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Tim Hortons / service

Canada

Sunday, October 14, 2018
Store ID:40NTHS25 - Innisfil Travel Plaza on Southbound HWY 400

The store seemed to be understaffed as we waited in line for over 20 minutes with only 12 people in front of us.
The cashiers would take an order and then fill it before taking the next person's order. When customers ordered full meals, the cashier was away from the cash register for over 3 minutes at time! Many people in line left as the line was not moving at all at times and very slowly at the best of times.

I know there is not much that can be done now but we know that we would not stop at this Travel Plaza for Tim Horton's again.

Thank you . . . Dave Baker

Bl
Oct 15, 2018

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