Verizon

Two months ago I called Verizon to change my pay date from the 8th to the 17th. I talked to a very friendly girl over the phone on there customer service line and she said it would be changed for the following month without a problem. The next month comes and my bill is taken out automatically on the 8th. I call Verizon because I don't have the funds available in my bank and being charged an insufficient fund of $30.00 is going to set me back financially because I am barely making it by as a full-time student and living on my own and I had already talked to someone and she said she took care of it. I talked to another customer service representative and she said that “because it was withdrawn on my Debit card there is nothing they can do about it. If I used a credit card they could possible cancel the payment.” I said “So now my account is negative and I am going to get charged an insufficient fund which is $30.00” and the customer service representative said “I am sorry there is nothing I can do. I can change the payment date for next month” So I decided to keep calm and change the date once again which makes we wonder why I was on the phone with the first woman for 30 minutes if nothing was changed. So we go ahead and change the date once again to the 17th. Next month comes around and I get a notice from my Chase App saying I am negative in my account because a Verizon bill went though. I check the date and today is the 8th. I call Verizon for my third time and now I am very upset. I told them the story and I get the “I am sorry there is nothing we can do because it is a Debit card transaction” I said “So now this is the second month in a row I am being charged insufficient funds to my account because of a mistake on Verizon's side” and she apologized and said “I would do something if I can. I will apply a $20.00 discount” I hangup and now I am livid with Verizon. I decided to make a second call and ask for a manager and the nice young man I talked to said “Unfortunately I see that you made the pay date change and it takes 30 days to process.” I said “I changed it two months ago that is well over 30 days” He said “I am sorry but there is nothing I can do about it” I asked to speak to the manager and he put me on hold for 15 minutes and the same man answers and says “I spoke to multiple supervisors and they unfortunately wont be able to change anything to the account I am sorry. I can transfer you to Financial but to be honest they wont be able to fix anything as well.” The Supervisors didn't even give me the respect I deserved to talk to me personally on the phone. So now this is my second month in a row that I am being charged an insufficient fee in my account because of mistakes made by Verizon. Not once did I yell or cuss at the customer service representative because I know it is not there fault but for a manager to not even talk to me about the issue when I asked to speak to one how rude. I am extremely unsatisfied with Verizon because all they are focusing on is receiving the payment and customer service isn't as important. I will be looking for another server to go to because this is just ridiculous, inconsiderate and uncalled for. How many employees does it take to change a pay date with Verizon? Apparently 3 customer service representatives, 2 supervisors and 3 months time. If you are considering using this service I would think twice because if something this small can't be handled I wish you the best of luck if something worse comes along.

My Iphone 6 plus was one of the Apple Iphone's that had the known camera issue reported in the news. I called Verizon and they agreed the camera had a problem and replaced the phone. I said that I wanted the protective screen glass that was purchased at a Verizon corporate store to be replaced as well. As this was not my fault that the phone needed to be replaced. They agreed to replace the glass protective screen on August 23, 2015. I have called approximately 5 times to follow up. In fact, on September 14 they said they would get it to me. Then on September 27, 2015 it would be overnighted to me and I would receive it on September 28, 2015. I still have not received the glass protective screen and they are unwilling to credit my account the $26.86 for the glass protective screen. At this point, I would like to be credited the $26.86 for the glass protective screen and also be remunerated for the hassle, inconvenience, frustration and time that I have had to go through.
To make this situation even worse, after explaining this to the Verizon rep and her supervisor neither of them would credit my account without forcing me to make a purchase first. The supervisor required that I go and purchase the glass protective screen before they would apply a credit to my account. Why am I being strong armed? The supervisor put me on hold, so I drove down to the Verizon wireless store and purchased the glass protective screen. After explaining this to the supervisor, she then immediately denied that I went to the store. I mean she had the audacity to call me a liar. She then interrogated me asking for the store address, receipt number, time, and store number that I provided off the receipt and then called the store herself to confirm that I purchased the glass protective screen. Then without even an apology for calling me a liar, she said that she was going to issue me a credit.
At this point, everyone that I have had the sincere displeasure of dealing with, about 5 people at Verizon have not honored their word. In the rest of the world, we call those people liars. In this case, it may simply be that the representatives at Verizon are simply inept and incompetent. Verizon representatives telling me that they would overnight the glass protective screen and then telling me that they are not responsible for the United States Postal Service not delivering it overnight. And further the representative telling me that they could give me a tracking number. Like that is going to do any good. I mean it has only been 36 days of dealing with the same issue, repeatedly and having Verizon drop the ball. I was no longer interested in hearing that they would ship it out to me, as I have already been told that by at least 3 Verizon representatives already. I wanted to get off the phone and have this resolved. And I was not interested in going to a Verizon store, purchasing the glass protective screen and then having to waste even more of my time by calling Verizon back again. For them to what? Lie to me again. As this is what I come to expect from Verizon employees.
I mean seriously 2 hours of my day today to get an issue resolved that Verizon totally screwed up. Not once, not even twice, not even three times and are completely unable to bring a satisfactory resolution.

Shame on you Verizon.

Oh, and Dan -- great job. Reviewing my account and determining that $5 would be enough remuneration to keep me quiet. Did $5 even cover the gas that I spent to drive to the store. I should've never had to drive to the store. This has been Verizon's fault and they have refused to take responsibility.

I was offered a $400 Visa Prepaid card as a promotion to switch from Comcast to Verizon. The representative explained to me that if I pick the package that he was offering, I would receive my Visa Prepaid card in the mail in 2-3 months. It have been 3 months now and I called to ask about my prepaid card. Verizon is now telling me that the package I have is not eligible for the promotion. I would never have switched services if that promotion was not offered. This is very upsetting that I was lied to, and I feel like this is a scam.

We visited Verizon Wireless at Capital City Mall, Hartzdale Dr. Camp Hill, Pa. At 7:00-7:30PM to ask a question & was detained by two guys trying to make a profit & they never listened to or answered our question! I'm allowed on my feet 20 min. at a time due to 2 cracked vertebrae & they kept trying to play us, pushing us to buy stuff that we repeatedly said "No" to. After 1 hour I was so tired, & in pain I couldn't stand it, even with a back brace on!
If I further hurt myself I may be contacting a lawyer to see what can be done about jumping on people who just need info or help trying to push unwanted products at them for an hour or hours at a time!
Verizon will never have my vote & I'm gonna talk too (nothing good) about them & their ways of trapping you by not helping you when you need it & pushing you into stuff you don't want by not excepting "No" as an answer!
Sad that kind of stuff goes on to good people!

Others have had this happen to them but are not saying anything, but I'm here to call Verizon out. They allow customers to post date checks on their accounts only to disconnect their service anyway and then charge the customer a $20 reconnect fee per line! Not only that, they accept the post dated check as payment, it's provided to the customer as a payment option! Seems fishy to provide post dated check option, disconnect service before date on check, reconnect service before check cashes, then charge the customer a re-connection fees per line. Just think of the income Verizon generates using this underhanded tactic. This is mostly an attack against the family plan with multiple lines. I have a total of five lines so this generates an additional $100 for Verizon. Their excuse? It's a payment option not an arrangement, whatever the hell that means. NO Verizon, that's just your way of conning your unsuspecting, struggling customer into spitting out more of their hard earned money with your greed and deceitful tactics. Why you are allowed to continue to scam the customer in this manner is beyond me.

I purchased my phones in California two years ago I moved to Kansas in September of last year and immediately changed my address on their website as you are encouraged to do

We recently switched to sprint after years and years and years of dissatisfaction with Verizon. We never received a final bill from Verizon so after a couple months we went to the store and had one printed out on our own We were shocked to find that we were still being charged California taxes and service fees for the last year after we had moved and made our address change a parent to Verizon. We were shocked to find that we were still being charged California taxes and service fees for the last year after we had moved and made our address change a parent to Verizon

We have made several attempts over the last month to get these fees and taxes reversed on our bill with several frustrating conversations with customer service. We have made several attempts over the last month to get these fees and taxes reversed on our bill with several frustrating conversations with customer service
My latest conversation today I was told that I only changed my address on one screen and not to so I was responsible for these charges. My latest conversation today I was told that I only changed my address on one screen and not to so I was responsible for these charges I think this is the most ridiculous thing I have ever heard and is nothing short of fraud. It is more than a parent to Verizon that I moved I believe this is their way of stealing and victimizing the customer to increase their profits I refuse to roll over and let this company treat me this way

I will fight with everything I have to get these charges reversed and for the millions of people that I've probably been charge the illegally without their knowledge and because of some stupid second screen that I wasn't even informed about in order for them to get away with this robbery

Today, I was told I'm being removed from a Verizon store for inappropriate contact with customers. Except for a couple times of politely opening the front door for a customer, I had no contact with any customers! When I told this to the placement supervisor, I was told that my side of the story, the true one, doesn't matter! I see the proverbial handwriting on the wall with this company. Very unprofessional and uncaring about their employees when faced with false allegations!

WOW. I am writing this while on hold with verizon technical support as we speak. I got verizon internet (and phone ONLY because I was told I should have it for internet) and needed an installation. The first technician showed up and couldnt complete the job, promised to come back later that day or call and never did either. I called the next day and I was told another technician would come. I was given a time frame of 8-11am, and the guy showed up at 130. It took him 2 1/2 hours to tell my husband that he didn't have the proper equipment and had to come back the next day. SO - my husband took a third day off from work in hopes that we would finally have internet, but once again, he never showed. Two days later I look online and there is a bill for installation, modem and internet charges. I called to schedule yet another installation, then got on the phone with billing and spoke to one of the rudest, most miserable girls - she should NOT be in the customer service field! I was credited for the monthly internet charge and was told that they were giving me the luxury of crediting me, and that I would still be responsible for everything else IF the installation for the next day was successful. Fine. It is now Monday 8/31, and the technician was supposed to be here between 11am and 2pm, but guess who didnt show up on my husbands now FOURTH day of missed work ?! You guessed it. No call no show, and we got text messages and recorded calls from Verizon stating that our internet is all set (even though nobody even showed ip!) I am still on hold after writing this novel 25 minutes later. The man on the phone claims to have absolutely no record of any of the past weeks events. I have never in my life dealt with such an unprofessional and unorganized company! I have Comcast scheduled to come install internet on Saturday - I guess its worth overpaying for service sometimes... Class action lawsuit sounds REAL good right about now - maybe it will even cover the 4 days of work that my husband missed... NEVER again.

I switched to prepaid no contract with verizon after continuous problems with service interruptions. Now after about 8 months they have once again disrupted my service stated that i had switched to contract which i have adamantly denied, i went to prepaid for a reason. I can not understand how they can randomly do what they want without punishment. When i called they advised that i called at midnight to switch to contract which in it's self is lubricious. They can not show where i called them but yet they will not live up to the prepaid that i wanted. Verizon has become the big thug of the mobile world. Do what they want when they want and the hell with the customer.

Website to pay your verizon bill is not operational. This incompetent company has no clue, or they do know and just want to piss you off.
Everything else on page is functional except for contact info.
Just sits and spins.

Tuesday, august 18 2015. I came home tonight and nothing was working, no telephone, no television, no internet. This has happened previously. I called verizon and they said in a recording it would be fixed by 1:00 p.M. Tomorrow (wednesday, august 19). Then i contacted several neighbors and they said there was no problem for them. I called verizon again, finally spoke to a technician. He said there is no outage in my area. We trouble shot a bunch of areas. Now he says it is between the street and my house, and no technicial will be available until friday. That is 72 hours away. How is this acceptable and allowable? i pay a lot of money for this service and not only is it not being provided, but i have to wait for three days for repairs? i need someone here tomorrow morning.

We had an appointment for TV/Internet installation on 8/14, 1-5pm. We had two emails that day saying they were coming. We drove from CT to Philadelphia to meet them and wait. At 6pm their computer called to say they weren't going to make it afterall. Subsequent calls to customer service resulted in us being told the next available appointment was the following Thursday, 6 days later. We could not drive to Philadelphia yet one more time to wait. Called Saturday 8/15, was on hold for the good part of the 2 hour phone call. At one point the rep did not come back on the phone for 35 minutes. The end result was useless, they could still not return for 6 days, despite the fact that THEY missed the installation appointment. No one there cares at all.

Signed up God Verizon iPad plan . Was told I had 14 days to cancel and receive credit for activation fee. The service did not work in my location. Called within that period to cancel and was told that I was receiving the credit. Got the bill weeks later and called. Told that I was responsible for the credit and it was 3 days I had to cancel and not have the activation fee. Talked to supervisor and he offered me a $5 credit.

On 8/6/15 at approx 10:00a PST, our long distance was disconnected. It is now 7:00a PST on 8/7 and we still do not have any traction. Verizon has about 12 departments, and if you have an issue, you better pray that you don't go on a 50 call, fifteen 800#, tail chasing session like I've been through over the last 18 hours that proves that they have no idea how to organize a business or provide support. They expect you to understand the organization of their business as if they have provided transparency to the end customer so you can troubleshoot your issues yourself. Worst experience with a telecom ever and I do not know how they stay in business.

I decided to share this verizon wireless story regarding loyalty. We called verizon wireless may 2014 since our monthly bill for 5 cells was averaging $275. They agreed to apply a loyalty bonus of $10 for 4 cells. Fast forward to june 2015, we called verizon wireless to determine if any new programs available based on competition. We increased data to 10 gb and reduced monthly charges to $183. Received next bill and no change. Called again, was told their representative offered plan that was not available, she was subsequently retrained (Or terminated?) and nothing they could do about it. Received next bill and $40 loyalty credit was removed. Called verizon wireless again and the greeting was "thank you for being a loyal customer", followed by the loyalty credit only applied for one year and no longer available. Loyal last year, but not this year, really? Monthly bill from $233 to $183 (Fooled you) to $283 (Not loyal). Wow! Working on strategy to move 5 cells with different 2 year commitments to a new vendor.

When I purchased my Iphone 6 from Verizon I was given Verizon's version of a tablet. It has not worked properly since I got it and none of the Verizon store that I haave gon into in Florida, New York or Ct have been able to help me . This has been going on for almost a year. . They don't even appear to know what they are doing. I would love to just give it back without paying a penalty . They are charging me $10 a month for the hookup of this worthless piece of equipment & don't even seem to care. All I want iss to have thge monthly charge to stop. I am not even looking for a refund of the purchase price.
HELP!