Telecheck / First a victim of theft and then a victim of TeleCheck
My car was broken into and my check book was stolen. My wife and I were put through the ringer by the Credit Union in trying to secure our hard earned money. In the end, we had to close our checking account in order to protect our funds. We simultaneously opened another checking account so we could continue to live our lives. All of this was done over the course of one day in an effort to minimize our loss from theft.
One of the checks that was outstanding on the closed account was a valid check written to a Telecheck client. We attempted to work with the store in which the original check was written to remedy the outstanding check, but we were told that we had to work with Telecheck. We never received anything from Telecheck and thought we would pay the bill when it arrived in the mail. Telecheck victimized us a second time by denying checks written at other Telecheck vendors and charging us unfair and outrageous fees and all of this without any notice of any kind - address and phone number are on the check, and they never contacted us so we could resolve the issue. As if that was not bad enough, despite requesting written confirmation of any amount of debt multiple times, we never received any written notice from Telecheck, and the customer service people on the phone were extremely rude and unhelpful. One would hope that when a client, albeit an unwilling one, was trying to give you money, the least the vendor could do is be civil and polite. However, that does not appear to be the Telecheck way of doing business.
The most outrageous part of this whole situation is that Telecheck staffs their customer service number 24 hours a day, but does not staff their actual payment department past 7pm central time. The customer service staff indicate they are unable to accept payments. One would think that cash flow and fund collections are a priority in a business. However, Telecheck apparently does not do business that way.
Very poor way to do business. Very poor attitude. Very pissed off consumer.
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