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Time Warner Cable / rip off charges

Cleveland, OH, United States Review updated:
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Time Warner Cable is takes advantage of customers who disconnect service by charging bogus fees. I recently disconnected and watched as the tech took away all of their equipment. Guess what? I get charged $50 for "equipment adjustment". Their customer service rep said it was for a unreturned modem and they would check into it. Guess what, one month later and they still have not checked. I'm not paying - ever.

Watch out for Time Warner's Ripoffs!


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  6th of Jul, 2009
Agree Disagree 0 Votes
Same thing. I notified TW to disconnect Oct 2008. This is July 2009 and they are still billing me, now over $600.
I have called every month and get the same pat answer, we will take care of this. Today I got the same answer but said they are charging me $50 for the modem they never picked up. My lease expired in Oct. I don't have any idea where their modem is. This is definitely their problem, I told them, and I will not pay them.
Figure this each 100, 000 disconnects x $50 = $5, 000, 000 windfall for TW cable - criminal.

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Time Warner Cable Logo Time Warner Cable
Customer Service
Overall Satisfaction Rating

289 Reviews
12012 N Mopac Expy
United States - 78758
+1 888 418 8848
+1 512 485 6109
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