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The Brick, Trans Global / Whirlpool / poor service!

1 Canada Review updated:

We bought a WTW5540SQ Whirlpool Washing machine from The Brick 1 year and two weeks ago. One day after the basic 1 year warranty expired, the machine died. We bought the $80 extended warranty and called the Trans Global repair guy in to have a look at it. He said there were multiple things wrong with it and he would order the parts. He said they should be in on Thursday (this was Monday). On Thursday we called: the parts had not come in yet, call again Saturday... Saturday, they're still waiting for the parts from Whirlpool. Now it is 2 weeks since the thing died and we still don't have an ETA as to when it might be fixed. We asked for a replacement but "they can't do that". It is outrageous that a 1 year old appliance has to wait over two weeks for parts. I suspect The Brick and TransGlobal given the reports here of similar problems with other brand name appliances. I will be contacting Whirlpool and suggesting that they pull the Brick's dealer status or risk losing their reputation as a reliable source of home appliances.

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Comments

  • Ul
      17th of Sep, 2007
    0 Votes

    I yelled at the Trans Global "manager" and was told nothing could be done. Then I phoned The Brick Operations Manger (Mr. Ming) who assured me that as a special exception, they would replace the washer with another copy of the same model this coming Thursday 20 Sept (I'm assuming he meant 2007). Watch this space for further developments (or lack thereof)

  • Ul
      20th of Sep, 2007
    0 Votes

    Ok, Now it is Thursday afternoon and the new washer arrived as promised. The
    installation crew arrived around 10am as promised in a follow-up phone call that
    came in around 9am. It took the installers about 2 minutes to haul out the dud
    washer and install the new one. I've now run 5 loads thru the new washer with
    no problems so far. I guess it helps to escalate these things some times and to
    let them know that I'm reporting my experiences with the incident in a public
    forum where prospective customers can Google it when deciding what washer to buy
    and from whom.

  • Bo
      26th of Jul, 2008
    0 Votes

    I agree 100%. Transglobal sucks. My Neptune top loading washer overflowed causing thousands of dollars damage to my finished basement. An experienced tech could not find the problem with the machine. They took the machine to their shop and still could find no problem. Two techs from the company stated that they would not put this machine back in their own home. I called Transglobal and was informed that I only had a "repair only" policy at which time I quoted their replacement policy which I purchased from them and I had it and would fax it to them if they wished. They then skirted around that with a load of hogwash. I was then told by a Transglobal manager that the machine would be repaired and that's final. I said "How can you repair a machine when you don't know what is wrong with it and even the tech says that even if fixed he would not put it in his house"? Her response was that they will repair the machine rather than replace it. I then realized I was talking to a managerial repeating policy automated imbecile that draws a salary from Transglobal. The technician advised that he had ordered 4 parts which were backordered on a discontinued machine which may take up to six weeks to obtain. He wants to replace all the parts that water goes through, but not the computer with the automatic water level sensor which he advises "could" be the problem. I don't blame the tech as he is following this idiotic decision from Transglobal who are going to pay 850 dollars to fix an 1100 dollar machine that they cannot pinpoint the problem.
    I went to the Brick in Belleville, Ontario, where I purchased the machine and spoke to the manager Mr Ken Wells who is a very personable and caring man. We explained the problem we were having with Transglobal and he did not say much in this regard but in my opinion I don't think he was impressed with Transglobal. Mr Wells immediately looked after our problem in a very generous way and we now have a brand new machine of equal value, delivered within 3 days to our house. All I can say is that The Brick manager, Mr Wells, took excellent care of us and restored our faith that there are decent people out there who are willing to work with you.

    As for Transglobal they can kiss my &%#. The Brick should find another warranty company to deal with. If you do buy from the Brick, I suggest you do not buy the Transglobal warrant because it sucks. Shop around other warranty companies and take one out with them.

    Again a heartfelt thanks to the Belleville Brick.

  • An
      14th of Aug, 2008
    0 Votes

    Our 1 year warranty is expired now we have a extended warranty of 5 years with trans global. our whirlpool dryer was to be fixed on july 25, 2008...Now 5 weeks later we are still waiting for a part that only costs $30.00...what is this company so far in debt that they can't afford a $30.00 part...still as of Aug 15, 2008 we are still waiting for this part no ETA just excuse after excuse from transglobal . with what I spent on the extended warranty I could have replaced the part and hired a service man to install this $30.00 part which has caused nothing ; but greif. Someone please tell me how to get my machine fixed from these yahoo's...

  • We
      27th of Sep, 2008
    0 Votes

    100% agree, Transglobal sucks!!! I have a leaking whirlpool dehumidifier which is still in 1 year warranty. A technician came and could't fix the leaking. I phoned the customer service. They asked for the modal and serial number, and said that the return authorization code will be given to me in couple of days. Two weeks after, I called the customer service and they got nothing, and another week passed by, I called again and they still got nothing. What a ### service is this!!! Transglobal go hell.

    Also, my 10 month old whirlpool refrigerator start leaking last night(Friday night), and the customer service department is closed until Monday. Oh God, my poor truck load of food.

  • S
      3rd of Dec, 2008
    0 Votes

    OMG NEVER BUY FROM THE BRICK CAUSE IF YOU WANT HEADACHES WITH YOUR WARRANTY WELL THATS WHAT YOU'LL GET. MY WASHER NEEDED REPAIR MANY TIMES AND I WAS WITHOUT A WASHER FOR OVER 1 month with the washer parts everywhere on the floor of my laundry room. well they 3 techs tell me its your transmission. i was told your probably going to get a new washer cause the warranty states after 3 or 4 repairs you get a new washer. WELL NEVER EVER LET THEM TELL YOU THIS THEY ARE MISLEADING YOU!!! I find out today that they are ordering a part a spring how is that going to repair my transmission??????????
    I am soooooo disappointed with them that i will NEVER PURCHASE AGAIN A WARRANTY OR ANYTHING FROM THEM.
    POOR SERVICE JUST BE CAREFUL IF YOU BUY
    MY SUGGESTION IS NOT TO BUY THEIR EXTENDED WARRANTY CAUSE YOU WILL REGRET IT AS WE ALL HAVE!!!

  • S
      3rd of Dec, 2008
    0 Votes

    Transglobal is the worst company taking care of warranty problems. Try and get anywhere with them NO WAY, they don't honor their warranty replacement and order parts that don't fix machine
    I am finished with them they are the most unreliable company in the world
    i strongly agree with all the people on here
    headaches all you get when you buy the extended warranty from the Brick cause they deal with
    Transglobal!!!

  • Ma
      4th of Dec, 2008
    0 Votes

    I too am having issues with Transglobal -- I bought a Kitchen Aid Stove -- paid over $2, 500.00 for it and it's only 3 years old -- This is the third time it's been down and I've been waiting for over 3 weeks for a part to come in to repair it -- I've asked about the replacement warrenty which I was told about when I purchased the stove, but they said they want to fix it one more time, and I'm afraid that it'll breakdown again and I get the run around when it does. I WILL NEVER, EVER purchase ANYTHING from THE BRICK and a TRANSGLOBAL WARRENTY EVER AGAIN as long as I live AND i'll make sure all my family & friends are informed likewise -- buyer beware. BTW--the part we're waiting on is expected DEC 15 and Christmas Dinner is suppose to be at my house (somehow I think I'll be dinning at my parent place). We've had to purchase a toaster oven to get us through this mess.

  • Di
      17th of Dec, 2008
    0 Votes

    Maytag the machine that has lonely repairmen! Yeah sure! I bought a new maytage dishwasher and it died. Took out an extended warranty at the Brick which also uses Transglobal. Of course the part was on back order. Called many, many times just to be told the same thing: we're looking into it, the part is here, the part is there, keep calling your service provider, blah blah blah. Finally the last call to Transglobal their rep actually yelled at me for asking for a number of their head office to request a replacement. She would not give me the head office addresses or phone number or her name. I asked her if she treated all her customers like this and hung up. Another rep phoned me with the same old info, the part is in ? the service provider has been asked to book it, blah blah blah. Maytag/ whirlpool are the same, have not been dependable in my books. I'll never use Transglobal again and think twice about the quality of brick appliances.

  • Re
      15th of Jan, 2009
    0 Votes

    I have an exceptionally long story regarding TransGlobal services and a washing machine, but they have already wasted enough of my time...All I can say is, before you buy the appliance, find out who covers the warranty, if it's TransGlobal...then buy the appliance somewhere else...make sure TransGlobal has no part in the appliance you buy.

  • Sm
      18th of Feb, 2009
    0 Votes

    Trans global and the brick are the worst companies if you can call them that!!! I have been worked over many times by them.. I can say to all future appliance buyers DO NOT DEAL OR WASTE YOUR MONEY WITH TRANS GLOBAL!!! your better off with no warranty

  • Ma
      19th of Feb, 2009
    0 Votes

    I sure wish I would have seen this info first! I have had my new front load washing machine for only 2 months! about 3 weeks ago noticed puddles of water coming from the machine! Also when we go the machine home, we noticed a dent in the side. I called the brick. They offered a $75 credit and said if anything is wrong with it after using it a while let them know. Called back and told them about the leak...said I had to speak with Transglobal. they had a repair man come out...he says the drum is cracked and is really difficult and time consuming to repair. (also will be ordering new sensor control for the dryer as it is not drying well. Cracked drum? doesn't happen from using it...had to have happend from shipping. And...the repair man agreed. Trans Glolal, of course, says it its repairable, we have to repair it! Even after it being 2 months old!!! The manager at the brick and manager at Transglobal said the only one who can overturn the decision is the manufacturer...samsung. I bet I know what my response will be, but guess I'll have to try that route. I just cannot believe that the store itself cannot take ownership over the product they sell.

  • An
      20th of Mar, 2009
    0 Votes

    I AM EXTREMELY FRUSTRATED AND GREATLY DISAPPOINTED WITH THE BRICK AND TRANSGLOBAL. THEIR IDEA OF SERVICING MY LG RANGE TOP FAN AND MICROWAVE, WAS SENDING A REPAIR MAN WHO NEVER SERVICED MY MICROWAVE BUT TOOK A BAG OF MY POPCORN HOME TO SEE IF HIS MICROWAVE MADE THE SAME NOISE AS MINE. THEY NEVER DID REPAIR MY LG WHEN IT WAS UNDER WARRANTY, AND NOW IT DOESN'T WORK AT ALL. OBVIOUSLY YOU DON'T NEED A GRADE 12 EDUCATION TO WORK FOR TRANSGLOBAL. AND DON'T ASK FOR A SUPERVISOR TO CALL YOU BACK, YOUR MORE LIKELY TO GET BLOOD OUT OF A ROCK FIRST.

  • Go
      24th of Mar, 2009
    0 Votes

    Our Frigidaire dishwasher, stove, fridge, washer, dryer have all had repair issues in the first year or two. The electronic boards need replacing, etc. Transglobal has been reasonably good, but out too often and delays for parts. Originally bought at The Brick. Planned obsolescence vs quality are an ongoing issue.

  • Hu
      8th of May, 2011
    0 Votes

    Had the same issue with the parts. More importantly the so called repair man stole about $10, 000 in heirloom and irreplaceable items. When I tried to report the theft the operator brushed it off and would not even reffer me to a manager. Needless to say I have advised everyone I know not to buy anything or get any service or delivery from The Brick or Transglobal. The Brick should stand by their client and the guy should be fired, how many others has he taken advantage of? So please take my advice, don't buy anything there and don't leave a repair man alone in your house, the theft took place in about 5 minutes or less and he had the vacume cleaner on and I had been up one level dealing with someone on the phone then came downstairs and was very suspicious for some reason, vacume was on and laying on the floor not being used, and then much later figured out what had occured.

  • Ga
      19th of Mar, 2012
    0 Votes

    All this is so true. I had an HORRIBLE service from TransGlobal and the technician called Patrick no.360 from Services Experts the company whom TransGlobal deals with for the technician. NEVER WORK WITH THESE PEOPLE.

  • No
      4th of Nov, 2014
    0 Votes

    !!! Worst possible service by TransGlobal !!! this is the sixth call to TransGlobal on my LG Stove, with electric control panel. Calls are routed overseas, where people do not know how to deliver, no follow up on promises made; that someone will call you on warranty within 24 to 48 hours, no one does! - VERY DISAPPOINTING!!!
    I was under the impression the 4th service request will qualify for the unit to be replaced... Yeh RIGHT!!! we are at sixth call with the promise someone will call you back within the 24, 48 hours again...
    TransGlobal SUCKS! This is the last time I ever bought anything from BRICK!!!

  • Di
      9th of Nov, 2014
    0 Votes

    I too am having problems with trans global services this company's phone are answered by complete and utter ###s I bought a 60 inch sharp aquos TV from the brick it developed a defect in the screen called one of their techs to come and take pictures and send them to sharp sharp then decided to replace my tv with another one they said it will be shipped to trans global services and then they would contact me for a delivery date it's been three weeks now that I have a defective TV I call trans global services and this ### on the phone keeps telling me that I have to call the brick to arrange a delivery date but when I call the brick they tell me to call trans global and guess what they tell me to call the brick this is totally disgusting how they treat their customers trans global services is a complete joke of a company I don't know how they stay in business or how the brick stays in businesse by completely pudding off their customers the brick should have their dealers license revoked their should be a way for us to report this shoddy behavior.

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