The United Kingdom
PO Box 10036, Leicester, LE3 4FS

Spain
C/ Goya, 29 Planta 2-3, 28001 Madrid

India
Unit № 931, 3rd floor, Building no. 9, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Andheri East, Mumbai – 400093

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Use this comments board to leave complaints and reviews about Equifax Information Services. Discuss the issues you have had with Equifax Information Services and work with their customer service team to find a resolution.

Equifax Information Services Complaints & Reviews

Jan 16, 2021

Equifax Information Services — Credit reports

We have been in the process of applying to refinance the mortgage on our residence since October, 2020. We...

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MaykoMae — USA

Feb 13, 2020

This review was posted by
a verified customer

Verified customer

Equifax Information Services — customer service, credit review, entire company,

Horrible, unbelievably poor customer service, unjust practices, place holds on soc. Numbers with no reason or justification, made it impossible to move into a new apartment because they wouldn't let us open an account with the electric company bc we had no proof of address, we had no proof of address bc apt wouldn't give it to us w out proof we had the electric set up.
We had no problems with credit, no history of delinquency or anything of the kind. They could give us no explanation for why they locked the social security number and the only way they would remove it is if we sent it by paper mail like it was 1875. As if no one would ever need access to their own apartment they had already paid for earlier than 8-10 business days out. Thanks for your direct contribution to the homelessness epidemic in america.

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Jeannie N — USA

Apr 18, 2019

This review was posted by
a verified customer

Verified customer

Equifax Information Services — customer service re equifax dispute results at [protected]

I received a confirmation for my online dispute on my credit report stating results have been completed. I have been trying since 4/17/19 to get these results online but after I put in all my personal information it pops up currently service is unavailable. I chatted with Roberto E and Nemer S and they both said technical difficulties. Told me to call [protected] to request the status report. I called twice today and answered all questions. I spokt to Yanni at 2:30 pm today. I answered all the questions and she said she could not provide me the report either. I asker her why and she said I would have to write to Equifax. I asked to speak to her supervisor and she said no, and said have a good day and hung up. Very rude and non caring people that work for Equifax. I would like to have my status report now and need to find how how. Thank you.

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John Pelotte — USA

Apr 09, 2019

Equifax Information Services — customer service/not addressing complaint

equifax is a fraud, first I was routed out of this country, secondly after giving them all personal information we are instructed not to give out they couldnt address my concerns of fraud, and after 3 attempts and 2 supervisors I was cut off, they say hey monitor these calls, they obviously dont. Best guess the people committing credit card fraud and theft are hand in hand with equifax. This company needs to be exposed and investigated by the goverment.

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1afhgls — USA

Jan 29, 2019

Equifax Information Services — credit freeze

I was checking on my credit freeze status 1-29-19after Trusted ID services expired
and dialed the number for Equifax provided by Trusted ID and talked to
Equifaxcall center in the Phillipines and the guy answering
kept asking the same quesytions again and again even though I answered
the question the first time correctly . Alls I wanted to know
was if my Credit File was still frozen after Trusted ID expired .The guy
trying to help me was a completed idiot and I still dont know wether
my file is frozen or not WOW.Sorry excuse for a so called business

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@worr13d$ — USA

This review was posted by
a verified customer

Verified customer

Equifax Information Services — unauthorized address change/horrible customer support

I don't know about this page. I wonder if Equifax gives a crap about it, but let's try:

I would like to ask if there is a way to send an official complaint against Equifax for terrible customer service and incorrect recording of my information.

I have tried calling multiple times and their phones lines are awful, one cannot be on speaker for example and hear them. They ask ALL personal information over the phone before even looking at the account, including SIN. I know for a fact there are other ways to verify someones info, I have done it through Transunion.

And after all that (mind you, I have about 4-5 tries and 3 attempts to actually get this done), the information keeps changing to the incorrect data. And they blame it on one of my creditors without telling me who so I can correct it. And I know for a fact it's not one of my creditors, I don't have many, pretty easy to keep track and I would know if I gave them an address I never lived at.

I have sent the change of info document by mail twice to correct my address. They change it, then a week later it changes back to the wrong info. Transunion corrected it and that was it.

I dont understand what is happening. I do not have many creditors and they all have my correct address. Even more, the address that they keep posting, was NEVER mine. It's down the street from where I live now

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Angie Jordan — USA

This review was posted by
a verified customer

Verified customer

Equifax Information Services — unethical behaviour

I have called everyday since Jan 8, 2018 and they told me that my addresses don't match up and that is why I can't get online to do my disputes. I have faxed 2 seperate copies of my information that you all requested and mailed it and nothing. Everyday is just wait 24 hours, just wait 48 hours. Then today (jan 17, 2018) it is the system isn't working and the system still have my old address please send me that information. I just want my address in the system changed to 1659 Dorset Meadows Lane, Powhatan, VA 23139 as my current address so that I can get into the dispute system. No I don't not want you all to do it for me because this is my file and I believe that you are making it so I can't get in. That is illegal for you all to hide my credit file from me because it is mine. My phone number is [protected]

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Equifax — credit report

I applied for a refinance mortgage, in the process we found that the reports were listing the same loan...

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Winchester

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Tired of Equifax — USA

This review was posted by
a verified customer

Verified customer

Equifax — customer service

I signed up for Trusted Premier and it worked fine for a couple of days, but now I cannot access my account. When I enter my user name and password, the system says they are invalid. I have tried everything, but nothing works. I then called several of the numbers for Equifax and every one of them cut me off after just a couple of minutes of holding.

This is a bad company that should be regulated by the federal government. It is a menace to American consumers.

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Robert Laginess — USA

This review was posted by
a verified customer

Verified customer

Equifax — credit freeze

Due to no fault of my own, in fact Equifax`s fault I must freeze my credit lines. I can not get on via the net or telephone and your pre-recorded message is terrible, when you ask for mailing info it goes back to the beginning. I have already froze my credit with the other two agencies, costing me $20 when it was NOT my fault and you people are impossible to get in contact with. I am tired of spending hours of my time with the BS you people created, call me at [protected]. BTW I am already a member of the class action lawsuit with Morgan & Morgan and I sincerely hope all the suits bankrupts Equifax and the members that sold stock before the announcements have a long time in jail.
Robert Laginess
12095 Diamond Lane
Washington, MI 48094

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Jennifer Geci Sep 14, 2017

This comment was posted by
a verified customer

Verified customer

I've gone through the same process to freeze my credit with Equifax. I share the same frustration. Equifax should voluntarily and automatically freeze credit to those effected.

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Equifax — credit report/ credit score

I had not a lot of time on hand as my landlord needed my credit report and score to begin the process of my...

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Toronto

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h01 — USA

Equifax — employment verify

Keep getting calls from [protected] asking for employment verification. If this is actually from equifax then they need to have a method that I can independently verify that they are call me and they would need to verify that the employee actually gave permission for me to give them any information. If this is from equifax them they are contributing to scamming and should stop.

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Equifax — credit score monitoring

This is truly another scam. I realized yesterday that this company has been billing me the last 2 months for...

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