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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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3:35 pm EDT

Vodacom data stolen

I have tried since 17:00 today to resolve an issue of missing data and airtime on my daughters phone! Each time we recharge it gets taken away. Not only were Vodacom rude but refused to help and said that there were no supervisors available what so ever and now have said 7-14 days to have the issue resolved. So for 14 days my daughter has no communication and the service is beyond disgusting! How can this be called service of any kind?
1g check and you had R50.13 left so
Bought 100meg for 7 days R16 @ 17:03
[protected] sent 100 meg @ 17:03
Both ran out at 18:09
[protected] sent 250 meg @ 19:06
Less than 50meg @ 20:39
Called vodacom
17:39, 17:40;18:01;18:37, 18:38 from [protected]
Spoke to Portia, Zodwa Mbele
No supervisor available or manager
No technical department in vodacom at all
Refused to assist
Portia refused to give surname, reference number or to put us through to a manager.
Refused to log complaint/ dispute
Rude, insisted on speaking to my under age daughter
Refused to log complaint
Gave email [protected]@vodacomlife.co.za
Ref:[protected]
Lindiwe referee is to data division
Last call spoke to Torrence
Khanyesile Zulu is his team leader and she is on sick leave call over 30 minutes long
Service request logged 7-14 days no other process can be followed
No complaint can be logged. No message for team leader can be left

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7:27 am EDT

Vodacom sales: upgrades - new contract addition

Nothing frustrating like vodacom call centre. One has to beg, been taken from pillar to post. So much incompetence on the floor. Managers not available to take calls. Why is this that one must get furious in order to get the assistance they need from vodacom? I spoke to the departments 082 1950 and 082 1945. My number [protected]. A competent manager must call me, not some incompetent consultant.

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6:46 am EDT
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Vodacom phone delivery

I ordered a contract phone with vodacom direct and it's been almost two weeks now waiting for the phone to be delivered. I have a router or data contract with vodacom as well. firstly I was told that the reason for the delay is because they have provided the courier company with and incorrect contact number. the mistake has been corrected for over 3 days now and even I am still waiting for the phone. when I tell them if I don't receive the phone within 24hrs I'm cancelling they order they just said no problem. After waiting for almost two whilst promised that I will receive the phone in 3 days I am still given attitude .that's an indication of not caring about your clients.

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5:54 am EDT
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Vodacom unethical behaviour

A group of youngsters claiming to be employees of Vodacom marketers. They went about taking my details, gave me new ism cards, promising me endless prizes to be won. Worst surprising they were dressed with Vodacom attire and had all materials to prove and I had to pay R200 to be on the competition. This took place in Free state, Virginia town. Name of complain: Nokwezi T S Baca [protected].

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france mashigo
, US
Sep 21, 2017 7:28 am EDT

Nothing frustrating like vodacom call centre. One has to beg, been taken from pillar to post. So much incompetence on the floor. Managers not available to take calls. Why is this that one must get furious in order to get the assistance they need from vodacom?

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3:03 am EDT
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Vodacom number ported without my notice!!!

How is this possible!?!?!?!? My vodacom number was ported on the 19th of september without my notice to mtn! When you port a number you must have proof of adress and id? I had to cancel all my banking stuff! Nothing works! So I insist on knowing who did that! I lost alot of bussiness and all my airtime and data! Now vodacom tells me its going to take 5 days! This is [censor]! I want all my data and airtime refunded and answers! This is unacceptable! I will not leave this! You will hear from my team!

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7:22 am EDT
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Vodacom wifi contract

I am utterly disgusted, I was offered 10 gig wfi contract when I phoned in to cancel my contract, I was then told by oscar that ill receive 10 gigs of data for 299.00 a month, which resulted into me only receiving 5 gigs. I queried it on the 27th of august, vie been promised by buhle that she would get back to me numerous times, no response and today is the 20th of september. Oscar phoned promising to give me what I was offered, and still nothing. Vodacom service has become so [censor] over the past years, if this is not followed up, I will take every contract I have with vodacom away. This is ridiculous

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9:42 am EDT
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Vodacom data

Good day

I trust you well. Please note that I'm highly disappointed as every day I buy data and it does not even last for an hour and all I use is whatups its is impossible that all my data can be used up so quickly, I don't download any photos that is sent to me, also my air time just disappears I've been a faithful customer but the last 2 months I have come to change my mind about Vodacom and I'm very unhappy, I hope that someone can tell me what the hell is going on

regards

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8:06 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodacom 2 x new cell phone contracts & wifi router - charges debited to my account

I recently took out two new cell contracts with Vodacom for myself [protected] - on 6 September 2017) and my daughter [protected] - on 2 September 2017) as well as a wifi router contract on 6 September. At no time was I told that charges will be deducted from my account before the first account is due. I dealt with Monique at the Bayside Mall in Tableview. When I collected my phone on 6 September I was told that there is a connection fee that will be payable of R97 which will be added to my account. (this according to Portia who helped me that day). I subsequently found out Monique has left! On 11 September I was debited with two separate amounts R260.40 and R198.74 and on 13 September debited with R246! This amounts to R705.14 within a few days of getting the phones! Number 1: my debit date is the 15th of each month; Number 2) I was not warned that I will be charged anything before the debit date! This has caused my account to go into arrears as I am only paid on the 15th. When I got through to Vodacom accounts after holding on for a long time I was "helped" by an incoherent person on the other line who didn't seem to understand my frustration and desperation that Vodacom has taken money off my account. I would like to know why I was debited an amount of R705.14 in total before my debit date of 15 September, especially when I was given no warning by the consultant, who assured me that no charges were due. I also want to know what these charges are for, a breakdown of each amount and for which device. I had an existing data contract ([protected]) at the time of taking out these additional contracts. The two phones are on Flexi 150 at a monthly cost of R269 and the wifi contract is R129. I also never received a copy of all the paperwork that I signed from Monique. I would like someone competent to give me a call and explain to me in detail why these charges were debited to my account and what they were for. (a snap shot of the debits on my account are attached) Regards, Tia du Plessis

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Update by TiadP
Sep 27, 2017 3:13 am EDT

hi, no I didn't - I don't like the public forum of this website, I am not out to name and shame publicly. I left personal details that I didn't want to share with the world so I want the post removed. I have tried unsuccessfully to resolve with Vodacom direct.
Unfortunately the person I dealt with at the Vodacom branch for these contracts has left and the other staff there are pleading ignorance.

Resolved

Process is resolved. Please remove my details from this website.

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Alexis Bruyns
, ZA
Sep 26, 2017 10:57 am EDT
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hi, did you receive any kind f response frm vodacom?

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6:01 am EDT
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Vodacom complaint about our bad signal in the kinross mpumalanga area

We as Vodacom Subscribers in the Kinross Mpumalanga area are Complaning about our POUR SIGNAL in our area for a long time now but see they do nothing about it. We put in a Complaint at VODACOM4U in Secunda regarding this and still nothing happen. What are you going to do about it because I go for a more expensive package to use because I am working from my house in Kinross so I got a Telkom line but try to make more use of my cellphone to save me money but with the BAD signal a battle to do proper phone calls to my customers, We saw in Secunda in EXT 22 there is two signal poles not a kilometer from each other how can they put that in place and we must battle to do calls in our houses, we are a lot of subscribers complaining about it and would like to know what are you going to do about the BIG PROBLEM ? We like to have feedback regarding this and we also find out that MTN signal in our area is much stronger and better, so please don't force us to change to another Subscriber because of this, my phone cost me a lot of money The numbers for just myself and my husbands phones are [protected]/[protected]. When I am busy talking to a client I am sometimes cut off 2 or 3 times and that also cost me money.

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5:23 am EDT
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Vodacom suspending my number without informing me

Dear sir, I have bought a modem and sim card from Vodacom to use for prepaid data when I am away from home and office where I have internet access. I only use these for my laptop when I am on holiday. I am not interested in a contract for these as I only use it occasionally. When I wanted to buy data today Vodacom said I did not use it for a period so they gave the number away to somebody else. I have to buy a new sim card. That means I will have to buy a new sim for R 202 every year to buy 500 meg data that cost R 40 when I go on holiday . I am sure if I pay for my pay as you go sim I can use it on a pay as I go base when I need it. Otherwise it is not pay as you go any more.

Kind regards

Wynand Lombard
E mail: [protected]@lantic.net

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1:28 am EDT

Vodacom tax invoice request

I called Vodacom twice requesting for my tax invoice that shows my physical address, the first agent was very friendly and although it took long, he sent it and I realized it didn't show my physical address so I called back. The second lady that I spoke to made me confirm all my details and advised that she would send it, until now I have not received it.

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5:34 pm EDT
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Vodacom my missing airtime

Hi I am vodacom's customer, I bought airtime of R25 and 100 bundle of night owl.when I check my balance my R25 is missing I want to knw what happened with the airtime or if no response I will definite stop using vodacom and go use other networks my number [protected].please its urgent!(angry) .please help I can't buy airtime and I don't use it.who ever is reading this must reply as soon as possible

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10:08 am EDT

Vodacom urgent complaint (suspicious of identity theft)

While waiting to pay for my phone...they seemed to struggle to pay or something with the sim. The person that helped me is Masmo. So he asked another person to help a (trainee). They all walked to the back (3 people)...seemed jittery cause they were back and forth. Myself and my brother seemed it was very ominous. We called for manager ! And they apparently said they were sortimg out the cost of the phone . Then we decided to de - register the sim card but they asked that they (white lady) need the copy of my ID Which boils down to another sernario.You only need a copy of the ID if you Rica a sim card not to buy a PREPAID phone ! The main concern is identity theft

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1:10 am EDT

Vodacom data vanishing

On 11 september 2017 i phoned vodacom because my 5G data was missing, on 13 sep 2017 they gave me back 5G, on the 14th i got a notification i have less that 500megs letf, on 15 sept all was gone! Now vodacom dont want to assist? IG last me 2 weeks, now all of a sudden i use 10G in 4 days?

This needs to be sorted out or you wont receive payment end of september 2017

Bianca [protected]
Missing data sim nr: [protected]

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2:21 am EDT
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Vodacom service & product

Good Day,

On the 4th of September i received the following email regarding my new contract application saying:

Reference Number: [protected]
This email serves as a notification of new contract application that has been submitted on ID number: [protected].

Im not being kept up to date with the progress and i expect to still get this special offer with the PS 4 & Sony XZ Premium, as i ordered it in time.

Regards
Adél

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10:47 am EDT
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Vodacom cell phone fails to last length of contract, vodacom smart tab

I took out a cell phone contract in sept 2016, since then I have had the phone "swapped out" 5 times, I a now on my 5th new instrument ! Each time the phone was returned with the same fault .I still have 12 months of the contract left and don't believe the new instrument I collected today will even last 12 days! however the instrument in the contract is only guaranteed for 12 months of the 24 month contract so I believe from my experience that I will not have a phone for the last 12 months while I still have to pay for it ! y complaint is...how can you sell a customer a 24 month contract with a phone that will not even last 2 months !
Vodacom repair dates and job numbers
3/12/2016 [protected]/[protected]
20/01/2017 [protected]/[protected]
3/06/2017 [protected]/[protected]
24/06/2017 [protected]/3046377
16/09/2017 [protected]/[protected]
In all cases the phone was replaced, what happens for the last 12months !

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2:23 am EDT
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Vodacom business account suspended for the second time

This is the second time our account has been suspended due to incorrect payment allocations on Vodacom's side, this affects both our telephone and internet lines.

Whenever I phone a support line I just keep on being told to contact our accounts manager, whom doesn't exist, and that they cannot put me through to the accounts department (we've been through this entire process before and ended up dealing with Vodacom's accounts department anyway), this is completely unacceptable. I have never had to deal with this level of incompetence with any other company before.

We will be changing our service provider once our contract expires.

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8:40 am EDT
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Vodacom bought a 1g for 14 days only received 60 mb

I am really fed up with Vodacom. I bought 1 GB for 14 days and received 60MB that will expire on -91/-99/0000. That was the date written on the sms that I got. When I call Vodacom they are telling me that it is my fault. Spoke with Thuli and gave me a reference number 312219. I am really fed and I can't wait for my contracts to expire so that I can move my business elsewhere. Now I have to wait for 7 days while they are trying to prove if I am telling the truth or not

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3:29 pm EDT

Vodacom online upgrade

I have done a online upgrade on 1 August 2017 to a new package. Was on smart M and must go to Smart S. Its now 14 September 2017 and my package is still on te old one. After login a call how many times, they said it would be correct the next morning and complaint is closed. That did not happen and don`t let them phone you back. Think my Christmas present will come faster. Nobody at Vodacom can help you and think people there are not compatible doing there job. So tomorrow its logging the same complaint again now for the eight time.

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7:51 am EDT
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Vodacom r2900, 00 deducted from your account for "content services"

Vodacom cannot tell us what these services are - they keep on referring us to contact WASP. They have paid an unknown person for services we are unaware of and did not subscribe to (they cannot provide any proof of who, what or when) on our behalf and expect us just to pay this amount without any question or query. We have paid for all our contracts (we have quite a few in the company) up to date, the full amount agreed to on a monthly subscription basis and are now only in arrears for the amount of R2, 900.00 which we have queried on several occasions and have made it quite clear to them that we are not prepared to pay for something that they cannot tell us what it is for or prove that we have in fact subscribed for. Surely this cannot be legal? How can a third party claim for money and Vodacom just pay on our behalf without any proof or consent? My account has now been suspended and this will result in a loss of business - do they care? NO they don't ... try speak to Motshudi Khoza, what a joke and Kolisa Olifants... supposedly the "Manager" of the Superviser above, but she hasn't bothered to call back. How can one do business like this? Only solution is cancel our contracts and move to a better service provider.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

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