoring the contract terms

I recently upgraded my mobile contract through Vodacom at the Trade Route outlet. On the new deal that I took, which was a Huawei P9 device, was a Woolies voucher. I did the upgrade middle December 2016 and to date have not received the voucher, which was part of the deal. I have made numerous calls to the Vodacom Agent and have spoken to a Huawei Representative as well. To date, I am still awaiting the voucher, which I have to constantly chase up. There is currently no person who is taking responsibility to ensure that the process and delivery of this item of the contract has and will be delivered. What is becoming evident is that once the device has been handed over to the client, nothing else that is outstanding matters. I have been a client of Vodacom for years and have more than 3 contracts and this is the service that is being provided.
I have been sent a response telling me to call Huawei Technologies to follow up on the Voucher. Nobody has called me since the date that I have lodged the original complaint. I do not have contracts with Huawei. I have contracts with Vodacom. This is actually the worst service thus far. Soon I will be canceling all contracts because I should not be chasing up any issues with Huawei, Vodacom should as they have the deal with Huawei. REALLY AND TRULY PATHETIC SERVICE.

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10:01 pm EST

Vodacom upgrades

Dear Vodacom Management,

After being called and offered an upgrade no one came back to me and I have spoken to 14 of your consultants repeated the problem and asked for the situation to be escalated and I have received SMS references numbers that I will be contacted and absolutely nothing to date.
Please see my account and how much time (hours) I have spent trying to get this sorted.

My other account "upgrade" was not a problem at all in June and within days I received my package which included a cheap tablet so why this insurmountable problem I am experiencing now?

I requested the deal with the Samsung S7 Edge Phone and Headgear which was a fraction more cost effective than my present deal on [protected] when I was contacted in December.

Whilst I am putting this on record and waiting to be connected once again, I was put through to teamleder Thulufelo Shuping who was the most helpful to date and he said he would resolve the issue and get authorization from the department and call me back within 3 days.
The deal he put together was slightly more per month not less as per the call I received in December but I probably must just be satisfied with what I am offered at the moment.

My gripe with Vodacom service levels:

I have always dealt directly with Vodacom regarding my corporate and personal issues and not the Franchise Stores and find it most time consuming and unacceptable that you have no EMAIL correspondence avenue in order to assure what is recorded is recorded verbatim and not the present assumptions and misunderstandings between a client and a call center assistants.

My relationship with Vodacom has been both as a supplier and client and I was always assured that both our interests were always at heart.

Just to illustrate how much time and call cost has been spent by me on the present situation in the last few days:
05/01 17:37 5min 31 sec
10/01 14:16 17 min 36 sec
14:37 10 min 2 sec
14:47 Call dropped
15:22 13 min 25 sec
Today:
15:15 recording problem
15 19 recording problem
15H23 59 min 57 sec

09/01 SMS FROM VODACOM
Dear valued cust ...Upgrade ..Vodacom Shop...contract term
10/01 Dear cust. call assigned as S4-N9AAL-L5HD
Dear cust... a callback has been scheduled...within next 24 hours.
14/01 Dropped calls free min.

Please advise why I need this frustration I never even had as a corporate client and why a manager can't or wont call me back?

R.Kevin Smith
[protected]@thenexus.co.za
[protected]

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9:16 pm EST
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Vodacom play everyday

Good morning,

I've played play everyday and won 50 mb. My once-off data balance does indicate that I have 50 mb to use. However, I ran out of my own data and still the "prize" is not available to use. Why?

I have received a sms from vodacom indicating that I went over my data limit.

What should one do to claim the data? Should it not be available immediately seeing that you have a limited time to use it?

Why run a competition if people are unable to claim the prices? This makes vodacom look bad...

The data is available until the 18th january which means there are almost no time left to use the data.

Regards
Ria

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10:45 am EST

Vodacom repair on phone taking almost 2 months

I received LG G5 AW_H840 gold imei [protected] with my upgrade [protected] in October 2016. about 2 weeks later the speaker blew and gave in for repairs. following up just before Christmas, the phone was unable to be found. just after Christmas followed up again. the phone only went back for repairs on 4 January 2017. this phone has received 3 job numbers, I only have one [protected]. I followed up again last week and they said they had to wait for the parts to arrive, also on 12 January they said phone is fixed and busy with quality checks. today 16 January I followed up again, the phone was on courier then send back to repairs.
this has been going on for almost 2 months.
I am requesting now for a new phone

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7:37 am EST

Vodacom my phone is not working

my phone is not working it went for repairs they told me that it was ready for collection n when i got there they told me that there is a liquid on the board so they can not fix it for me and they cannot give me a new phone since its not insured, but i must pay for it while its not working how do you pay for something that is not working ? where is that liquid coming from?

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3:45 am EST
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Vodacom scam / account not corrected

After posting a complaint on Hellopeter (please see attached) someone phoned to inform me that I will be credited. Well needless to say I haven't been credited to date.

Then on 21 Dec I phoned Vodacom because I keep receiving sms's regardibg an unpaid amount. The person informed me that my debit order has been cancelled because of the 2 debits I sent back regarding the Elite Mobile thing (see Hellopeter complaint). I asked the person what I must do now. The person said I must pay +-R1125 and 2 days after my payment I must phone again and thry will reinstate the debit order. Which I then did and this person confirmed that everything will now be fine.

Now I still receive sms's and operator calls saying I must pay my account. I tried following the prompts and selrcting my debit order dat which is the 22nd of the month. But the thing says I must select a date before the 17th. So then I phoned again and spoke to a lady which informed me that the R125 odd is still reflecting on my account and that there is one other amount for R1076. I told the lady to put the amount through with my debit order that must go off on the 22nd. I asked if my account will be fine and that my line wont be cut. She couldnt promisr and said that it still might be cut before the 22nd.

This made me furious becausr I have done everything from my side to confirm and pay the arrears amounts. Not once has Vodacom tried to phone me regarding this. Because its much easier to send sms's and never talk to the actual client and just find out what the situation is. Because from my side I have done absolutely everything. If you have incompetent people working at accounts it shouldn't be my problem. I have asked the amount more than I had to pay and the R1125 was all that was given to me.

I want my account credited with all the monies regarding this Elite Mobile thing and my debit order to go off on the given date with the arrears amount.

The best is always that if you owe a client money we must wait forever. But lo an behold we we as clients owe you even one cent. Sick and tires doesnt even begin to describe how I feel about Vodacom.

Fix my account and stip harrassing me about things thats not my fault but YOURS!

VERY DISCUSTED CLIENT
[protected]

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.