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Ventura Toyota / poor customer service

1 Ventura, CA, United States Review updated:

We went to Ventura Toyota first when looking for a 2010 Prius. We told the salesman, Kevin Brown, what we were looking for. He asked that we write a $500 check as a show of good faith in buying the car. Brown kept trying to push Prius models on us with options we didn't want or need. After a couple of weeks of this he grew tired of trying to push loaded models on us and told us he couldn't help us. We told him to rip up the check and we went o DCH Toyota of Oxnard. We spoke to Paul Renteria and within a week and a half we had the exact model we wanted, no unwanted extras. We later learned that some dealers only sell the Prius with a lot of options to increase their profit. Ventura Toyota's unwillingness to try to get the Prius we wanted showed a complete lack of sincere customer service. In addition, their underhanded method of trying to squeeze more money out of customers should make one wary of Ventura Toyota as a whole.

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  • Ja
      15th of Nov, 2010
    0 Votes

    This is exactly the sort of thing I was alluding to in my review post of Ventura Toyota's Service Department. This place is just ridiculously unethical. Their salespeople have no regard for what customers actually want, and have no moral conflict selling you a vehicle with mechanical problems. PLEASE avoid this place at all costs. I don't know how anyone could be foolish enough to go to Ventura Toyota when there are 2 other Toyota Dealerships in the area with much better reviews.

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