[Resolved] Viking River Cruises / viking ruining our family christmas
We got stuck on board because they did not follow the schedule twice... Food was not available as promised. Bought the Silver Package but refused to buy liquor once it ran out due to end of year iventory, Beds not properly put together (paid for 2 staterooms. We moved the furniture ourselves. Lied to about making it through ports until the boat has left port and we were stuck. Worst Christmas of our lives. Kids found out Santa wasn't real cause of the lies we were told. We had made alternate plans with no request for extra costa to Viking, just wanted a beautiful Christmas for our children. We couldn't even make it to church on christmas day. Captain hid from passengers. Didn't even come to farewell dinner. Obviously Ex Soviet... wimp. Ran away from me when I questioned him, and pretended to not speak english when I heard him 5 min before speaking clearly. Got stuck looking at dumpsters on Christmas day in slovakia...After we saw crew drinking in bar in Vienna then David aka "Julie "the Cruise director lied after we were trapped on he ship? He said he worked all day to resolve the problems. We understand low water and acts of god, but not lies. especially with our children. We hope we don't have to sue them, but they just think they can compensate with cheap vouchers that will never be used. Companies like this go out of business... for a reason. They are liars. Christmas was ruined. Has to swipe rotten oranges and tiny Tabasco from galley to fill stockings. So sad. Apparently all they spend is on Fox new ads. Shame on them. Karma just like krampus comes back.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Viking River Cruises Customer Care's Response, Jan 15, 2016
We regret your recent cruise fell below expectations and are sorry to hear you remain dissatisfied with our attempts to assuage your disappointment.
If you wish to continue discussion, please do not hesitate to contact us directly at TellUs@vikingcruises.com.
We look forward to your email!
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