Wow!! This is a ripoff company which should be reported to The U.S. Attorney General's office. They try to trick you. They lie. They do everything possible to try to NOT pay you. Right now my business with them is unfinished because I will go through the court's if necessary. I would assume that after I sue Ashley's to replace the furniture that was damaged, they may stop using this really HORRIBLE SCAM company. Yikes!!!