US Bank

I have been a USBank/Downey Savings Bank customer for 12-15 years. I have experienced fraudulent activity on my accounts in the past but issues were resolved promptly. However, this last fraud incident (Fraud Claim #FLC1715502) regarding one of my checking accounts has not been resolved since late August. Of the 3 accounts I have with USB, there was a fraudulent check cashed on my account ( # [protected])for $250.00. Once, I noticed the fraudulent check, I reported it to USB. It has been a back and forth with requests for forms (which has been frustrating but I understand) in addition to long periods to reach someone in the fraud department. I have submitted everything requested, and now... after 3-4months, I'm told my account has not been credited back because I have to file a police report that includes a narrative summary. I had to wait 2hrs at a police station to obtain a report, but only received a police report reference # as the full report with summary takes 10days and $35.00 to obtain. I am very upset that USB has made me wait this long and go through so many obstacles to credit back my account. Now, I am forced, on top of time waiting for a credit back to my account, that I now have to pay $35.00 to obtain this report so USBank can determine if it is going to credit back (my money) to my account. This was an error on USBank's side -not mine. Why am I being subjected to wait this long, obtain all this info, when it is clear that is not my signature on check -USBank has my signature card on file.

On November 14, 2017 my wife and I were on the line to discuss our over due account balance. We spoke to Janet who used as an identifier 314/216-4247. She called me and asked that I have my wife call her, as the account was in my wife' name, to give Janet permission to speak with me about the account. Janet put my wife on the line, who had already given Janet the permission to discuss the account with me, and I was patched into the call. As my wife was at work and I was home for the day, I asked that my wife be able to leave the call as permission was already given.
The first thing Janet did was to say my wife had to be on the call to answer questions. I asked if that wasn't the reason for her to get my wife's permission to allow Janet to speak with me. From this point on, with my wife on the call, Janet essentially ignored me, rudely so.
ISSUE #1 - Janet preceded to speak with my wife and ignored my spoken comments. If a question was asked, there was a silence on Janet's end until my wife parroted my response. This went on throughout the entire conversation. Along the way, my wife and I questioned why my wife had to remain on the call since permission was given. To Janet's behavior I attribute one of two reasons: She was inexperienced in her job and did not act in accordance with the permission given for me to speak with her about the account; or she was just being rude and a pain for her own reasons.
ISSUE #2 - My wife is not as experienced in the matters being discussed. Since I have a been understanding of the involved business, I responded to the questions. Again, knowing permission had been given for Janet to speak with me. Janet repeatedly (many times) made the comment she HAD to hear the response from my wife. She was just not true. She started to get rude and I ceased to speak, staying on the line to listen.
Her conduct and behavior were unprofessional, rude and actually outside the perimeters of US Bank rules to speak with a person, other than the account holder, when permission to speak about the account with the card holder. If I could, I would have filed a complaint with US Bank directly.
Thank you,
Steve Myrick
[protected]@att.net
408/981-4368 (cell)

I just called in to find out my balance information from 10/15 because a merchant has been having issues processing my card. The customer service personel seemed to have lost her patience with me and at the end of the call stated "Oh my God" just before I am about to hang up. I am offended as I do not believe I was a difficult call. I have plenty of experience with QA in call centers and know this is unacceptable. My name is Natalie Flores and the call was between 8:45-9:00 am PST. Please bring this to the agent's attention so she does not make such mistake again.

When I first opened my checking account they asked if I wanted to sign up for overdraft protection and I said no so throughout the year when bills time to get paid they couldn't get paid because I didn't have overdraft protection but come the end of October I looked on my statement and see I had overdraft which I knew I didn't sign up for it when I called about it they said well that's something that comes when you open an account but it didn't because we said we didn't want to sign up for it so there shouldn't have been away for a bill to get paid if I didn't have no money in my account and for me to have an overdraft twice. I did not sign up for overdraft and my mother is on the count with me and she also new they offered us overdraft protection and we declined

hello there, I am R.Parthipan from Sri lanka, I am an individual and I have recently sold my product to a nigerian named karherine alina based on the confirmation from your bank. on which i have got an email stating that, its all set to pay me lkr 30000.00 to my local bank account and i have to only provide the proof of shipment before they transfer the amount to my account. based on that i have already shipped and provided the proof on last 23rd October. And i have got an other email stating that my shipment details been verified and it may take 72 hours for them to verify and once done they will transfer the amount to me as agreed. however its been about a week and half ever since they told that. i have not received any payment or anything till date. however when I contacted them and asked about it they are saying that they have problems sending me lkr30000.00 due to its comparely small figure and they are capable of transferring only lkr 100000 or higer. So now instead of paying me the amount they agreed at first place they asking me to send another lkr70000 to the nigerian buyer to transfer my lkr30000. anyhow i am not in a position to spend another lkr70000 or anything to anybody body by any meaning because i have come to an agreement and i have already done my part perfectly and it's absolutely make nosense for me to doing or taking any risk further to what i have agreed and done. so i kindly asking you to looking into this matter seriously and provide an immediate solution to pay my lkr30000. i here by attach the usbank and other details: USBANK, 209, la salle street, Chicago. officer incharge:james beckwith, account holder: ketherine alina, account no: US32USB31875287754721,

I made a deposit at an ATM. It took my card and the money but didn't credit my account. Apparently, the ATM balanced which leads me to believe I will never get that money credited to my account. I deposited it to pay several bill. I have $70 left until I get paid. I needed that money. I am not getting any help or understanding. I have had that account for 12 years. I would think US Bank could help a long time customer.

My name is Angela Scanlon, I live in Tucson, AZ and I have Multiple Sclerosis.
I was awarded Social Security in 2016 and backpay of $40, 000 which was mailed to a wrong address and then was cashed by a thief that had no access or authority to cash my check. I filed a police report, called US Bank Fraud line and they refused to help me since the person that stole my check which is in my name only, opened a bank account with US Bank with me as a NON Signor and her as only access. She would have to open an account with my name since its the only name on it. I filed a report with Senator Flakes office and they contacted Social Security which directed me right back to US Bank since they cashed the check without proper approval. She never should of been able to cash a $40, 000.00 check that is NOT in her name.
I am going to the media, online, every platform I can until my money is rightfully returned to me. I am the and I am treated as the accuser. This is downright ILLEGAL and UNJUST. Someone will help me one way or another.

My account was closed because I was overdrawn and I had no notice. I was waiting for my only income to be direct deposited (my social security). When it did not show up in my account, I called the bank and they said they had closed my account on the 10/25/2017 and they were going to hold my social security deposit until 11/10/17. I have serious medical problems and no food, while they sit on my money, it hardly seems legal to hold someone's social security. I am just beside my self. They will not release my funds.

My brother and I bank at the same US BANK branch. He has temporarily moved away until the end of the year. I work for him. When we heard about Zelle we were overjoyed. Everyone at the bank said yes you will receive the money very quick, but always the same day. That never happened. And NO ONE could figure out why, though they guessed many times, which makes matters worse. Yesterday someone said they found out why and it was because my brother, on his end, didn't put in his date of birth, which didn't quite sound right. And again they guessed wrong. Now to let you know, Zelle, their 3rd party vendor is of NO help. As of this moment, I have not received money my from my brother which he sent Oct 20th at 3:10 PST.

Hello ive had a problem with o e of the operator saless im not sure how her ne is spelled but her id number that she gave me was u cmmore1 i called because my card was charged 15 dollars extra after i transfer money from my savings i told her that i wasn't told anything about the 6 times transfer or whatever it is i ask her was it away that the 15 dollars could waved and she said no and as i was asking her other questions she was over talking me like she wasn't trying to hear what i had to say she was very rude with the tone i her voice but how are you going to be rude when im asking you about my money

I am doing a refinance on my home and I told Lauren treat A month ago that I was going with a different lender She still continued On as if I never said anything to her and I have it in text message ...Now the lender I am getting my refi through needs them to release the FHA case number which I asked them to do over a week ago ...she no longer returns my calls answers my calls returns emails or anything that is very unprofessional I feel if she is acting in vengeance ...My FHA case number still has not been released

Stopped at US Bank on Harrison Ave. in Cincinnati, Ohio this morning at the drive thru window. One car was in front of me which when I pulled in and had already sent transaction, waited 4 minutes. I pulled up sent my simple transaction and waited an additional 9 minutes. I asked for complaint form and was asked what was wrong, I said I was unhappy about the wait, I was told they only had 2 workers, I explained that was not my problem, if you offer a service you need to man it. I did notice they had time to talk with each other while I was waiting. This has happened to me at this branch before, very poor customer service.

My name is Osiris Everheart and I am a resident of the city of Phoenix and a first-time homebuyer working with the Open Doors Homeownership Program at the city of Phoenix. I have already had two bad experiences working the mortgage loan officers at U.S. Bank in Phoenix, Arizona. I scheduled a meeting with Bob Simpson in May of 2017 to go over my finances, which he never showed up for or bothered to return my phone calls in conjunction with the scheduled meeting. In my recent experience I scanned all the necessary documents to begin the mortgage loan application process to Guillermo Loaiza in October of 2017. He keeps sending me text messages saying he can't find the documents, he'll be reviewing the documents on Saturday, asking me to upload documents I have already scanned to his email address, and trying to schedule a meeting on days and at times I said are not convenient. I am filing this complaint and requesting to work with a mortgage loan officer that actually cares about helping people acquire a home mortgage loan.

I have some concerns regarding the branch manager of the Austin Bluffs location, Colorado Springs, Colorado. When I came to Marda Santos inquiring about fees to my account, I was treated like an ignorant criminal though I have been a loyal customer with your bank since 2010. When I frequent a place of business I expect to be treated with respect and dignity. Unfortunately, today that did not happen.
The reason for my visit was that I had 5 overdraft charges, the first happening when my account was still in the black, thus pushing it into overdraft. Originally, I had one dollar left in my available balance according to the Us Bank App, when I had finished my transaction at Ulta on Monday October 3, 2017. Active balance, to my knowledge, means the balance including all pending and completed transactions. I didn’t purchase anything else between then and the following day, when I checked my account to see one overdraft charge, pushing my account into defaulting. As the days progressed I opened my app to see that I had 2 more overdraft fees. When I went to the bank today, I saw I had another, and yet another as I am writing this letter to you. While what I saw in my active balance that day might be something hard to prove, on paper it shows that I was charged an overdraft fee while my account was at 18 dollars, which in turn pushed it into the red.
I tried to remedy the problem at the Us Bank chain closest to my place of work during my lunch hour, where I was told I would have to go to the branch I opened the card at to deal with the overdraft charges. Because of this I could not return to work on time and therefore lost wages. Also, I was apparently opted into a program where if there was no money left in my account charges would go through anyway. I never agreed to this program and opted out the minute I was told it existed.
When I arrived at the Austin Bluffs location, I met with Marda Santos. I had called her previously at the prior bank and the minute I walked in to her office, I was treated with contempt. When I tried to explain my problem and ask for incite on why it had occurred, I was told that if I did not know how to manage my finances, that was not the banks problem. No matter how many times I tried to explain my frustrations or concerns to Ms. Santos, I was belittled and made to feel ignorant, being told that if I didn’t know how to handle money it wasn’t the banks concern. She also brought up past fees on my account, which I explained and told her they had been discussed and dealt with. When I said this, she snorted and smirked at me, shaking her head.
Therefore, due directly to the unprofessionalism Ms. Santos exhibited, I will be taking my business to a bank that values its customers and treats them with respect. Perhaps I was in the wrong and perhaps I am simply just an idiot that doesn’t know the value of money. I don’t think so though because honestly, I still don’t understand when I have these charges on my account. It wasn’t explained to me, I was only told that I obviously don’t know how to handle my finances while being humiliated and degraded.I would like the fees waved, however I will not stand to be treated like a stupid criminal by a financial institution I am supposed to trust. But perhaps it doesn’t matter to you, since I will no longer be a customer starting tomorrow.

Called [protected] (US BANK) to inquire about tracking information of four items that I order.Was told to wait 30 minutes before I could speak to someone. Was tired of waiting after 25 minutes to no avail. Called [protected] which referred me back Us Bank which told me again to wait 30 minutes! US Bank should look into this matter or I feel you will lose people.

I applied for financial assistance for my home loan when loosing my job. They began the process would and not take any form of payment. After submitting the requested paperwork for 2 years the bank denied my request and foreclosed on my home. When speaking to the agent once I learned the property was being foreclosed she directed me to the lawyer and said she could not give me information as to why I was denied.

Poor service and response to customer issues. I don't recommend US Home Mortgage for your home loan. Recently suffered a flood, my insurance company was quick to respond and sent me funds to start the demo and rebuild the house. Then US Home Mortgage got involved and retained my insurance money needed to pay contractors. The money is legally mine. I'm assuming they are using my money to draw interest and line their own greasy pockets. I have never been late on a payment and always pay additional principal every month but for their incompetent staff this doesn't seem to matter. There has caused undue suffering for my family and has cost me thus far $30, 000 out of my on account. Something is wrong with this picture.

My account is under Friend Entertainment, Inc. If you need my account number, please email me at [protected]@gmail.com.

My complain is regarding teller Evita Jones at the Agoura Hills Vons location, 5671 Kanan Road, LM-CA-8978, Agoura Hills, CA 91301.

On September 15, 2017, I went up to Evita Jones teller space to deposit cash and to pay two credits cards. Three weeks prior, I had met Ms. Jones who was working her first week. Even though she was makng numerous mistakes, I was very patient and even helped her because I understood she was new. I was even thanked by Shanna Schaub, the branch manager, for my patience. On the 15th, I had all my transactions prepared and told her that I like to give the teller one transaction at a time to prevent mistakes. She asked me to give her all three transactions at the same time. I again explained that I like to give the teller one at a time (mainly because I remembered 3weeks earlier that she had no clue how to even perform one transaction without mistakes). She insisted that she could perform all 3 transaction at the same time. She said: "I can do this." to which I replied: "No you can't". Then she replied, with great anger in her voice: "yes I can". It was her anger and attitude that got to me. I pushed all three transactions at her. Then Evita Jones flipped out. She angrily shoved my transactions over to Ilya Tolchinski (the neighboring teller) and declared in a huff that she couldn't do any work and placed the "next teller" plaque leaving the other customers waiting in line. Ilya Tolchinski was incredibly professional. He helped me and even made small talk to smooth over the situation.
In all my 64 years have I never been treated in such rude manner. Ms. Evita Jones is not suited to being a teller. I can not go back to the Agoura Hills branch while she is working there. It will be too uncomfortable.
But I will also go on record that every other teller, at all the US Banks I have visited, have always been kind, courteous and professional. Just to name a few of the really good tellers under your employ are:
Agoura Hills branch:
Ily Tolchinski
Michael Cappas
Ricky (not sure his last name)

Sherman Oaks branch:
Briana Martinez
Sunil Perera
Mitsy Fernando

Judy Friend

my wife and i opened a us bank account a few months ago. we enjoy us bank its right around the corner from us. but we have lost almost 300.00 in over draft fees? when we have money in the bank why are you taking money out, isnt that the tail wagging the dog?your charging us to use our own money.we didnt know about a 12.50 charge or we wouldnt have had it on the account. we dont have money to just give away like that, to us 300.00 might as well be 3 million. .this needs to be fixed, asap. we will close the accounts if we have to, we would rather not.

Recently visited butler hill schnucks I store branch. Was talked to like I was stupid teller had an attitude and also decided to point to the door and was told “you can go now”. WORST customer service I’ve had in my life. When I asked for his name because he wasn’t wearing a name tag he screamed it at me. Was just trying to withdrawal $10 out of my account and was asked for my drivers license. You don’t need one for that amount because that’s profiling. But i gave it to him anyways. Finally found his name Jordan hurt. If that’s how us bank let’s their employees talk to their customers I’ll definitely be closing all of my accounts. Extremely offended