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2.2 1 Review 211 Complaints
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ScoreSense.com Reviews 212

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12:00 am EDT
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ScoreSense.com Empowering Your Financial Journey with ScoreSense

Are you looking to take control of your credit scores and reports? ScoreSense is here to empower you with all three credit scores and reports from TransUnion, Equifax, and Experian. Customers have praised ScoreSense for its user-friendly interface, informative insights, and excellent customer service. Whether you're a seasoned pro or new to the world of credit monitoring, ScoreSense offers a comprehensive solution to help you make better-informed decisions about your financial life. Join the countless satisfied customers who have found success with ScoreSense and embark on your journey to financial empowerment today!

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  1. Pros
    1. Comprehensive Credit Reports
    2. Identity Theft Protection
    3. Real-Time Credit Alerts
    4. User-Friendly Interface
    5. Educational Credit Resources
  1. Cons
    1. Recurring subscription fees can be costly.
    2. Complaints about difficult cancellation.
    3. Limited services compared to competitors.
    4. Potential for unexpected charges.

ScoreSense.com Complaints 211

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8:02 pm EDT
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ScoreSense.com Unauthorized credit card charges

I never signed onto this company for ANYthing, yet in reviewing my credit-card

statements for the past three months, I see charges for each of the 3 months.

After submitting my information I'm informed there's likely too little information.

Specifically, it was suggested I provide (from a cut and paste):

"Key dates and details (time, store or location; serial number, order/ticket number, etc.)" KEY DATES ARE THE PAST THREE MONTHs; THERE IS NO STORE OR LOCATION; NO SERIAL NUMBER; NO ORDER or TICKET NO.

"Any supporting documentation if applicable (contracts, invoices, bills, receipts, warranties, work orders, etc.)" THERE ARE NOT CONTRACTS, INVOICES, RECEIPTS, WARRANTIES OR WORK ORDERS.

Desired outcome: Immediate cancellation and a refund for each of the months of unauthorizedcharges.

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8:57 am EDT
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ScoreSense.com I inquired about my 3 credit scores and was under impression it was free! You led me to believe that.

my names is Celia Hennessey and I saw a charge of 29.99 for my 3 credit scores that I did not authorize. I am a senior citizen over 75 and you should not have charged me without my consent. I want a full refund and I will never tamper with my credit scores again. I live on a fixed income and this hurt a lot. Please credit my account for the money that you had no business deducting. I talked to my friends and they said they have heard of your company doing this and I should hire an attorney to fight it if you do not comply. What a way to do business. You will be hearing from me again if I don't see a credit in my account

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9:47 am EDT
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ScoreSense.com Unauthorized debit card charge

i recently noticed $29.00 missing from my SSDI debit card. i called social security and they helped me find out what happened and when. it occured july 10th this month and it was a charge to my account by otlscoresense.com. before 7/19/2023 i have never heard of this company and still dont even know what they do. as for joining a membership, i do not know anything about it and never autherized any money to go to them. no $1.00 starter membership. and honestly never even heard of them let alone consider joining any membership. as it stands i have not seen any document indicateing that a membership any membership ever existed. niether any time in the past or present. all i have seen is proof from SSA that this money was charged to my account by this company. i have found email address to their customer service and sent them a message requesting the money be returned to my debit card. i have not got any response back. i have searched my computor browser history for any sighn that i have been on their website even by accident and their is nothing. my name is anthony fries. [protected]@gmail.com

Desired outcome: i would like the $29.00 returned to my SSDI debit account as soon as possible

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Is ScoreSense.com Legit?

ScoreSense.com earns a trustworthiness rating of 86%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates ScoreSense.com highly, which means their services are pretty reliable. Despite this, their 31% complaint resolution rate raises questions. We recommend users check reviews and complaints about ScoreSense.com to understand what to expect from them.

We found clear and detailed contact information for ScoreSense.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ScoreSense.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Scoresense.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Scoresense.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for ScoreSense.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up ScoreSense.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • ScoreSense.com has been found to only resolve 31% of 1 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
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1:15 pm EDT
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ScoreSense.com Credit monitoring

I never signed up with this company they have attached them SELVES to 2 of maybe 3 but under a different Company name I'm retired and I live entirely on my retirement check I had absolutely no need to sign up with them because I already have an account with Experian that I pay monthly for 19.95 for the past 7 years I WANT A REUND FROM JULY 2022 NOW

Desired outcome: COMPLETE REFUND OR CLASS ACTION COMPAINT

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7:58 am EDT
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ScoreSense.com Misleading advertising on google.

I was in a panic trying to get a free credit report (thought someone had opened a credit card under my name and charged $5,050 dollars) and came across this sight that said I could get it for a dollar. So I agreed to pay the dollar, changed my mind and looked into another website. A week later I was charged $29.95 and immediately called them the same day I was billed. I explained the frame of mind I was in at the time and missed any fine print that was there. Also told them I never used the service at all! I called to dispute the charge and was told I did not call the day I agreed to be billed - so the charge would stay. I am going to call my bank to dispute this charge.

Desired outcome: Please refund $29.95

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5:39 am EST

ScoreSense.com Free credit report

I noticed this morning that I have another charge from scoresence.com. I called the customer service number in November after seeing a charge on my bank account come through that I did not recognize and researched the internet to determine where this was coming from. A man answered and told me my subscription would be canceled and I would be refunded. He then requested a different debit card because the one I use (Moneylion) would not take the payment he was attempting to issue. I didn't like it, but I'm a single mom, needed the money and decided to pay attention for any new charges and close my account if that were the case. He stated my refund should be there by the end of the day. Well, that day has yet to come. After the call to customer service, I looked back through my bank account and saw they had started withdrawing funds October 12, 2022 in the amount of $1. On November 19, 2022 I was charged $29.95 without giving permission, or being notified. I called them that day and was told I would be provided a refund. I also see that they continued to charge my account on December 19, 2022 and again today. I have sent them an email and am now being told I need to contact customer service to cancel again. I will be calling them when they open to again request a refund for now 3 months of charges.

Desired outcome: I would like the refund I was told I would receive along with this month. I would also like the subscription I did not ask for to be canceled.

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2:26 pm EST

ScoreSense.com They sound like hackers should not be allowed to be in business.

I did not apply for this service. I called them and told them this they were able to bring my supposed account up by s. s number. the man said he would cancel the account. send me email they had charged 1 dollar and then another fee of about 29.99, email not received. I asked how they got my info to purchase this he could not answer me.

the reason I called them direct my bank teller advised I do that. I could file complaint with my bank but then they would issue me new card number. I dont want that. I've had to many cards reissued, causing nothing but trouble.

now I am wondering if the cancelation was legit.

Desired outcome: I don't like how they got into my account without my knowing. I dont want this published on internet .

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Marion Mickles
US
Feb 08, 2023 11:00 am EST

I too had been charged monthly from this company. I had been charged a total of $628.00 Total going back to 2021. I notified by bank, and they are looking to conduct an investigation. How they got my information I did not know.

They also used my card that had expired but continued to charge against it. It seems there are lots of complaints about this company on these issues of ghost accounts.

When contacting this company, they insisted I signed up. I know I did not because I have Experian.

Why would I sign up for another credit Bureau. I have had Experian for many years and no other accounts. Anyone else out there check your bank statements for OLTscore.com on your accounts and beware. They seem a little scam.

There was no confirmation of me establishing account or anything.

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7:45 pm EST
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ScoreSense.com Scoresence

ScoresensChcharged my credit card January 3,2023

$ 29.99

When I called customer service, they told me I don't have a account and wanted all my information this is fraud and I can not afford it , also the Frist time they tried to charge me my bank declined the authorization, then scoresence charged me again

Cheryl Choate

[protected]@gmail.com

Desired outcome: Get my money back and cancel how they got my information

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12:37 pm EDT

ScoreSense.com score scene

I only used scorescrne one time and I had nothing about them taking no 29.95 out of my account I am very ticket off that is same thing as stealing fraud and I will take action I want my money back or I will get a hold of someone to get it back legally I will suggest to anybody do not use your score please so please put my money back in my account I asked already and it was denied so I put another thing to put my money back in my account and hopefully you guys will do the right thing I'm a Christian girl I do not believe and stealing lying

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3:30 pm EDT

ScoreSense.com Unauthorized monthly charges

My 77 yr old mother mistakenly had the service in 2016, and canceled as soon as possible. In 4/2021 the account became

active again without authorization.

As my mother has mental impairments she was unaware of the monthly charges. Upon reviewing her accounts we became

aware, and promptly canceled, requesting a refund for the unauthorized charges from 4/2021 to 8/2022. Customer service

even verified that the service had not been used at all.

Only one charge was credited. This is clearly a situation of fraudulently taken advantage of a senior citizen.

-written by customer's daughter, Julie J

Desired outcome: Please refund

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1:11 pm EDT
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ScoreSense.com These people took money out of my account with out my knowledge

This happened 3/16/2022

I was looking through my bank account, which I don't do very often an found a web site that I did not recognize. It had taken $29.95 out of my checking account. Looking into it further I found that many people had the same thing happen to them. I called my bank and they said to contact the website and see if I could get some answers. The person I talked to was pleasant, and said he canceled my subscription (I never had a subscription that I knew of) and would put me "in" for a refund for the subscription that I never knew I had. so I have to wait several days while someone goes over the information... I will be back on this site to let you know just what happens... Stay Tuned!

Desired outcome: I would like a full refund please...

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8:08 pm EST

ScoreSense.com Don't want service anymore cancel subscription

My name is Kevin Buckner my email is [protected]@gmail.com my address is 2510 cactus Dr. Colorado springs Colorado, 80911. I don't use this service never will use there service. They are a scam and [censored] scoresense for taking $30 when I already have nothing. I want subscription canceld and them to stop hitting my bank account. They need stop taking my money immediately🤬

Desired outcome: Cancelled

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9:26 am EDT

ScoreSense.com Monthly $29.95 account theft

I recently used a service as did my mortgage company to check my credit score. That was ONE TIME over a month ago. Now I see the hit on my checking account each month. CUT & PASTE FROM MY ON-LINE Banking screen — 6/21/2021 OTL*SCORESENSE xxxx-3166 ($29.95)
NOTE: For more information about Pending Transactions,
This is NOT AUTHORIZED! This is stealing from my checking account EACH MONTH.

Desired outcome: STOP the steeling.

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8:25 am EDT
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ScoreSense.com Unauthorized withdrawal from my bank account

A CHARGE was made to my bank account which I did not authorize.Please reverse this.Cancel any future and all past transactions with
Sscoresense.

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9:22 am EST

ScoreSense.com They keep billing me for services not authorized

For the past 3 months ScoreSense has charged me for services that have not been rendered. Drafts from my bank occurred on : Sept. 4th, Oct. 5th, and Nov, 4th. Bank is First United in Denison Texas.
Please stop these fraudulent charges. This company is preying on senior citizens and should be stopped.

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6:11 pm EDT

ScoreSense.com doesn't work

Don't even know what this is for. This was on my credit card and I don't even know what for.

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11:38 am EDT

ScoreSense.com Unauthorized service charge

A sevice charge of 29.99 withdrawled from my bank account. I did not agree to this

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5:34 pm EDT

ScoreSense.com Credit report services, i.e. alerts

I signed up with this company hoping to get better info about my credit status than what I was getting elsewhere. They make a big point of advertising their services basically as 'free'. Most people only check it maybe once during the trial period. Before or after that, if you don't cancel the service by MIDNIGHT of the 7th day, they do claim it wasn't cancelled before the expiration of a 7 day free trial. Who's up at midnight? I'm not sure I ever received one alert about any change on my credit but I finally got it canceled. BUT guess what, they got me in saying it was free - when I want to get out they want to charge me OVER $30 - just to stop.
TALK ABOUT FRAUD!

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5:44 pm EDT

ScoreSense.com Unauthorized debit transaction

There has been a debit transaction to occur on my bank statement in the amount of $29.95 on 7/21/2020 for credit protection services that i did NOT sign up for. Nor have I approved for your company, ScoreSense.c, to withdraw any funds from my account what so ever. I suggest that you give return my money asap. I do not have a client number because I never sat up an account. Being that you had no problem getting my information without my provision in order to access my bank account to begin with, you obviously already have the information you need for returning my money. My name is Rachel Merrell.. Now, go to your data files and pull up that information and give me back the money that you took from me and then delete my name and information from your billing account and any other accounts that you may have created using my name and all that is associated with it.

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3:42 pm EDT

ScoreSense.com Transaction on my card

Yall took a 29$ charge off my card without permission and i want it replaced and i want there to be nomore took out on my credit without my permission i didnt wish to keep paying after paying 1$ and then 4.95$ for what i needed from this site but then couple days later there was another charge without contacting me for permission to continue with the servicing so please help me fix this proble3

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About ScoreSense.com

Screenshot ScoreSense.com
ScoreSense.com is a credit monitoring service that provides users with access to their credit scores and reports from the three major credit bureaus. The platform offers tools for tracking credit score changes, identifying potential errors, and understanding credit factors. Additionally, ScoreSense includes identity theft protection features.
How to file a complaint about ScoreSense.com?

1. Log in or create an account:
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- If you don't have an account, click on the 'Sign Up' option and follow the steps to create a new account.

2. Navigating to the complaint form:
- Once logged in, locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the title:
- In the 'Complaint Title' section, briefly summarize the main issue you have experienced with ScoreSense.com.

4. Detailing the experience:
- Provide detailed information about your experience with ScoreSense.com, including any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint, but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click on the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- After submission, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against ScoreSense.com on ComplaintsBoard.com.

Overview of ScoreSense.com complaint handling

ScoreSense.com reviews first appeared on Complaints Board on Aug 9, 2009. The latest review Empowering Your Financial Journey with ScoreSense was posted on May 18, 2024. The latest complaint recurring debits from my credit card account was resolved on Dec 31, 2014. ScoreSense.com has an average consumer rating of 2 stars from 212 reviews. ScoreSense.com has resolved 66 complaints.
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  1. ScoreSense.com Contacts

  2. ScoreSense.com phone numbers
    +1 (800) 972-7204
    +1 (800) 972-7204
    Click up if you have successfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number 0 0 users reported that they have successfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number Click down if you have unsuccessfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number 0 0 users reported that they have UNsuccessfully reached ScoreSense.com by calling +1 (800) 972-7204 phone number
    Customer Care
  3. ScoreSense.com emails
  4. ScoreSense.com address
    4447 North Central Expressway, Suite 110 PMB 406, Dallas, Texas, 75205, United States
  5. ScoreSense.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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