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2.4 611 Reviews

Spectrum.com Complaints Summary

216 Resolved
394 Unresolved
Our verdict: Engaging with Spectrum.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Spectrum.com reviews & complaints 611

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8:38 am EDT
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Spectrum.com hidden charges on their &one rate& international plan

Time warner digital phone offers a new "one rate" plan for international calls - $19.99 a month for 1000 minutes - sounds great, right? But for calls to cell phones, the rate is 27 cents a minutes. But here is the real kicker - if you use that phone line to access a calling card to call a cell phone at a decent rate, time warner somehow "taps into" that call, even though you are calling a local number to get access to that calling card system and they charge you for that call at their price! That means you are charged twice - by the calling card company as well at the time warner rate of 27 cents a minute! They justify this by saying "you agreed we were your long distance carrier" and they ignore the fact you called a local access number to get out of their dsystem into another system. Anyone who has been scammed by this practice should contact the national consumer league and info them about your experience. Do not use time warner to access calling cards!

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10:58 am EST
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Spectrum.com fraudulent charges

1) twc took money from our bank account and charged our debit card even though I didn't give them the account information for either and even though they state it is against their policy to retain your payment information; 2) they will lie to you to get a sale; 3) the customer service reps are, in most cases, useless.

I authorized a payment via phone from our visa card. Even though twc represents that it does not retain customer's banking and credit card information, illegal withdrawals were made from our bank account and a debit card. I did not give any of that information to the representative. The only place she could have gotten it was to pull it from twc's records — the ones they say they don't keep on file.

After numerous calls throughout the next couple of weeks to various representatives (I spent a considerable amount of time speaking with a very concerned rep named jennifer who said I could call her back at ext. 4994 – an extension that I subsequently found out does not exist), I finally reached a single person in the tallmadge oh credit services office who authorized the payment of $134.00 to reimburse us for bounced check charges incurred as a result of the illegal withdrawal.

We received that payment as a “reversal" to the bank account but twc never credited my twc account for the money they took. On top of that, twc now states the $134.00 they reimbursed me for the check fees was really a bounced payment on my part and they want me to pay them that back too.

It is totally screwed up and I cannot find anyone at twc that can figure this out. I must add that most of the people are quite rude in their incompetence and/or unwillingness to help.

The second matter has to do with services. I was transferred to twc via its adelphia takeover. I had a package of services that was grandfathered in. The package included all of the cable and premium channels with bundled internet. I have had the package since I began service in 2001 and purposely did not want it changed. One day I called to make a payment and the rep told me I could pay almost $1.00 less per month if I added their new digital phone service to my cable/internet services.

Since that didn't make much sense to me, I asked her several times about it and specifically told her I did not want to change anything that would affect my services and current package. She assured me that nothing would change and that she would even include voice mail at no additional charge. We scheduled an appointment for installation.

I also questioned the installer to make sure nothing was being changed and that the only thing that was changing was the addition of the phone service. I was assured that was the case. The installer left and so did many of my channels. I began the journey of trying to find someone who cared that I could speak with. I was transferred to various people, waited for almost an hour in most cases (I am not exaggerating) and was often put on hold with the person never returning. I was repeatedly told by customer service to talk with tech support (tech support never, ever answered though I was transferred to them consistently in spite of telling the representatives that nobody answered). This occurred with staff people as well as supervisors. To add insult to injury, when I call twc and plug in my phone number, the system message says it doesn't recognize my phone number even though it is a twc phone line!

At any rate, after holding 42 minutes for yet another representative (I keep records of this junk), I finally found one who attempted to resolve the problem. I was told that I changed my package (no, I did not) and that I could only have my services restored if I paid another $15 per month.

What a rip off!

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Harsh Realities
A Beach City, US
Jul 19, 2009 12:53 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing.
You MUST deal with TimeWarner in WRITING.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

I recovered most of my money from TWC and you can too. I have since upgraded to FIOS. I hope it is available in your area. :)

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10:49 pm EST
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Spectrum.com lousy service, even lousier customer service

Time warner's road runner high speed cable internet servicce is awful.

I have had the service since september, 2008. Since, not a month has gone by without problems.

Today (2/26/09) marks the fourth day in a row that my service has been out or faulty.

Fed up, last night I phoned customer service. I was placed on hold for 50 minutes and 59 seconds and still had not had my issues resolved when I hung up.

Now, I have a wrestling match to look forward to when I finally reach them and demand that payment for these four days (and probably counting) be deducted from my monthly statement.

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TWC costumer
Astoria, US
Jan 10, 2010 11:44 pm EST

AGREE! They suck. Coming to my place, telling me some bull, and the problem is still the same. Speed is so bad (no more than 220KB/sec), sometimes my digital channels are off. Can't watch TV, can't download nothing (files are corrupted). How come that they own some areas that you can not switch to someone else? This is not fair, this is not democracy! We all paying for something we're not getting. AVOID TIME WARNER CABLE if you can.

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Internet Starved
shelby, US
Dec 18, 2009 12:12 pm EST

I had service from them several years ago. It was suppose to be forty dollars a month soon a bill came for four months service so i had it disconnected. I should not have bothered with them since when they introduced road runner to my area eight years ago i got a virus that destroyed a very expensive computer. A few years ago i decided i needed highspeed internet. I called the company and a very nice spoken superviser came on the phone and apoligized for the overcharges in the past. He said that if i would come back he would give me two months free if i would try digital cable tv with road runner.
I agreed and paid the first month, 73 dollars. For the next two months i got a bill that said do not pay, i called and verified and they said yes it was true. When january came i got a bill for three months service. I tried and tried but they would not correct it so i had it disconnected. They now claim i owe them four months bills. It has been over three years and i had problems with my dsl so i tried to get roadrunner again they say they will only put it in if i pay them 291 dollars i do not owe them.
I have called everyone in the company and a few of them tried to claim i owed them for service at an old address from over ten years ago. At the time i had a ten foot satellite dish. Another household memeber tried to get service and they claim that this address is not eligible for service even though we are just off of a main road that goes right by their office. If we had some other source or alturnative they could not be so arrogant with their billing. All they want is your name and social security number so they can bill you. They do not care a thing about service.

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JEK
, US
Dec 01, 2009 11:41 pm EST

Time Warner Roadrunner service would be better titled Time Warner Road Kill. Evening performance is horrible. It is so bad it reminds me of the days of dial up modems. I sit. I wait. I get pissed. Look for another option.

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Charles
Lakeland, US
Mar 16, 2009 2:53 pm EDT

I had roadrunner cable installed and the installler did not have booties to put on over his shoes. It started to rain and I asked him to wipe his shoes off and he did one time. The next time he came in he appartenly did not as he left two dirty marks on the beige carpet where he was working.
I do not walk in the house with my shoes on and this serviceman had no concern for the customers property.
He also busted the steps on the swingdown steps to the attic.
This is the second time this has happened. he first time I paid to have it repaired.
It is time that brighthouse hired service personnel that cared for the customers property.
I was also told that he would explain the charges before instattation. No explanation. He handed me a folder when he left and departed.
Some SERVICE!

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5:06 pm EST
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Spectrum.com signal breaking up

cable signal breaks up & sound drops during the oscars 2 22 09 this is not only time ! every night ! called time warner they know nothing about it ! service came out 2 2 09 & checked, everything ok . said the problem at company level. called today again & they still know nothing about it ! they want to send service out again 2 30 09 ! this has been going on for 3 months in my case ! time warner wants to give me a $20 credit i have paid $100'S for this bad signal ! theirs been a news paper ad about other people having this breakup problem in the ventura star ! and time warner still knows nothing about the problem ! WHO"S LYING !

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ProNet
San Diego, US
Mar 26, 2009 11:40 pm EDT

In San Diego, we here also are having horrible problems with Time Warner cable loss of signal, pixelation/tiling, loss of sound, and picture freezing.
We are paying for every channel, HDTV, 2 HD-DVR boxes & 2 DVR boxes (lots of $$ monthly).
In the past year, we've replaced HD-DVR boxes FIVE, yes, 5 times! Finally, we got a technician to come look at the signal.
The first technician simply re-set/re-initialized each box.
The second technician checked the signal, said it was weak, and left saying he'd send another technician (that never happened).
The third technician came and checked the signal and the wiring and put in a signal amplifier.
WE ARE STILL HAVING PROBLEMS to the point where many channels are simply un-watchable, especially during primetime.
We used to think it only affected the HD channels, but now the problem has "spread" to the other non-HD channels as well.
The worst problems *seem* to be with very popular shows, for example, "Survivor" - we haven't been able to watch this program on an HD or non-HD channel on any box in the house for over 3 weeks now. My brother and father are going nuts because the problems occur during the NCAA games!
We are ready to switch to AT&T's U-verse service, even though I hate the thought of being an AT&T customer.

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10:55 pm EST
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Spectrum.com service outages

My family has had charter communications as an internet service provider for over 4 1/2 years now. Ever since spring of 2008, we have had daily service outages.

We pay $60.00 a month for service we do not receive.

Tech support is a total nightmare! Charter outsources their technical support to a foreign country where none of the "technicians" speak nor understand the english language.

Tech support refuses to tell you when you call that the outage is charter's problem. They tried to make me uninstall hardware from my computer. When I continually refused, they finally told me that charter had the outage and that my computer was not the problem. These clowns were trying to get me to uninstall hardware and reinstall it for absolutely no reason at all! The outage was in their lousy system!

They also can never find my account when I call because I had a phone number change and charter billing is unable to keep accurate, up-to-date records. I have been told repeatedly that I have no account. Yet they manage to get the damn bill to me each month! Whenever I ask to speak to a supervisor, they refuse. They tell me they cannot transfer me to a supervisor unless they can look up my account. Last night, they asked me for my social security number. What sane person is going to give some foreigner their social security number?! I refused this as well.

We are now changing to another internet service provider. Charter is the worst company I have had to deal with in recent years, and charter will never get my business ever again!

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wallyomusic
, US
Aug 28, 2016 9:09 am EDT

no contract fees bull its promotion as they call it ive been with charter for over 12 yeas now or was I had internet and basic tv 99.00 I was charged each month than the promotion ended and my bill went to 149.00 a month they would not give me a new promotion so I cancel now try to make a payment on line to pay off bill imposable and they want to charge you 5.00 to make a phone call payment whats this charge 5.00 to pay off your bill, what use to be a good company is not so anymore ive since went to wifi tv and internet I pay 13.78 a month now for internet tv is free yes that's right free I have airfiber for internet just as fastas charter and the free tv I get I have over 300 channels to watch there is how ever pay for view channels showtime hbo max encore ex but at only 6.99 a month look what charter charges, is company has turned into a ripoff lying about no contract flees I guess its all in the words not truth so if your tire off getting ripoff look for other ways to get service its much cheaper and just as good or better

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buddrick fizzlemeister
Springfield, US
Sep 10, 2009 9:17 pm EDT

Get Dish or Directv...

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sls_medford
Medford, US
Sep 10, 2009 9:16 pm EDT

Had service outtages here and there last two weeks. Call and request to cancel! They will send someone out within 2-3 days- at same time ask them to reduce your monthly bill! I got the cost down $10 a month same as their current promotion for new customers.

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orsty3001
Spartanburg, US
Jun 24, 2009 5:50 pm EDT

I have the same problem but the only issue is I can't go to another ISP. DSL is unavailable in my area and Satellite doesn't work for what I do online.

I'm frustrated beyond belief. It's costing me so much when I can't look up prices for customers online. It goes out almost everyday for at least 10 hours.

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12:00 pm EST
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Spectrum.com bad infor lead to $250 service call

without warning, could not access internet. Have Time Warner cable, digital phone and Roadrunner. Called and spent three hours with local techs on a thursday eve at the end of which the rep said I have to call Dell because it is a problem with their software. Called Dell on Friday eve, they tried things for an hour then said since I don't have software service agreement I had to buy that to fix the problem - they said they could defnitely fix it. Cost was approx. $150 for 24 hours service, $250 for 12 months. Dell said if it went down again it would cost another $250.
On saturday spent hours with Dell who finally said it was Roadrunner problem. Talked with various 3rd level support, also modem support in Cincinnati who said my modem was good, call the local office. Finally on Sunday I got through to someone who said "duh - they shut you down because your email was sending out spam!" Time Warner local office said if I downloaded their CA anti virus software they would reinstate my service. Would have been nice to have been told that three days and $250 earlier.
Filled out numerous customer "support" surveys after this but heard back from NO ONE at Roadrunner or Time Warner. This really sucks.
Anybody know if there is anyone at Time Warner or Roadrunner who would listen and resolve a customer's issues?

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10:18 pm EST
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Spectrum.com deceptive billing practices

I contacted Charter Communications about their best "Charter Bundle" available and was informed that for high speed internet, digital cable tv, and unlimited telephone that $ 107.97 was the best deal available anywhere. Two weeks later I found on the internet that I could have received the same package for $ 69.97 per month for 12 months. Only to new Charter customers within a 30 day period. In other words, I am being penalized for being a faithful Charter customer for more than 18 years, never once late on a bill. If I would have ended my service 30 days ago, I would be eligible for this promotion. I find this completely deceptive and un-ethical. Never again will I count on Charter to be my cable, internet, and phone provider.

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Snakeye
, US
Nov 04, 2019 9:20 pm EST

Beware of Spectrum’s deceptive billing practices, especially if you are on “Auto Pay.” Their computers are apparently programmed to automatically increase their charges about every six months without informing the customer. On the current statement, Spectrum TV charge increased 10.8%, “Other Charges” increased 12.6%, and “Taxes, Fees and Charges” increased 8.3%. So as usual, I will need to go to their local office and complain about their deceptive billing practices and their service rep will give me a special “Promotional Discount” that can only be gotten there - “this promotion is not available to telephone callers.” Then six months later they will hit us with another unannounced outrageous price increase and when I complain, I will be told that the previous promotion expired, but they can offer a new promotional price. So their unannounced price increase billing game will continue. Beware! This is a truly sleezy company, so check your billing statements regularly.

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cotedazure
Estero, US
Apr 01, 2013 11:01 am EDT
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CHARTER IS A BAD COMPANY- DON'T DO BUSINESS WITH THEM!
My husband and I have a winter home in FL. Each fall when we leave Michigan we call Charter Communications and put our services on “seasonal” until we return. We have been their clients since they started doing business in MI- 14 years or so. There are frequent technical issues with them.
Because my husband is dying, I put Charter on autopay, using a credit card. I have been preoccupied with his care and didn’t check the amount Charter was billing each month. MY BAD. They had been billing us for the full amount. On March 6 I called them and asked for a refund. They said I never called this year and that they have a “totally automated” phone system which is NEVER wrong, and they wouldn’t refund our money. They said (and this is close to a quote), “we would be giving up almost a thousand dollars of profit for our company! It’s not gonna happen”. SERIOUSLY- this is what they told me! I asked them to check their fail-safe system to see if there had been any usage of the services in the past 4 months- they said it didn’t matter.
THIS FROM A COMPANY WHO WENT BANKRUPT AND HAD 40% OF THEIR DEBT FORGIVEN!
Fast forward to this morning when a Sales Rep for the co. called and tried to sell us services. HA! I asked the sales rep to look in the file and see if there was any record of our conversation in March. He said there was; the person who took the call in March said, in the file, “I could sense her frustration but in good faith (GOOD FAITH? REALLY?) couldn’t refund the charges.

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6:52 pm EST
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Spectrum.com illegally disabling firewire ports

Charter Communications has recently disabled the IEEE-1394 (FireWire) ports on both of my HD cable boxes. One is a Scientific Atlanta Explorer 3250HD and the other an Explorer 4250HDC. These ports are used to send non-decoded video streams to devices such as some HDTVs and DVHS recorders. Numerous contacts with different members of the support staff including higher level ones has yielded nothing but as many different excuses for the problem and no answer.

Active IEEE-1394 ports are required to be provided upon request according to 76.640 Section 4 Subsections i and ii of Title 47 of the Federal Code of Regulations. Besides this legal requirement, Charter even documents the ports on their website. Regardless of this fact, none of the support personnel seem to even know what the ports are. Because of this, it has been impossible to get Charter to re-enable the ports as is legally required.

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1:23 am EST
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Spectrum.com horrible service

Within the past 3 years, in my area of orange county, southern california, time warner cable started bundling their services so you get phone, internet and cable for package pricing. When they started this practice they also pushed hard for new customers. From that time their service has declined dramatically, and I assume their customer base has increased. When you call for customer service you have a minimum of a 10-15 minute wait for help, today one time, I was on the phone 1hr and 15 minutes.

Today was the last straw, cable in a monopoly! My dvr box and cable channels have not been working, channels have not been coming in for a week now, and before that the dvr wasn't working for other reasons. I have called and called, been on hold for an hour+ and finally today had an appointment set up for a technician to come out between 1-3 pm. I called yesterday to confirm my appt., I called this morning to re-confirm the time as I had taken off work to be available. I was assured they would be here between 1-3 although they couldn't tell me the exact time the first time I called. When no one was here by 3:00pm I called back. I was placed on hold while they contacted the tech to see my place on his schedule and my time, I was assured the tech would be here no later than 3:30. When it got to 4:00 pm still no one was here and I called back again. This time I was told he was backed up and would "definitely" be to my home no later than 5:00 pm. I was given a $20 credit for my trouble. At 5:15 I called back again and was told I had never been on the schedule and it was all a big mistake. I told them they needed to get someone out tonight, that I had taken the afternoon off work, cancelled my evening plans and couldn't take more time off work again. Tomorrow is the presidential inauguration and that will not happen again, I will be at work and I have been paying their high prices so I can record historical events like this. At this point I can get 1 channel! They said they usually had emergency techs for this type of problem but they were all busy, I was out of luck. My current choices appear to be, I could take more time off work or wait until the following saturday to get my cable fixed (today is monday), or I get satellite tv but that will take time.

What can we do switch cable companies, I would if that were possible but we all know it's not? I really do not want satellite, but what choice do I have? I told them not to set up another appt. I was looking for service somewhere else but I do not know where to go. Where can I go to get help? This happens with time warner every time I call for help. Frequently my phone doesn't work for a full day if not more. Are there answers to these questions or anyone people like me can turn to for satisfaction?

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Kevin Rodriguez
Plano, US
Jan 31, 2010 12:41 am EST

The technicians are great! but customer service is horrible. They don't know what they are talking about, one says one thing and another says something different. The billing department can't make up their mind if they bill ahead or for the past month. I was charged twice for the month of November and no one knows how that came to be, so they are telling me that I owe 2 payments. After 2 years of service I decided to end it. I switch to Verizon and it is so much better. I recommend Verizon for Internet Service. By the way that is not the first time they done that to me.

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ronp227
Reseda, US
Jun 09, 2010 1:00 pm EDT

Time Warner Cable has HORRIBLE SERVICE and they don't give a hoot about their customers! I had At&T (which I LOVED) but moved to another city and was forced to get Time Warner Cable. Well, I waited ALL DAY for a tech to show up, and when he finally did at the end of the day, he told me that he would have to get his supervisor over for another day to look at my set up because of some sort of weird wiring they had going on. I waited (and took off another day of work) to wait for the supervisor. HE didn't show up till the end of the day, then he told me that I would have to wait another WEEK for service because they needed to run a new line. I waited another week. After a week, they said that I would have to wait another week because they were too "busy" to service the line! WHAT? I was so upset! I called DirecTV and got service within two days. I will NEVER EVER EVER go with Time Warner. EVER.

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:06 pm EDT

Before I upgraded to FIOS from RoadRunner, getting 50% more bandwith and 100% less problems all for about 45% less money, I canceled the phone portion of my account.

I recommend you shop around for a VoIP (voice over IP) phone provider that has the features- and price you want.

Some top rated providers, some of which I have personally tested include:

viatalk.com
voicepulse.com
future-nine.com
callcentric.com
voip.ms
voipo.com

TWC is offering the same phone "feature" set as available from the Bells in the late 1970s. That's yet another way they gouge you.

If you are a little adventurous research the feasibility of setting up an asterisk server in your home to save serious cash on your phone costs. A user friendlier option is PBX in a flash. Once you swallow the cost of a server, as little as $300, you can get flat rate incoming calls for as little as $3 per month and outgoing calls billed as little as $0.0105/min.

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 12:13 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

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5:20 pm EST
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Spectrum.com bad service and questionable billing practices

Charter cable customer service is absolutely terrible. Over the last 4-5 years that we had Charter we have experienced several nightmares. First a tree fell across the street and brought down the power and cable lines. Charter connected the service by laying a cable in my front yard in the grass and it took me about 14 calls and several personal visits to their office over nearly a year to get them out to hang the cable.

Second our internet service never worked properly. A tech came out and ran a new cable from the house to the pole and it worked better for a while. After a year, the cable is still laying in our yard.

Third, about 8 months ago they called to ask if I wanted to upgrade to a digital package with a six month "trial rate" lower rate than we already had, so I accepted. They told me the tech would be out a few days later and we arranged a time. He never showed at the stated time and they never called to confirm or check it out. Since I was getting a better rate, I blew it off for six months until the "trial rate" was over.

Forth, and the best. At the same time our internet was still not getting good reception so I called on 11-03-08 to cancel both the digital package that I never received mentioned above and our internet service. I was told that I could not cancel my internet because I had an "outstanding balance" ($171.21) and that they "would cancel my internet once it had been paid". I immediately paid it and the 171.21 payment cleared my bank 4 days later. Guess what, my December statement STILL HAD BOTH SERVICES, NEITHER HAD BEEN CANCELED. When I called to question this and get it resolved the customer service person "Anthony" advised that when my outstanding balance was paid "I was supposed to have called them back to tell them back to remind them that I still wanted my internet service canceled". When I told him that no one had told me I had to "call back after my payment had cleared" and asked why I had to call them back he said that they couldnt cancel my service "without my authorization". I said "WHAT"?! I just told them 4 days before the payment cleared that I wanted it canceled did they have record of that? He said yes, but I was still supposed to call and tell them that "that was the way their system was set up". I told him its not my problem the way their system is set up. I lived up to my end of the agreement. I went through TWO supervisors, "Diana" and "Charline" and they all sounded like robots telling me the same thing and even adding that they would not cancel it now, nearly 2 months later because I had another "outstanding balance" ($105.65) which included the 2 services that I asked them to cancel nearly two months ago! In other words, they are now charging me money for 2 services that I have already asked them to cancel nearly two months ago and no longer use (I have had ATT internet since October) and one I never had, and STILL will not cancel because they want payment for those 2 services which I told them that I did not want nearly 2 months ago! It was absolutely incredible display of customer diservice and I feel may have even breached a few laws. I Am looking into it. I felt like I was talking to people from another planet. I have never heard of someone not being able to cancel their service anytime they wanted without a contract.

Charter Communications has had a multitude of consumer complaints filed with the BBB and is rumored to be filing chapter 11 bankrupsy (who would have thought with their questionable business practices). Look it up and see for yourself.

Bottm line...DO NOT DO BUSINESS WITH CHARTER COMMUNICATIONS, YOU WILL REGRET IT!

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dissapointed consumer
, US
Oct 11, 2010 7:35 pm EDT

do not get charter cable. they will [censor] you in the end. I had about seventy channels on charter and some of those were regular tv channels, but what charter [censor]ing did amazed me. they removed comedy central, espn, espn 2, fox sports, fx channel, amc, msnbc, fox news, Nickelodeon, cartoon network, tnt, and many more channels. now all i have is [censor]ing animal planet, the history channel, tru tv, c-span, qvc, hsn, wgn, tbs, life time which is very snowy and no volume completely inaudible white noise, a&e, ktla channel 5, fox in horrible quality, ion, and a couple other local non cable channels, it's [censor]ing ridiculous and disgusting, all without my permission or even a warning. I'm paying 150 a month by the way with a 2 year contract and broadband and phone. I think thats actually a brief of contract since when I signed up I had all those channels, and right in the middle of the contract term they removed so many channels without my consent. I should take the evil [censor] to court. You will sign up for a certain package with a certain amount of channels and they will end up removing all the good channels in the middle of your contract term. It's like signing a contract for phone service with free unlimited texting, and waking up one day finding out that they took that away and you still have to pay full price because you have a contract with them, and in order to get the service back you have to pay another 25.00 a month for something you were getting for much less.

Now I can't even watch lakers games, and the was the only reason I had purchased their cable service in the first place and now i'm stuck with their service and if i try to cancel they will charge me a tremendous fee.

I will add keywords, some of them are names of famous people and popular shows so I can reach out to more people, really everybody should be informed about the scam that charter is. I suggest more people with complaints to do the same.

keywords: (for the search engines), charter communications, scam, don't get charter, charter removed a lot of channels, charter cable, charter deleted many channels, charter sucks, [censor] charter communications, charter, communication, scam, criminals, charter, I can't believe what charter did, charter is dishonest, customer is always right, breach of contract, how is charter cable?, is charter good?, how much does charter cable cost?, is charter communications a scam?, has anyone tried charter cable?, does anyone have charter?, contract, is charter a scam?, breach of contract, amc, fox, fox news, breaking bad, dancing with the stars, msnbc, comedy central, bet, nickolodean, cartoon network, history channel, animal planet, fox sports, fox sports 2, espn, espn 2, tbs, tnt, lakers, miley cyrus, oj simpson, discovery channel, quality cable service for cheap, scam, allstate insurance.

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gwrr
, US
Jul 17, 2010 3:22 pm EDT

I too have Charter cable and Internet service. No only does my bill keep increasing, but Friday they removed a number of channels from my TV cable service. When I called them they said it was because I was getting I had the basic service for $35.50. When I told them I had the same service for 12 years and the same channels. Charter then said an audit was performed and I should only be getting 32 channels with the basic service and also blamed the government for changing from analog to digital TV reception. I was also told that I could get the channels that were removed from my service for another $24.99. I told them I was not interested in paying Charter any more money, and they had no right to remove the channels from my service, then expect me to pay them more money to put the channels back on. I am going to not only get another TV service, but also another internet service. This is bull. Who gave Charter the right to remove channels I have had for 12 years, then ask me to pay more money to put the channels back on?

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Spectrum.com internet outages

I depend on my internet service for a small home based business. As we are all aware, every dollar adds up these days! The service has been off and on for the last 4 days. Sometimes for half an hour, sometimes for much longer. My customers are upset (not with me particularly), but with the situation. I get an email for an order and try to reply only to find the service down - again. My family depends on this extra source of income and I hate to possibly lose good customers.

I am thinking of going to Verizon Fios, however the thought of changing emails for the bank and many other places seem daunting. TW did give me a credit for 8 days, however FIOS is cheaper anyway. The customer service is usually horrendous - many times asking me to contact Apple as I have an iMac. The vast majority of problems are the fault of TW, not Apple. I'm thoroughly disgusted and WILL switch if necessary. My husband will just have to get used to a new channel lineup for the TV, lol.

I'm in Southern California - today TW blamed the *server* problems on the California fires which were quite awhile ago. Obviously just an excuse. Argh!

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deana rickard
Murrieta, US
Jul 02, 2010 1:35 pm EDT
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having problems with satellite through ALL OF THE CHANNELS, Today, yesterday, the cost is outrageous for the product and crappy customer service! good thing I have Verizon for internet and phone or I would be SCREWED!

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TWsux
Culver Cityq, US
Sep 28, 2009 10:49 am EDT

I can't stand Time Warner. I have several outages every month. Sometimes there are several intermittent outages that only last for 5-10minutes, sometimes the internet is down for a couple days. Whenever I call Time Warner to solver the problem, their tech support team wastes my time with a bunch of routine robot-like troubleshooting that would make the average computer dummy feel like their equipment at fault. They usually will step you through the routine "power cycle" which wastes more time and allows them to stall you long enough to allow the service to be restored temporarily, only to have another outage in a few days. I have been told my cable modem needed to be replaced(so i replaced it), I've been told many times that I'll need to have a service tech come to test my equipment(which also wastes more of my time) and doesnt solve the outages. I even had a technician admit that the TX rate is really high which is why my internet connection is so slow. The most recent outage started by a few days of 5-20 minute period outages several times a day over the course of 3 days, then an outage that lasted 2 days. I had called tech support after the first hour and they told me again that they'll need a service tech to come check everything and my modem probably needs to be replaced. I left the modem unplugged for 2 days while i went out of town and when i came back and plugged the modem back in, the internet was magically working again.
So i called to cancel my service call and to inquire about what the solution for these outages would be, and i had the worst robotic rep tell me everything other reps say, along with wasting more time by trying to paraphrase like a robot. When I argued that none of those solutions solves the problem permanently, and I mentioned how my cable modem connects to their DNS server, gives me an IP address, and i can even ping the Dns server's ip address and get a reply, but the internet connection wont work, he proceeded to blame the problem on the fact the time warner is always doing upgrades to make the service better and sometimes that might be creating the outages.
If Time Warner is going to provide intermittent internet service, they should not be charging full price for their service.
They are inefficient, and when their inefficiency makes my internet connection down, it affects my clients who i assist with computer problems remotely over the internet, and in turn creates an inefficiency in my small business, which also affects the efficiency of my clients.
I canceled TW cable tv a long time ago because I disagree with cable tv programming, commercials, and redundant programming on every network, so all i use them for is internet.
i'm trying to look into other ISP options at this time. I have had Time Warner cable in other homes i've lived in and their service has always sucks over the past 8 years that i've ended up having to use them

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Spectrum.com bad business practices

Last month (November), I relocated my place of residence. I called Charter Communications to cancel my service. The only equipment I had belonging to Charter was a cable modem used for internet service. I informed the rep. of this, only to be told that all billing will stop when I go to the nearest office and turn in the modem. I was also told that this is the only way that I could stop my services, and that the nearest office was 45 minutes away. Needless to say, I did not make it to the office to disconnect my service.

After my move, I called and spoke to another rep. who informed me that the service tech. would have PICKED UP the modem from my home on the scheduled day of disconnection. She then told me what day the services would stop, and gave me information regarding the credit which Charter owed me...which was 9.52 .

Several days passed, and I called back and spoke to ANOTHER representative. This time the guy told me that I could purchase the modem, which could be used with other providers, over the phone with no hassle. I obtained the necessary information from him to mail the modem back if I chose to do so.

Several days later, I received a notice in the mail from Charter threatening me with legal action if I did not turn in the modem. I then called in and spoke to another rep. who told that me I COULD NOT purchase the modem over the phone, and that I would have to wait for the bill to come through the mail. So I waited...nothing came except ANOTHER threatening letter.

I called back and spoke to yet another rep., who refused to do ANYTHING with my account. He said that I had set up a "pin" number, and that I had to recite this before continuing. I told him that I had NEVER been asked for a pin, nor did I ever set up one. I gave him a few choice words, and hung up. This was inappropriate, but I had reached my limit.

I calmed down, and called back. I pretended that I had not talked to anyone about my payment options, and told him that I wanted to pay for the modem. There was no problem. I told him that I had a Visa check card, and I proceeded to give him the number. Then he asked for my routing number. Routing Number? I was using a CHECK CARD. I was starting to get hot again, but kept my cool. He had no idea what I was talking about, so I just told him it was a credit card. Then he was able to process it, and (without too much confusion) processed my payment.

I don't know what the problem is...maybe a language barrier, or cultural differences...but it is ALL EXTREMELY FRUSTRATING.

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Spectrum.com awful service

Charter communications is a franchise. They pay the areas they are in to do business there with your money, you are taxed on your bill. It is called a franchise fee. If people are so upset take action... Petition, get signatures, protest at city hall, do what you must, to get them removed and make room for a better and more reliable company.

This company is very deceitful. They put you in campaigns/promotions, and say we will e-mail you or send you a reminder when your 'special pricing' expires. I for one have never received any reminders, and when you do call, they say the pricing isn't available, or that in order to get a low price we need to bundle your services... What? I don't want any other crappy service. I already have internet service that goes out daily.

My advice to charter: keep your prices steady and your customer service reps in check, and maybe then you would have a good reputation. Oh, and your supervisors are ruder than the reps. And maybe get a service that is reliable, because I am sick of hearing... Oh there's an outage in your area.

I also have to laugh, ask for an e-mail confirming your new price and how long it will last... They will never ever e-mail this to anyone! Apparently when I asked a rep why, he said legalities. Lmao legalities cause they lie & add things to your acct. Ask to hear a previous recorded conversation, they don't exist for customers to hear. Yet they say you will be recorded. Oh the deceit grows.

I would suggest to charter communications: replace your leadership teams and trainers, because they are not doing a very good job at retaining your revenue or teaching your representatives how to be honest with a customer, not lie, because they just want their commissions. What are you 20 billion in debt? Someone needs to open their eyes there, and make some serious changes. And start regaining the clients trust.

I went to dish today, so you will not be receiving my $175.00 a month now, sorry about that.

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Getdown
, US
Sep 02, 2009 6:19 pm EDT

Charter Cable company of Georgia(Henry county) is attempting to service a nonserviable neighbor. This neighbor is not part of my subdivision but lives in a traylor on a 2 acre lot. He lied and told charter we gave him permission to run a cable from his property through the woodline between our house to our cablebox near our mailbox. TUCKER COMM. tried to sneak and bury it with trencher. Its been lying around for 2 years this august and we have called them to remove it since June. They won't come remove*-. About to switch to AT&T.

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joseph allison
Asheville, US
Dec 29, 2008 4:45 am EST

While trying to correct a problem in NC I spoke with Charter Operators in Argentina, Philippines, Canada, Mexico and the US. If North Carolina is allow Charter to do business in NC why not employ people from NC

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Spectrum.com unsatisfied

I ordered time Warner Cable about a year ago they advertised all this great stuff on the tv about free on demand free hdtv and free movies on demand so I figured what a great deal for my family to get a bundle with all this great stuff well for the past year no on demand no free hdtv and no free movies cause it never works and i have called several times they have even came to the house but it trouble at the companies side they always say that they are upgrading even the tech that came to the house said that they really don't offer it they just say that to have you to contract with them! That is a complete rip off! They aren't honoring what they say that they will when you purchase the cable, but they are quick to send you a bill with all the free stuff on there i mean i know it is free but my whole reason to get it was because it said all this stuff came with the package. I am very unsatisfied with the company! they always have excuses and don't honor what they say! Can they get away with this?

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Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:02 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing.
You MUST deal with TimeWarner in WRITING.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

I recovered most of my money from TWC and you can too. I have since upgraded to FIOS. I hope it is available in your area. :)

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9:13 pm EST

Spectrum.com hostage - robbery

Where to start - they say they are "competitively priced" however when they give kickbacks to an aparment complex (that they deny) they do not have to be competitive! A customer has no choice in cable service and they do this: you can have our service at a discount if you sign a 15 month contract (when they know leases are 12 months!) hey and if you choose to cancel your service after 12 months - guess what? You are charged a big termination fee and have to pay for the concessions you had been given! They say hey that doesn't work for you? You can have our service at a month to month service however you will be charged full price which is twice as much as you were charged at your last cable company (cable with internet) who you would love to continue with however your apartment complex refuses to allow competition in to there complex (remember they are getting kickbacks - but time warner says they are not paying it!). But hey wait you can sign a contract for just 10 months and if you choose to continue from there you will pay full price! Remember thats twice as much? So someone please tell me where are they competitive?

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kcimitguy
Belton, US
Sep 10, 2010 1:05 pm EDT
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Wait until your service is interupted or doesnt meet what the terms of service is and you prove it to them and they refuse to credit you or fix it. I was at the end of the service line and so I had the worse reception (cable TV) and proved I was not getting the bandwidth (Cable Internet)they guaranteed (3MB/s downstream and at least 384KB/s upstream). I proved to them my downstream speed was 1.2MB/s and 55KB/s upstream. Their response was for me to purchase a line amplifier (which they charged me $50 for) and then to tell me I had the option of cancelling their service after the 3rd tech came out and ran all new cable throughout my house, replaced the line on the pole (I was told all three times it was full of water or something like that). And so I finally took them up on th eoffer to cancel which led to my first post about the idiot/dirtbag who let me dogs out of my yard. Quality of service and customer retention is not important to them apparently; probably because they have all these contracts with apartment complexes, etc.

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Spectrum.com sent me to collections for a modem that was taken from my house from their agent who installed my internet in my new apartment

I moved to a new apartment. I called time warner cable to cancel my old account because I didn't know when I would be able to turn it back on. I called jose from a flyer that installs services for Time Warner Cable. He sent someone out to install internet and cable services. I gave my old modem to the Agent to install and with out me knowing, he took my old modem and installed a new modem. The Agent didn't add the old modem into their system so that Time Warner cable would be able to see that it was returned. Months later I recieve a collection notice with out any notices from Time Warner. I called customer services four different times and no one hepled me. I even asked to speak to a manager, he wasn't able to do anything about this situation, to make things worse he started to argue with me as if I stole the modem. This whole situation caused my credit score to be very low. I was planning on buying a home that I put an offer on. There is no way I can buy it. I don't know what to do.

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John951
Moreno Valley, US
Feb 15, 2010 8:24 pm EST

I think the third party technicians contracted for Time Warner are running a little shady also. When Time Warner (outside contractor) installed my service the tech said that since I already had a cable modem then I dont need the free one they give to new customers. So I told him the one I have wont work anyway so I'm taking back to Best Buy. So he installed this crappy little modem and activated service. 5 months later after I disconnected service I get a letter from a collection service with the modem and various other fees adding up to $189.00. I never signed an invoice saying I was buying the modem and it was'nt offered as part of a package as I did not sign up on a package the Tech said (FREE MODEM) to new customers and in fact tried to take the Motorola I already had. They are trying to extort money from me basically. Like every other company online and now locally they utilize unscrouplous business methods to make money and it is quite frankly pissing me off to no end. The number of people that must comply with these companies and pay whatever to avoid issues must be greater than the people, who like me don't care and want to stand up against these ### and wished others would as well.

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Spectrum.com terrible experience

I moved to Chicopee MA in April of 2007. I signed up for Charter Cable and immediately began to have problems. The billing amount was slightly different than what they told me but it was a small enough amount where it wasn't worth the time to report it. I let it slide. I paid my bill online via a method that did not require a username or password.

For months, my bill was paid without error. During a system upgrade, the option to pay without establishing a username and a password was removed. I attempted to establish a username and password but due to system difficulties, I could not. I began paying my phone utilizing their automated system. This is where the real trouble began.

Prior to a summer cruise, I paid my bill. A short time after arriving back, I received a late notice. I knew that I had paid in full, so I pulled my credit card statement up and phoned Charter. On my statement I was able to read back the account number that had been paid. I read that to the Charter agent who determined that somehow my phone lines were switched with someone who lived on the same street.

I was told the matter would be resolved without any further information needed from me. Later in the evening, I received a phone call from a supervisor demanding that I send my credit card statement via fax showing that I had paid the bill. I have previously worked in the Fraud Division of a Financial Institution and felt that fax was not a secure method to send any personal information through. I refused.

After some arguing, I agreed to take a trip to the local Charter Office and show my credit card statement to an individual woman. I did and the matter was resolved until the following month where the same thing happened once again. Again, I took the trip to my local Charter Office. I then phoned the 1 800 number and asked to be established online.

After speaking with three different individuals I was told they were unable to establish me online but did not know why. I had the account number and passcode correct but their online banking would not register me. I was frustrated but attempted not to take my anger out on the agents and instead let it go to the following month where once again, my funds were attributed to another account. During this time-frame, I had spoken to supervisors and managers in vain.

I had made every logical attempt to resolve this matter kindly. Still, because they kept attributing payments improperly, I was receiving late notices and threats to discontinue service in the mail. I pay my bills on time. I dislike threats and little yellow warnings. It just didn't stop. After dealing with the same situation yet again, I demanded being established online. The agent I spoke with had the audacity to state that I needed to go through Charter for my internet to establish a username and password to pay my cable bill online.

I knew from previous phone conversations that this was untrue so I asked to speak with his supervisor and was hung up on. I still didn't want to go haywire so I let it go until my bill was due yet again. I phoned in and asked them to take my payment over the phone with a live-agent. They would but for a $15.00 fee. I understand that $15.00 isn't much, but the principle really bothered me.

I couldn't rationalize paying them to take my money. It seemed unethical. I declined their offer and went online. Finally, a chat representative was able to establish a username and password for me. I was happy and relieved. Immediately following, my digital cable began freezing more than usual. I became dissatisfied with the quality and frankly I was still rather upset about the whole payment fiasco. I decided to cancel.

In October of this year, I brought my cable box to the local Charter location. I paid my bill in full. I received a receipt which I still have showing that my balance was zero. Sure enough, I received a late notice. I phoned Charter and informed them that I had proof I was paid in full. I faxed a copy down to their 1 800 number. They stated the case was open.

Due to the dishonest approach of the company, I filed a complaint with the BBB. I dislike this approach but found it necessary. Sure enough, they have emailed the BBB stating that they conducted their own investigation and concluded I still owe them over a hundred dollars.

This is ludicrous. I owe them nothing. I have documentation from them upon returning my cable box that I owe them nothing. I've provided this to them. It's as though they are hoping they can aggravate me enough where I will just pay them off. I've let them slide on so much. They've added programming without my go ahead. They've overcharged me. They've made promises of free items and never delivered.

I've never endured so many issues with one company. I don't believe it is a conspiracy but I also don't believe this is an isolated coincidence. I believe the company is acting in a purposefully deceitful manner to ensure that they make the most money possible from each customer. I feel cheated. It isn't the money. Part of me says, pay them to get them off of my back...but the other part of me is just DONE. I've done everything right by this company and I've received nothing but headaches in return.

It seems that there are enough decent people out there who have endured the same sort of behavior I have. If you are interested in a Class Action Lawsuit, I believe we have a case. I have all of my documentation and can back up everything I've said here.

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Matt
, US
Dec 30, 2008 6:41 am EST

Charter Communications is a franchise. They pay the areas they are in to do business there with your money, you are taxed on your bill . It is called a franchise fee. If people are so upset take action... Petition, get signatures, protest at city hall, do what you must, to get them removed and make room for a better and more reliable company.

This company is very deceitful. They put you in campaigns/promotions, and say we will e-mail you or send you a reminder when your 'special pricing' expires. I for one have never received any reminders, and when you do call, they say the pricing isn't available, or that in order to get a low price we need to bundle your services...WHAT? I don't want any other CRAPPY service . I already have internet service that goes out daily.

My advice to Charter: Keep your prices steady and your customer service reps in check, and maybe then you would have a good reputation. Oh, and your supervisors are ruder than the reps. And maybe get a service that is reliable, because I am sick of hearing... OH THERE'S AN OUTAGE IN YOUR AREA.

I also have to laugh, ask for an e-mail confirming your new price and how long it will last... They WILL NEVER EVER E-MAIL THIS TO ANYONE! Apparently when I asked a rep why, he said legalities. LMAO legalities cause they lie & add things to your acct. Ask to hear a previous recorded conversation, they don't exist for customers to hear. Yet they say you will be recorded. Oh the DECEIT GROWS.

I would suggest to Charter Communications: replace your LEADERSHIP teams and TRAINERS, because they are not doing a very good job at retaining your revenue or teaching your representatives how to be honest with a customer, not lie, because they just want their commissions. What are you 20 BILLION in debt? Someone needs to open their eyes there, and make some serious changes. And start regaining the clients trust.

I went to Dish today, so you will not be receiving my $175.00 a month now, sorry about that.

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crystalshadow319
Inman, US
Jun 12, 2009 12:41 am EDT

I completely agree with you. The day I had my service installed problems began. The guy who set everything up seemed like he was high on something, he couldnt even get our internet going. We ended up getting that going on our own. He didnt seem like he even knew he was at work, let alone in a customers home. Then I got a bill for $135 when I had just paid the installer $109, and my monthly bill was only $85 after taxes. I called, they said that bill was sent out without the updated $109, to disregaurd it. I said ok... THen a few days later, the same bill came. For almost a week I recieved a bill for this every day. I called again, and they said I had to pay this amount, and the next month I would be credited back everything I paid, it hadnt caught up. Now, I am not a genius, but I do know my basic math. $109 plus $135 equals $245... My bill is only $85. I said no, I paid already, according to the lady I spoke with to set up service I would not recieve any bill until the next month, bc the first bill is a month in advance plus some "extra". I then found out I had been charged for installation, which I was assured would be free for internet and tv. As a matter of fact, I told her I would have to call her back to "ok" the service after I spoke to my husband, as we make financial decisions together. She told me that if I hung up, she could not guarantee the next agent would exepmt both fees. So I said, ok, sign me up. I found out later that they ALWAYS exempt the installation. Well, that is what 1 person said, another said they exempt it for 1 service at least. So either way, I had been lied to. Well, kept having billing issues, finally spoke to a nice older lady and she got it straightened out. The other ppl there couldnt even tell me my correct due date, that kept changing also. A few days later, I log in and see it is BACK to the old price. Uhg. So I contact the BBB. They do a investigation, and someone from corporate calls me, andwe work it all out. I go to let the BBB know it's resolved and notice the bill is screwy again. I say its not ok, and the lady calls me back. Everything after that is ok, except that our internet is horrible, usually just sits on a blank screen... I went to pay our last bill, did it thru auto pay online. I put in my info, set the date, recieved a confirmation email and all. This month I went to pay, and what do ya know, but there is a late charge! They say I never paid last month. I call them and they deny I ever did such a thing. I have the proof so I decided I will call corporate to get it fixed. Still awaiting a call back from them to this day. I cancelled my auto pay, and then recieved an email that they were taking money out of my account as of that day to pay, bc I requested it! I called back, and they deny that too. Even though I have an email, dated that time, that date, it came in as I was sitting there contemplating my conversation with the helpless customer service. So, I am contacting the BBB, bc its the only way to get any help at all. I am so done with them. So far I have paid WAY more money that is needed for my account. DO NOT USE CHARTER!

S
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steviebzzz
Sheboygan, US
Feb 20, 2009 5:44 pm EST

Several months ago I mailed my congresman, I'm still waiting for a reply. Gee ya think maybe they're in bed together?

ComplaintsBoard
M
3:55 pm EST

Spectrum.com unauthorized charge

Unathorized charge of "csw subscription renewed @ $9.99/mo" please remove any and all charges a.s. a.p.!

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Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 12:10 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

ComplaintsBoard
S
5:11 pm EST

Spectrum.com increase in monthly payment

On 8-11-08, I purchased a monthly package including basic cable for $7.08, Road Runner Lite for $29.95, and Digital Phone for $19.95. I was told my monthly bill would be $60.25 for the first year. Although I don't have a contract, my introductory rate for my internet service would not change for the first year. I've had Time Warner for 3 months and the cost of the Road Runner Lite has gone up $3.00. I called and talk to a Ms Robinson, and she said everyones went up. I know that can't be true so now I have 2 employees being dishonest to me. On the bottom of the bill it states: Effective with your current bill, the monthly rate for your internet service will increase $3.00 per month. If you are currently receiving an introductory rate for your internet service, the adjustment will be applied at the end of your promotional period. I am receiving the introductory rate. My increase should start after 8-11-09. Their are too many internet providers that will give me the same kind of services and they will be honest with me.

Thank you
Shirley Warren

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Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 12:45 pm EDT

> I was told my monthly bill would be $60.25 for the first year.

Do you have a WRITTEN contract? Since TWC is paper phobic that would be NO.

---

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing.
You MUST deal with TimeWarner in WRITING.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

ComplaintsBoard
V
7:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com Technician problems

I've been trying to get Internet access at my new apartment, and apparently, the only company that provides cable Internet in Pasadena is Charter.

I've had excellent experiences with their sales representatives, who were very helpful and kind.

However, in the last two days, I've had two installation appointments, with two different technicians, and both of them failed miserably.

The first guy simply told me he couldn't locate the connection between my fourth floor cable and the one in the basement downstairs (he did use a toner), and sent in a request for an SRO (special request order). Whether this was due to his incompetency or a break was unanswered, although in the latter case, it's still a piece of cake to repair. (I've even repaired broken lines myself in the past)

Apparently, the SRO was canceled, the second guy who came in yesterday failed doing the exact same thing, and now, after speaking with his manager, they want to check out the rooms downstairs for signs of the cable. In order to do that, my apartment's manager needs to talk to those people, and give them notice that someone may come in.

Problem is, I later spoke with my apartment manager, and apparently, this isn't the first time Charter has failed at basic installation.

They did the exact same thing last time, and failed to find any broken cables in downstairs rooms that time.

Also, the last guy to have my room, who moved out a few weeks ago, apparently had no problems getting cable there, so probably, there's nothing wrong with the cable.

The manager I spoke with on the phone, whose name is something like "David Dranis", was extremely arrogant, refused to accept any responsibility for the blunder, and even lied to me when I asked for a phone number I could reach him on the weekends.

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