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Tristar Products / do not buy

1 United States
Contact information:

Ordered the Iron in May, got it and the very first time I used it the spring broke from the handle. Contacted Cust Service they said they would ship a return label right away. I called 2 weeks later, no one had shipped the label, I told them this is too much of a hassle, refund my money. The operator said for the "inconvenience" they would refund 39.00. I agreed, label came, sent iron back. After 20 some days, I called asking about the iron, they said they can't coordinate with the warehouse so they have no idea when the new one will be shipped. Now the fun begins, I asked for a refund, explaining to 4 different operators the situation and EVERY time they are all rude and short. They are now saying because I was given a partial refund, I have to accept the iron and no refund will be given! We'll see what the NJ BBB has to say about what I believe is fraud and extortion! BUYER BEWARE!


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