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Verizon Communications / dumb customer service

1 Basking Ridge, NJ, United States

They gave me a hard runaround last night. What a mess, people!
At first, it took them 30 minutes to simply pick up the phone and 40 minutes more to do something about my problem. Verizon, why do you hire stupid people? I had to explain my issue several times before they finally understood what I wanted from them. No, I am sure I explained them in simple words without using special technical terms or whatever may seem tough for understanding. No, I'm an ordinary person with a simple issue that would normally take 5 minutes to be resolved.
You're seriously in need of staff, guys.

Sep 19, 2017

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