Tim Hortons – Page 123

I'm absolutely appalled at how several employees at Tim Hortons on Stanley Ave in Niagara Falls conducted themselves today. They made a mistake with my daughter's order and when she called them on it she was bombarded by others at the drive thru window. They were yelling and waving the hands in my face, etc. This is the most unprofessionally run establishment that I have ever seen. This restaurant has a high turnover rate for employees and now appear they are desperate for help so they hire the most rude unprofessional individuals. Something needs to be done.

111 York street london
The manager has got her employees drinking on the job and after hours activities with her employees
I know a girl who works there she is so addicted to alcohol because of working there that she ended up having a affair with a co worker and the manager was allowing these activities to happen, she would also send her employees to do runs for her for alcohol, there was reciently a investigation into this store but they inveatigated the wrong employee
There was employees who were waiting for the owners to talk to them about what's going on but they were never questioned
A girl reciently quit going to work because the job had cought up with her home life and her relationship, she's asked her manager for a transfuse to another store to avoid the garbage as well as to keep away from the person she was having an affair with
The manager has given employees the owners account number so that they can use it for cabs, she has sent employees to the liquor store with a company credit card, it will be told that she purchased gift cards for employees but upon speaking with other employees including the girl who just left, the girl who just left was a night staff a very hard working employee who took shifts consisting of working night time then being called for day shifts, covering shifts, she started drinking with the manager at her home and needless to say she's so addicted to alcohol and because your store has a manager who is getting the employees involved in this stuff
Other employees have tried to say something but how can they when it's the manager which I might add lost her job at another Tim Hortons for stealing from the store, how can someone who was stealing at another timmys lose her job but become a manager at another store .
There was another incident involving the manager where an employee had taken her boyfriends daughter over atvthanks giving to the managers house with other co workers to make a long story short the managers best friend Had had her boyfriend and the managers boyfriend go and stop this other man from taking his daughter home he received a text message stating his gf was passed out so he went to pick his child up and was refused his child, so he went to the store like a dummy and freaked out only to get those co workers to call the manager so he could get his child, in the end police were called and there's report numbers on that as well .
I cannot sit here and write all night there is so many things happening at that store and you have a very addicted person on alcohol because of your high weed manager you should be held responsible to get this girl help, infact if help is not offered I will go public with this, I will include messages where your manager is sending her employees messages to do the runs
I will include conversations with other co workers about things
That store should be shut down and inveatigated like no other, all of these allegations can be backed up
The owners are Dave angela and I believe angela's husband, the big boss Gail is good people from what i am told she keeps things together when she's around, the managers name is christal, I should tell you the assistant manager is not swear of things or turns her head but she does not involve herself in this stuff
You have managers supervisors and employees in this
Properly investigated, employees spoken to and you should get a good picture of what's going on, you should also speak with the girl a valuable employee who left with no notice about what's going on, and maybe you should speak to her boyfriend
I have given you bits and pieces and I will hear weather a proper investigation has been done, I'm willing to go public about this, your a business who has a great name you are responsible for the things that go on at your stores to properly investigate complaints and to also background check employees
You should be offering to help the girl who got addicted to the alcohol as well as give the transfuse she asked for
The store is a shambles employees don't show for work with no reprimands you have staff ingaged in things with other workers while at the work place, manager drinking on the job and encouraging other employees to partisipate credit card being used to purchase items not for the store and other employees given the card to use as well as account numbers to call cabs
The things I have told you are only the top of the iceberg, once employees are given a chance to talk and with a guarantee there jobs will be safe, I'm sure you will get a better understanding of what's happening, the manager used to use the bathroom to keep the alcohol they would put the alcohol in different bottles and put juice or pop whatever in it and then walk around the store doing there thing
The managers partner is allowed to walk into the store behind the counter and do as he pleases she takes items from the store home her freezer was packed with items
The alcohol is now in her van that's where she hides it now because of the last complaint about the wrong employee obviously you have yourself a very serious problem where not only other employees safety is at stake but the general public, I don't know about you but I would not want my food bro g prepaired bybsomeone I don't know pissed out of there faces
How can you have employees working from 11-7 then asked to come back in from 2-7 and then back in at 11 look at employee hours you will see all the illegal hours where a employee was working almost 16- 22 hours a day then back to work it's no wonder she picked up nasty habits there the manager get her employees involved in this stuff and ppl in far if there job partisipate and end up addicted wow there's enough addiction problems in this work let alone having employees getting addicted at work
I am prepared to go public with this

I'm a 16 year old, former employee at a British Columbia Tim Hortons location. I have a serious complaint about a supervisor at that location. My first complaint, this supervisor's public social media has very offensive and sometimes very sexist and inappropriate posts on it. As for his character in person, he has expressed to not only me personally but to others as well that he is very openly homophobic, which is not only offensive but highly inappropriate for a superior/supervisor to be expressing to his employees. He has also, on several occasions while I was working there, invited me to parties at his home and has expressed that he can provide alcohol, once again, I am 16 and so are many other of the employees at this location. I am willing to go more in depth with this and provide more details of this person if there is something that can be done.

I know of young lady who applied for a job at Tim Horton's in both Dartmouth and a location Halifax she worked three days and quit due to not be entitled to any breaks or not allowed to eat lunch or drink with the lunch nor use the washroom Under the Department of Labor this is not allowed. Why is this a practice of your company and if this is the way you treat staff no wonder there is such a turnover. My email address is [protected]@yahoo.com. Hope to hear back today around the answers to my questions. Thank you. JH

Over the past 5 years, my husband has had to switch to Orange Pekoe tea from coffee due to dietary needs. Ever since, he has also become allergic to Cream. In the past 5 years, we can probably honestly say 75% of the Tea he has purchased from Tim Hortons has been made with Cream instead of Milk like we had ordered. Wasting our time and money and making him extremely ill! We would like all locations to train staff correctly, as Tea should NEVER be made with Cream! Only EVER made with MILK unless asked. Tea is NOT EVER made with Cream and NEVER has been!

My family and I went to the Tim Hortons 30721 Gratiot, Roseville Michigan location this morning at 6:40am. I am 7 months pregnant and I also had 3 children under the ages of 9 in the backseat. My husband had asked if she could add on a muffin before we paid and the manager, Corissa, said no and that if we wanted one we would have to go back through the drivethru line which had 7 cars behind us. My husband said "that's not cool" to which she responded "[censor] you". Then she took our box of Timbits and threw them at him. He said "what the heck are you doing?" And she continued to yell "[censor] you" out the window. She must have said it at least 10 times and as we were driving away she leaned all the way out the drivethru window and continued to scream that even as the next car had pulled up at the window. I've never had something so horrifying happen at a restaurant. I'm very shaken up and I'm 7 months pregnant and my children were very scared. This should never happen

Hi, I worked at Tim Hortons. #3955 at 152 Parklawn Road, Etobicoke, Toronto, ON not long ago. Today, Dec 8, 2017, I called the store, if my friend can get the pay cheque of my sister, which is by the way we are all working in the same location. I talked to Gigs, one of the managers, he unprofessionally talked to me like I'm kind of a stranger where in fact, our team are hanging out once in a while. Also, this friend, is very close to us that's why I ask her to go and get the pay cheque in my sister's stead since she is also getting hers and my sister is on vacation and she badly need the money today. He told me to make a letter of consent which I understand but he was completely yelling and telling me to go there and make the letter which I doubt that he will wait for me since I'm an hour and a half away from the store. In addition, my sister already leave a note to them saying that I will get her pay cheque and they all agreed verbally. Furthermore, he asked me where's the note in a [censor] manner even though, I know that they are well-informed and my sister does not lack in reminding them before she leaves the country. In my case, I am also giving a consent already that my friend would get the pay cheque and hand it to me at my place. I told him a lot of times through phone call but he was very stubborn. This is not the first time that they are holding the pay cheque. They are also doing it to some of my co-workers. Us, being in the same race were treated differently than the higher race; maybe because they doubt that we are going to complain about this anomaly. They are giving us a hard time in getting the money which we worked hard for everytime. I hope you guys would act on this one. ASAP. I cannot contain my emotions while writing this. My sister was very disappointed. Please do the necessary thing to this manager. Thank you and have a good day!

I bought the New Chipotle Steak Sandwich Meal today. It comes with a sandwich, potato wedges, and medium coffee for $8.79. Under their combo heading they offer substitutions of the drinks, and the sides. I substituted water for coffee, soup for the potato wedges. They charged me for the Soup $1.50. But in a true substitution there should not be a charge because the wedges were $1.99, .49 cents difference. So the cost of the wedges is already in the price of the $8.79 and if I substitute it then the most that they should be charging me is .49. I don't understand how they can get away with doing this. I called head office and spoke with a Sr. Customer Service Rep who told me that was what the industry standard was. That he could not do anything for me today. By the time I made inquires and finally left my sandwich was cold. I believe in customer service. I will take my business elsewhere.

Apparently their Head Office has instructed staff to not cut the sandwiches in half as it takes up too much time. Was told if wanted sandwiches sliced in 2 to ask for it. I ask for this every time I go and every time this is never done (too late to complain as it is at the drive thru and I'm down the highway by the time it's discovered. Very frustrating. Also, I cannot find anywhere on their website to contact them about this. There are all sorts of forms but there is nothing general, like my concern about cutting sandwiches in two, their forms are for a specific restaurant, specific time, specific experience ...

I ordered a hot chocolate and when I tasted it, it tasted like dirty hot water. I went to the employee nicely and said I'm sorry to bother you but it doesn't taste good. She heard me and walked away, I thought she was going to made me a new one and I waited for a couple of minutes until I had to leave for work. She didn't even bother to stop me and let me know if she was going to made me a new one. I ended up throwing the whole drink out

Hi,
I was at a Tim Hortons in Montréal today and I ordered a hot chocolate. I tried some and it tasted like gross water, so I went back and asked politely for them to make me a new one. I was running late for work and the employees saw me standing there and I asked them if I can have a new one, they did not respond. I ended up leaving because they did not get back to me regarding a new drink. My hot chocolate ended up in the garbage because it did not taste good. Really a bad experience.

This is Anthony zelinsky I went to the Tim Hortons on Niagara falls Blvd in Niagara falls NY and when I proceeded to bite into my Tim bit I had a 6 inch hair from a females head in my Tim bite which totally grossed me out and on top of that my coffee was barely warm I would like Tim Hortons head office to be aware of this because this is not the first time this has happened.

I was in Orillia and I always get your crispy Sandwhich, I ordered once again your Crispy Chicken and the lady asked me if I wanted mild or spicy? Found that very odd since no one has ever asked me this question on the previous orders. I requested Mild cuz I can't eat spicy food due to my allergies.

I picked my order and on my way to Barrie I started eating my lunch and I took one bite to taste how hot the chicken was.

My sister called the store and the manager said that they only make one kind of crispy chicken and that we must have gotten the restaurant mixed up. He also mentioned that they have spicy chicken in their store. Then he asked us to go back to the store to show him the Sandwhich . He expected us to go back to orrilia while I am chocking and sick due to my allergies. I need a resolution . And I need this matter handled because this is very serious this can happen to other people and they may not be as lucky as I was . Allergies are a big deal. And for the manager to say that they don't carry spicy chicken? Please look at the pictures of the crispy chicken and I want my money back. And teach your manager that this issue could have been easily resolved with a lawyer due to his attitude calling us liars in other words. I want a letter of apology from the store manager and my refund for my Sandwhich. It's not about money is about respect and principle and liability . The incident took place on Dec 3rd at 1:30 pm at the store across from Boston pizza in Orillia . If I wanted spicy chicken I would go to Popeye's.

I would like to make a complaint of the Tim Hortons going South on the 400 just north of wonderland.I have many bad experiences there with service .Never please or thankyou or service with a smile.I have also said thankyou always never a responce back.I find it very rude there and also have heard a lot of my friends comment on that same Tim Hortons.If I sense the same rude behavior will stop going there moving forward .I have a company that has employees and will tell them the same and will stop going there also.

Thanks
Steve Taylor

Location at 1610 walden ave, Cheektowaga, NY 14225.It is on Sunday 3rd December, 2017 around 11: 30 pm to midnight I order small coffee with half sugar on it, but intentionally she put lots of sugar on it. I order every night same place almost same time and she already knows what I did order. When i came back for replace the new coffee she was very rude with me and shut the window. It is not that night most of the night when she worked she did same think. It incident not only for me most of our friends and neighbour complain same thing about her.
So please check the video for incident and find out.

Monday November 27th around 11:40 or 11:45 am was at the (Tim Hortons tops Friendly grocery supermarket) New York Buffalo Seneca Street where purchased a muffin and I grab a seat connect to my laptop using the free Wi-Fi had my phone n GPS on my laptop on the table... Before I know it a police officer came in the Tim Hortons started to question me my about my vehicle I asked him that I park in a wrong spot or have I been given a ticket . He did ask me to take a walk with him to his cop car also forced me to leave the
Tim Hortons an enter his cop vehicle where he take me for a ride and interrogate investigate wrongfully for well over an hour did not have any rights reasons given to me whatsoever also have my personal belongings taken away from me without any explanation. Not Even a phone call to my family only thing I could think of a Tim Hortons worker in Tim Horton's most likely called the cop on me wrongfully I'm Canadian citizen that visit this area often as I have family live right around the corner I also spend a lot of money shopping in Buffalo I'm a family man o
And a law-abiding respectable citizen with no criminal record or offense whatsoever in Canada or USA. Note are you then returned back to the same spot he pick me up or after midnight charges or tickets or reason..

I arrived at the drive thru at 5:05 2 other cats were pulled up to the window waiting already. A boy said I will be with you in just a minute after waiting 15 minutes I said hello a girl then came on and said just a minute there's only 2 of us I said it's been 15 minutes already she said well you can go somewhere else if you don't like it . I said I would but I can't get out of the damn driveway nobody is moving they finally handed a coffee out the window to the first car after about 5 minutes they handed a soda out to the second car the employee(girl) exchange some not so nice words with that customer she drive off and they her soda out the window yelling I pulled out without ordering we were there 3 times a day faithfully we get 500 in gift cards yearly for different accasions no more. I work for the city and we ordered from there large orders quite frequently but will no longer I am in customers relatiins and have never heard of an employee talk to a customer let alone 3 customers in a row They would no longer have a job if I did. I do not know what has happened to this franchise lately they have been out of all cups twice in the past week. I will never stop at this franchise again. And I will make sure nobody I know does either.

Please help fix this Tim Hortons as there's nothing but complaints from this location. I go there every morning for my coffee and sometimes there's a 30 wait in the drive through. If you choose to go inside there's 1person serving the customers and they're always understaffed. This isn't the first time our community has talked about how the service is at that location. I do believe it's a managerial problem and it needs to be fixed.

Thank you.
Keith Bayer
2601 Stallion.
Saint lazare, Qc.
J7t2e4

I purchased a Tim Horton's Home Brewer coffee machine on October 27th, 2017, at Winchester, Ontario - where I purchase coffee on a daily basis on my 5-day/week commute into Ottawa, as my husband does as well, from Williamsburg, Ontario, where we reside. After trying this machine a few times at home, I noticed that there was a leak - water on the counter underneath the machine. I repackaged the Home Brewer in it's original box and I went into the store in Winchester, Ontario, to exchange it with my receipt in hand. I was told to contact Benn, ship it back and I would get a new one sent to me, that the policy was that they could not replace it.
This is unacceptable customer relations. My husband the following day went in to discuss this terrible service, and was told the same thing, to ship it back. I took the Home brewer into Ottawa at another Tim Horton's and they told me the same thing.
My husband is vehemently opposed to being given the inconvenience of having to ship the home brewer to Bunn and asked me to contact Tim Horton's Head Office.
I spoke to Tim Horton's Head Office who informed me that the store where I bought the machine should replace it for the first year after purchase, and then after that time, it is returned to Bunn. Tim Horton's head office agreed to contact the store manager and inform him that he should in fact replace my home brewer with the receipt dated October 27th, 2017. Yesterday, November 29th, I received a call from the Tim Horton's manager in Winchester, Ontario and he informed me that his staff had misunderstood the store policy - could I bring in the machine in the morning, he would contact Bunn himself and assured me he would get me the replacement. This morning, November 30th, he calls me to tell me that if I contact Bunn, they will ship me a new home brewer to my residence. I am to pick up the machine from his store today, on my way home. I called Bunn, and they want me now to cut the cord, and mail that back to them and once they receive it, they will definitely ship me a new machine. They at Bunn also said that depending on the manager, they sometimes have to go this route, but most Tim Hortons will replace the machine, with a valid receipt at the same location where it is bought. I am really upset at this lack of customer relations from Tim Horton's Winchester, and I believe the Winchester Tim Horton's should simply replace my machine, and deal with sending back the cord. I am certain that my husband will not agree to my sending in a cord and dealing directly with Bunn. He and I both feel that the store where we bought it - should simply replace it and apologize for the fact that we have been out of a coffee maker at home for more than a month now. I need assistance in getting the new machine from Tim Horton's in Winchester. They now have the machine, and the receipt. Please contact me today, at my already submitted cell number, my name is Patricia McIntyre. My email is [protected]@gmail.com
Hoping this gets resolved today,
yours truly,

Hello

I was served today, November 28th, 2017 at around 11 am a wrap that contained a piece of beef that a part of it was as hard as stone (I guess it was microwaved). It was the Tim Hortons outlet at 140 Promenade du Portage in Hull (Gatineau).

It broke my front tooth as an object (probably some part of the microwaved meet) crunched it. I went to see the Manager of Tim Hortons to warn her not to serve this item to another customer but she was on her break at around 11:38 am. I also put into an envelope some pieces of the meat that was black and hard so that she can observe them and I wrote a letter describing the situation and I left it with the team so that nobody else is served something so dangerous. I talked to the person that prepared the wrap and she told me that it is "pretty crunchy" and she was not surprised something like that could happen. The Manager was on her break and I could not talk to her directly. It is now 5 pm and nobody was in touch with me about the incident or to inquire. I am still under a shock this has happened to me.

I went to see my dentist in Ottawa at 2 pm today as I was able to get an emergency appointment to see if the front tooth could be somehow saved. My dentist, Dr. Hum, glued the tooth to the adjacent teeth and I was told that the only option was to have an implant or replace this tooth as it was damaged to the point it could not be saved. It will take a lot of time (6 months) and more than 3, 000 CAD to replace the tooth with an artificial one as the original tooth cannot be saved. Since this is a front tooth, I need to wear some special denture (flipper). I cannot tell you how disappointed I am and I believe I should be compensated for the replacement of the tooth and the time I missed from work at a minimum.

I believe that what is served in a fast food place should not be breaking teeth and cause damages of this nature!

Very disappointed customer!
Olga

Thank you.