Verizon Fios / misleading sales practices

NJ, United States Review updated:

I've been a Verizon FIOS customer for over 4 years. I called recently to upgrade my standard set top boxes to HD boxes. Seemed simple enough. It was suggested to me by the representative that by signing a new two year agreement I could get a $300 Visa gift card and upgraded internet speed as well. I specifically asked if there was any reason NOT to do so. Her response was "none that she could think of". Turns out that in signing a new agreement, I lost significant TV content. My original bundle, which was apparently "grandfathered", was no longer available and in signing the new two year agreement my service was downgraded. I was told I could get my original channel line-up back but that I would have to pay a higher monthly rate. No matter how much I argued that no one with any sense would agree to LESS content for the SAME cost, I got nowhere. I asked for them to pull the tape on the supposedly recorded call and was told that not all calls are recorded and there was no way to know what I was told by their representative. I believe this is a classic example of bait and switch. Verizon needs to be held accountable for misleading sales practices.

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  • Ma
      20th of Mar, 2012

    Exactly the same thing happened to me. How can Verizon get away with this? I have lost access to most of the channels I liked, and I discussed this in detail with the rep, who assured me I would get the channels I like. I hate Verizon.

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