Tim Hortons
reviews and complaints

I live in Mt Forest Ont. I went to Tim Hortons on Nov, 18, 2017 and Nov, 19, 2017.
I buy coffee every morning weekends 6 -630am or weekdays 5 - 530am.
I buy sandwich with my coffee. Well this weekend above date I buy sausage and biscuit NO egg. They charge me 1.79 . It says .99 cents with coffee. I tell lady each date above Manager not in till 7am and no assistant manager, The lady told me no training on prices.
Should be manager or some one in charge there at all times in case of emergency.
Now I want my money back . They overcharged me. Plus they need to be trained in all Tim Hortons NOT TO PUT THEIR HAND ON THE LID WHERE YOU DRINK. Nothing worst when they hand you coffee with their hand over the top of lid.

Hello my name is Christal I visited one of your location in Dayton oh the one near miller lane I received the worst service ever the manger gave me cold sandwiches when I asked for more she microwave them how rude.I then got out of drive Thur line went inside taking away from where I was hiding not trying to hold up the drive Thur I get inside they ignoring me not making my food this was the worst service ever the manger on duty wouldn't give me her name nor would the other worker but a Dion Miller was one of the workers the manger took her name tag off if your gonna have young workers working for your company please make sure the believe in great customer service this was not at all good it was totally bad 11/17/17 please call me [protected]

Date: November 16th
Place: Cambridge South Travel Plaza
Time: Around 6:12pm
Address:289 highway 401E
Tel: [protected]
Store #: 4782
Manger on duty: Tina
Issued employee: Candy

Our family was on the way back to Toronto, we need a break and wanted to have a French vanilla. We stopped at the On route, and went to buy a French vanilla in the Timhortons. When I reach the front, the employee(Candy) was just served a white guy and when I reach her, she just saw me but she was started to unscrew the cream bar to change the cream. When she saw me at first she didn't start to open cream and ask a co- worker who was at the sandwich bar to serve me but that employee refused to serve me. I was waited in front of her(Candy's) counter until she get the cream inside refrigerator. But another co-employer served a person who was behind me. I was little rush to take my son next day to school, I politely asked Candy(same employee) to get me a French vanilla since next to my customer is served. She was told me that I am on my middle of work. Then I politely told her ‘'I only need French vanilla which doesn't need cream'' she replied to me immediately " you are rude I can't serve you, asked me to go back to line again as a puppy. How simply can she through such word "rude"? I ask her to say sorry for what she has thrown me. She refused to do so and continue taking customers. Aren't we are customers? We then called manager(Tina), she did not take any action to clarify the situation, and I was waited for a long and long. Manager (Tina) told me that she can't make Canndy(employee) to say sorry. Why she can not? Because I am a brown skin person? If Candy use "rude" to a white guy, will it be the same? will the manager( Tina) let her to serve other customers? Tina was not solve the problem because I am brown skin? Is she racist? Why the employee use the word of rude? I am a professional engineer, when a employee uses rude to me even I was not rude? How can I leave as simple? Employees and the manager insulted us in front of others. We were refused to serve... why ? Because of our skin colour? I need to take this issue to human resource of Timhortons . If I don't hear any reply, I will have to file a motion against Timhortons . I will have to file against racist manager. I will have to file against employee(Candy). All what I need is, Candy has to apologize for what she did. I need reward for the insulting by Timhortons manager and employee.I need justice for why we were not served? I need proper answer. We were insulted by Timhortons employee and manager. We worked in Timhortons and we know that " customers are first!"""". Candy and Tina was keep telling me that she was on middle of work. Suppose if Candy started to mop, if a customer wants a coffee, that customer has to wait till she finish mopping? Tina was telling us that she was not on the scene but how can she tell that employee(Candy) was on the middle of the work? Is she saving her but not customers? I need to get a proper answer from Tina and Candy. We deserve a apologize what Candy and Tina have done to us. Racist should not play at Timhortons !

Today was my last lunch at Tim Hortons. My husband gave up on the sandwiches months ago but I still liked the grilled cheese panini.
Not any more. Today it came out cold, uncut, unmelted cheese but the thing that angered me most was that they only use yellow cheese now. At least the white cheese had a little flavour.

Anyway, I am done. Being Canadian I have always loved Timis, but I can live without it and although I love the coffee I do know of another place that has coffee equal to yours.

Cheers

I have been a long time Tim Horton's patron & have patronized your stores throughout Ontario & Michigan.

I just left your franchise store on Malden Rd., LaSalle, ON. I entered the drive thru at 2:57 pm & left without my order at 3:14 pm., as icy order was lukewarm at best. During my wait, I shut off my car & witnessed a construction truck & trailer almost cause an accident in the drive thru due to "road rage " behaviour because of the excessively long wait.

I am writing, not just because of this afternoon's incident but because approximately 7 out of 10 times the wait at this specific drive thru averages seven (7) to eight (8) minutes. (Yes, I have timed the slow visits as I waited, out of curiosity).

I often park & enter the store for faster service, at which time I usually see four (4) to five (5) young ladies crammed in the service window area in what can only be described as unbridled chaos.

It does not seem to be a staffing problem & can only be attributed to inefficient management. Majority of staff are polite & customer friendly.

The drive thru at other stores, in the Windsor area, never approach the wait times at the Malden Rd. store. For example, there can be twice the number of cars at the Eugenie & Ouellette Aves. location & you are through in minutes.

I have procrastinated in contacting your company but after todays experience, I felt it was long past due. Perhaps a little remedial management training might be in order at the Malden Rd. store.

Thank you for your attention to this matter.

K. McMillan

The Washington Court House, OH store seems to be going downhill fast. I believe they have had much turnover and their recent store manager transferred to another store. Not sure if they have a new manager in place but often the drive through speaker is down, the drive through line takes a very long time to get through and then when you finally make it to the window are told they do not have several items or their machines are down and not working. Machines are down a lot. It is beyond frustrating when I take the time to drive from the outskirts of town into town and have to backtrack to get to work, hoping for some great service and food only to encounter the above and much time wasted. I think it is time someone take a serious look at this store location and ensure it is being managed, new machines in place for the ones that keep breaking down and plenty of menu items on hand or else remove them from the menu. I think this is critical because they are losing a lot of business. I have spoken to many who feel the same way. They are losing customers. I personally have decided to stop trying to make a trip there every morning so not to be disappointed and I was one who goes every day and sometimes even twice a day. Additionally, the nearby Krogers store right behind them just recently opened a Starbucks. I am not personally a Starbucks fan but they are going to have a lot of good business since our Tim Hortons is not performing to par. Often they are out of pretzel bagels, and vanilla greek yogurt and the cappacino machine is down often. I would think that they would be sure to track the items they sell most often to ensure proper quantities are ordered. This does not seem to be the case.

Very upset customer...

I currently work at the Tim Hortons at 1405 Kensington Avenue NY 14215. Our old manager got moved to another store and now, we have a new manager . I don't know the managers full name but his first name is Vijay . He is actually the district manager from what I've heard . My complain about him is how he treats employees . We applied for this job promised we would get the hours we need to make sure we are financially stable and all of the team member's hours have been getting cut more and more every week . Vijay's attitude is not nice at all either as he is always arguing with a different team member everyday . Today Vijay asked "who would like to go home ?" And the baker raised his hand so tells me "You can go bake " and I refused since I am a team member, not a baker . Therefore, he sent me home for that . I felt like that is really unfair .

on 11/10/17 after my first inappropriate interaction with the overnight employee who decided to flirt with me and my daughter while we were ordering in the drive thru, then proceeded to wait until we got to the window to ask for our number and if we had plans that night to actually began making our order at one of my favorite tim hortons in buffalo new york at 2595 union road in cheektowaga i called and spoke with a manager, told her his name (Jerome) and described him to her; she at that moment insured that the situation would be resolved and it would never happen again.
Assuming that everything was indeed taken care of my daughter and i went back a few days later to get our usual orders to only be cursed out by the same guy! it was beyond unbelievable and totally embarrassing to be treated like that informant of my child in all my 34 years of living ive never been that customer to feel so disrespected to actually write a complaint.. i can say now that i no longer go to tim hortons for my coffee i go to starbucks. i like to be treated as if my business matters just as must as service given.

This morning (approx. 8:45am on Nov 14, 2017) I tried to order a breakfast combo and ten timbits from the Tim Hortons inside Agincourt Mall (#0752).

The store was not busy, in fact there was no lineup. The only cashier available was staring down at the cash register. After being ignored for a long while, I went up to her and she placed my order leisurely without ever looking up.

I did not received the items I paid for in a speedy manner. Instead, the cashier opted to walk around a bit and moved on with other tasks. When I reminded her of my order, she was visibly annoyed and shouted 'WAIT!'.

This is not the first instance of rude customer service at this Tim Hortons (#0752) location. If possible, steer clear of this location - staff is poorly trained and you will be treated as a nuisance.

even the workers made a note on their copies of the receipt because I didn't get any of my order right and some stuff was even missing,

I ordered an extreme italien and got two cold cut sandwiches, ordered bacon and received none, ordered 2 chilli (they managed to give me one. I just wasn't given the spoon to eat it) Told me to come up for refund and when I get there couldn't even put it on a gift card told me I had to wait over a week for the owner to get in town . I guess Tim Hortons is the new McDonalds, except McDonald's Canada knows some customer service even if they are slow🙃

And don't tell me to contact the owners because I did. And I don't know what the manager told them but I was offered $7.00 for my refund it just has to be on a gift card. And even brought back the food. I was very polite and used my manners however the owner, who wasn't even in town just told me off on the phone for "creating a scene" when I waited quietly in the corner for the manager ... i still have no money back and they have my fiid

There is a loud electrical sound that is ear piercing. It is not pleasant, I almost walked out and brought my business else where. If I hear the noise again, I will walk right out.
Also, the staff informed me they have contacted management about this issue over a week ago, and no one has done anything.
This is completely unacceptable, having their employees work in that sound all day long.
I expect better from Tim Hortons.

Over the past three months my sons and I have been going to your store in old town, maine.
we decided to boycott dunkin donuts because of their poor selection, stale product, and very poor service.
guess what, the service here has gotten worse since you first opened. and as of late the selection of donuts, muffins has gone way down hill. like at three o'clock in the afternoon maybe 10-15 donuts on display.
last week I heard a cashier ask the shift manager
"are we going to be making any more donuts?"
"manager no"
At 3:00 p. m. your not to make any more donuts.
it's becoming a really bad pace to visit.
Sincerly yours
Dennis j. gifford
211 4th street
Old town, maine 04468

Hello,
I pulled my car at 3.45pm today to drive through six cars ahead to me, waiting ten minutes finally placed the order medium coffee DD and pecan maple danish, now four cars ahead to me, it takes other ten minutes to reach the window to get my order, I got the coffee and a small paper bag, I took off as soon I came on eglinton I check the bag and I found chocolate donut, I went back to store and get inside the store ask for manager, no one said who is the manager, I told a lady what happened I gave her the donut and she gave me danish, I explained the lady how long it takes me get the thing and I have to come back and how much time I wasted, The lady and three other employees standing and hearing my story. It so disappointed no one have any manners and decency to say sorry. I think they need proper customer service training and fast service,

Nasir.

Complain

Today nov 10 2017 around 9:15 I was waiting in the
Drive thur line had someone just drive in front of my car. I did honk but the driver ignored me and placed the order. I was told by the Tim Horton employee she works her. While 10 cars are waiting in the queue this employee so called breaks the queue and the employee working laughs it off by saying with full proudness she works her.

I got the driver's car license plate number CCPD241.

It's so disappointing that employee that work in the drive thru laughed it off by saying the driver works her. Maybe Tim Horton needs to hire mature students or adults. Very sad I will NOT be going to this Tim hortons...

I was dining in at the Tim Hortons in Bellefontaine and while me and my gf were in there one of the employees were cussing and naming off all of the jobs that she had quit and why she quit there. The job subject wasn't really an issue but the cursing and yelling were uncalled for and was very rude. I have had problems there recently and i will not be returning.

Not sure why some managers feel the need to mess with the sugar machine, or teach employees to not put sugar in their coffees. Seems like it should be included in a double double as just cream makes the coffee bitter. However the lastv3 times i went the the drive thru in the morning before work.. They put no sugar in our coffees. Not really worth buyingit if you cant drink it. The two stores by my house withbthe same manager.. Worst service by far. I higly suggest youbsend a mystery shopper to your stores to see the horrible service provided by employees who just dont care to dontheir job. Not saying all are that way.. But when you have some like that what is the point of them being there if they cant or wont do their job. I am a tim hortons addict.. But will not spend my money or support that service much longer. It needs to turn back around.

I ordered a vanilla cappuccino with whipped cream and carmel and when I drove up to the window and asked if I could change my order as I meant to ask for a vanilla ice cappuccino and oh they said that's fine we'll change it and after I drove away I noticed that my ice cappuccino was warm and all they did was pour the hot cappuccino in a different cup and top it off with what I really asked for. It was awfu l and I wasn't very happy I stop and purchase this at $4.23 a day at least 5 day's a week. That doesn't sound like much but it adds up over time and well let's just say I don't plan on going back. Im pissed

I asked for a Extra large tea one time and got a coffee. I don't like coffee. Was driving out of the city when I noticed that it was coffee. Gave it to my husband. This was in Rockland in the summer time. Went to the Tim Horton in Embrun to change it and guess what, they actually replaced it with another coffee. You should have heard me swear. My husband was laughing because he received 3 coffees instead of 1.

Got charged for 3 coffees when I actually ordered 2. Paid separately for the 1st one and the clerk charged me for 2 after that. Paid with interact and did not notice until I viewed my transactions online a couple of days later. This was also in Rockland. Two weeks ago!

Asked for a 1/2 coffee and 1/2 hot chocolate and received a black coffee. Gave that one to my husband (again). Montreal Rd near the Queensway. This was Nov 6, 2017.

Asked for an xlarge tea with 2 milks on the side and received the tea with sugar inside. Do you know how gross it is to drink something sweet when you're not expecting it. This was the Tim Horton on Montreal Rd, affiliated with the gas station on the corner of Montreal Rd and Ogilvie. October 22, 2017.

So I have recently relocated to California from The North East and my daughter attends College in Bangor Maine where there is a Tim Hortons restaurant. I love Tim Hortons coffee and think it is the best, unfortunately cannot get here in California so she will occasionally send me a box of K Cups to enjoy. I have noticed in the past couple of boxes that there are a few K Cups that do not work and the water will not pass through. I currently have a box at my house and have had 2 that have not worked. It is since you re designed the cups that they do not brew as well.
I find this very disappointing as they work out to be almost 65 cents a cup (more expensive than other brands) which I don't mind paying as an occasional treat but then when 2 or 3 out of the box do not brew it is extremely disappointing and also raises the cost per cup.

On the bottom of the current box it says:

BB/MA 2018 AU 15 02:53 4
Keurig 2.0 compatible.

I would appreciate feed back and also think you should pass along to your manufacturing/design team.

Yours truly disappointed

Allison Cresswell

892 Heidi Court
Livermore CA
94550

[protected]

allison. [protected]@yahoo.com

We visited the Tim Hortons at Grant Park Mall in Winnipeg yesterday which was not opened until noon. We were told the soup was not made yet and would take another half hour. The grilled cheese sandwich had to be taken back because the bread was not even close to toasted and the cheese not melted. Apparently the grill takes half hour to heat up. WTF?!?!? You open at NOON! Be ready! Never again!