Tire Kingdom
reviews and complaints

I purchased 4 new tires from the Waco, TX National Tire and Battery store, under phone number [protected]. We then moved to Florida where ONE of the tires separated and was replaced by the Palm Bay, Fl Tire Kingdom store on HWY 192. We then had TWO more tires begin to separate and took the car into have the tires checked before a long road trip. Mike, the manager of the Palm Bay, Fl Tire Kindgom store on Malabar Rd refused to agree that the tires were separating, even though the vehicle had a significant low-speed wobble and high-speed vibration. His solution was to keep rotating the tires around to different positions until the vibration and wobble would go away, unsuccessfully. We proceeded to drive the vehicle on a 2800 mile road trip, during which, we experienced a constant vibration that worsened throughout the trip. Upon returning to Palm Bay, FL we took the vehicle to the Palm Bay Tire Kingdom store on Hwy 192, where Manager Jose informed us that we had TWO tires separating, but would only one be covered by the pro-rated road hazard warranty because there were nails in the sidewall of both tires (the nails were never shown to me). We paid the pro-rated value for two new tires, as we had not choice, the tires were separating and leaking air, they could not be driven over 40 MPH. We now have ONE tire beginning to separate. The vehicle once again has a low-speed wobble and a high-speed vibration. The Hwy 192 store said the tire is fine, but by this time and with these tires, I KNOW what the beginnings of a tire separation feel like. With this being the FOURTH and last of the original tires purchased at the Waco store, we have now had all FOUR of the nearly-five-year-old-tires fail with 50% of tread left on them. Just to be clear.. we have had to pay to replace these tires that have 50% of tread left on them due to them separating.

ISSUE B: When the tires were purchased and installed at the Waco, TX store, the wrong tire machine was used on the wheel. This improper installation inflicted damage to the chrome plating on the inside of the wheel bead. This lead to chronic air leakage, leaving us no choice but to put air in our tire every 3 days for almost two years now. During one of the latest repairs at the store on Hwy 192 another one of the wheels was damaged, but this time the chrome plating was chipped off so badly that the is now chipped 3-4 inch piece off of the outside of the wheel bead. This tire now needs air daily. Inevitably, the new tire that is installed on this wheel will be damaged as it often is driven with inadequate tire pressure.

Overall, we are significantly disappointed with the initial tire purchase. Unbeknownst to us, we were sold tires that were nearly 5 years old. When this was discovered during the first visit to the HWY 192 store, I called the Manager of the Waco store, David, that sold us the tires. He stated that those tires should have never been put on that car and if he would have known hold old they were, he would not have sold them to us.

When visiting the Malabar Rd store in Palm Bay, FL I was told that we had not rotated the tires properly. But really it is the stores that do not rotate the tires properly. When tires are cross-rotated, as NTB and Tire Kingdom do, this reverses the rotation of the belts inside the tire, causing them to separate, which in turn, causes the customer to buy new tires. I, personally, am the son of a 3rd generation mechanic. I was mounting and balancing white-walls when I was 10 years old and doing alignments when I was 12. I did not appreciate the run-around excuses that I received from NTB when I presented problems that would later be confirmed. It was only after the tires had been physically damaged by nails that NTB/Tire Kingdom would acknowledge that the tires were separating. NTB and Tire Kingdom are sister stores, owned by the same Corporation.

RECEIVE BUSINESS RESPONSE : Our company has attempted to resolve this matter with the customer. Tire Kingdom's Area Directors, Ken Arnold and Jon Ditchman, contacted Mr. Rogers. Mr. Arnold left several voice mails for Mr. Rogers without a response to date. Mr. Rogers' tires have not been rotated in 45, 000 miles and the customer does not have any documentation that shows any history of tire rotation. The tires only last approximately 20, 000 miles and the customer has double the mileage on the tires without any rotation. The lack of rotation and excessive mileage on the tires are causing the current issues with wear and separation. The tires have no mileage warranty and the store offered a proration on his tires which is equivalent to 50% off a set of four tires as customer goodwill. Based on the mileage and the lack of rotation, Mr. Rogers is not eligible for free replacement on his tires. Area Director, Jon Ditchman, also contacted Mr. Rogers and explained that the store installed Mr. Rogers tires back in 2009 and if the wheels were scratched at that time, he would have noticed the scratches immediately after having his tires installed. The wheels are not chrome wheels that are sold by the store and they were already on his vehicle when he brought it into the store. Mr. Ditchman explained that chrome naturally peels over time due to oxidation. It is a common occurrence with chrome wheels. Mr. Ditchman is not extending an offer of restitution to the customer based on the fact that the store is not liable for wheels they did not sell to Mr. Rogers. Tire Kingdom strives for exceptional customer service and takes customer feedback very seriously. If he remains unsatisfied with our attempts to handle the situation, kindly have him contact our Area Director, Ken Arnold, directly @ [protected] or Area Director, Jon Ditchman, directly at [protected] to discuss any remaining concerns. We look forward to helping Mr. Brad Rogers in the future with all of his automotive needs and will do our best to give him the exceptional customer service we focus on everyday. Thank you for your assistance with this case.

I had taken my truck into the Tire Kingdom at 121 NW 40th Street (location #32) in Boca Raton, FL to be serviced for a vibration issue. The front desk personnel and mechanics notified me that the vibration would be resolved after they balance the tires and perform brake repairs to the rear wheel cylinders.

Three Hundred and Fifty dollars later, the diagnosis and services performed by Tire Kingdom did not correct the vibration issue. After which, I brought my vehicle to a privately owned auto service company to correctly identify and repair my truck for the vibration issue. They were able to accurately diagnose and resolve the problem; the vibration was being caused by a missing right/ front caliper bolt and damaged u-joints. As determined by the mechanics, the services that Tire Kingdom performed had nothing to do with the vibration.

I feel that the repairs and service from Tire Kingdom were not only unnecessary, but were performed with the premise of exploiting as much capital as possible out of a loyal customer. This experience has left me in severe discontent and I feel that Tire Kingdom has taken advantage of me.

Furthermore, I contacted Tire Kingdom's corporate headquarters to try and resolve this situation. After a month of attempting to communicate with Tire Kingdom's upper management, it became clear that the entire company has a disregard for customer value. Needless to say, management could not resolve the in-store service issues, nor did the Tire Kingdom offer any type of reimbursement or compensation for their service related downfalls.

A tire kingdom sales rep recently visited my place of business and offered a coupon book for services for $30. It looked like a good deal so I bought one. About a week later I went to the tire kingdom (110) in melbourne, fl. To use one of the oil change coupons. After a few minutes I was approached by the mechanic and was told that they would be unwilling to change my oil since there was some oil on the bottom of my engine. Of course they offered to change out my oil seals for several hundred dollars. I asked them to just change the oil, but they refused. I later contacted their customer service at the home office about this scam. I could not believe the result. Not only did they do nothing about my complaint, but the manager of this store called me and lectured me because I had called their customer service department. It is hard for me to believe that this company is still in business! Do yourself a favor and shop elsewhere for your tires and services.

Back in april of this year I bought 4 tires fron store 132 in royal palm beach 2 hours after being put on my trk I was back my trk was all over the rd they tryed to re blancedid not work after 8 months of not being able to drive over 35 mph due to the shake. And trying to get this worked out they (tire kingdom) has advised me am s. O. L. Dut to time I also found out that the tires sold to me had been sold 2 weeks before and returned by the first buyer for the same reason. And resold with (tire kingdom) knowing that the tirss were bar (out of round) I have placed (tire kingdom) on notice that if at any time there is an accident due to the tires they (tire kingdom) will be held to answe to a court of law as of this date 10/22/2010

I own a 2005 chrysler pacifica, with the touring package option, because of this option the tire sizes are 235x55x19. Hard to find a competitively priced tire. Today during the rush limbaugh radio show tire kingdom advertizes a sale of a new tire (I did not get the name of the tire), any size $79.00 each. So needing 4 tires I call tire kingdom and am told even though the add says any tire size they tell me the sales price is only for specific rim sizes and of course the 19"rims are not the standard rims size. Then they proceed to tell me they can get me 4 tires on sale for $1, 100.00. That's one heck of a sale. Since when does any tire size mean specifc or standard type rims? Any size sale to me means any size thayt means 19" rims. That is false advertising. My next e-mails are to the better business bureaus in both sarasota and manatee county, florida. False, false, false advertising - fantastic bait and switch. This is just wrong.

My car had a power steering fluid and a right axel problem. When I went to the shop to get my car fixed, I asked stanley a. Tomlin to drive the car to detect the problem. He asked the mechanic to put the car on the lift without driving it. He changed two front suspensions and after that, the mechanic told me to go to chrysler to recall the power steering but the problem was the axel. They charged me a lot of money without fixing the problem and the work they did wasn't the work they were supposed to do. Chrysler dealer said that there is no recall on this part and I went to another mechanic and he changed the power steering oil and the axel.

I currently work for tire kingdom. I feel horrible for what I want to tell all of you. I try hard each day to live a life of honesty. I love my family and I try to treat others the way I want to be treated. I work in the shop and previously worked in sales. I have been with the company for over a year now. Sad to say, I have yet to find an honest manager who does not constantly force their employees to perform dishonest work on customers cars. Its not just one car here and there. The dishonesty is daily. Not only one store, but every store I have worked at. Employees are threatened with their jobs. We cant speak to the district manager and its impossible to go up the chain of command to actually get someone to hear you without being in fear of your job because you are the whistle blower. Employees are told to overlook and disregard inspections so that the sales person or manager can make the sale or the numbers. The company spends alot of money for employees to go hear paul grady properly train us. When we get back to the shop, then we are told to forget what paul said and forget the training because now we are in the real world. I hope one day someone will find a way to fight the monster (tire kingdom) and get results. Tire kingdom is stealing from its customers and employees. When will it stop? Please, I beg each of you to stay away from tire kingdom or at least get a second opinion on your vehicle.

My husband and I recently purchased 2 new tires from the Tire Kindom on Woodruff Rd. in Greenville, SC. I started noticing a really loud whining noise coming from the front end of my car. It got so bad that we took it to our mechanic. After being with out a car for over a week, my mechanic said that our front end had to be totally re-done due to them putting the wrong size tires on our car. It is a 2001 Ford Explorer. The damage so far is $950.00. They are admitting to putting on the wrong size tires but taking no responsiblity for the front end. Our Mechanic consulted with another as well as Ford and all three concluded it was due to the wrong size tires (by 3 inches) being put on our car. We will be suing as we were told the rear end will have to be done as well. They suck and are so horrible! BEWARE!

Do not let Tire Kingdom take advantage of you. Do not take their word that you have a problem with your care. They do a fine job with the tires and that should be it. They do not make much profit in the tires the real profit comes in the extra servives they try to offer. I recently took my Explorer in for a tire rotation and oil change. When they were finished i was informed taht my rotors are warped and the brake pads are worn unevenly. I was given an estimate of $720 to replace the rotors and pads. I said that was strange because I have not felt any vibration while braking. I was assured that there was diffently a problem. I told them the price was too high and I could not get the work done, I recieved a phone call 10 minutes later and the price dropped to $610. Still too high. I stopped at an auto parts store and bought the rotors and pads for $170 and did the work myself. I took the rotors and pads to a mechanic, the rotors are fine, there was some difference in thickness between the ibside pad and outside pad. To sum this up Tire Kingdom tries to make money on the extra services, there is 100% mark up in parts. They were trying to charge me $150 per rotor not including labor. They are oppurtunistic company and will try to take advantage of an individual.

Lately, every time I got to Tire Kingdom I am assailed with every kind of unneeded repair a persaon can imagine. I hate to go to Tire Kingdom because I will have to have an ugly confrontation over repairs that I don't need at ridiculous prices. Most recent one was $796.00 for tie rod ends and shock absorbers. Independent mechanic says neither repair needed.

This happens every time I go to Tire Kingdom. I could take in a brand new 2010 car and they would tell me I need tie rod ends and shock absorbers.

A visit to Tire Kingdom is stressful. The worse the economy gets the more repairs my car needs.

These guys are completely dishonest I took my car in for an oil change and rotation and balance (my car was running great no problems at all) Obvioulsy take advantage of women

I had purchased my tires through them so i get the free rotation and balance...Richard the manager told me I needed two new front tires that I had hit something and they were damaged and no warranty would be offered. I took my car to Discount Tire where I was told only tired was defective and there was no way I could have done it...they got me a me a pro rated new tire at a third of what Tire Kingdom wanted from me and balanced and rotated for free and said they would continue to do so for me for all tires lifetime

On top of that they sent me a $3000.00 estimate of misc work they claimed needed to be done, after having several guy friends review it was a complete sham. I had been in there 6 months before for the same service and they called saying I needed a new serpentine belt that mine was about to go and wanted to charge me approx 350 to replace it...again consulted male friends they said it was way too much, I picked up car called other mechanics recommended and they were half to a quarter of what Tire Kingdom wanted and .nce I took it in to a mechanic and thankfully he was honest andttold me my belt was in great shape did not need replaced...and on the estimate they gave me 6 months later they dont mention the faulty belt on the new estimate

When I picked car up they told me it was extremely danagerous to drive on bad tire when I replied I had no money to replace at the time they said well you better get someone to put on spare (noone there offered to do it) Discount Tire said although tire was not in great shape unless I hit pot hole in particular angle it wouldnt have blown

Needless to say I will not be going back there regardless of the free lifetime rotation and balance.

All I can say is I've been a customer of the State Road 7 and New England store for years and I've had it. They can absolutely not multi task at all. If you need more than one thing done you have about a 30 percent chance the remaining items will be done. 90 percent of the time you will have to revisit for either forgotten work or faulty work.

They get your repeat business by selling lifetime rotation and balance or alignment and then sell unneeded repairs and parts on your return visit. There is also a pattern that if you stay with your car they won't try and sell you anything for fear you may inspect. BUT if you drop off you will get a call that something else is needed. They bet you won't come over to inspect and will just approve the repair. It's to the point I think I have replaced/repaired everything on my 60, 000 mile car they are capable of repairing.

I habve had work that was charged for and not performed and if it is performed something is always loose or incorrect.

I am done with Tire Kingdom. I will try AA Roadway which was referred by AAA on their web site.

I needed two new front tires since they were badly balding and one had the inside of the tire coming out. I couldn't afford to buy 2 new tires so I asked my parents to help me out. They live 100 miles away so I couldn't exactly drive that far on bad tires. I initially wanted to go to Goodyear since my back tires are Goodyear and they seemed trustworthy (then again they dealt with my boyfriend). So I asked them to send me a check or put money in my account since I didn't want any car service places knowing my parents were helping me (didn't want to get ripped off). But, my parents refused to do that and instead told me to go to Tire Kingdom since they were having the "New set of tires for half price" deal. It was set up so they could pay for it at the Tire Kingdom near them. I wasn't comfortable with this, but my parents weren't concerned.

Well, I bring my car in and, lo and behold, I get a call telling my battery is dead; they claimed that it wouldn't even jump start. That's so odd since I haven't had a problem with my battery at all. Of course, the first thing out of the managers mouth is, "Do you want to call your parents to tell them what's going on?". And, since my parents didn't want me to go without my car, they paid for a new battery... on top of a new set of tires. I was obviously an easy target... young girl who's daddy, who wasn't there, was paying for everything.

My boyfriend went with me to pick up my car (to make sure everything was actually taken care of) and since I had paid for an oil change, he questioned the manager if I actually got the oil change since he saw the mechanic simply pour the oil. The manager, instead of explaining they were topping it off, got a serious attitude with said boyfriend and asked "Are you serious?". Then attempted to belittle my boyfriend by saying "I take it you dabble in cars?" (my boyfriend used to work as a mechanic and wanted to make sure I wasn't getting more ripped off). I am never bringing my car there again.

Took car in with only 11, 000 miles on 55, 000 mile tires. They were down to the steel. Manager said does not cover alighnment. I went to walmart and bought 4 new tires. Took car to body shop, they took to same tire kingdom and said alighnment was dead on ok. But I filed a complaint and they will not get back to me. My new tires cost 400.00. The price of the tk tires was420.85 I feel I should be reimbursed for the tires, for the 41, 000 miles I didnt get. Why are people like this allowed to rip people off?

Bought a tire from tire kingdom and had it mounted. When they finished with my car they pulled it around by a pop-up tent they had. Wind grabbed tent and bashed it into my car.

Employee comes out with a rag and starts rubbing the damaged areas. I tell him he is making it worse. His reply is that he is using a compound that wipes off. Wrong!

I was told to have someone look at it and they would take care of it in house if it wasn't over $100. I'm no body expert but a bmw m3 w/ a dent is going to cost a bit more then a hundred bucks.

So I come back with estimate of around $750 and was told to get to more. Fair enough. I don't live in the area of this tk but did run around that day and find two more shops. All came in w/ estimates of around $750. All said employee actually made it worse by taking off clear coat of car.

When I returned to tk the manager stated he was going to use the lowest estimate. Again fair enough I think. However, I am not going to use the shop w/ the cheapest estimate. My son had done some damage to the other side of my car. When he has the money for that repair I will get it all done by a place I trust and have my car all one color.

It was then the manager informs me that they will not giving me the money for damaging my car because I might go on a cruise to the bahamas! I reminded him he owed me for damages they created. And it was my choice when I wanted car repaired and with whom. He again stated he would pay the company of his choosing cuz he didn't want me going on vacation.

I have a call into the general manager now.

I brought my car to tire kingdom on several occasions, every time I went there it was another big catastrophe. Fist I needed all new tires, second time my belts were ready to snap, third time my shocks were bad. Let me tell you my tires supposedly were warranted for 40, 000 miles, I purchased them a couple of months ago when I took my car to my own mechanic yesterday he told me my car was shaking because my two front tires were bad. I was at tire kingdom saturday and the only thing they told me is that I needed new shocks. Mind you every time I have been there its only to have my oil changed and this is what happens. So with that I called tire kingdom in naples and adolfo answered, I told him what happened that I just got my tires not long ago and there bad and he had the nerve to tell he would pro rate me for new tires. (I would not buy nor what I have tire kingdom touch my car again). Also when they put my new belts in the car squealed like a pig. I called and they told me to give it a week or two, so I did, however it never went away until I went there on saturday and told them (again) that the belts they put in were not working right so they finally adjusted them. I don't know if it's because I am a woman that they thought they could take advantage of me or because they actually screw everyone that walks through the door.

Ripped off again at tire kingdom! I took my 2001 lexus rx300 to tire kingdom to get the oil & filter changed and an alignment as I purchased a three year alignment policy about 1 year ago. Twice in the past the slack # techs had changed the oil and not the filter. Since the first time the filter was not changed, I always marked the filter before I took the car in for an oil change and it happened again. The manager at the time, dave, was extremely apologetic and comped the service, gave me 2 free oil change coupons and fired the tech while I was there. Now today, there is a new manager, jimmy thomas, and again (3rd time) the filter was not changed. What infuriates me more than anything was the manager's "don't give a #" attitude. Not once did he apologize or show any concern at all. I waited another 43 minutes for another tech to change the filter and was told by another tech that "this crap happens all the time!" as I was walking out the door the manager did say "sorry 'bout that" under his breath. As with most tire kingdoms, this store has a reputation of ripping people off and doing terrible work. Their current customer base has virtually disappeared due to these practices but evidently tire kingdom management just does not care. I will never take another one of my personal cars to tire kingdom again and I will cancel the fleet accounts for my businesses in brevard county, tampa & fort lauderdale also. Beware of the gypsies at tire kingdom!
[protected]@aol.com

I went to tire kingdom to fix the noise coming out of my front wheels, when we went for a test drive they told me that the noise is coming from right wheel, but they started fixing that problem they said the bearing and the bub needs to be completely changed on the left wheel.

I thought that the mechanic knows very well about the cars, I believed him and said ok to fix it ($400). They took 4 hours to fix it and after paying the money when I was driving I didn;t find any difference in the car, I hear the same noise. So I returned back to the office and asked them, now they are telling me to replace the other wheels bearing and the hub.

How cruel they are, they made me to pay $400 without fixing the problem and asking me to fix the other wheel, am I in america?

So guys please don't go to tire kingdom. Please. Dont be a victim like me.

The saga continues
After my wife was sold two new rear tires on a new car with 14, 000 miles, we have now been back a total of six different times between the two stores, the car is now vibrating and none of the tire sensors work. They finally admitted to breaking the sensors but still refuse to admit they do not know how to fix the problem, hence the six trips and it is still not fixed. Will update as the manager comes up with more bs and stalling tactics. Does any one have a contact name for corporate, I need my $500 back and someone to pay ford to fix everything.