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Tim Hortons / sweet tea

1 Lancaster, OH, United States

Hi, my name is shayna. I work nearby the tim hortons restaraunt on memorial drive in lancaster ohio. I am a regular at tim hortons and up until yeaterday ive had no issues with this place. On my way to work i ordered 2 egg and cheese bagels and a sweet tea around 915 am on 12-26-17. I was not given my receipt. I went to work and as i drank my sweet tea something slimey came up through my straw and in my mouth. I ran towards the nearest sink to spit it out. I didnt take a picture because it was so gross it was in my mouth i didnt want to look at it anymore. It was hard not to throw up. My guess was it could of been from the machine not being cleaned properly or the nozzle it came out of. But i wanted to call tim hortons and inform the manager to hopefully prevent it from happening again to someone else. I asked for the manager and told her what happened. She was very quiet and didnt say anything so i told her i just wanted to let her know incase the tea machine isnt being cleaned like it should. She then said it gets cleaned thouroughly every 6 hours. She never apologized for my awful experience, and she didnt say anything else about the matter and the call ended. I felt like she didnt care, and i felt like she didnt believe it happened. Because of this whole situation and knowing the manager doesnt care to try to get to the bottom if it i will never go to tim hortons again. I hope you will take time to read this and care that this happened. Thank you for your time

Sl
Dec 27, 2017

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