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Telkom SA SOC
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Telkom SA SOC
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1.0 2687 Reviews

Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

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C
4:25 am EDT

Telkom SA SOC adsl/ instow service

I ytook out the adsl special hat ran in April and we told that the technician that came to install would come with my modem. After asking repeatedly of they were sure I wad sent on my way with assurances hat I would get my modem when the technician came. Despite the promise that was me to me in store j once again had to go to telkom clearwater mall to go and pick up my modem. I was put in one que and then moved to another while staff argued with one another as to where I need to go to get my modem. I have been waiting for over 30 minutes and still nobody can tell me where I need to go and who to speak to to pick up a modem that I was told I would get from the technician. The service is deplorable and the staff are not at all helpful. If I had known all of this when I got the special I would rather not have bothered with it and chosen a different service provider. If your own staff do not know what they are doing how can you expect customers to be happy with he service they get and to keep using telkom as a provider.

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3:34 am EDT

Telkom SA SOC mobile number

I wanted to used my number abroad and I was told to fill in some form and I did only to find out Telkom does not have international roaming for prepaid user and that I can't use my number abroad which I found to be strange. I emailed the form only to find out Telkom only offers sms roaming on prepaid numbers, which was not a problem for me as long as I could still use my number. 4 weeks down the line I'm still waiting for the activation or some sign that something is being done but nothing! A huge inconvenience as I depend on that number as an exchange programme student.

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3:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC my cell phone contract

Hi around Feb/march i subscribed for a freeme for R59 that was advertised as an adfon to my current package and would run 30days recurring.oncr i applied i recieved a message to say that R59 was debited of my account and this package will run for 7days only .since then i have been charged R59 everymonth and nobody seems to be able to help.i have called numerous timea and have been to the telkom store gateway to no avail

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2:42 am EDT

Telkom SA SOC adsl line billing department

Good Day, I was billed on two separate accounts for the same service (ADSL)R799 Uncapp, after weeks of calling and emailing this was resolved. Now I get another statement from the account which was supposed to be closed with a credit balance. When i queried with the Telkom Chat service they give me an entirely different balance saying that I am in debit.

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G
6:33 am EDT

Telkom SA SOC waiting 6 weeks for adsl installation

I applied 6 weeks go for a ADSL special that ran in April 2017. Did the application, finalized the paperwork, and a date was given for installation. This date came and went. When I phoned Telkom on 10210, I was told that there was a problem with the ADSL hub in our area to be fixed. Then I was given a reference number (160511221A) installation date of the following Tuesday, 18 April. Again this date came and went without installation. We found another number [protected] which we phoned, but we got the run around again and no real answers as to why appointments weren't kept. Then I was scheduled for installation again 25 April which was just a repeat of the previous week's - no installation.

On Friday, 28th someone else phoned to schedule yet another appointment for 2 May, which we were told will definitely happen. It was the escalated and I was given another reference number (979945).
When we asked why it wasn't done before, we were told that the problem with the ADSL hub ad been finally fixed on 26 April so they can schedule installation.

Then this morning (4/5/2047) someone from Telkom phoned to reschedule appointment for next week again and when he got upset out another postponement, she told my husband that he never answers his phone when technicians phone him and they're getting tired of him. At this point his blood was boiling and he put the phone down. Because of the nature of my husband's work, his phone is always on, and there is no record in the call logs from the technician we were given the number for. No respect for clients and once again...no installation was done!

When I phoned on 4 May 2017, I was told that the matter has been escalated and installation will be done on 5 May 2017. When I phoned again today to enquire why installation was not done, I flipped my lid as the callcentre agents are incompetent in giving through the correct information. I was told that the matter was now with the operations manager.

I demanded to be put through to his office as no one gets back to me with any feedback. After holding another 15 minutes, I was put through to Michael, who I was told is the operations manager. He then told me that a manager will be going out tomorrow morning (6/5/2017) to check if the work was completed on the ADSL hub from 3 weeks ago. He also said that the installation can't be done without this manager signing off that the lines are now working as they should. By now he sounded like he was reading off a preset script...

I asked him why didn't the call centre guys have this relevant information, which would go a long way to helping customers correctly, he told me that if they log into a customers profile, the just look at the first info re dates and assume that it's right. i the told him that the staff needs to be retrained then as they don't seem to know what they're doing!

I have given Michael my office and personal cell number to inform me tomorrow about the findings and to schedule yet another installation. Lets see if he holds to his promise.

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2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC technical service

I have since Feb 2017 difficulty accessing my internet. I logged a technical issue with your call center (Ref: [protected] d/d 10 Feb 2017) requesting someone to inspect my signal strength and uptime on my rooter. No response, yet full payment on the inv was made. I logged another request with your call center (Ref: [protected] d/d 09 Mar 2017) for someone to please have a look at my signal strength and uptime on my rooter. No response, yet the inv was paid in full again. I then logged another request (Ref: [protected] d/d 25 Mar 2017) same problem, access to internet limited and staggered. No response, yet full payment on inv again. I then logged another request for the same problem (Ref: [protected] d/d 08 Aprl 2017) No response, yet i made full payment to the inv again. I then logged another request (Ref: [protected] d/d 28 Aprl 2017) guess what, no response, yet the inv gets paid again. I then phone the 081180 no and spoke to one of the consultants who promised that the matter will be referred to the technical dept (not sure what happen to the previous referrals) and received a new Ref: [protected] d/d 03 May 2017, to which i received a followup call and the technician could only tell me that we will have to wait in line till there is an opening for a technician to come to my premises. So, i have received the new months statement and inv and i am sure payment is expected. What exactly am i paying for? cause, there is no service, i do not have the access to my internet as promise, i dont get my matters resolved. I've just had enough!

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2:16 am EDT

Telkom SA SOC Telkom line not working. No internet

Good morning!

I logged a fault on Monday, 1 May 2017, reference number 453CNK020517. My number is [protected]. First I had no internet, and then all of a sudden I had no Telkom line. It's very frustrating. I have been phoning every day to have an update, but the same lame excuse is given - They're working on it. Really?! 5 days? How long does it take to work on a line. I have a contract with Mweb, and I really don't have any problems with them. But I really hope that they will find an alternative partner; Telkom is going to cost them clients!

I need internet for my profession, and my children are UNISA students needing internet. Above all, I am paying my Telkom account EVERY MONTH. I really expect better than this.

Please can I get some feedback asap? I'm not even sure if this email will reach the right people.

Regards
Elizabeth

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M
8:33 am EDT

Telkom SA SOC Fault not fixed after 30 days

FAULT: 298CRK070417 - ADSL line not working, was logged on the 7th April 2017. After numerous calls to telkom, a Technician phoned and made an appointment with me. I can unfortunately not remember the tech's name. I arrange with my work to be at home, nobody pitched. It is a month later, i have spent about R3000 on mobile data ( I bought bundles and this is not out of bundle rates - i am bought R3000 worth of Afrihost mobile bundles) nothing has happened so far. Not a phone call, nothing. I complained via Twitter and all i get are generic answer about a supervisor will phone me and so on. I am extremely frustrated and irritated with the whole situation.

Please assist me...

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J
7:14 am EDT

Telkom SA SOC lte very slow

The LTE in the Nigel, gauteng area is super slow. The upload speed is less than 0.8mbps. The download speed is in the evenings 1mbps. Sometime even less.
I have complaint about this before with no successful resolution.

If you have LTE it supposedly to be much faster than 3G and not like EDGE. It seem like there is a time when the speed is much slower but if it is due to high demand then you need to upgrade your system to be able to carry that demand.

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6:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC internet and billing

Horrible billing service they bill your account on wrong dates almost every month say amounts bounced charge you for their ### service and then the internet im paying for is also garbage disconnects every 5 minutes then to top it off you log a complaint with cust service to resolve it recieve no refrerence just to contact again and find out nothing was logged with them... I have to pay my account manually 90% of the time because of the billing sevice not debiting my account then i get charged for it!

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M
5:01 am EDT

Telkom SA SOC unethical behaviour

Re: Account No. [protected]

Good day!

A month ago I had a telephone call from the Call Center of Telkom. The lady offered me to change our internet speed from 20 mbps to 40 mbps. Before I agreed to do that I asked her about the price. She told me that if I cut off from my account the "free calls" (I assume this is the Telkom Anytime Extra), the difference will be minimal but she never gave my any figures. She gave me the e- mail address where I can cancel the "free calls" from my landline. I sent an e- mail with my request. Nobody replied to my e- mail and now I can see that I still have to pay for my "free calls" that I do not use.

Not only that. We have only 2 computers at home. We do not download anything from the internet- like movies, music, etc. I watch European TV. Since we changed to 40 mbps there is no difference in the quality of the internet. I have the feeling that I have to pay for something that hasn't been changed.

My requests are to:
1) cancel the "free calls" from my landline.
2) to change back to 20 mbps for my fiber internet.

If this is not the right place to ask for that, please advise where and how to get help. It is always impossible to reach the right people at Telkom when I have any problems either with the fiber, or with the landline, or with my contract.

Kind regards,
Mariola Kirova
[protected]

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R
3:54 am EDT

Telkom SA SOC unauthorised debits month on month and disgusting service

I have not received any feedback from Telkom. Further to that I have not been refunded an unpaid amount due to the unauthorised debits occurring on my account that has affected my credit profile as well.

CASE NUMBER: [protected]
ID: [protected]
CEL: [protected]

This is very disgusting service indeed and I have no belief in clients experiencing such pathetic service when they have been with the service provider for more than 5 years. I have been contacting Telkom and don't get through, an average of 10 minutes to get through on all attempts and when I got through the agents were confused and not sure how to assist.
I have advised them on the previous unauthorised debit and this was occurring from a contract settled in September 2016.
I am still being debited for a contract concluded with Telkom?. To find that this has happened again in April 2017 post the conversation in March 2017. This is unacceptable and needs to be managed in the quickest time.

Please can you escalate this to your management to assist or intervene.

My statement showing the amount of R1050.00 being deducted on the 27/03/2017 is attached and further the contract amount deducted of R229.00 the 27/03/20178 and the unpaid of R60.00 dated 28/03/2017 that has not been refunded. No formal response or apology has been sent by your organisation.

The next unauthorised debit of R200.94 dated 25/04/2017 has not yet been refunded. The SLA time of 72 hours has been exceeded, as I have contacted on the 28/04/2017 at 11:22 am. I would like to know what's going on?

Please urgently advise or I will take this further via all complaint channels available to voice my issue.

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7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Telkom SA SOC telkom mobile

I have been trying to resolve a problem on cell [protected]
Since 28/04/2017 case no [protected] I have made numerous daily calls and no one can tell me what caused the problem or when or how it can be resolved
I think this is very bad service taking 6 days and you cannot even tell the client what the problem is.
You have changed a very happy customer into one that feels he cannot recommend your product as your product as your service went from exellent to very poor

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6:19 am EDT
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Telkom SA SOC cancellation of adsl - no feedback/resolution

Customer: [protected] TIN: 2950817 (Shawn-Douglas Henderson)

Applied for ADSL line @ Telkom in November. The line was installed in December. Only had 1 week's internet and then it crashed. Needless to say how many calls was made and personal visits to Telkom.

A new ADSL router was delivered but to no avail. Still no internet. Finally a technician, after more fruitless hours spent on the phone and visits to the branch, informed that the old cables were corroded and very old and needs replacement. Apparently a call was logged but till today nobody ever came out.

We finally decided to cancel the contract due to very bad service and we still needed to pay. In other words we payed the deposit of R 750. A payment was made for December and January and still no service were received.

A form was filled in and mailed through and thereafter we took both routers back to Telkom Key Wes whereby the details were filled on the said forms. I cannot begin to say how frustrated we are with going up and down, back and forth, spending how much money on airtime by calling Telkom and finally by visiting Telkom itself.

We are told a different story every time but all comes down to one thing that reversals were done but no refund was made to us. All the while the bill is still running on a monthly basis and we keep on following up with the promise that this matter will be escalated to a Senior person to attend to.

When will this matter be resolved. We didnt want to cancel the service but was forced to. Who in their right mind would want to pay for a service they are not getting at all. It is unacceptable. And Telkom doesnt have a care in the world because they know that they are the only service provider in S.A as far as lines etc are concerned.

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3:49 am EDT

Telkom SA SOC unresponsive, unsolved.

Hello

I did make complains against telkom for unasked deducted, but still nothing further proper solving. I am highly expected that they must pay back my R600-ish.

Please see full statement at:

My Telkom account is: [protected]

https://www.hellopeter.com/telkom/reviews/repeat-unsolved-non-deaf-friendly-delayed-to-terminate-contract-ongoing-unasked-deducted-bill-2218236

Regards
Dirkie

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1:42 am EDT

Telkom SA SOC unable to cancel service and stop accumulation of line rental

I am acting on behalf of my 83 year mother. My mother moved from Witbank, Mpumalanga, South Africa to Gauteng South Africa during January 2017. On the 24th January 2017 an e-mail with the cancellation form was send to consultant Keriha Surajlall and [protected]@telkom.co.za . We haven't heard anything from Telkom and at the end of March 2017 we receive an account for R 550. I phoned the customers services line on the 11th April 2017 and spoke to consultant Josef Boesak who asked me to e-mail him all related documents and correspondence and promised me that he will followup with the relevant departments and revert back to me with a solution. I have e-mailed him all the documents as requested and to date, 2017/05/03, we haven't had any further feedback just another account of R 720.75, delivered at a wrong address even after I have supplied an alternative postal address. As per information supplied by Josef Boesak, the amount carried over to the February account was R 207.20, which we are willing to pay, but we are not willing to pay the rentals for the line for February, March and April 2017 seeing that Telkom has been informed of the cancellation. It is very clear that someone or a department at Telkom SA are not doing their job as they are supposed to, that they don't care about customers and don't care about possible future business even though there have been news that Telkom SA is not doing that well financially.
All I want is to get the line cancelled and the rentals reversed. My mother is not even aware of this problem! Would you like your mother of 83 to be burdened with something like this?

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L
1:40 pm EDT

Telkom SA SOC re-rica: [protected]

Today, the 2nd May @ 18h00, I went to Carnival Mall to Rica my phone but the older white lady that assisted me with black hair, her named starts with M, forgot her name, was not helpful at all she told me that she will send an e-mail in the morning contrary to what the call centre agent told me hence I rushed to have this done at the Carnival Mall branch to be effective immediately. We have a high crime rate of house breaking and just straight ambush in my neighbourhood. This past long weekend it was just out of hand with lives threatened at gun point. I therefore cannot be without my cellphone. How am I to call the police for help? or even whatsapp the neighbourhood patrol forum.
Please lets us render the services we promise by law to the community. I drove for nothing to that store, wasted my petrol and time. The store closes at 19h00 I was there @ 18h00 an hour before the store closes with my ID green barcoded book and proof of residence, why was I not helped immediately with Rica on my phone? [protected]

Very upset
Mr LN Khumalo
[protected]@hotmail.com

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1:22 am EDT
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Telkom SA SOC telkom mobile wifi router

Hi there my name is atif khan on the 15 the Feb 2017 I bought my 1st WiFi router which is on promo 149 a month. They didn't tell me taht there is any extra cost or any connection fee etc even on the pamphlet I didn't see anything like that. However I took another device on 16 the Feb also . They didn't deduct any amount end of Feb but end of March they deducted 1096. And I have been complaining about it but there is no response from them as yet. When I was signing contract I made sure my limit when I tan out of data is minimal to 1 rand . However Telkom hasn't come back to me and explained anything about deducting so extra amount. I need help please

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3:30 am EDT
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Telkom SA SOC product of telkom that is misleading

I am miss. Du Toit tel no [protected]. Telkom gave me one year free calls to Telkom and Telkom mobile numbers. In the beginning of March they said that that that first year or free calls was finished and sent me a SMS that I can activate a 500 mb free for R59 but no where did it say that that product is only valid for 7 days. I activated it and then realized that it was only valid for 7 days. I contacted Telkom and they told me that it was supposed to be valid for 31 days. They said that they will rectifie it but every month the deducted the money and dit nothing. Every time Telkom just said that they are working on it and it will be rectified but every month they take my money. I don't know what to do because Telkom does not help me and is taking my money every month. I asked them many times to cancel it but thy don't thy just keep on deducting my money

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schmieaf
, ZA
May 01, 2017 12:22 pm EDT

I was caught with the same scam in Februray this year. Only after I purchesed this package did I realize that the promotion was misleading in the sense that it is only valid for 7 day. I have ever since been trying to get this canceled from my account, but keeps deducting R59 on the 1st of ever month (3 moths in a row now). Numerous refs and plenty calls to the call centre to no avail. Pathetic service. [protected]

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N
9:22 am EDT

Telkom SA SOC received adsl line instead of optical fibre from telkom and given no advice.

Is this how Telkom operates: Charles was the technician and came to my house. He did the connections however when asked how to set up further he refused to.assist further and.suggested " get in touch with the tv people" after he left I cudnt operate my tv, my.dvd player...preventing me from having to watch dvd movies. He installed the adsl line but didnt help with regards to my smart tv password which was not even accepted which meant I had to reset the password and that also didnt work. [protected]@4. Contact on the 10210 number - no help either. Absolutely poor service. No product knowledge to me the customer. He just installed and.left me.with no further assistance. This levs.me.with no choice.but to repudiate any contractual agreement with telkom since.I am now.paying.for an adsl line instead.of a fibre connection.

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Phone number

+27 123 112 186

Website

www.telkom.co.za

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