Telkom SA SOCmisleading sales hype

i was contacted by a salesperson some weeks ago offering an upgrade to Fibre. I told the lady I did not need an upgrade as I was happy with my present situation.
One week later I was again contacted by a lady ensuring me that changing to Fibre would be absolutely free and I would have a 'like for like' account, in other words everything would be exactly as before only faster and more reliable.
I asked her to send me the details in writing and was told that the conversation is recorded and served as a contract. I then agreed to the installation to my regret.
I previously had 40 Gbs now I have 20.
I believe Telkom have deliberately misled me and would like to know what recourse I have.

Nov 29, 2018

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