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2.8 442 Reviews

TD Bank Complaints Summary

196 Resolved
246 Unresolved
Our verdict: Dealing with TD Bank, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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TD Bank reviews & complaints 442

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6:04 pm EDT
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TD Bank worst bank ever.. so unprofessional

I have to say TD Bank should be forced out of business. They have acted so unprofessional and unorganized with me and my business. Commerce they are no longer. They have given me the run-around with excuse after excuse about a certain transaction I'm trying to execute, and it's now two months later! They've held funds, my business is suffering, they've done personal damage to my character because of all the delays; and the delays are all because of how unorganized they are. They never have given me a straight story and blame all the inept idiocy on "new banking policies." I am so frustrated. I feel at times I'm going to suffer a heart attack over it as I have a business to run and can't function properly because of their absolute worthless service. They are unprofessional and have no clue about customer service anymore. As soon as I can, I'm leaving TD BANK, and NEVER looking back. Good riddance. You deserve to lose my business and you deserve to fail TD BANK.

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dezza
, US
Nov 30, 2011 2:32 am EST

yes it is the worst bank ever indeed, i had chase bank and i recently open a td bank a/c because of high bal required by chase w/c is $12.00. And this is what td bank charge me $15.00 i was told by the bank rep that it was $4.00 if you dont maintain a $100. bal i said well it was more than half of what chase is charging and only $100. to maintain. Now i just realized that $12.00 fee from chase was fine their atm was so good you dont need envelop to deposit. While td bank atm was still from the 90's era if you know what i mean its not TOUCH SCREEN and theres no envelop by the atm so if go after business hr bring your own envelop with you and if its after business hrs wait till morning instead and do it at the branch so it get processed other wise your atm deposit doesnt processed until 2pm.

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11:12 am EDT
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TD Bank not releasing authorization holds and charging overdraft fees

I was charged $100s of dollars in overdraft fees on pending authorizations. I checked in to a hotel that authorized a large sum for security. When the actual charges came in the authorization was still on the account and they charged me overdraft fees. The next day the hold came off! They charged me fees on money I didn't even spend! Then the branch manager told me it was my fault and that "pending authorization holds" count against my available balance regardless of if they're actual charges or not!

I also had issues with td not releasing authorization holds in the past from enterprise rent a car. I had an authorization hold on the account for nearly a month with both myself and the enterprise location manager working to remove it. Enterprise faxed td information twice to remove the hold and they refused to do each time. They refused to remove the hold even when the company that placed it faxed them telling them the bill was settled! I have a recorded conversation with the consent of enterprise where the manager states that td bank has done this with several other customers and they advise customers not to use their td bank debit cards to rent cars with.

Td bank is awful and needs to stop this money kiting fraud they're pulling on customers.

Who wants to get in on a class action with me?

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cyr3n
New Smyrna Beach, US
Mar 23, 2011 12:31 pm EDT

I have a sizeable authorization hold from TD Bank that hasn't cleared from my account in over 3 weeks. Then this mysterious $15 service fee appeared on my account the other day. I've been with commerce bank for years, was neutral in opinion about TD taking over, and was even happy that a TD branch recently opened in my town. However less than 2 months since the new branch opened, I've never experienced this level of outright disregard for customers from this family of banks. In my opinion the corporate culture this bank fosters seems to breed ineffective, condescending, and outright smug employees (in a climate where most people are unemployed and struggling) who don't know the first thing about talking to customers who've -- quite frankly -- just been ripped off by hidden fees and "features" which weren't parcel with their plan with the former bank. I'm deeply disturbed that these banks are allowed to pull this on people and at this juncture in my life, honestly feel the banking institutions should have been allowed to fail.

The money our government gave to "bail" them out has done nothing to help spur job growth on main street and crime is rising as a result of people unable to find honest work. We the people really need to take back our financial security otherwise there is NO FUTURE. These banks have lobbyists campaigning their causes. What will it take to stop seeing everything as a liberal or conservative issue? .. Young people across part lines selling their kidneys, blood, and bodies to afford a Big Mac?

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5:44 pm EDT
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TD Bank lied

TD Bank lies. I was a happy customer of Commerce bank for many years. I like the free checking, free ATM use at any ATM and 7 day service. TD bank took Commerce over a couple of years ago. They promise that they would keep all of the mentioned popular services that Commerce had. I knew it was probably a lie. I knew sooner or later they would get rid of the free services and sure enough on March 9th they ended. The only thing they still have is the 7 day week. TD Bank is convenient for me because there is a branch fairly close by. Even so it is out of the way from the routes I normally travel so it would be a hassle to go to the branch to save the $2 ATM fees. I don’t like to do business with companies that deceive so I’m going to close my account and find another bank even if it charges fees.

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Manny1299
, US
May 30, 2012 5:49 am EDT

This bank just charges you whenever the hell they feel like it. It is a horrible bank to do business with. I regrettably had to take out $80 using the debit card advance on my already -$6 account. Then I also had to take out another $40. That's a total of $120 plus the $35 fee for each transaction which equal a total of $190. Now I check my account and it's -$306. I'm getting fed up with this bank. I know I shouldn't take money out that I do not have, but sometimes I have no choice. And it says that there is only a $35 charge for each transaction that overdraws your account. It's nobodies fault that they process things whenever they feel like it. A debit card is like cash and the funds should be taken out of the the account immediately. If I don't get reimbursed the money then they can sit on the money that needs to be paid back.

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2:50 pm EDT
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TD Bank secured loan

I am warning anyone from banking with TD bank. This warning runs deeper.
I paid off a secured loan 1.5 years early. It was for 5, 000 dollars. I applied for another one, trying to work on improving my credit. I was going to use this to pay off my last credit card.
I was turned down. I was putting the $5, 000 dollar collateral into their hands. They had the money up front.
It says a great deal about a bank when you have money to hand over and you wish to do business with them and they turn you down. Again, if I lost my job, was run over by a train, they had the money in hand.
I am pulling away from this bank this summer and taking my accounts with me.
Pathetic.

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doze
, CA
Dec 03, 2011 1:37 am EST
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my sister went to td for a loan to consolidate car loan and credit card debt... 30, 000. no assets except for that car but her interest rate was prime plus 1.7 % . I went a week later to consolidate my debt, 38, 000. my rate was prime plus 3.7... I do not get it. I own my own home ...no mortgage, I own 5 vehicles, I have over 140, 000 in mutual/rrsps funds. stocks, just under 40, 000. I make 60, 000 dollars a year at a job that I have had for 20 years . my sister makes maybe 30, 000 at a job she has had not for 5 years yet.
they keep wanting me to do a home equity loan ... but that costs money to do to... if they want to cover my costs foe that sure!
I don't really want to do the equity loan because I am not putting the money into the house...
what gives.

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12:15 am EST
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TD Bank bad check - check fraud

http://start.cortera.com/company/research/k8q4owp0l/pazz-productions-llc/
I had an item listed on craigslist.org for $20 and got a check from Pazz Productions, LLC for $2, 900.00 and received a BAD AND FAKE CHECK. The bank they deal with is TD Bank North as stated above. TD Bank North is who this complaint is against. Whomever the "buyer" was had the check mailed from Austin Texas! The check was see through, really thin, the corners started to separate and the memo on the check says "pay if less than 5000". This check was addressed to me personally. From what I've read, TD Bank North is a Canadian Corporation. Before the check arrived at my house yesterday, USPS.com said it was coming from CA so I was assuming California. Maybe it meant Canada? I'm not sure. Anyways, No payment was accepted since the check was TOTALLY FAKE! WHY WOULD SOMEONE WRITE AND MAIL A "COMPANY CHECK" unlike the buyer said he was mailing a "CASHIER'S CHECK", for $2, 900.00 when my listing WAS ONLY $20?! NOW THE BUYER WANTS ME TO "WIRE HIM THE DIFFERENCE IN CURRENCY OR WIRE HIM HIS "CHANGE" BACK?!" WHY?!

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5:02 pm EST
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TD Bank rip off

Stay away from TD Bank, save your money.
Their online system is totally disengaged from reality. Sequence of transactions doesn’t jive with reality, so your balance becomes negative and TD Bank will change you with overdraft fees. Customer service would not help you at all. They did agree in local branch and suggested not to use online tools to check account balance or look at my transactions, instead they suggested to use a registry book (a paper version of my balance). It is 2011 and I should be able to check my balance and it should be accurate. One day I walked in local branch and asked for my balance; the teller said that they can only tell me what balance I had two day ago. Is this a bank institution or a joke? I think after they became TD Bank, they outsourced and modified transactions processing, because for many years with Commerce Bank I haven’t seen such discrepancy. Few month ago my balance went from $3000 to -$3000 (3k negative). They froze my account and also admitted that it was due to programming glitch. It happened on Friday, so they suggested to wait till Monday till they resolve this issue. I could not use my hard earned money entire weekend, I could not buy anything for my wife and kids. This is ridiculous. I’ve had a very discussing and frustrating experience with TD Bank and just want to let you know what I’ve been through, so you don’t go through this like many people did including myself. I switched to PNC bank and I really enjoy great online tools and awesome customer service. TD Bank will go out of business.

Read full review of TD Bank and 2 comments
Update by American Vioce
Feb 04, 2011 5:02 pm EST

Stay away from TD Bank, save your money.
Their online system is totally disengaged from reality. Sequence of transactions doesn’t jive with reality, so your balance becomes negative and TD Bank will change you with overdraft fees. Customer service would not help you at all. They did agree in local branch and suggested not to use online tools to check account balance or look at my transactions, instead they suggested to use a registry book (a paper version of my balance). It is 2011 and I should be able to check my balance and it should be accurate. One day I walked in local branch and asked for my balance; the teller said that they can only tell me what balance I had two day ago. Is this a bank institution or a joke? I think after they became TD Bank, they outsourced and modified transactions processing, because for many years with Commerce Bank I haven’t seen such discrepancy. Few month ago my balance went from $3000 to -$3000 (3k negative). They froze my account and also admitted that it was due to programming glitch. It happened on Friday, so they suggested to wait till Monday till they resolve this issue. I could not use my hard earned money entire weekend, I could not buy anything for my wife and kids. This is ridiculous. I’ve had a very discussing and frustrating experience with TD Bank and just want to let you know what I’ve been through, so you don’t go through this like many people did including myself. I switched to PNC bank and I really enjoy great online tools and awesome customer service. TD Bank will go out of business.

Update by American Vioce
Feb 05, 2011 9:34 pm EST

I don't use paper checks, I pay bills online, use my debit card in stores and also have a direct deposit. Here goes your damn theory... You deserve to be with TD Bank, go buy a damn cup of coffee and write it in your damn register!

Update by American Vioce
Feb 04, 2011 8:46 pm EST

I dissagree with you Meggie, I had experience with both banks.

Update by American Vioce
Feb 04, 2011 8:44 pm EST

Maggie, my PNC debit card would not work if I don't have sufficient funds. TD Bank lets you charge to debit card, draws your account to negative and then hit you with FEES $35 per transaction.

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Clifford Singer
Newburyport, US
Jan 10, 2013 3:45 pm EST

They are crooked. They scam and their system does not work correctly. They kept asking for the same documentation and delayed our re-finance 5 months and kept fees:
Here is there office...DON'T Use them, you'll be sorry. Clifford Singer
From: Linda.Gerard@td.com
To: crsinger@msn.com
Date: Tue, 18 Sep 2012 13:38:19 -0400
Subject: RE: Singer - Loan account number xxxxxx

Roberta and Clifford,
Please see below the list of documentation I need from you in order to verify your loan conditions. Please forward these items no later than September 24th in order to be sure you close on October 4th. Please also confirm that you understand both of you will need to be present at closing to sign as a power of attorney is prohibited.

Insurance Binder for the subject property-must list TD Bank as mortgagee and will need either a paid receipt for the annual premium or an invoice if balance is owed.
Borrower's to confirm and verify current address and explain why credit report shows 830 32 W Main St #328 Lake Zurich Il and 830 W IL Route 22 #328 Lake Zurich Il as current residence. Upon receipt of explanation, additional conditions may apply.
Letter of explanation how Borrower /Roberta worked as a licensed therapist in Ma since 9/2010 when application states borrower has only lived in Ma for 1 year. Prior address was in Illinois; how did borrower work in Ma and live in Illinois?
Letter of explanation from Co-borrower as to how he lives in Ma while self employed company shows an Illinois address. Does Co-borrower work remotely?
Borrower to provide: [X] a copy of the Promissory Note for the lien being paid off via this refinance transaction, and [X] a copy of the most recent mortgage statement for the lien being paid off via this refinance transaction to determine if the Reasonable Tangible Net Benefit requirements have been met.
Please submit a signed copy of your personal Federal Tax Returns (1040's) for 2010 & 2011 to include all W2's and K-1's to support net income of $ $8675 per month from self-employment for Co-Borrower If your income is declining, we reserve the right to re-qualify your application and/or ask for further supporting documentation.
Complete, signed copy of Business Tax Returns for the year 2010 and 2011 to support monthly income of $8675 for Co-Borrower
Please provide the following documentation to support income for applicants if checked: Borrower [X] paystubs covering the most current 30 days YTD earnings to support $6, 666.67 monthly income and [X] 2011 W-2s.

An explanation for the gap in employment for the Borrower if applicable

Thank you,
Linda

Linda S. Gerard
Loan Processor IV
TD Bank, NA-Mortgage Operations
ME2-003-033
32 Chestnut Street
Lewiston, ME 04240
Ph: [protected]
Fx: [protected]
Linda.Gerard@TDBanknorth.com

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AlexisFrench
Stamford, US
Sep 24, 2012 5:54 pm EDT

Overall TD Bank is not up to date in its delivery of banking services. This is the kind of banking my grandmother used.

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6:06 pm EST
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TD Bank online banking electronic payments

I tried to pay a bill to "State Farm Specialty Products" - a division of State Farm that does not accept electronic payments. All prior payments went correctly via paper check. But the January 2011 payment was sent by TD Bank (actually a third party that handles their online payments) electronically to State Farm. It was returned since State Farm does not handle Specialty Products bill payments. I called TD and told then NOT to send it electronically, and the payee was reset to paper check. Then I resubmitted payment and it went electronically, and was returned, again. State Farm customer "service" said there was nothing they could do. Escalating to the supervisor, I got the same answer and they even refused to put me directly in touch with their third-party payment processor so I could correct the problem myself.

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Update by Glen Marshall
Feb 01, 2011 5:38 pm EST

Update: TD Bank called me this morning about last week's blog post. They are now taking me more seriously, chalking-up a victory for social media. And they are finally updating me by copying me on correspondence with their payment-processing vendor re: my case. (The initial promise of such copies never materialized, so I felt blown-off.)

Of course one might wonder why I was blown-off in the first place, before I created a public relations problem for them, and why it took them 6 days to even respond to the blog post linked-to by my Facebook account. But at least it's an incremental step forward.

I am now given to understand that this is all an error in programmed logic. Right... Yeah... Ummm... FWIW, as a long-term IT professional, I know better than to ever blame a mistake on a computer. It is *always* a human error. I'm now waiting for them to attach a human face to the problem and its resolution. And, of course, the resolution itself is important.

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TD Bank overnighting a replacement debit card takes 7 days

I was 3000 miles away from home in San Francisco after relocating for a new job, withdrawing money from a local California bank's ATM when the machine malfunctions, displaying an unintelligible error message, and "freezes, " refusing to give me my card back or respond to any more keys being pressed. "No big deal", I thought - "I have cash, and I can just come back tomorrow morning to get my card from the bank that owns this atm." Well the bank that owned the ATM refused to give me my card back. They said it's policy for to destroy cards from out of state banks (I watched through the teller window as the woman held my card up in front of me and showed me that she had it). Well, I still had my AMEX card and $100 in cash.

None of that was TD's fault - but the following sure as hell was...I called TD to get a replacement card sent to San Francisco, which required me to send a fax to their "fulfillment" department with the alternative address and my signature, giving them permission. I gladly composed the fax and sent it from a UPS store, calling the next morning (I sent the fax at 6PM PST) to make sure they received the fax. The woman on the phone says "I'm sorry - we have no record of any incoming faxes from you." Now I'm starting to get worried - I'm close to my limit on my AMEX card, and I'm down to $60 cash. "OK, do I have the proper number and information?" I ask the customer service rep. She confirms that I do, so I decide to use my new employer's fax machine this time, so I can confirm myself that the fax was sent successfully.

About an hour and a half later I call TD customer service to get confirmation that the second fax went through. This is where things get hilarious . He says, "We have no access to the fulfillment department. There's no way I could tell you whether or not they received the fax, so there's no way the first customer service representative could have told you whether or not your fax was successful. I'm not sure what she was referring to." I'm pretty furious at this point, but I refuse to take it out on the customer service rep. I send the fax a third time from a local print shop, assuming that maybe I somehow screwed up the fax the first two times, and a couple of hours later I call again for confirmation. I get a repeat of the last story "We couldn't tell you whether or not they received the fax, but rest assured if you sent it, they've received it and your card is on its way."

In case you weren't aware it's expensive out here in San Francisco, and I'm now on day three of not having access to my checking account. On the third day I've maxed out my AMEX card and have $30 in cash left. That means I can't afford to stay in my hotel for the night or buy gas for my car - I can only afford to eat at this point. I visited various local check cashing stores to try and cash a check to myself, but they refuse to cash either personal checks or out of state checks (depending on which location I visit). I try to send a Western Union wire to myself, but that's not allowed, so I ask a coworker if she'll let me wire the money to her (keep in mind this is a woman I met 2 day ago, so this is pretty embarrassing). She agrees, but after I go through the process of initiating the wire, Western Union refuses the transfer because my phone number (my iPhone number from AT&T) is "unlisted" so they can't confirm my identity.

At the end of day three I decide to login to TD's online banking and send a message to customer service through that system, to see if it made any difference. My message contained my name, my situation, my account number, my home address and the address I was requesting to have the card mailed to. I made sure to emphasize the urgency of the situation, telling them that after this third day I would be sleeping in my car until I received a replacement card. I got a response 18 hours later saying something along the lines of "Sorry for the inconvenience. We'll be happy to send you a replacement if you reply to us with the following information: Your name, account number, the address you want the card sent to and whether or not you'd like the card overnighted." FOR GODS SAKE MAN - DID YOU EVEN READ THE MESSAGE I JUST SENT YOU? IT LITERALLY CONTAINED ALL OF THE INFORMATION YOU'RE ASKING FOR.

Once again, without losing my temper, I sent a reply with all of the information he asked for, and I received a reply 4 hours later telling me that the replacement request has FINALLY been processed and (this is exact language) "a replacement will be overnighted to you. It should arrive in 2-4 business days." WHAT THE...Since when does "overnight" mean in 2-4 days from now? This message arrived on a Saturday - the original fax was sent on a Tuesday, so the replacement card took 8 days to arrive. All three faxes were sent between Tuesday and Wednesday, and seeing as how the number was 100% correct according to 3 customer service reps, and three different people attempted to send the fax, I have to assume at least one of them went through successfully, yet fulfillment ignored the request. I even put my phone number on all three faxes, noting "If there is any information missing, please call me at XXXX. It is imperative that this is processed immediately due to the urgent nature of the situation."

I'm extremely disappointed in TD Bank at this point. Not only did their system/protocol for "overnighting" replacement cards to an alternative address completely fail, at least one customer service representative had to have lied to me. Either they do have access to the incoming faxes received by fulfillment or they don't. I was told two different things by the 4 representatives that I spoke to. I've also learned that just about every other major bank chain offers some form of wire transfer or overnight fund transfer through their online banking systems (citibank, chase for example), even to other banking institutions - a feature that is painfully lacking at TD. Chase lets you take a picture of a check on your iPhone to deposit it instantly into your account. What does TD have technology-wise that is even close to something like that? If you're on the east coast and looking for a new bank to start an account with avoid TD at all costs. Be smart and get an account at a national chain, so that you don't get screwed over like me when you travel.

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Dr. Bowman
Norwalk, US
Apr 24, 2012 5:21 am EDT

TD Bank has been absolutely horrible at admitting any wrong doing whenever they screw up... and they have MULTIPLE times with my business account. I had no problems for years with Commerce Bank.. but since the merger TD Bank has been terrible! The lack of professionalism and quality service is unacceptable.

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TD Bank mortgage re-financing scam

I went to a TD Bank in Queens on 9/7/10 to apply for a re-financing of my mortgage. As I have a well-paying job, some monies in the bank, and credit scores in the high 700s and low 800s, I was conditionally approved for a 3.75% 15-year rate right away. After that, the nightmare began. Although I asked and asked (via email and telephone) to find out exactly what documents were needed, I did not receive the list for almost a month. That left me with a month to scramble to get info together from my co-op and my own records. I diligently worked at faxing info to the representative, but would usually not hear from her for a week at a time. Meanwhile, I was left wondering if she had received my faxes. By the way, I would send an email to her each time I sent documents. In other words, I did everything right. Well, after 60 days, a rate-lock expires. So, on the 59th day, she calls me (after not hearing from her for over a week) and she tells me that the loan has been turned down due to the co-op having outstanding liens. I am sure they knew about these before, and the co-op even wrote a letter of indemnity (which waives TD from any responsibility for the debt.) Not only did I not get to re-finance, but TD charged me $600 for "cancelling" the rate lock and nearly $600 in other fees. I have been scammed.

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TD Bank fraudulant late fee charges

Bought a water filtration system thru Puronics in June 2010. Their financing is thru TD Bank. I pay my bill on time, usually 10 to 14 days before the due date. I use electronic bill pay thru Bank of America. The funds leave my account way before the due date, yet TD bank for some reason does not post them to my account until several days after the due date, thus generating a "late charge" fee and screwing with my credit. I have never had this issue with any other company. I'm just dying to know where my money is before it gets posted...floating around cyber-space for 10 days?

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TD is a joke
Deltona, US
Jul 21, 2011 12:38 am EDT

I completely 100% agree with you. I made my truck payment almost 2 weeks ago but it never posted to their account. When I called they said that my bank account information was incorrect. I then checked all of the infomation and found that it was correct. I called again and then they told me that it was returned due to NSF. I laughed and said no way. They then started yelling at me on the phone telling that I should make my payment on time. When I explained to them that I did but there was an error in their system, they hung up on me. I called back and they made me pay a late fee, a NSF fee and another fee to take my payment over the phone. I ended up paying and extra $100.00 in fees due to their mistake. Sounds like robbery to me and our good government is letting them get away with it. I am faxing over a letter from bank tomorrow letting them know that there was plenty of money in my account, although I don't think it will due any good.

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TD Bank check clearing

I have a savings account at TD Bank. I received a check that had my name on it as well as my father's name on it. Because his name was on the check, he came with me to deposit into my account. The only available teller open was the store manager, who was a squirrely man with a temper. He told me that the check would be clear within 24 hours, which I thought was fine. I came back later that week to withdraw some money for my brother's birthday present. But because my father's name was on the check, that he had also endorsed, the money wasn't available. The store manager said that the only way to withdraw any of that money was if my father drove down to that specific TD bank and sign a clearance form, a paper that wasn't ever mentioned to myself or my father.

This bank is also very, very unprofessional. I asked the teller, who was the assistant store manager, why the funds were not available. She responded with "I don't know, cause there isn't any money." I have an account with a passbook, and when any amount is deposited or withdrawn it marks the current balance. She checked the passbook and then said "there isn't any money." She then wouldn't help me and just stared at the computer, until I flagged down the manager and asked him to help.

This bank is terrible! I have recently switched over to Laconia Savings Bank and everything has been great!

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TD Bank overdraft fees

Let me start by saying that we are a single income family with three children, all in school. After a rough financial year in 2009, we've spent most of 2010 playing catch up and just trying to make ends meet. Running a household on one income is not an easy thing to do as I'm sure many of you know. I started noticing these insane overdraft fee's being deducted from our account back in September when school began. They hit us with $175 which is a lot of money to us. Especially when school supplies & uniforms and all that good stuff need to be purchased. I am by no means saying that we never go negative in our account because there are times when we do and a fee is of course warranted...however I began noticing that TD seems to have this very calculated way of picking & choosing what they clear and when they clear it and it's ALWAYS in their best interest. The latest incident, which is what provoked me to begin looking into their practices and ultimately brought me to this sight began this past weekend. We noticed that we were negative in our account after 5 pending items had come in. We made two separate cash deposits to cover this negative balance over the weekend. I wake this morning to find that we were hit with $175 in overdraft fees. I checked our history and saw that both deposits were "cleared" on the 29th and two of the five pending items were also paid out on the 29th. How convenient. So someone please explain to me what the $175 is for ? If I were hit with say $70 in overdraft fees I would say ok...two pending items came in, the cash hadn't cleared yet and they paid it out anyway, we owe them $70 for doing so. But $175 for what ? There are still 3 items in pending which haven't even cleared yet...how are you charging me an overdraft fee for that ? I could go on and on here but the bottom line is that TD BANK IS JUST PLAIN AWFUL to their customers. When you call customer service it's like they are reading off of a cue card and that's all they have for you. No help, no assistance just some well thought out explanation of why they are taking money from you. It's Christmas time folks...that $175 could have bought a lot of gifts for my kids, instead it is sitting with TD BANK...I plan on reading every last complaint here to find out where and who I have to talk to to shed some light on their unethical, immoral and plain old WRONG way of doing things.

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longreese01
Las Vegas, US
Dec 03, 2010 6:27 am EST
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I have to disagree with all of you taking the side of the bank.

I am a new TD customer with no issues to report about them.

However im also an RBS Citizens customer and in two separate occasions their systems did not credit cash deposits to my account(s).

Im told when this occurs I won't be responsible for fees. However my account will still go negative but it's no foul because the cash is in the bank.

So the bank has an error, they don't pay me for it.

This whole thing of charging overdrafts for pending authorizations has been in debit card regulations for quite awhile but alot of banks didn't do it. Now the biggest bailed out banks are doing it. I had the same problem with PNC bank charging me over $180 for a total of $30 in purchases.

I didn't make a deposit in time because my car broke down and the branch closed early without notice (was a holiday closing).

They said they put the notice up "that day" and that I should of known.

Well I didn't know and my car broke down. So over that I had to pay $180 in fees for PENDING authorizations.

Banking hours are I believe around 9-2 M-F (EST) That's why you see that notice about your funds being available the next day after 2... However the banks process transactions up until 8PM EST (since that's 5PM PST) even though 5PM PST would be the "cutoff" time.

The banks use their policy when it works for them. When it works against you they screw you.

If the banks didn't get bailed out I wouldn't post this but now here we are.

I don't care who paid what back, we need bailouts now.

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normalhardworker
New York, US
Nov 30, 2010 8:03 pm EST

All I know is that when I bank with Chase and Citi, the cash was available right after you deposit it. Didn't matter what day or time it was.

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khloee13
Fort Wayne, US
Nov 30, 2010 6:29 pm EST
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in fact I dont think they even can run reports on days the federal reserve is not open because each report has to be logged. Hence the fact weekends and non business days something will not post

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khloee13
Fort Wayne, US
Nov 30, 2010 6:26 pm EST
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cause it was deposited after the 'cut off' for that day. I bank with 5/3. After 3pm anything I deposit( even cash) is posted to the next business day. Why? Cause they have to do the books for that day before they close the bank down. They would never get done ( the daily reports) if people kept adding accounts to it. All banks clearly post this. The feds mandate they run a daily report on business days ( days the federal reserve is open) . For them to get it done there has to be a 'cut off' time. Which is why after a certain time and on weekends/ holidays stuff does not post until the next business day. Cause they dont run reports on the days the Fed reserve is not open

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normalhardworker
New York, US
Nov 30, 2010 6:14 pm EST

Q. What are Pending Transactions?

Pending Transactions are authorized or submitted items not yet posted to your account. When the items have posted, they will be reflected in your statement history. These items may affect your available balance.

So that's a pending item. So tell me all you so-called "investment advisors", why is it that when you deposit cash into TD, it goes into pending transactions, and not right into the history to cover those pending transactions?

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pobarjenkins
Minneapolis, US
Nov 30, 2010 4:52 pm EST
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Here is an awesome tip: If you don't spend money you don't have, then you won't get overdraft fees at all! Opting out of overdraft protection really does help, as does scrutinizing every single penny of your money. As soon as you purchase something, subtract it from your own personal register and never look back. Also, don't add your paycheck in until it's actually in your account.

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khloee13
Fort Wayne, US
Nov 30, 2010 4:41 pm EST
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idiot I work for the cable company. NOT a bank

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normalhardworker
New York, US
Nov 30, 2010 4:09 pm EST

Meant the first couple of comments

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normalhardworker
New York, US
Nov 30, 2010 4:07 pm EST

Apparently the last 2 comments are from TD employees

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khloee13
Fort Wayne, US
Nov 30, 2010 3:44 pm EST
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wow...that is some wack qoutation marks there...

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10:29 pm EST
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TD Bank [protected] customers service

customers service of td bank [protected] all the people who works there, they are all sucks. they do not really helping customers. before i, explain the situation that made me called them until finish, they cut me off! and then they yelling at me back! all of them! it happens so many times, even i talked to the one in charge, she yelling at me back and rudely saying that she can easily erased their mistake on overdraft fee but she won't do it and specifically saying she doesn't care about our situation even though we have newborn baby! HOW RUDE IS THAT? as customers service they should understand about dissatisfy customers that furious on the phone and not yelling back at customers! they should still can talk calm and try to make customers calming down and solve the problems that is good for both sides! not yelling at customers back! that is customers service job is! if every time we(customers) have problems they should solve it in good ways not just saying that we(customers) have to go to one of the branches to totally fix it. if that the case, why bother td bank having customers service by the phone if they all really not helping at all and so rude on the phone plus really sarcastic, even the manager or the one in charge itself is very super duper sarcastic to customers?

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Leticia_FL
West Palm Beach, US
Nov 22, 2010 7:28 pm EST

For those of you inquiring about a lawsuit and are interested in becoming a class member, there is a lawfirm working on putting a class action lawsuit together. The more complaints and proof the attorneys have, the better the chances are at winning a substantial amount. Substantial enough for TD Bank to improve their business practices. I just finished sending in my information to the Trief & Olk Law Firm.
There is also a website where the firm is retrieving complaints from Go to http://www.bank-overdraft.com/cases/td.htm

Here is what you should do:
1. Keep all receipts for your debit card transactions to support your actual date and time of transaction.

2. Print the daily transactions reports off of the website DAILY, EVERY SINGLE DAY (This REALLY shows how they are re-ordering transactions, if you could see mine you would shake your head! BIG TIME... I got these thieves GOOD).

3. Print the pending transactions as well.

4. When complaining to TD Bank, rather than calling them - email them through the website for documentation and proof.
Hope this helps.

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TD Bank so disorganized they cannot solve problems

Since taking over Riverside National Bank of Florida, it has become an appalling nightmare of screwed up mortgages, escrow accounts, statements, etc.

Repeated attempts to seek even basic corrections is met with The Worst Customer Service in the World. If any tangible service is provided, its only so they can charge for it.

Unbelievable runaround! Dozens of phone calls, emails, personal visits and NOTHING GETS SOLVED! You are stuck dealing with anonymous people on the phone who are too chicken to even give their full name and no one in person can do anything but hand you the phone number to those anonymous people.

All the folks we steered to the bank when it was Riverside are running for their financial lives. We are so fed up, we are looking into a class action lawsuit.

Read full review of TD Bank
Update by One Pissed Off Customer
Mar 10, 2011 7:35 pm EST

Nobody can help if you can't read, gatortracks.

Specifics are:
1. Incorrect and shockingly incomprehensible loan statements (computer incompatibility issues, it seemed)
2. Refusal to replace messed up statements while claiming they aren't obligated to make corrections. LOL
3. Insane runaround in pursuit of correct and complete information on loans

Fortunately, the Feds took these complaints quite seriously.
Guess what? TD Bank provided corrected statements in spades, a written apology and, get this, $25 hush up money!

Because of how we are organized, it would cost at least one arm and half a leg to take all our accounts and leave... otherwise, we'd be gone just like everyone we know. The only bright spot in this is now we get excellent service at a very empty bank that once was quite busy.

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3:55 pm EST
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TD Bank problems never get solved

Since taking over Riverside National Bank of Florida, it has become an appalling nightmare of screwed up mortgages, escrow accounts, statements, etc.

Repeated attempts to seek even basic corrections is met with The Worst Customer Service in the World. If any tangible service is provided, its only so they can charge for it.

Unbelievable runaround! Dozens of phone calls, emails, personal visits and NOTHING GETS SOLVED! You are stuck dealing with anonymous people on the phone who are too chicken to even give their full name and no one in person can do anything but hand you the phone number to those anonymous people.

All the folks we steered to the bank when it was Riverside are running for their financial lives. We are so fed up, we are looking into a class action lawsuit.

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11:49 pm EST
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TD Bank overdraft

This is about the 10th time TD has done this to me over about a 3 year span and I'm done with them. Most recently they held on to a bunch of transactions and a check and dumped them all in one day and put me in the hole about $500.00.

Read full review of TD Bank and 9 comments
Update by bobpick68
Nov 22, 2010 10:14 pm EST

Thanks for the info Leticia but unfortunately I never keep receipts for small transactions and I've already moved on from TD. I hope that TD does get sued for billions though.

Update by bobpick68
Nov 22, 2010 8:16 pm EST

What happened to me was TD posted a bigger transaction first instead of posting them as they came. Doing that, it ensured that 14 overdrafts were triggered as opposed to 1. If they had posted the transactions according to date and not amount I'd have happily paid the 35 dollar overdraft fee and continued a TD customer. Instead I stopped all direct deposits and automatic payments and threatened to sue them. It took 3 days but they caved in, zeroed out my account for me and I closed the account. I will NEVER deal with a big bank ever again in my life.
In the end I paid them ZERO! So suck it TD bank and I hope you go under some day soon.

Update by bobpick68
Nov 14, 2010 6:57 am EST

http://www.complaintsboard.com/bycompany/td-bank-a97262.html

End of convo. Stick that in your pipe and smoke it!

Update by bobpick68
Nov 14, 2010 6:51 am EST

SCAM! Look it up.

Update by bobpick68
Nov 14, 2010 3:55 am EST

http://www.youtube.com/watch?v=qJLKrAi2FPU

Nuff said!

Update by bobpick68
Nov 14, 2010 3:32 am EST

It's a scam and you know it as well as I do.

Update by bobpick68
Nov 14, 2010 3:31 am EST

BULL! They also re-arranged transactions to maximize the overdraft fees. Anyone reading this do your research. There are Former Bank Presidents and Collections people who can attest to these ### practices.

Update by bobpick68
Nov 14, 2010 12:14 am EST

Again BS. TD told me that all transaction post within 3 days! Two weeks? They held onto transactions for two weeks and dumped them all in one day? BS!

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Roody Kenol
Rutland, US
Dec 02, 2010 12:44 pm EST

This bank is killing me with fees. I'm not sure how they calculate these fees. I called them trying to make sense of these fees that i'm being charged. They keep telling that they are looking at a different system than I am. That is bogus I think we all need to be looking @ the same system to make sense. I'm so frustrated

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SalmaLorna
Fryeburg, US
Jan 16, 2011 6:37 pm EST

Who is shifting the blame? These banks are a bag of tricks. They have a long-winded agreement that is meant to get honest people in over their heads.

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SalmaLorna
Fryeburg, US
Jan 16, 2011 6:34 pm EST

On the TdBank credit card agreement I just read, it says that I have to waive my right to a court trial if I run into problems with them.
Why would someone tell you this unless they are our for your demise and intend to lie and get away with it?

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SalmaLorna
Fryeburg, US
Jan 16, 2011 6:25 pm EST

I was just offered a credit card with $3000 from TdBank where I have my car loan. It was set up for me by a friendly, smiling bank employee.
I was amazed when I read the agreement. It keeps on saying they can change their terms and increase your monthly billing amount, "AT ANY TIME FOR ANY REASON..."
In my experience, this is a dangerous state of affairs and people who ask you to sign this kind of legal form will make good on their threats.
It's menacing and reminds me of a snake that is coiled up and ready to bite.
I really want to change my credit card accounts to a local bank where I can walk in to pay my bill. I would like to find a bank within 30 miles of me who does not have a threatening sales agreement like this one.

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Leticia_FL
West Palm Beach, US
Nov 23, 2010 12:57 am EST

I hope so! And your very welcome!

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Leticia_FL
West Palm Beach, US
Nov 22, 2010 9:48 pm EST

bobpick68, there is a lawsuit being filed against TD Bank for the practice you have described.
It is called transaction reordering.

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Leticia_FL
West Palm Beach, US
Nov 22, 2010 8:26 pm EST

Maggie,
No trouble at all my dear!

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Leticia_FL
West Palm Beach, US
Nov 22, 2010 7:34 pm EST

For those of you inquiring about a lawsuit and are interested in becoming a class member, there is a lawfirm working on putting a class action lawsuit together. The more complaints and proof the attorneys have, the better the chances are at winning a substantial amount. Substantial enough for TD Bank to improve their business practices. I just finished sending in my information to the Trief & Olk Law Firm.
There is also a website where the firm is retrieving complaints from Go to http://www.bank-overdraft.com/cases/td.htm

Here is what you should do:

1. Keep all receipts for your debit card transactions to support your actual date and time of transaction.

2. Print the daily transactions reports off of the website DAILY, EVERY SINGLE DAY (This REALLY shows how they are re-ordering transactions, if you could see mine you would shake your head! BIG TIME... I got these thieves GOOD).

3. Print the pending transactions as well.

4. When complaining to TD Bank, rather than calling them - email them through the website for documentation and proof.

Save all of this info and remit to Attorneys

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Iknow100
, US
Nov 14, 2010 1:24 pm EST

How dumb can 1 person be? Keep a record of what you spend and it will not happen again. I can only imagine the trouble YOU caused TD.
Iflyifr...

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2:04 am EST
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TD Bank td bank

I put in a deposit this morning ... this afternoon I went shopping and my card was declined. I went to the bank to ask why. They had no record of my deposit, it took them 20 minutes to figure out it went into an account other than my own, then they demanded to know how I got that account number when it was THEIR OWN TELLER who wrote it on the slip. As it turned out, they deposited THE CHECK THAT MY FIANCE WROTE FOR ME INTO MY FIANCE'S ACCOUNT. And the woman looking over the stuff sighed and said in a NASTY tone "Oh, that's her boyfriend. Unless you guys aren't together anymore." As if that's somehow RELEVANT to the fact that THEY screwed up and wrote the wrong account number. I was treated like some sort of thief when I didn't do a damn thing wrong and then I had my personal life scrutinized in front of my 5 year-old son, who was sitting with me while this lady yelled -- yes, yelled -- at me about how this was somehow MY fault. They then told me that the way to prevent this from happening again was to not use deposit slips. HUH?! Not to mention just last week they charged my fiance $895 in overdrafts. No apologies. Nothing. All my fault, apparently, that their teller wrote the wrong account number on the deposit slip. And it's totally their business whether or not my fiance and I are still together, right?

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Update by KHG
Nov 10, 2010 5:21 pm EST

Nope, I didn't. Happy to provide the clarification though.

Update by KHG
Nov 10, 2010 2:50 am EST

I deposited $100 cash and the check from my fiance which was for $100. The cash would have been available immediately, but the whole $200 deposit -- cash + check -- went into my fiance's account instead of mine. Also, apparently from what I (and they) found out today, our two account numbers are identical save for ONE digit. It's really not the mix-up that's got me complaining; it's the rude attitude about something that was their fault that I have an issue with. Not only that, but after the mix-up was fixed, they gave me my balance, said goodbye, then as I was at the door called me back over and said "Oh, wait. That was your fiance's balance we just gave you. What's your account number again? ... Oh, okay, that WAS the right balance, nevermind." Glad they're apparently just as confused as I am.

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NYYANKEES
Barnegat, US
Nov 05, 2009 10:42 am EST

TD BANK is honestly the worst bank I have ever dealt with, and I am with Wachovia right now so that's a hard task to beat. Wachovia bank has terrible hours but there customer satisfaction is amazing. TD BANK doesn't care about there customers at all. I have money in my TD BANK account bank home, and I can't make it there, and the only way I can get my money out is to be in person at this bank, and the closest one is 3 hours away from me. I have called customer serivce line several times to find away out of this problem, and after every phone call that was made they all said right before I hung up with them "Sorry there is nothing else I can do." So than I called up Wachovia, and they said if the money was in the account with them, and I need it in TD BANK they would do a quick balance transfer, 2 sec. of talking with a Wachovia Rep, and they tell me what I want to do; but a week worth of time, and effort with TD BANK, and I got NOTHING. Thanks TD BANK you Suck the Big one...

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on_my_own
Attleboro, US
Dec 01, 2010 6:14 pm EST

how about knowing your own account number and not relying on the tellers to look it up for you?

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rwhidbee
Bronx, US
Apr 30, 2010 8:49 am EDT

TD Bank seems determined to lose loyal customers.

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TXMadhatter
Allentown, US
Apr 26, 2010 9:01 am EDT

OMG - I thought I was the only one having this much trouble with TD BANK! I recently traveled to Texas and when I tried to use my Visa debit card it kept declining - upon calling them they gave me a bunch of bull stating that Visa had a block on that merchant due to high fraudulent reports. Not true. Then they told me I would have to wait 2 hours before I could use the card for the block to be removed. This is all after they had me to inform them that I would be in that state and for how long. They said this was a security measure. So I complied. Only to have the card decline another 3 times. I was so embarrassed. Upon calling again, the customer service supervisor instructed me to wait another 2 hours AGAIN or go to an ATM! I waited alright, in the center of the mall. I logged on to their site transferred my money from my saving into the checking and moved it to another bank. I miss Commerce Bank

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Nick802720
, US
Feb 23, 2010 2:31 pm EST

Completely agree with other commenters here. After years as a loyal Commerce customer (before they were bought by TD), I never dealt with fees or hassles. A year or so after the buyout, suddenly money starts subtly disappearing from my account. We call this "theft". It took a some haggling to figure out they called this a "change of policy" that was supposedly buried somewhere in a booklet sent out last summer. I switched to an online bank (E Trade) and haven't looked back!

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TDBankNorthrippedmeoff
Laconia, US
Feb 21, 2010 5:15 am EST

Citizens Bank is much better. No monthly service charge checking with no minimum requirement rather than $100 minimum like TD Bank. I am careful not to bounce checks yet I'd have one or two days with less than $100 & TD Bank would give me a $15 charge. I guess if they send you a letter in the mail talking about a change in your account & page 6 talks about a new fee they can charge whatever they want to you in fees. TD Bank also charged me $14o (35 x 4) for an electronic transfer that cleared the other account more than a day earlier. Choose a credit union or another bank like Citizens where you will not be taken advantage of.

One thing that we can do is send respectful but honest, brief, posts on-line like the one I just wrote when they open a new branch & there's an on-line announcement. People need to be informed about what TD Bank is really like.

On charity events like food drives this is what I have said for example.

" TD Bank took $155.00 of my families' money for food. They changed my Simply Free Checking to a Convenience Checking that automatically starting charging my family $15.00 per month for any day of having less than $100. Money started getting even tighter. I transferred money electronicaly & it cleared the other account. TD Bank had it listed as pending & I was then charged $140.00 ($35 x4 transactions) "

Let's raise awareness about this bank. Don't swear, be honest & respectful so that you will be taken seriously by your readers.

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rwhidbee
Bronx, US
Dec 01, 2009 7:24 am EST

It seems as if TD Bank doesn't want customers. Now I'm getting fees if my account dips below $100, I can't believe their trying these things in the mist of a recession.

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KFOUSKE
Hackensack, US
Nov 05, 2009 10:57 am EST

I AGREE 100%

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KFOUSKE
Hackensack, US
Nov 05, 2009 10:56 am EST

I WAS WITH TD BANK AND YOU ARE ABSOLUTELY CORRECT. I WAS WENT THEM WHEN THEY WERE COMMERCE AND INDEPENDENT BANK. A LOYAL CUSTOMER FOR OVER 20 YEARS. THEY WERE HORRIBLE. I CALLED TO PLACED A STOP PAY ON A FRAUDULENT TRANSACTION AND THEY PUT IT THROUGH NOT ONCE BUT TWICE THEN CHARGED ME OUTRAGES FEES. NOW I'M IN COLLECTION FIGHTING THEM... I'M NOW WITH BANK OF AMERICA AND VERY HAPPY

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5:01 pm EST

TD Bank inept and unethical

I have a home equity loan with Commerce Bank. When TD Bank bought Commerce, my nightmare began.

I had my loan set up for biweekly automatic payments. This was fine under Commerce but shortly after TD Bank took over, I started getting late notices. I couldn't figure this out since the payments were being deducted from my account every two weeks.

I contacted TD Bank and was told that my payments had been incorrectly posted as principle only, showing as no intereste paid. They admitted this was their mistake, but had not explantion for how it happened. They said they would fix it but by the time they did, they had reported me as delinquent to the credit bureau.

I called back to tell them they needed to rectify this and they said they would turn it over to the person who handles errors with the credit bureau. Imagine, they have an employee assigned full-time to fix information they've erroneously reported on their customer's credit bureau file.

I was supposed to receive a call back in a few days but never did. Of course they would not give me the contact info for the person who handles rectifying the erroneous info being sent. After speaking to several more people at TD Bank over several months, I got nowwhere.

The next thing that happened was they just stopped deducting my loan payment from my account. When I called to ask why they said TD cannot process biweekly payments, only monthly automatic payments. I said it would have been nice if I had been told this. They said they had mailed notices out but I read every piece of mail from my bank and I never received this notification.

When I spoke to someone in the loan dept she said that it was because in the computer switch over (remember when the bank couldn't process anything for 3 days?) from Commerce to TD, several loans were just "dropped off" and mine was one of them. So the whole "we notified you" was a load of crap.

At this point I cancelled my automatic payments and said I would just make the payment myself each month. So each month I go online and pay my loan electronically. However I suddenly start getting notices that I'm a month behind. I look at all my payments which are current, call TD again, and they can't explain it. So in order to not have my loan looking like it's behind, I make an extra payment.

For 6 months I have been doing this. Each month I go online and my loan shows "no payment due" for the current month and the next payment due the following month. But I make a payment anyway, just to be safe.

Then in October, I suddenly see almost $800 deducted from my savings account. Under the column that describes what it's for it just says my name. I immediately call TD Bank and no one can figure out why this money was deducted from my account. The CSR gets her supervisor and they still can't figure it out. So they call my local branch.

The local brank says it's for my home equity loan! I tell them I am not set up for automatic payments, the amount they deducted isn't my loan amount, and my next payment isn't even due until November! Their answer is they will "research" it and it will take 10-15 days. In the meantime, they won't put my money back in my account. I am freaking out at this point.

So they transfer me to the loan dept and I speak to Matthew. He promises to expedite the research and have the money back in my account in 2-3 days but says I should call on Wednesday to make sure it's there.

I check online on Wednesday and the money isn't there. I call the loan dept and speak to Kelly who is rude, condescending and totally unhelpful. She says all she can do is put it in for researach and it will take 10-15 days. I reiterate that TD has taken my money with no authorization and I want it back. Kelly said no. I told her that Matthew said I would have the money back that day and she didn't even want to look up the notes on my account to verify this. She finally did and said Matthew only put in the notes that he would expedite the research process.

So I said "then Matthew basically lied to me." She refused to comment and just kept repeating that she would put it in for reserach and it would take 10-15 days. I was ready to scream. But instead I asked to speak to a manager. She just keep repeating her mantra "I'll put this in for research. It will take 10-15 days." She said this about 5 times ignoring everything I was saying. What a ***!

I kept insisting on talking to a manager and she finally put me on hold. After a very long wait a manager, Nick, came on the line, apologized and said I would have the money back in my account that afternoon. Amazing! However, he said I would need to write a letter saying I no longer wanted automatic payments deducted from my account, and I would have to fax or drop it off since they needed my signature.

I repeated several times that I did not have automatic payments and hadn't for almost a year. He said he understood but said it was showing in their records that I was set up for automatic payment since January 2010. I then asked why, if that was the case, in 10 months, a payment had never before been deducted from my account. I also asked why they would deduct a totally different amount that my loan payment amount, and take it out a month before it was due. He couldn't explain but said I would need to drop the letter off in order to prevent this from happening again.

I replied that it was amazing that they hadn't needed my signature to set me up for automatic payments that I never requested, and could take random amounts of money out of my account with no explaination, but they needed my signature to stop doing something they did without my authorization in the first place!

I also told him that my very next step would be to transfer this loan to another lender and close all of my TD Bank accounts.

But the story doesn't end here.

The money wasn't in my account that afternoon, or the next morning. I called TD Bank again and was told that it had to be in the "overnight run" and it hadn't been submitted in time the previous day. Funny, since I spoke to them at 10:30 am!

The woman I spoke to, Marie, was very nice, helpful and professional. She is an anomaly in the TD Bank world but I am grateful for her help. The money finally went back into my account. I gave them the letter with my signature. Even though it aggravated me to have to write a letter to ask them to stop something I never asked them to do, it was easier to just write the letter and (hopefully) avoid another problem.

And by the way, now they're telling me my Oct loan payment is due, even though their online system says a payment isn't due until November.

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TD Bank poor internal controls

My complaint is not related to over-draft fees or other penalties related to not meeting minimum requirements by the customer. My complaint with TD Bank stems from what I believe are poor internal controls and what I believe are lack of efforts or concerns with the management to to correct the problems. The management seems to exhibit a stubborn and arrogant approach when a customer approaches them with a problem with affected the customer and tried to find way to focus the blaim away from them and toawards the customer.

I have been a Commerce / TD Bank customer for almost ten years. When they were Commerce Bank, I never had any issues with them. In fact, I persuaded many of my friends to switch over to Commerce Bank because of their great service and no fee structure. I believe all these problems started after TD took over.

Just to give you a profile, I am a married man, annual income is about $175K to @200K per year. Avg. monthly deposit into my account per month is about $15K and carry a monthly avg. balance of approximately $3K to $4K. I have never had issues with not meeting minimum balances or over-drafts.

One day I wake up and check my online account (which I do everyday), I noticed three mysterious charges going through my account totaling about $150. The vendors names had GBR / Vodafone or things that would lead you to believe that someone from England had access to my account.

I immediately called the bank, and they informed me that other charges were attempted last night for $300 and $400 respectively, but were blocked due to suspicious nature. They asked me to go to a local office and complete a Schedule E from to file a formal complaint. I did as I was instucted, they issued me a new debit card and told me that I will receive a tenative credit back until further investigations. At this point, I was under the impression that someone at a store I went to must have made a electronic impression or copied my card info and went on a shopping spree. I though all was well...

Then two weeks later, one of my wife's friend asked for a small loan of $1, 000. My wife and I stopped by my primary location and took out a counter withdraw of $1, 000 and asked the teller to put all the bills (which were in $100's) in an envelope. I never bothered to check the bills of course as I was getting this from a bank which I tought I trusted.

I hand the envelope over to this friend who goes right to her bank (Bank and America) and as they were counting the money in their electronic counter, detects that one of the $100 bill was counterfeit. I was shocked and embarrassed.

I called the location where I made this draw, and the person that answered the phone literally sounded like they were on cocaine.. talking very fast, changing subjects and talking about the weather and where they were born while we were trying to discuss this. At this point, I was thinking that this is probably a lost cause, but what he said to me that really made me worry was that he says "THIS HAS HAPPENED BEFORE HERE." I got so frustrated, that I asked to speak to their manager or the assistant manager. He told me that they were not there and that he would have someone in a position of authority call me back. Then I asked him when did this happen before? Why is this happening more than once? When he realized his mistake and refused to talk to me further. This was 11:00 am.

By 2:00 pm, I did not get a call back and because I was at work... I drove to the nearest location from my office and spoke to the manager there. I told him the whole story and he himself called that location himself to ask for the branch manager. The same person who spoke to me must have answered, because while he was on hold, he covered his phone and whispered to me.. "Oh wow... this must be the guy you were telling me about..." The person on the phone end of the phone came back on and said the branch manager just stepped out about 5 minutes ago. Then he asked to speak to an assistant manager, then he switched the phone over to the assistant manager... ? So what are they doing? hiring a random crackhead off the streets to screen calls?

The branch manager that I was with just wanted to confirm that a message to the regional manager was properly relayed so that my issue is being addressed. The assistant manager confirmed that this was the case and that I would get a call back. The branch manager, after getting off the phone, seemed troubled himself. He insturcted me to call the Regional manager myself and gave me his direct phone number. I called the phone number and left a message to call me back.

Sure enough... the next day I did get a call back. However the person seemed to have a speech reeady for me. Told me that there was nothing I or he could do at this point. That because the envelope of cash had left the office, that I could have tampered with them. I asked him to address why his own employees told me that this happened before.. and he told me that he could not discuss this with me and brushed me off.

I am convinced that there are serious internal control problems with TD Bank. All it takes is one or two brazen employees to take action and sell information to other people, or even switch counterfeit $100 with a real one in the register and there is nothing in the bank to preven this from happening.

I am now in the process of closing out all my TD Bank accounts and switching to a different bank. My only frustration at this point is that I cannot do this instantaneously as I have many online and auto payments / transfers set up which needs to cycle out first before completely closing everything out.

Never trust a Canadian Bank with your US dollars !

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on_my_own
Attleboro, US
Nov 03, 2010 10:15 pm EDT

You seem to have two completely different issues. The first seems to have been resolved to everyone's satisfaction since you don't complain that you never got your $150 from Vodaphone back. So unauth transaction happens, you call the bank, they have you complete the required form, prevent it from happening again by replacing your debit card, and you get your money back. So then the fact that you end up getting a counterfit bill that was undetected by the teller is a completely different issue. Perhaps they should have given you the benefit of the doubt, and perhaps you would not have detected the counterfit had you even opened the envelope to count it, but federal law requires the bank to keep any counterfit detected without recourse to the customer. You accepted it, tried to pass it to your friend who took it to his bank. His bank should have kept it and sent it to the secret service.

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6:32 pm EDT

TD Bank theft of monies and unauthorized charges never returned

I had an account with TD Bank formerly Commerce, I moved from NJ to SC and I had my SS check deposited directly into my TD account. My spouse was on disability and his checks did not come in regularly due medical updates required by Disability. I Informed TD about the problem with our deposits and asked TD Bank to STOP all ACH on various times(every month on numerous times I called the bank) because they would continue put the ACH charges in and I was not able to keep up the overdraft fees and that I was in the process of transferring the ACH charges to my present bank account in SC. They informed us that they would charge us no matter what whether they put the charges in or not. What's going on they are stealing from their customers outright. I also asked TD Bank to set up a E-Check deposit account so as soon as we got the disability check we could make the deposit into the account and avoid the overdraft fees. I told TD Bank that their nearest branch here in SC was an 8 hour drive and that we could not make the drive to make a deposit. Again they refused to cooperate with us instead they informed us that we could mail back the disability deposit and of course by the time the deposit arrived we would have overdraft fees and NO funds would be left in our account. It got so bad that I had nothing left in the account with several overdraft fees from my social security income which was not much and the account was always a minus balance. We had to stop doing business with TD Bank because their unethical business practices. I told them that the last ACH charges that they had put in had already been PAID to the client on my new account in SC, they paid out the monies to the company that was already paid and therefore the company was paid twice and we were out of our money. I asked TD Bank to re-coup the monies paid out and instead they charged me an additional $20.00 and they never returned the money and they now are charging for me for Stealing my own money. They stole my money and I am stuck with the following damages that I now can not even open a new bank with a Credit Union, because I can not continue with my present bank now because of the bank fees related to one's balance restriction on my account and income is limited. I have called the corporate office and they do not reply... CROOKS

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TDVictim
warre, US
Sep 05, 2014 10:19 am EDT

You need to start writing letters. Start with the Consumer Financial Protection Bureau, your state Department of Banking and Insurance (that's what its called here in New Jersey) and the Office of the Comptroller of the Currency at the US Department of the Treasury.
Be specific about amounts and dates.
Good luck.

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