Verizon reviews and complaints 1
View all 1266 complaintsVerizon - fios
When disconnecting service with Verizon, the number was ported to Bright House in July, the equipment for tv was also returned in July. The assumption was if the equipment was returned to the Verizon store and the number was ported out the account would be discontinued. When I saw another charge to the bank account in August, I called to check what was going on and was told the account is not disconnected. Verizon, when the equipment was returned, should have advised that further action would be necessary to completely disconnect the account. Also, the equipment was returned in July and Verizon is stating the equipment was not returned to them until 8/28 which according to Karen, supervisor in Missouri office, which was the date the items were returned to the shelf. The Verizon services cannot be used without the equipment so if all equipment for account is returned the service can not be used.
I have been trying to call Verizon for days...you get put on hold for up to two hours sometimes and still no one answers...They cant want their money to badly if they cant answer to hear your concerns about their errors on your bill...but I’m sure they think they never make errors! I'm sick of their crap! They have ripped me off so bad over the last couple of years. Every time I think problem solved they do something else stupid. Why can’t they keep a set rate! So a person knows what is to come each month. I can’t afford fluctuation bills each month!
I really hate Verizon...and I tell everyone don’t go with them for business if you can help it!