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Vodacom / cancellation due to my father that passed away...

1 South Africa

I have been struggling for two weeks now, to do the following:
My father recently passed away and I can't seem to get assistance for anyone at Vodacom to do the following for me. My mother is also ill and her line is now suspended and I can't leave her alone without a cellphone that is working.

Please find attached the death certificate, copies of ID's and Affidavit for Alexander Henery and Yvonne Henery.

Please can the following contract [protected] be cancelled, please can I get the cancellation fee for this number.

The second number on his name [protected] needs to be moved over to pre paid as this is my mother's number and I need to activate this number asap.

This was my reference number from Vodacom, when you dial 082 1905 EC-1RSC-3PJX6G

Regards,
Bianca Henery
[protected]

Please can I get urgent feedback on this matter.

Bi
Jan 10, 2019

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