TracFone Wireless’s earns a 2.4-star rating from 29 reviews and 724 complaints, showing that the majority of customers are somewhat dissatisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
won't honor double minutes
In the past I bought a tracfone card that offered one year of service plus double minute bonus on future cards. They doubled the minutes last year but won't this year. This is fraud. Calling has done no good. I shall contact all stores in the are that sell them plus the bbb, attorney general's office and local tv station to warn other customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent company
On or about the end of October, 2007, Tracfone decided that they were doing away with their TDMA (Analog) phone service to their customers and contacted me to force me to change over to digital service (which I had already determined would not work as well in my area). They offered to send me a 'replacement' phone for free and agreed to transfer my Tracfone number (which I have used for my business for over 5 years) to the new phone.
I received my new (cheap toy) phone and activated it and Tracfone supposedly transferred the phone number to it. I used this phone (even though it did not work as well as my old TDMA Nokia) until about May, 2008, when I noticed that I had not been getting any calls on my phone for some time. At first, I just dismissed the lack of calls due to the down economy or my business contacts were just busy.
Then, I tried calling my Tracfone from a landline, and, low and behold, I got someone else's phone on my phone number. I immediately called Tracfone's customer service number and waited an excruciatingly long time to get someone on the phone that I could hardly understand and explained the problem. They said that the number was no longer my number and that it was not available to transfer to my phone as it was now someone elses phone number.
I asked how my phone number could be changed without my consent or without even notifying me. The Customer No Service Representative from Tracfone stated that they could not further assist me and I did not know what to do at that point. I tried calling back several times and got no assistance from Tracfone each time I waited the long wait for customer service. I tried emailing them, as there seems to be a significant language barrier at customer service.
When my airtime card became due in September, 2008, I still renewed it, as I now had a boatload of unused minutes left on the phone and did not want to loose them. I again tried contacting Tracfone with no positive action on the part of Tracfone to rectify the situation. Tracfone is the one who changed my phone number, not me. Only Tracfone can correct the situation.
It also must be fairly annoying for the poor soul that has my phone number to be contacted by all of my business and personal contacts daily trying to reach me. I can just imagine the frustration of that poor individual. Again, Tracfone has created another problem.
Finally, in December, 2008 I emailed Tracfone and sent them a letter detailing my Tracfone experience in a last, final attempt to get them to respond with some customer service, prior to me taking much more harsh actions against the company. They responded two weeks later by calling me (not on my Tracfone, of course) and telling me that there was nothing that they could do.
When I asked to speak with a supervisor, he told me basically the same thing in many circles of illogical rhetoric. When I asked to speak with his supervisor, the general manager of Tracfone, or the President of the Company, he said that that was not possible. I will now have to push this issue to a new venue. I have heard that the Public Service Commission of the State of Florida regulates phone companies in the state, and, thus will file a formal complaint with them.
I also may be seeking assistance from the FCC, as they govern wireless carriers due to the radio frequencies employed. This is sure starting to stink like a telephone fraud scheme perpetrated by Tracfone. First, they force me to change my phone to one that does not work as well, then, they agree to transfer my phone number to that phone. Then they change my phone number without my consent or knowledge, and. lastly they refuse to correct their mistake or worse yet, just plain don't care about this customer!
It has been rumored that the State Attorney's office investigates such apparent cases of fraud by businesses against consumers. I may look into opening a case file with them, as well. The Department of Agriculture and Consumer Services may be of assistance, as well. We will see.
Beware of anything that Tracfone tells you, either in writing, or, on the phone. Choose any other company that has a good reputation for customer service. Tracfone has demonstrated to me that they are either unwilling or unable to rectify the situation that they have created, and, I must now seek legal recourse to this dilemma.
They still refuse to correct their error. They still refuse to give my phone number back. They still refuse to acknowledge that it was their error that caused this mess. They have the worst Customer Service in the business.
STAY AWAY FROM TRACFONE!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having the same problems with this company. Been on the phone since last saturday with people who cannot even speak good english. very rude.
I am surprised that the state of Florida even allows them to continue. it appears they are owned by a south american cell phone company from what I can see now and am not sure that is correct. going to find a different carrier. same old run around day after day.
TracFone is an awful company. I purchased a 200 unit card, when I tried to activate, I was advised the card was not scanned. I don't have a vehicle and couldn't go back to the store. I phoned - any store will not restore a phone card with out proof (visual). Contacted TracFone, they were just rude. They wouldn't help. Contacted the BBB which made matters worse. Had contacted the BBB before and with this new complaint, they joined them all together. Contacted the CEO, EVP and VP to no avail. This is a worthless company. I now have a 200 unit card which is worthless. STAY AWAY FROM THIS COMPANY - ANYTHING IS BETTER.
purchase/refund
I can not believe that this company has the ability to verify if a sim card is good or not BEFORE taking you money but instead takes your money and then will not give a refund.
I logged in to buy airtime on there website and it is about a 10 to 12 step proccess. Before it takes you money it ask for the phone serial number and and then proceeds to the purchase phase "step 5" it then took my money and said my phone can not be activated. I called customer service and spoke to 3 different people all in India of coarse. Fisrt was a rep did not get his number Second was supposed to be a supervisor Robam emp # 54887 third guy was supposed to be Robam's supervisor Miguel emp. # 54957
They both told me they will not give any refunds even though I can not use the minutes I paid for.
I reccomend EVERYBODY STAY AWAY from TracFone, They are crooks
The complaint has been investigated and resolved to the customer’s satisfaction.
Wish I had read this because it happen to me! I lost my money also
worst customer service
I have had nothing but frustration trying to deal with Tracfone to solve their mistake and get a refund from them. Each time you call their "service department" it is as if they have never heard of you and have no record of what they sent you, when you called before, or what you were promised. Each rep politely has you repeat everything you have told another rep and then says she can't help you but will transfer you to someone who will. Then you are placed on hold for several minutes, finally get another person, and start all over again as that person has none of the information you just told the first person. Then you are put on hold again so this person can talk to a supervisor who again has you repeat the whole story including all the lengthy "case numbers" you were given. She then makes a promise to solve the problem, you wait a week or two and call back to start the whole process over again. Without a doubt the worst service department I have ever dealt with.
The complaint has been investigated and resolved to the customer’s satisfaction.
Have been trying to get my new phone rectivted into Tracfone. Have talked to uneducated ***'s on a daily basis to get this completed. Have spoken with supervisors and managers to no avail. They are totally useless and worthless. you can't understand most of them. I am totally frustrated with this company and the customer service is extremely poor. I would totally not reccomend this service to anyone. Each time I spoke with someone I was told a totally different story as to why my phone was not activated. No one could tell me why the stories were all different
Yes, Tracfone is the worst in customer service that I've ever dealt with. It's always.."thanks for the information, " or "can I put you on hold while I verify your information, " and continuous promises with no results.
Exactly reflects my own experience. Tracfone telephone support is an absolute nightmare.
reuseing pphone numders
Tracfone is reuseing phoone numbers which is all reght to do, But they are not eraseing the other phone owners name so if you call someone the person that had the number before name will show up on caller ID.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible experience
I bought my son a Tracfone that had web access. I contacted tracfone to find out if my son would be able to browse the web and was told NO. The only website that he would be able to access was theirs to download music not to browse the web. So I agreed that my son could have the phone.
Come to find out he was able to browse The Web not just download music, (inappropriate sites and all) So I contacted Tracfone to see if they could put a block on the phone and was told they could not, I then asked if they would send me a down graded phone with no web capability and was told they could send me a new phone but it would be the same model.
I then asked to speak to a manager and asked the manager to reinbuse me the cost of the phone so my son could go buy a phone with no web on it he told me they could compensate me but that they couldn't send me a new phone or credit me for the old one. I asked him what kind of compensation would they give and he replied they could add more minutes to my phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have had 2 Tracfones for 4 years. We finally got disgusted with their latest rip offs and no customer service and we are dumping them for a better cell phone service.
They ripped us off for $20 when we first signed up using KMart. The KMart store manager nor us could get them to refund the money or give us the service we bought. We should have realized then that Tracfone was bad news.
They have ripped us off several times since then. The latest is when we got their "Value Plan" that automatically charges your credit card each month. You are supposed to get 50 minutes and an extra month of usage.
It took 18 days of phone calls and emails... then finally threats before we got what we had paid for last month. For the month of September, we never have been able to get our usage month or 50 minutes despite hours on the phone. Just as we think we are getting to the right person in Customer Service they ALWAYS disconnect us. That cannot be a coincidence.
Tracfone steals your money and gives you nothing but headaches (and high phone bills trying to work with their misnamed "Customer Service".
Beware of Tracfone. I bought an airtime card. When I tried to add the minutes to my phone, it displayed "invalid pin." I have spent 2 days and countless hours going back and forth to the company that sold the card and activated the minutes ("It's like cash, once it leaves here, we're not responsible" ) to hours on the phone talking to India - "The card is not activated. We can't do anything until it's activated"). The selling company states - "We can't activate it a 2nd time... it was activated and the problem is on their end.").
BEWARE - you can spend hours going back and forth. Neither company/corporation will take accountability. It is your problem.
My Mom who has never put time on her phone before wanted to do it and accidentally pressed enter before she could enter the airtime card code.
I had to call back a 2nd time about 30 minutes after the first time because the first person I spoke to was so rude and abrasive. Now you want a faxed copy of the 60 minute card that came with the W376 refurb bundle I purchased my Mom last month. I don't have a copier or a fax machine and don't have a Kinko's or UPS Store to go to do anything like this like Alberto was telling me to do to.
If it had been my Mom calling she wouldn't have had any idea what you were asking her to do when it comes to all the faxing and copying particular things.
Your policies make no sense and just like every other business now as long as you've already gotten our money you don't really care. You are holding the minutes I already paid for my Mom's phone hostage. The only thing you all could find out of sort was that one bonus code going through. You could at least let let the phone be used until the minutes run out and then kill it.
In one breath you say you want a faxed copy of the airtime card that came with the W376 bundle, then in the next one you say if I can't get the card to you then I could just buy another one of your phones.
My Mom has lost use of her only cell phone one that she knows how to use and can actually hear on. She has a hearing disease and it's hard to find a cell phone she can actually use since she doesn't text or anything like that.
If you won't turn her phone back on completely at least let her use the minutes she has left that have already been paid for. Just remove the 50 minutes that accidentally got added to her account.
On 6/23/o9 I went on line to purchase minutes for my tracfone. When i had put the information in. i was to turn the phone off and then back on. When I did that. the phone would not power up. All it would do is vibrate. I called tracfone on my home phone and it took me 2 1/2 hours to get everything tranfered over to my other phone. That phone was inactive but it still had 34 minutes on it. When the lady I was talking to transfered everything, I asked about the minutes I had bought. She told me that the transaction did not go through . I purchased another 60 minutes for $21.19
and they were put on my phone. Now I have two charges for $21.19 on my bank account for minutes. I want my money back for the 60 minute card that she said DID NOT go through. I called tracfone and had an argument with one of the persons who answer the phones. I was transferred to a supervisor who put me on hold then hung up on me. They refuse to give me my money back I am sick and tired of being ripped off by this company because they own NET 10 also All I want is to get my money back.
Patricia McQuown
nanaoften2000@yahoo.com
Stole my money also and keep hanging up phone on me also
MY TRACFONE, STOPED WORKING, THEY SENT ME ANOTHER FRACFONE! I WANTED THE SAME TELEPONE NUMBER, SENT ME ANOTHER SIM CARD, WITH ANOTHER NUMBER. NOW, I CAN'T USE THE PHONE, IT WIIL NOT ACCEPT NEW PIN CARD MINUTES, OR USE THE THE REMAINING 600 MINUTES, WHAT A RUN AROUND. TALKED WITH SEVERSAL COMSUMER PEOPLE, EACH HAD DIFFERENT SOLUTIONS. FRACFONE STLL DONES'T WORK.
will not double phone minutes
I bought a cell phone and it could not work in our area so Tracfone told me to mail the phone to them and they would send me one that worked in my area.I told them I wanted the same phone and they told me I would get it.The phone was different but everything was o.k. I had a Motorola Double minutes for life phone and they mailed me a LG 3280 that was supposed to be the same way with the double minutes.Everything was good for a year, now they won't honor my double minutes.They told me they have no record of my phone or my double minutes.They can't find a record of them mailing me the phone, even though I have the envelope that it came in.They say they don't have a record of anything.Even on their website today it has a big ad of the LG3280 with the double minutes for life.I asked them if I could email them a copy of their website so they could read it .I have had no luck.Could you please help me? Thank you, J.Poole
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm havintg the same problem. The website said this phone was double minutes for life and when I got my first minutes they said they took care of the problem. Now three months later the minutes didn't double and they are telling me the phone didn't have it. I specifically bought this phone for double minutes for life. Did you get your problem taken care of? This sounds like a class action lawsuit waiting to happen.
re-activation/customer service
After 4 years with Tracfone I can tell you not to waste your time. I have a yearly contract and have had to replace my phone. I need to keep my phone number and have been getting the run around for almost 2 weeks now. Customer service is horrendous and there is no other option but to call the same 800 number and go through the song and dance. I plan on using up my contract minutes and dumping the whole thing---if I ever get the thing activated. I too plan to tell everyone I can NOT to deal with Tracfone. It just isn't worth the aggravation of dealing with customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
TracFone sent Me a new SIM card, but, it sent me to Verizon, I don't use Verizon, I use COMCAST, now I cant make a Phone call, I am a Senior Citizen, I don't need this aggravation, PLEASE HELP
I received my replacement phone, and they tracfon e people never told me that I would lose all my contacts, minutes, and phone number, and my pictures!I talked to as guy here and he said I lost it all and would never get it back! Well now I have tried to activate, and get a new phone number.I'm Not Sure where to take this mess but I got to have help somewhere!I'm a Senior Citizen a didn't deserve this!
I just want to activate my phone with a phone number and get my minutes back!
I am having the same problem with Tracfone. I needed to get a new phone and wanted to keep my same number. First, they sent a phone with a defective SIM card; then, when they sent a new SIM card out, the phone refused to re-activate. Attempting to re-activate the phone, they switched my phone number without telling me. After two hours of the usual sing-song runaround from Customer Service, I am no further than I was. In fact, I'm further behind, because at the moment the phone won't work at all. I have to take a group of students out of town two days from now, and they all have -- well, what used to be my cell phone number. What a mess!
cheated out of units
I went to add air time to my tracfone on 1/10/09 because it was do 1/11/09 I could not get it to work, so I called tracfone to get help was told they had deactivated it. they then reactivated it and I added 60 units. please note I had 404 units on this phone. In this process they deleted my 404 units and told me I had transfered them to another phone. Witch I did not why would I add airtme if I got a new phone. Then when I requested that they fix their mistake they gave me the run around and after three days of fighting with them they did give me back only 320 units. so I am out 84 units and I lost the money I paid for these units it is not right.
The complaint has been investigated and resolved to the customer’s satisfaction.
100% Agree with all the people who've complained about Trac "PHONEY"! Yes! Here! Here!
I use to like Trac Fone. Never had a problem with them til now 4/28/11! They also took my father's 109.5 units from his phone and I feel so sorry for him cause I feel like it's MY fault but really it's Trac Fone's fault! They ARE thieves and scammers! I think Trac Fone company is just taking people's money with these phones. Think about it... if they were doing so good financially with all the Trac Fones they've sold since they've been on the market then why go abroad to India and the Phillipines to hire customer service reps.? That should tell us Americans something right there! Anyway, I'm BEYOND furious with them and I'm already very stressed in my life over many other things that's taken place. The LAST thing I needed was STINKING Trac Fone to give me heart attack cause THEY took my father's units/minutes away from his phone! OMG! What ###S! Geez! Once they take them you won't get them back! And God forbid if you buy a new Trac Fone and want to tranfer it from your ond one to the new one. HA! GOOD LUCK! You'll be ever so lucky to use them both once the damage is done.
SUCH A RIP OFF!
What can we do to get these [censored] out of business? WHO OWNS Trac Fone? The Indians or the Phillipines or BOTH? They could start a new WAR with that company with the Americans - FOR REAL! Have mercy! Hate them with a passion! Even though MY Trac Fone is still working and nothing is wrong with it and I have 150.0 units on it - I will NEVER use it again! What's the point? I spent all of my afternoon and the night on the phone with Trac Fone trying to resolve my issues that they couldn't solve in the first place and only to be so stressed by the end of the night that I am ready to go to their country and do a RAMBO on them! GRRRRRRRRRRRRRRRRRRRRRRR!
What liers and crooks! They truly are! But do you think they care? Of course not cause they have no conscience about them! That's why they are working for Trac Fone!
Here's the famous saying of each Cust. Rep...Please get into your CODE ENTRY screen and enter these sets of numbers... or better yet... I'm sorry to keep you waiting, I'm STILL CHECKING! UN - FREAKING - REAL!
Something needs to be done about them and NOW! We all need to sop writing these comments and SHUT THEM DOWN FOR GOOD!
Trac Phoney is nothing but a flat rip off. Worst customer service on the planet and a band of thieves on top of that.
I would advise trashing your Trac Phoney and going somewhere legit.
Nothing but bad service and rip offs, Shame on Trac Phoney.
THIEVES!
ok trac phone when u fix my problem i will keep complaining ok
ok ceo for trac phone trac phone is crap
trac phone is crap
trac phone is a joke. reps are in the phillipines and they dont know what to do i dont blame them. trac phone needs to get treir act together. they cut off my number every month then its hell to get it back. when my minutes are up i wll trash the phone.
Tracfone is Corrupt!
Facts:
Erased minutes on my cell phone that Tracfone refused to reinstate after several calls to customer service, tech reps and supervisor; Also, they deactivated the phone for two weeks, used the remainder of my units and I was left with zero minutes.
Will make a complaint to the FCC, BBB, Attny. Gen. and notify the local media about this bad business.
We are having some troubles with them as reported all over the internet. Recently it appears that Tracfone is no longer honoring their Double Minutes for Life program. They keep trying to rename it a "glitch" that we have had this for more than 2 years!
problem?
Have you been cheated by Tracfone. If so file a complaint with the FCC (www.fcc.gov) form 2000B. Also with the SE Florida BBB (www.seflorida.bbb.org). The BBB rates Tracfone as A. They will submit complaint and notify you of reply. It might do some good and will make you feel like you are doing something.
The complaint has been investigated and resolved to the customer’s satisfaction.
For the last three months I have been battling with Tracfone about my service with the phone. In September I was notified that the service in my area was being discontinued. Shortly after that the phone stopped working and the number was disconnected. I had 900 minutes on my phone. After that I was contacted and given a new phone number and told that the phone would now work. It did not. In October, After hours on the phone with customer service I was told that my minutes would be refunded and my phone could be returned to Walmart. After a number of weeks, we never received the refund and recontacted Tracphone and complained to them. Three weeks ago, we were contacted by tracfone and told a refund would not be necessary because the phone services was not being discontinued and we could use our purchased minutes. The phone has not worked since then. On Monday, we contacted them again and after being on hold for 3+ hours, we were told the phone would be up and working in the next 24 hours. It never happened. It is now Friday and I was on the phone for 2 hours and then told that the service has been discontinued and then I needed to be transferred to another person for verification of my refund and now I have been on the phone an additional hour because they said my refund has been completed. This is the most ridiculous customer service assistance ever. I have waisted my whole morning with these people.
life time double minutes cards
I've used the TracFone service since 2005. I do have an older model phone that works perfectly but to add airtime I have to speak with a tech and enter several codes. I had purchased a lifetime double air time card a couple of years ago. When I added new minutes to my phone they werent' doubled. The rep spoke with a supervisor that stated yes they were supposed to be doubled. I was given an interatcion # to call back the next day when that specific department was open and they would double my minutes. I called back the following morning and spoke with a rep that wasn't familiar with the process but she muddled through. I was told by her and the specific department. that I had purchased a second double minutes card, that had expired, and cancelled the lifetime card. Why on earth would I purchase a 2nd double minutes card when I had already purchased a lifetime one. They REFUSED to give me the date that I added the second card to my account. Now this was twice the lifetime card had been found on my account. For some reason when I asked to speak to a supervisor, the call was dropped. When I called back I spoke with Abagail. Went through the whole song and dance with her. This time I was told there was never a lifetime card purchased on my account. I explained that the 2 previous reps had found it. TracFone is refusing to double my minutes and I'm spreading the word. I'll also be forwarding this comment via email to all my friends and will ask them to forward it to theirs. I want to warn people about the service with TracFone.
Ruth Ann
I also purchased lifetime double minutes, which then failed to show up in my account on Tracfone website when I tried to buy more airtime a year later for the same phone.
I had my Tracfone for a year with the DMFL and had no problem until today.I added minutes and they didn't double so I called Tracfone and got the run-a-round.They said they had NO record of me having a double minutes plan and I have been doing it for a whole year and 2 months.It is very weird that all at once they don't know anything about my DMFL.I told them to look ontheir computer and they will see that I always get double minutes and now it is gone off their computer.My phone is the one advertised on their website with free double minutes for life, LG3280.Maybe I need to send them a picture of their website so they can read it!
service
I have been trough DFW airport in September and again in November. Prior to September, I had no problems with TracFone service at the airport. Beginning in September, I have not been able to get service even though I have tried to use the phone in four different terminals.
After a trip this week, I tried to report the lack of service by calling one of their tech support numbers. The first problem that I encountered was the representative did not seem to know the location of DFW airport. I was then told that the signals get "lost in the air". After considerable discussion of the problem, I indicated that I simply was reporting a situation that I hoped they would try to resolve.
I was somewhat frustrated by the phone call; thus I decided to contact them via their website. Their response to my initial message was that I needed to provide them with the physical address where the problem occurred. This indicated that they had no idea of where the DFW airport was located. After giving them the address of the airport, their response was that they did not guarantee service at all locations. This was followed by the "boiler plate" reasons for the lack of service. Basically, their response was an insult to a user of their service.
I find it a bit strange that Tracfone cannot provide service at a major airport especially when the problem started in the last few months.
The first level of people contacted at Tracfone are really dense. I was on the phone trying to have my old cell number ported into my new cell phone. I was told before this was done there would be no problems and not to worry.
I was placed on hold for what seemed like 90% of the time I was on the phone with them. Two Tracfone Reps actually just placed me on hold for the fun of it. I reported one of them.
Would you believe I was on the phone for a total of 5 hours? 5 hours!
Now, I find out from the last supervisor I spoke with I would have never had my old number ported successfully into my new phone because I needed a new Sim card to go in the new phone.
All of that time wasted.
And some of those Tracfone Reps can be really antagonistic too. It is almost as though you are not speaking with a human, more like a machine when you call them.
And why is it the Reps will not transfer a customer or place customer on hold without having to ask the customer if it is ok for them to do so? Honestly, it becomes sooooo annoying after being placed on hold for 30 times or more, and the customer is still being asked if it is ok to be placed on hold.
I had one Rep who refused to place me on hold, until I told her it was alright for her to do so. Are these people on auto-pilot or something. Can't they think for themselves. I told this person 'no don't place me on hold. Just sit there and listen to me breath.' she finally placed me on hold. But a few minutes later she asked me the same question. And I responded the same way I did before.
I realize Tracfone employees work for a company and have to maintain a certain way to handle calls but gee wiz. It gets tired after 5 hours of trying to get something done and the person on the other end is really not doing anything.
This last experience with Tracfone has really bothered me. I really believe the next time I am in the market for a cell phone I will go with another company.
This is by far the worst company I have ever dealt with. The customer representatives don't know what they are talking about and are very poorly trained. I regret the day I purchased a Tracfone and if I didn't have over 500 minutes I would burn the phone because it is a total waste to own.
I have waited nearly two weeks to have my phone activated and have been on the phone with their representatives for over three hours and they still couldn't help me! I have replaced the SIM card, entered innumerable new codes and the blasted phone still doesn't work.
They need to get their act together or dissolve the company. I can't wait until I don't have to do business with them. I hate them!
My tracfone wont receive calls or texts from my girlfriend its soooo frustrating. Does anyone know how to fix it?
Here is the website for voicemail support for Tracfone.
http://www.tracfone.com/voice_mail_redirect.jsp?task=voice_mail_ins&AID=VMLN
Hope it helps.
This is just a complaints web site. You should gGo to Tracfone's website if you need help from them.
who do i need to call to talk to on land line.
ernest, who are you talking to?
My cell phone serial # [protected]
my voicemail mail box states that my mail box is full and it cannot recieve any messages, so my cell phone will not recieve any calls.I need to find out how to erase the voicemail messages so I can recieve calls thank you.
my voice mailbox says when a call comes in that the mailbox is full and wont answer any calls.
took my money didn't get the phone wont refund money
Took my money didn't get the phone wont refund money even though it showed in their system that fed ex redelivered it back to them assured me about 20 different times i would get a refund never did. Very disgusted i have sick child needed the phone for emergencies got scr**** for a company to do this is sad they only owed me around $36 dollars but that means alot to me and they make enough money they shouldn't have stolen mine customer service was horrible almost cost me a heart attack from all the stress dealing with them and getting no where. It's been a couple years since this happened but it still takes up space in my brain and still upsets me that they continually lied to me.
I wrote earlier about Tracfone deleting 1200+ minutes from my phone; today they returned the time.
Fraud and cheating
My tracfone stopped charging, so I ordered a used one off ebay to get the battery. (I did buy a new one and deactivated the old one). The phone came and I tried to activate it on-line and was unable to. The 800 number said that I needed to purchase airtime to activate the phone, so I did, on-line. I then called customer service to activate the phone and get the 60 mins I purchased on it. The CSR put the 60 mins on it, but it still had an out of state (NY) phone #. When I asked her to give me a local #, she asked for the original # that the phone was registered with. I explained, again, that I bought the phone off ebay and she said she couldn't help me unless I had the info. I asked for a super and FINALLY got someone who said he was a supervisor and he said he couldn't help me with out the info. So I asked for a refund for the mins. I purchased and again he wasn't able to help me. He said that because the mins were on the phone, they couldn't be refunded. So, I then asked if he would transfer the mins. from the long distance phone to our phone and he said he needed the phone # that the tracfone was originally set up with... needless to say I got upset and was hung up on!
The complaint has been investigated and resolved to the customer’s satisfaction.
Can't get service
Two months ago I ordered a TracFone from their web site and after trying four phones, have still not been able to get service in my area. The web site first asked for my zip code, then displayed several phone that would work in my area. The first one I received was an LC3280. I activated the phone but was not able to get service at home, but it worked fine 80 miles from home. I called the company and they said they would send a new one. Again, the new LC3280 was not able to get service in my area, and neither was the 3rd LC3280 they sent. Finally they sent a Motorola phone with a sim card. I tried to activate it online, but was unable to do so. I called the the person I talked to said that phone would not work in my area. I was told a supervisor would call me within 48 hours to help straighten the situation out. It's past 48 hours, but still no call. I think they're hoping I will just give up.
I'm having the same problem with my LG800G. I have to walk 1/2 mile down the road to make a call or text. Works fine away from home. I have called, been put on hold, transferred to multiple people, probably spent 2 hours on the phone at one point, until I realized noone could do anything for me except transfer me to someone else. I have about 500 minutes left, and 98 days, so I am using the phone, but is a big pain in the butt when I can hear the phone ring or I get a text but I can't read the text or answer the call because it goes back out of service. I can be standing in the same place and it will show 4 bars and then nothing in the course of 30 seconds. Very frustrating. I have had the same problem with every no-contract phone I have gotten, I don't want to have to sign on to a 2-year contract at $50 a month just to get a signal in my house. The tracfone plan is great because you can buy minutes that last for a year, and this phone came with triple minutes for life - maybe that's why they don't work. Minutes might as well be free if you can't use them!
Scam and cheating
Two years ago I purchased the LG 225 from the Tracfone site. I was replacing another phone that I had from them, and I liked the DMFL. I had to change the number due to some continued abusive calls I was getting last year, but otherwise I was happy with the service.
On 9/25/08 I purchased a 120 minute card and used the 60 minute bonus code of 53322 on their site. Nothing happened. I figured I probably had to wait a few hours, so I shut the phone off and went to bed.
I get up Saturday morning and guess what - NO MINUTES added! I called Tracfone and talked to someone who really couldn't speak good English. I was told that there was no record of the DMFL plan. I came back and told them I wouldn't have purchased the phone in the first place if there wasn't DMFL and this was the first time I had a problem.
After himming and hawing for about 30 minutes, they said they would give me to technical support. This was AFTER they got the card and bonus minutes into my LG 225, but still didn't have it doubled. Translation - "You're outta luck sucker" and I was disconnected.
I got on their website and created a ticket, explaining everything I had told them on the phone. I got an answer this morning saying that there was a code pending and to go to their website and follow the instructions in the letter. Guess what, no luck. I had to create ANOTHER ticket. I did copy and paste the original letter. I am still waiting for them to answer.
If this does not get resolved to my satisfaction, I will be on the phone to Tracfon's Executive Resolutions Manager at [protected] on Monday morning.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here are the people I called, please print them to help other readers:
F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]
Vice-President's name is Stephan Ritter
Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169
Head of the refund department:
Monica
[protected] ext 3214
or ext 6673
Kyocera-new phone! Better? Right.
I admit that I live in an area that mobile phone has "Selected Areas" of service but my phone quit working and I called "The Desert" to get my limited service working again. After extended wait time, the ASSociate that received my call informed me that my phone would not work any longer for me and I was to return my phone to them to receive my new phone that "would satisfy me very much". They indicated to me that I should be happy that they were there to replace my NO PROBLEMS Noika phone that now is programed so that even in MY SERVICE AREA I am not advantaged my LIFE TIME MINUTE DOUBLER Card purchase when I was Noika that would not be rolled to the replacement TRASH Fone as I am now always "roaming" in a much smaller service area. I buy 400 minute add-ons that I "GET TO USE" in 200 minutes or less because any calls even a 15 second call has a one minute minimum whenever I make a connection to the SERVICE that they allow me. Plus the roaming fee. A 62 second call is costing me four minutes of my now 100 minute card that was a 400 minute card that should have been with my LIFETIME DOUBLER CARD 800 minutes plus...least I forget...the 20 bonus minutes!
Features like the Time of day, the alarm clock, the schedule, and the world clock do not work...because..."Service is required to use this feature"...there to on the "easier to read screen" to remind me that I have a new TRASH fone that "would satisfy me very much"! Two and a half hours of spelling my information and holding for 2 minutes and 30 seconds while they confer with a supervisor or programmer to seek resolution to this matter...did I mention that the new fone did not come with an adapter for the car...
Thank You Tracfone Wireless Service for that you provide to the public that put a roof over your heads and help you with your vacation budgets and lawn care services that left some grass clippings on the drive out front of your 5000 sq.ft. track home in your locked gate community. I take liberty to describe your world and better than me attitude because you take liberty to tell me that I "would be satisfy very much" with my replacement fone.
Seems funny too that an Idaho based fone WORKS in my Service area. Yes it roams all the time but it does work where local fones do not! Funny ### huh. Watch your wallet Mr Consumer.
Bad service
I was a Tracfone user for since 2006.
My battery for my Nokia 2126 died and would not take a charge. i called the
1-800 number and spoke with a customer service person in india. i explained my problem he told me to go to the retailers and i could buy a battery for my phone. i went to 3 retailers in my town of 6ooo people, none of them carried the batteries. so i went to the next town over 30 miles away and looked at 3 more retailers, still no batteries.
i called them back and asked again how to get a new battery they told me to try the website. so i did, no batteries available, only new phones. i called back a 3rd time and by this time i was a little upset, my patience was wearing thin. i again asked them for a battery. well here's the kicker they WON'T sell you a battery if your phone warranty has expired. You CAN purchase a new phone, but not a new battery. So i flew off the handle and asked them why they hadn't told me this at the beginning at least i could have gone and looked elsewhere for a new battery instead of driving all over the country looking for a new battery locally that was not even available at a retail outlet in the first place. anyway i purchased a new battery from an online source and my phone is now functioning again no thanks to the people at Tracfone/Nokia who do not make all accesories(such as Batteries)available to the consumers that buy their products. maybe my experience will save someone else the irritation of trying to get something from Tracfone/Nokia.
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in the middle of nowhere, because of health issues I have, a land line and cel.I get my LL service from a responsible, professional provider.I bought a tracphone and minutes, reassured that (1) I would be covered at my address, (2) that my LL and cel could and would share the same numbers.Lies, but that did'nt matter because the LG phone no longer worked after 4or5 calls, radio shack wouldnt take it back.Bought a new phone, asked that the minutes from old phone be transfered to new phone.No that could not be done either, infuriated that a Major corp., and MONICA (ODD SHE DOES'NT SEEM TO HAVE A LAST NAME)operate, with absolutely, no oversight from the CONSUMER PROTECTOIN AGENCY OR THE FEDERAL COMMUNICATIONS COMMISSION.It made no differance what I suggested, recommended or demanded or threatened, none of the 6 people that I was passed to was helpful.The attitudes of these people was not friendly, courteous or helpful.They were not friendly, they were condescending, not professional, not helpful, they lied and I for one and am a proud American Veteran, and resent the direspect.
I would be more than happy to join any litigation that would either get this company straightened, or put this company out of business.PS YOU ARE RIGHT YOU CANT TRANSFER PICS ON THAT PHONE
Daughter purchased a TracFone camara/phone that was Advertised on the Web for 19.99 and included Free 60 min. card. The phone arrived via UPS and did not include the Free 60 min. card. The camara feature took dark pix and does not have download features. 60 minute free card was a hoax too! After HOURS on phone with Tracfone Representative, Supervisors which included those at the Miami Headquarters Office too; She finally got a double minutes card deal; but camara still does not download. Tracfone could not explain why. The monthly Direct Pay from Bank sometimes gives minutes sometimes doesn't.
My daughter bought me this phone for my birthday, i activated it and it works great. I tried to purchase minutes online and it said my phone wasnt activated and to turn it off and back on and wait 5 minutes, i did that and it still wouldnt work. i emailed them several times and they said the same thing each time, finally i called them, got a ticket # and was told it would be taken care of in 24-48hrs. It was not taken care of so i called them back and was told they found an error with my phone and to give them an additional 24-48 hrs. i waited and still nothing so i thoght i would just buy an airtime card from walmart and maybe it would work, well it didnt! my phone message said to call customer service if i didnt get my minutes. Well this time they had me on the phone for over an hour on hold, then they said they couldn't fix the error and they would notify corporate and they would call me in 24 hrs, well they didnt call me! so i found this email address online corporateoffice AT tracfone.com and emailed them asking for just a replacement with the same model and i got an email receipt sayiny to give them 24 hrs to address my complaint! Well, I dont have a doubt in my mind that they wont call me. I know they wont. Well, they just called me yesterday and asked for another 24 hrs to try to fix the problem and promised to give me some free units for the hassel and said if that didnt work they would send me a new phone out. its been 24 hrs. now and my phone still doesnt reflect any extra minutes so i guess it didnt work. now i wonder how long its going to take to send me a new phone?
TRACFONE complaints, the most current complaint is tracfon selling phones with cameras that you cannt get the pictures off from, this would be like buying a regular camera and after taking dozens of pictures you find that the camera does not have any way to get the film out or to put new film in.
The mounting complaints are now way too high so a class action lawsuit is being formed for tracfon users who bought a camera phone that could not get the pictures off from by any method, such as the phone model LG290C, you cannot transfer them to another phone, or use a bluetooth connection to your compute3r, or use a data cable to connect to your computer, there s actually no way to get the pictures off that model.
If you wish to be included in this class action suit you must have a phone you cannot get the pictures off from, it must be a tracfone, and you must have believed by looking at the p0hones package at the store that you would have been able to retrieve the p0ictures for other use.
This is the very beginning of this lawsuit so do not send your personal information in the email or a telephone or any other identifying information, what you need to include in the email is that you thought the pictures could be uses elsewhere, then you discovered after you bought it it would not allow any form of transfers, and your phones model number only (DO NOT INCLUDE YOUR SERIAL OR ESN NUMBER) DO NOT INCLUDE ANY IDENTIFYING INFORMATION AT THIS TIME.
When the case is ready for court you will receive an email at the address of the email you send us (without any personal information in it) with details on the case, the court where it will be heard and details on how to check on and contact the court clerk, which will take your name and address and send you a form to complete and return. REMEMBER THIS IS A LEGIT CASE, WE NEVER WANT ANY PERSONAL INFORMATION OR WILL THERE EVER BE A CHARGE TO YOU FOR ANYTHING. If you are contacted by anyone saying they are associated with this case asking for any personal information or money for any reason, let us know ASAP and DO NOT GIVE THEM ANY INFORMATION OF MONEY FOR ANY REASON! Even that the court will be sending the form out to you, you should check the courts address, the judges name, and the phone number and for added assurance call the clerk and verify it is from the court that will be seeing the case.
ONE LAST TIME, THIS CASE DOESN'T NEED ANY PERSONAL INFORMATION UNTIL THE CASE CAN BE FOUND ON THE COURTS SCHEDULE AND ONLY WHEN ALL THE INFORMATION ABOUT THIS CASE CAN BE VERIFIED BY THE COURT THAT WILL BE HEARING THE CASE, THIS CASE IS ON A CONSIGNMENT BASIS AND YOU WILL NEVER BE ASKED FOR ANY MONEY FOR ANYTHING, IF YOU ARE CONTACTED BY ANYONE WHO WANTS PERSONAL INFORMATION AND OR MONEY FOR ANY REASON, GO NOT GIVE THEM ANYTHING AND LET US KNOW ASAP THREW THE EMAIL BELOW.
To be included in this class action case you need to send an email that contains only the fact you thought the phone had a way to transfer the pictures to another media then after you bought it you found it would not by any method, and the model number of your phone (ONLY THE MODEL NUMBER, NOT THE SERIAL NUMBER OR ESN NUMBER) do not put your name in the email, do not put your phone number in the email, do not put any other personal information in the email, only the fact it wouldn't transfer picture in any manner and the model number of your phone. If you have any questions on what the email needs to contain use this format...
************* start of email contents ********************
I bought a camera tracfone only to find that there is no way to get the pictures to transfer to any other media in any manner.
The model phone I have is a (your camera phones model number only)
************* end of contents of email *******************
"example: with the first one on this suit, has a model number LG 290C phone" (do not put anything else in this email!) A follow up email will be returned to this emails address with the name, location and phone number of the court that will hear the case, you must then verify the courts name address and pho9ne number then call the clerk to obtain the information you will need to provide to be included in this case.
I am also included in this case so far and I am furnishing room on my websites email system for these emails, my website is TheDellsCritic.com I write opinions of the businesses and services in Wisconsin Dells Wisconsin, however this case will have an information page available shortly at
http://www.TheDellsCritic.com/TracfoneClassAction
This will be the only available web location for this case, if you find it anywhere else it is not the official location and has nothing to do with this case even if they attempt to convince you they do. Send your email to be included in this case to...
TracfoneLawsuit@TheDellsCritic.com
The followup email will be from this address but even if you receive an email with this address asking for information or money do not send any information or money, only give your information to the courts hearing this case, plus, there will never be a cost for your participation, all fees are on consignment only, the attorney only gets paid if you do!
Buy tracfones at walmart, they always take them back if they don't work!
Here are the people I called, please print them to help other readers:
F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]
Vice-President's name is Stephan Ritter
Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169
Head of the refund department:
Monica
[protected] ext 3214
or ext 6673
No service
Half the time that I try to call with my Tracfone I get no service... Come on! I am in the city limits of a 250, 000 population city. I tried their on line solution... NO help. Everything seems to check out ok with my phone.. Then the "fun" starts... The heavily accented technicians that you can not understand... accentuated by lousy headphones... lots of back ground noise, voices that sound surreal... maybe electronically enhanced ? or de-enhanced ? you can not understand them...
Then, after 15 minutes, they keep switching you to another department... if you are patient & wait... then comes the best part! They keep coming back & saying "give me 3 more minutes " I will contact another dept... which NEVER HAPPENS! After 7 times waiting to be connected to THEIR OWN department, I told them that I am done with Tracfone, thanks for their help... goodbye...
SAVE YOUR MONEY... JUNK PHONE, LOUSY CONNECTIONS, probably not enough towers for adequate service...
DON'T GET MAD GET EVEN.
FLOOD THEIR COMPANY WITH LAW SUITS (ITS EASY)
#1 FILING SUIT HAS TO BE PROPERLY DONE
COMPANY NAME TRACFONE WIRELESS INC.
ADDRESS 9700 N.W. 112th AVE.
MIAMI, FLORIDA 33178
1 COPY must GO TO (REGISTERED AGENT)
RICHARD SALZMAN
9700 N.W. 112th ave
MIAMI, FLORIDA 33178
THIS IS THE COMPANY'S LEGAL OFFICER.
FILE YOUR COMPLAINT IN SMALL CLAIMS COURT, YOUR COMPLAINT MUST STATE FACTS ONLY, NOT WHAT YOU THINK HAPPENED. YOU MUST HAVE RECEIPTS FOR YOUR EXPENSES. RECORDS AS TO WHAT HAPPENED AND WHEN, JUDGES ARE VERY EASY ON NOVICES IN COURT IF THEY ACT LIKE ADULTS IN COURT. MOST OF THE TIME FILING THE SUIT WILL GET TRACFONE TO CALL YOU AND RESOLVE YOUR PROBLEM, AND GIVE YOU MINUTES FOR YOUR COST OF FILING. IF THEY DON'T SHOW UP IN COURT, YOU WIN A JUDGEMENT. THEN YOU CAN TURN IT IN TO A COLLECTION AGENCY. THEY DON'T WANT THIS. THEY WILL RESOLVE YOUR PROBLEM
Rip off
I called to reactivate my phone and was told it is no longer usable in my area. They would send me a new phone and what comes in the mail the cheapest model they can send you and it is a reconditioned used model. When I called to complain they told me that my phone I paid 30-40 dollars for is now only worth 14 what a RIP OFF. I was told this is the phone I get and sorry about your luck basically. I will not use them again. I want everyone to know what a rip-off they are find a new company to use.
The complaint has been investigated and resolved to the customer’s satisfaction.
At Tracfone.com, I puchased (3 times) 120 minutes of airtime with an additional 30 free minutes. They billed my credit card 3 x 29.99 . I then did the code entry thing, only to get three invalid codes. I called tech support, got an agent that I could not understand, and was told I would get more airtime. I got no additional airtime. I called the credit dept. at tracfone to get a refund, and I was told that there is no refund because, According to the rep, I was given the airtime, and have since used it up. My call log sure doesn't indicate this, and I got boned $90.00 for 120 minutes of airtime. I didn't even get any of the promos. What a rip off...
I have a family plain with tracfone, 3 phones they automatically add min, each month. my phones all worked fine. one did't automatically get my min. for the month so I call tracfone to have them added . they told me what # to punch into phone . It worked great before they had me put the numbers in my phone. after putting in the numbers my phone would no longer work . It would not even turn on . after they had me try a few things and it would turn on they said I would have to buy a new phone . it worked great before they had me punch in there numbers. it was there numbers that disabled my phone and would not replace it.
I had a problem with an LG200C that the screen went
haywire within three months. This phone had a double minute feature
for life card already installed on it. It was a part of the purchase
price. Tracfone decided to replace it under warranty. They sent me
another LG200C and I sent them the old one back as per their
instructions. My remaining minutes were transferred (after two extra
calls to customer service), but when I went to add a new card, I found
out that they removed the double minute feature. I called again to
inquire as why the feature wasn't transferred, they said I never had
it to begin with. I told them that the original phone did have that
feature as I watched the minutes double several times. It was the only
reason I bought that phone. They continued to tell me that I didn't
know what I was talking about. They could tell by the serial number
that the replacement phone was not a double minute phone, but how
convenient for them that they couldn't tell that about the original
phone by it's serial number. Lying ###. This is a well
established scam by Tracfone. My minutes ran out and I will never buy
another product from this contemptible company nor will I ever
recommend them to anyone
Here are the people I called, please print them to help other readers:
F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]
Vice-President's name is Stephan Ritter
Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169
Head of the refund department:
Monica
[protected] ext 3214
or ext 6673
About TracFone Wireless
Overview of TracFone Wireless complaint handling
-
TracFone Wireless Contacts
-
TracFone Wireless phone numbers+1 (800) 867-7183+1 (800) 867-7183Click up if you have successfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number 0 0 users reported that they have successfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number Click down if you have unsuccessfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number 0 0 users reported that they have UNsuccessfully reached TracFone Wireless by calling +1 (800) 867-7183 phone number+1 (305) 640-2000+1 (305) 640-2000Click up if you have successfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number 0 0 users reported that they have successfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number Click down if you have unsuccessfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number 0 0 users reported that they have UNsuccessfully reached TracFone Wireless by calling +1 (305) 640-2000 phone number
-
TracFone Wireless emailsTF.CorpResolutionTeam@tracfone.com100%Confidence score: 100%Supportbbbcomplaints@tracfone.com100%Confidence score: 100%Support
-
TracFone Wireless address9700 NW 112th Ave., Miami, Florida, 33178, United States
-
TracFone Wireless social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all TracFone Wireless contacts
Most discussed TracFone Wireless complaints
Customer service lies to it's customers.Recent comments about TracFone Wireless company
Customer service lies to it's customers.
Smart Communications
92 reviews
Nextiva
28 reviews
OnTel Products
16 reviews
Howard Air
15 reviews
Rand McNally
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.