Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Verizon / cancellation fee

100% 4
I purchased a High Speed Plan for $14.95 a month for my at home Mac. I tried to install it myself and then with Verizons tech support. The DSL could not be installed because it failed to be activated. It could not be activated. After several attempts at this, I canceled the service and called Verizon. They canceled the service and said there would be no charge to me for the whole thing and were sorry it didn't work out. I sent the product back to them. I received an early termination fee of $85.00 on my credit card bill. I called Verizon about this and they refused to remove that fee even though it was never activated. This is outrageous and I should not have to pay for something that didn't work on my computer and was actually never used. They said it was past the 30 day trial.


Sort by: UpDate | Rating
A  1st of Jan, 2015 by 
Agree Disagree 0 Votes
Call your cc company and have them remove the charge - Verizon ha 90 days to dispute the reversal and they usually don't

Post your Comment

Verizon Communications Logo Verizon Communications
Customer Service
1300 I Street, NW, Suite 400 West
District of Columbia
United States - 20005
+1 212 395 1000
+1 202 789 1432
View Full Information

Reply to