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Verizon Business Service / long distance disconnected

1 United States

On 8/6/15 at approx 10:00a PST, our long distance was disconnected. It is now 7:00a PST on 8/7 and we still do not have any traction. Verizon has about 12 departments, and if you have an issue, you better pray that you don't go on a 50 call, fifteen 800#, tail chasing session like I've been through over the last 18 hours that proves that they have no idea how to organize a business or provide support. They expect you to understand the organization of their business as if they have provided transparency to the end customer so you can troubleshoot your issues yourself. Worst experience with a telecom ever and I do not know how they stay in business.

Aug 7, 2015

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