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Telus / internet/phone 3 yr contract

1 Nelson, British Columbia, Canada Review updated:

i was stupid enough to get into a 3 yr contract with telus, for internet/phone deal, for 70.94 a month all inclusive, no extra fees, etc, well the first month they started screwing up my bills, to make a long story short, i am now paying 150.00 per month for this service, they said im lying about the contract, even though i have letters from rob durham the senior vice president of telus, on client operations, that i have this contract, every time i phone, which is every month i get this bill, they say ya, well fix it on next bill, LIES, or they just hang up, or they say, its other charges, that is not covered by my contract, OR NO SUCH CONTRACT IN EXISTENCE, SINCE THEY DONT GO BACK FURTHER THEN 1 MONTH!!!, so they cant see i have a contract

is there anyone out there who can help me, with phone numbers of durham or some place or some one who can straighten this out, the customer service people are a total joke, half of them dont speak english, and they all lie!!!

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  • El
      3rd of Oct, 2008

    ...wondering if you have tracked down a senior management phone number or e-mail...i've been getting the same sort of run around as you have last two cell phone bills were $664 and the $353 (no typos and no decimal points)...they did take some off each bill but i'm still pissed as i have been quoted to be receiving bills from $120-$150...i just want to pay $150 for my bills as quoted, but have received the same "it will be adjusted on the next bill" gets worse, but i won't bore you all right now, but would love to have a number/e-mail of somebody who can do something...

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