United Parcel Serviceparcel not delivered but tracking number saying the parcel has been delivered

I bought an item ( from the UK on the 13th of December 2016 (tracking number 1ZA768Y80498086103), to be delivered to Livingstone-Zambia. The tracking information tells me that the parcel was delivered to Mulenga Mumba when in the actual fact it was not delivered. I am left wondering to whom the parcel was delivered.

As it stands, I do not even know the outlet which received the parcel in Livingstone. This has made it even harder to locate where it is. I have tried Zampost and they have said they are not partners to UPS and hence did not receive it. I would like to establish which office in livingstone-Zambia delivers parcels on behalf of UPS so that I can establish where they delivered the parcel. I also need an explanation as to why the tracking information should show that the parcel was delivered when not. I also want to find out who signed for the parcel upon collecting it if it was indeed collected. If all this cannot be done, then I will require a full refund of the purchase plus shipping cost.

Thank you

Jan 20, 2017

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