Verizon Wireless / payment went to wrong account

CA, United States Review updated:
Contact information:
Phone: 805-574-3136

Went to a Verizon store on March 1, 2012, to open a new account. They had me make a payment through Billmatrix on the phone to pay off my previous account that was only $203.33, but charged me $511.95. I got an email of my payment verification and it showed the payment went to an unknown account number. I faxed Verizon my bank statement, showing that the payment was taken out of my checking account. Verizon claims they are unable to find where my payment went and cannot credit my account with my payment.

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  • Lo
      11th of Apr, 2012

    im pretty sure that verizon wireless doesn't use bill matrix. i think you mean verizon communications

    0 Votes

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