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[Resolved] Travelgenio / this company is a fraud. don't book with them

1 Madrid, Spain Review updated:
Contact information:

As a company like this can continue working?! It's a fraud, I bought a ticket for my dad back on his first trip out of the country, from Moscow to Havana, He was alone at the airport coming back and when he comes to check he is told he has no ticket, and I was charged the card, And they sent me confirmation and everything, as it is possible that later He had no ticket. How can you do things like this to people?! I hope to have my money back, and I will have it. But the bad time that make one happen and this fraud is inhuman. Do not make reservations with this company, hopefully do not go true all this like me and my family. They should close this company. Is the worst.


  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TravelGenio Customer Care's Response, Jul 19, 2017

    Hi Anabelita, of course we can help you with your booking. Please send us a mail to with all your doubts and we will answer you asap. Regards

Jul 19, 2017
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  • Ta
      18th of Jan, 2019
    0 Votes

    Someone compromised my credit card and booked travel on Travelgenio. A coincidence? or they make it too easy to book online?

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