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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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D
8:58 am EDT

UPS ups delivery

My granddaughter and I was expecting a package that was overnight express which should have been there in the morning instead they said when we call it would be there at 3;00 and then called back and said 7;00 and then we tracked it and it said no one was there at 6;51 when he delivered which was a lie no one ever came they said when we called they could not reach the drive, so they sent us to the warehouse ups in the bronx when we first got there we told them the story and it was at 8;30 in the evening there was a young black women and she was very helpful there also was two Spanish men that were really great in helping us, the package was found and we were told the driver went home a supervisor came out and said she could not release it to us so I asked to speak to someone over her she was not trying to help us in anyway even after all we went through she then said she was in charge I said no I know someone is over you please ask them to come out here then 2 min later someone else came out a manager for the evening shift he was great all went well with him helping us, there was another person there also because this driver that was suppose to leave the package never showed up to there home also. This young man should be held accountable for not doing his job they said he was new its a different between new and lazy he knew he did not do his job why would you put when we tracked it said I was there and no one was home, that was a lie so they has nothing to do with being new, just lazy. Just because of the area we live in UPS thinks they can do just what he did, this is not good work ethics and he needs to be held accountable we paid extra for overnight express but yet that did not happen so we lost out not ups and not the driver.

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L
3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery service to residence

On July 11 and one occasion the previous week, the driver did not deliver the packages to my residence. Rather they were left on the ground at the entrance to my property from the county road. I live in a rural area and my home is approximately 1/4 mile from the county road. We do not have a gated entrance, rather a cattle guard that permits one to drive to the residence without stopping. All other deliveries from Fed Ex, USPS and normally from UPS are delivered to our house. Apparently our usual driver is on vacation.
We are experiencing rain showers this week and I do not want my deliveries ruined or stolen.

Lonnie Tegeler
5400 Wonder Hill Road
Chappell Hill, TX 77426
[protected]

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A
12:31 pm EDT

UPS rough driver

We live in Lakeside Landing 2625 s. West st. Wichita, ks 67217. Driver around noon with brown hair and glasses was going about 30 mph through neighborhood when it's posted very well that the speed limit is 10mph. Luckily all the children were inside eating lunch, however a few minutes before hand there were several children out riding bikes and scooters. my 2 know to look for vehicles however I can't speak for the other children... the speed limit is set to help keep this community safe, and him as a driver should make safe driving his first priority and delivering packages second. There are too many children in this neighborhood for anyone to hall [censor] through here and around corners

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9:38 am EDT
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UPS driver

Here us a string of texts I recorded from my driver after arranging a meeting place because we had a large order of perishables on the truck.
1st text is from me.

As a customer, I really don't appreciate being told to take a happy pill. Yes I am concerned about 30lbs of expensive, perishable product. And since you don't typically get to our place until 8pm, I have every right to be. Sorry to inconvenience you, I thought I was saving you a trip.

You're welcome. Shoes were important too, huh? Soon you'll have a real driver. Have a nice f-n day

It's special customers like yourself that make retirement so much sweeter! Thanks for the reminder

From me...Wow. This isn't the normal Tony I've always considered a friend. What the hell did I Do? You were going to B and R anyway. I was just letting you know how rude you were on the phone earlier and I took it personally. We've always enjoyed you as our driver.

Well, lets see, pks delerved always have defects, dirty, late, etc. etc. I was told 2 days ago about the cheese and still I get 3 notices before I get to work & while I'm trying to make first delivery. Your panties always seem to be in a wad!

From me...I have never complained about anything being late, or defect? I know you have a long day of deliveries. Sorry if you feel this way. You should have talked to me earlier if I was upsetting you.

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12:09 pm EDT

UPS unethical, irresponsible, illegal driver behavior

At 1226 today, July 11, 2017 the UPS driver assigned to deliver on McAlpine Lane, Charlotte, NC 29212 was observed, ONCE AGAIN, driving recklessly (speeding in excess of posted 25mph limit) as he was exiting our neighborhood. He has been observed many times driving recklessly. We have a large number of small children on our street and in Fox Hollow. McAlpine Ln., at the end, is a cul-de-sac. Typically, our street is quiet. This driver revives up his engine when he starts to move and guns it all the way down the street to his next stop. If he has no other stops, he travels at a reckless speed until he gets to Hickory Grove Rd which is 35mph. We have issues of UPS drivers speeding in the past. I have notified CMPD and if necessary we will have a radar unit posted to deter this kind of reckless behavior.

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B
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS driver complaint

Date: 7/11/2017
Client # 49W368
Driver: Terrell Davis- Vicksburg, MS
Incident:This driver on more than one occasion entered a restricted area without approval. Today he came into my personal office unannounced without approval. I attached a photo of the sign on the door that he came through. When I told him that he was in a restricted area, he smarted off and said that he could just take the packages back. He has a very bad attitude. He had also left a package valued at $97, 200 outside . I am an owner. On a previous occasion, he smarted off to the operations manager.
Resolution: Please assign Mr. Davis to another route. I would not want contact with anyone with such a bad attitude.
Thanks and call if you have any further questions,
Butch Nasif
[protected]

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A
8:44 am EDT

UPS delivery

My aunt delivered a package to me from Florida to Burlington, Ontario, Canada expected to arrive June 22. After realizing it never came a couple days after, I tracked its shipment using the ID and it said it was "delivered at my door". I live in an apartment building, and we don't accept parcels, so usually they leave a notice for pickup or reschedule. But there was no sign of a note. I emailed the shipper and they began the investigation into the lost package. On June 30, I received a notice on my door (I don't know how the UPS guy got past the lobby) saying "Trying to resolve package delivery." I used the info notice to call customer service and schedule a pick-up at the parcel pickup location in Hamilton, Ontario. All seemed well since the lady on the phone said it would be available for pickup the next day (that must mean they found the package, right?!) WRONG. I showed up at the parcel place and they said it had been claimed as lost, and implied someone must have stole my package from my door. WHAT? Why would they deliver a package without having me sign it, or with a notice? When was this package actually lost? I'm so confused. Incompetence all around. Never trusting UPS to deliver a package again.

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11:49 am EDT

UPS delivery

On 6/2/2017 UPS attempted to delivery a package to a business at 4:58 pm (business hours close at 5pm...this is cutting it close). The business was closed on 6/2 when the package was delivered- the package was scanned morning of 6/5 at 6:30 am, but was never delivered. I called to have package held at Elm Grove location so I could pick it up. I received a call around 8pm on 6/5 noting they will set aside package. I went to Elm Grove location and sat there for 45 minutes while JoAnn tried to locate my package. Notes on the package said that it was a fall out and the box was discarded. This is insane, since this was a 67 lb copper kitchen sink in a wooden crate that was screwed together. How is it even possible to lose this? In my opinion, the delivery driver stole the sink and put the crate back together - I would like to know if this has been investigated yet. Now, since UPS has lost this package, they are putting me and the shipper through hell trying to fill out all this paperwork and figure out how to file a claim. UPS made a mistake, and they should be held reliable to fix that mistake. I will never use UPS again, and the person I bought the sink from will no longer use UPS either. This has been a terrible experience for both me and the shipper. JoAnn has also been non-responsive. For a person in a management role, this is pathetic. I would like a person in a leadership role to contact me and let me know if they have investigated a theft and who put the notes on the document saying it was a "fallout" and the box was discarded. My number is [protected] and my e-mail is nicole.[protected]@yahoo.com. I will be writing reviews all over detailing my experience.

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I
2:07 pm EDT

UPS lost my 10 iphone 6

UPS lost or damange 10 units of my iPhone 6 64GB it cost me around $4, 000 but they paid only $1, 000 which it is totally unfair and they ripped my business apart by doing that . the bring out some sort of hidden terms which explains if you drop off your item at their store they pay only $1, 000 which makes no sense . I highly recommend to not use their service they show that gives you big discount but it seems to me fake.

Thanks
Baris

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3:45 pm EDT
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UPS ups using usps for last point of delivery.

I just finished a survey for UPS, but was unable to leave a comment at the end of it. So I'll leave it here in hopes that it will help in the way of better service. Using USPS for the last point of delivery is fine, IF, the package gets to the Post Office early in the morning, BEFORE the carriers goes out on their route, otherwise it goes out the next day. UNLESS, , , its a late Friday evening at the UPS location in your area... My case is as follows, I tracked an ordered I placed on Tuesday 6 June 2017. It shipped UPS on 7th, and arrived at the UPS distribution center less than 6 miles from my town late Friday evening on the 9th, and because of the weekend, it was not given to my local Post Office until Monday, 12th, long after the carrier had left. so, I ended up getting it on the 13th in the afternoon. SO, the package, (12 golf balls), traveled over 1500 miles in just two days. Then could not make the last 6 miles for 4 days! Pony Express was more efficient!

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L
4:18 pm EDT

UPS shipping

I went into the ups store that is located on S. Mlk blvd in Lansing, MI 48910 I needed to return an item to a store that I did not want. The company gave me a pre address paid postage label to return to them. I gave the lady the box along with the label and the invoice. Instead of her paying attention to what she was doing she was so busy chatting with her co worker that there was a mix up so instead of the product being shipped off to the store it was returned to my home almost 2 weeks later. So I go back to that same Ups store and explained what happened. The same lady that screwed up the return in the first place takes the package and says" oh the label is wrong I guess I didn't pay attention" then she tells me that I need to pay 12$ to send the product back the reason I'm upset is that after the initial transaction I specifically asked for a tracking number and she tells me that I do not need one Wow thanks alot for the crappy experience so now I will just try another carrier and I definitely will let people know that If you want your packages returned when you needed them too DO NOT GO TO THE UPS on 3105 S. MLK Jr. BLVD Lansing, MI

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11:22 am EDT
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UPS not care about "delivering" shipment..!!??!!

Gents,

The shipment arrived in "Abu-Dhabi" since (8AM) morning,

It's Really disappointing..!,

this is NOT the first time gents..!,

give me a good reason why they NOT able to bring it to me..!?!?,

been so so important to get the shipment, that's why i called them twice today,

they NOT care about customer, i lost a confident with our people here,

due the foolish CARELESS of Employees in UPS here..!,

that's Really reflects to the company reputation & the honest persons who manage the UPS facilities here..?!?, ,

this Email should to go to "UPS/U.S.A", they have to know to what's going on here..?!?!?!?

-;ZAYED;-

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11:21 am EDT
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UPS delivery to a business

Business name is Farmer's Implement Store
719 Ridge Rd.
Mineral Point, Wi. 53565
UPS shipper number is 57582.

We used to receive deliveries at 10:00 A.M. daily. Since UPS decided to go to pre programmed delivery routes for their drivers, our deliveries have varied from 11:00 A.M. to as late as 2:15 P.M.

This is unacceptable. We are a business and our customers as well as our mechanics are waiting for these deliveries.

The drivers have told us that the computer tells them to deliver in residential areas before they deliver here. This morning (6-20-17) I saw the truck drive by at 9:40 A.M. headed out of town. It is now 11:15 A.M. and we are still waiting for the truck to deliver.

There must be a way that the driver can deliver the first time they drive by in the morning.

We are also a pick up location in the afternoon. We are supposed to get picked up after 4:30 P.M. The last few days the pick up has been as early as 3:00. This also needs to be addressed since we are open until 5:00 and have customers dropping off shipments after the truck has picked up.

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7:56 pm EDT

UPS delivery

was suppose to get a package 1Z2FW1330329899615 on Tuesday the 20th got a update saying would be a early delivery on Monday instead waited all day and nothing. called and they said no it would still be tomorrow for some reason. Bakersfield has had this since Friday evening should have been out today no excuse. you have terrible service. now I get to sit all day tomorrow

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9:22 am EDT

UPS scanning documents to email costs

I went to UPS on 680 Main Street in Walpole, MA. I went in there to scan some documents to email and they charged 26 dollars for the first 20 pages and then a dollar a page after... for a document that I used no paper and no ink and had it emailed they charged more for that service than for me to print the actual document.

They said it would cost me like 18 cents a page if i printed it. It is highway robbery and i would never have scanned it if i thought it would cost more. I don't blame the worker but her boss who puts these prices out should be fired. These prices are outrageous and ridiculous and in the future people should be warned of these prices before scanning the docs. Never in my wildest dreams would i have thought it would have cost me so much! I WILL NEVER GO TO UPS AGAIN, FEDEX IS WAY MORE UP TO DATE AND REASONABLE!

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J
10:44 pm EDT

UPS delivery

The Morning of June 13th I ordered a package through Amazon Prime with overnight shipping, to arrive on the 14th. The 14th... No Package. The 15th? No Package, even though tracking said it was to arrive by 3:00PM the 15th. I needed that item for the 15th so I could leave early on the 16th for a wedding reception. Further investigation with a UPS rep and through tracking info revealed that my package arrived at the linthicum MD Facility, then went to the sparks facility, also in MD the morning of the 15th, and was supposed to be out for delivery by 3:00PM. It never showed up, so I called customer service and the woman told me the last info she had on the package was that it was on the truck for delivery. I told her "OK so call the driver and tell him to get his [censor] over to my house with my package" She had no way to contact anyone to ask them to do their job and she was sorry. So, I am stuck, and I cannot wait for the package, I have to leave. I told the customer service rep that sorry does not do me any good, and I was sorry for her as she had such a [censor] job wherein she is helpless to do anything productive to help the customer except offer excuses. Once again I have run into gross incompetence. We have become a third world country of worthless crybabies that cannot do their jobs, and they need a "Safe Space" where their boss cannot chastise them. When I grew up the adage "Excuses are like [censor], everybody has one, and they all stink" was the law of the land. We were held to a higher standard, and that standard was expected from everyone. Now there is not even a standard bathroom for a standard man or standard woman. This is what you get when there are no mores, morals, or norms. It is also what you get when people are promoted not based on merit, but by their ethnic background, their gender, or any other superficial reason. If we do not wake up soon, this country will go down the drain like Venezuela, or South Africa which was ruined under the rule of Mandela 's socialism. I expect all GREAT COMPanies will go down under affirmative action, just like the military has.

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12:59 pm EDT

UPS I was struck by a ups truck and I haven't heard anything from the company!

On Tuesday the sixth at about 1230 and accident involving a UPS truck and a motorcycle happen on tradesmen Drive in Hutto Texas.
My name is Timothy Dooley and I am the driver of the motorcycle that was struck by the UPS truck, my question is what are you going to do to take care of my motorcycle please call me at your earliest convenience [protected] thank you.

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9:06 pm EDT
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UPS overnight delivery from adp

I have ADP as my payroll processing company to which they use you as my delivery company. In as little as two months you have screwed my employees out of their paychecks three times. The first time, a driver delivered my payroll to my neighbors house! Luckily my neighbors were honest and sent it over the next day. A little late but I appreciated their honesty. The second time they never even picked up the payroll from ADP at all! 40 companies didn't get their payroll because of your service. The third time no one even came to drop off my payroll at all. No call, no show, nothing. No one was even going to call me and let me know my payroll wasn't even coming. I waited 8 hours for my paychecks and nothing! Thank God I finally called ADP and asked what was up. Then the CSR said it would be handled in 1-8 business days. No good. So I'm just supposed to wait to pay my people while you all get your head out of your butts! I then asked to speak with a supervisor who said one would call me back in 2 hours! Really? Your service is that bad and you don't even have a supervisor there? I will never ever use UPS again. I have already posted something to Facebook. I'll be reviewing your service to Google, the BBB, and anyone else who will take my complaint. Your company sucks!

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7:18 am EDT

UPS package delivery and return

On May 23, 2017, I delivered a package to a UPS access point in Washington, D.C. [tracking number 1z6ra4579096122215] the package was scanned in and processed...it was to be delivered to an address in Casper, WY...the shipping label was old...and I didn't know at the time... that the company the package was going to... had moved...to KY...UPS delivered, then retrieved the package...to return to sender...to Stockton, CA ...{the manufacturer of the shipping label}...which is also no longer at that address in Stockton, CA..., in short, the package is now lost and UPS refused to take any responsibly for the mistake... Myself and the company that the package was going to have reached out to UPS to no relief or resolve

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9:09 pm EDT

UPS driver, customer service

I would like to file a complaint on a driver and on customer service I believe the drivers name is Merchant who works in the Newark location. On june first the driver rang my intercom didnt let me get to my intercom to respond when I looked out my window I saw the driver leave he left a notice stating I was not home. On the 2nd I called your customer service line I spoke to a representative who informed me my package would be attempted again for delivery she also indicated to me that the package could be left at the access point and I would be able to pick up before 6 pm that same day. Around noon I called again and spoke to another representative who indicated to me that someone called me and I didn't respond which I received no call nor message she told me that they would call me again within the next hour I never received a call. I went to 70 gould ave location and the gentlemen there told me I could come back at 8 pm to pick up the package I had also received a call confirming that my package would be available within 8 pm to 9 pm. My husband went to go pick up the package and he noticed that the driver left another slip stating I was not home again when I was he has waited over an hour at the access point and no one knows the whereabouts of the driver who has my Package I find that to be beyond unprofessional I don't feel that I should have gotten a run around. You should make sure that your drivers are doing there job properly and that your customer service representatives are giving the correct information. I am beyond disappointed and very aggrevated.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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