Virgin Atlanticflight change

Hi, I hope you can help me with my complaint .
Myself and my husband booked a holiday package (Flight and hotel ) through perfect holidays, firstly we specifically asked that we fly virgin as we did so before and was extremely impressed with the service . We booked for the 16th January 2018 London Gatwick to Orlando florida on the 14th June 2017, reference EUBOXG . A while later we received a call from perfect holidays explaining that virgin have cancelled there flight on the 16th jan and will change it to the 17th jan, this all being well as we get an extra day in florida but our hotel is only booked to the 16 th ... my husband emailed u at virgin ( twice ) about this situation as we don't see why we should have to pay for an extra night stay when you changed our original booking . We patiently waited for a reply ( twice ) only to hear nothing from you ... Today myself and my husband checked our flights and noticed that we fly now on the 17th jan but we don't arrive till the 18th, we actually live in cyprus and have a limited time in the UK which is why we chose the 16th originally. I have checked your flights and noticed there is a flight leaving orlando on the 15th jan ( which we was not originally offered ) we phoned perfect holidays who are very helpful to ask if we could fly on the 15th instead of 17th . We have just had a reply to be told that we can but at the cost of 160 pound each. This is disgusting as virgin we're the ones who changed our original flight ( with no extra cost from us I'll add ) we are extremely disappointed as we always thought virgin to be a very helpful company . Thank you for your time

Nov 28, 2017

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