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Verizon Fios / tv not working

1 18 Jackson LaMillbury, MA, United States Review updated:
Contact information:
Phone: 508-865-2645

I recently had Verizon FIOS installed . Four days ago my tv would not work. I called Tech support. They could not fix it and informed me that the receiver box was defective. They promised I would have a new box sent to me and I should receive it in one day, two the most. As of this time four days later I still have no TV. After waiting a half hour to get the first tech. on the phone. I tried again today and held on for half an hour and hung up.
Does anyone have any idea when I should receive this converter so I can at least watch the last games of the world series?

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Comments

  • Fi
      9th of Jul, 2011
    0 Votes

    Verizon FiOS uses UPS Next Day service. It does not run on weekends or on holidays. If Verizon has an email on file, it will automaticly send you tracking information. If you have not recieved your new STB, Please call tech support back...Here is the direct number that nobody knows: 877-600-2051(no buttons to push, and minimal hold time). Nobody knows about that number eccept for Verizon...Its internal but it works.

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