After paying off 3 bounced checks, 2 months later (9/24) I received 3 letters from TRS charging me $50 for each check-service fees. I figured okay, I gues that's about right.
Less than 12 hours after receiving the letters, they withdrew the first $50 without my knowledge or consent. I did not even have the chance to wake up in the morning and call them about it. The checks (that had bounced)had already been paid. I was told that if a collection agency is trying to get $$ from someone for a second party, they can legally withdraw the money without asking you. HOWEVER, TRS was acting only for themselves.
After calling them and speaking with a supervisor, they apologized and assured me they would refund my $50. That was all I had in the bank at the time, and don't get paid until the end of the month. They were very apologetic, which sounded to me like they knew what they did was wrong.
Unfortunately, I wake up on 9/26, check my bank account on line, and they have tried to take out the other $100 I owe them-again, without my knowledge or consent. Now I am in the red $70 for NSF, because there is no money in my account.
I am furious at these people, and called them again today(9/26), talked directly to a "supervisor", and got the same "I am so sorry, we will refund the money". I tried to explain that they did not get any money, because their withdrawal request was NSF, but the guy was not listening. I was not yelling, just assertive, and begged them NOT to do this, taht I would pay them next week. He hung up on me.
Okay--Can anyone out there help? I want to speak to someone higher up in this company; does anyone know a number I can call? I am an intelligent person, I pay my bills, even when they are late (I am having the same problem others are having economically), and am not trying to get out of paying them their service fees. BUT--I feel something should be done about this.