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Tata Photon Plus Internet Device / Disconnected internet device & services

1 India Review updated:

I have bought tata photon plus broadband high speed internet device from kalpathru telecom in moti nagar, near moti nagar metro station. I have upgraded my tata photon whiz device to tata photon plus device for which they took 1500 rs. I have chosen time based plan of monthly 500 rs. For 30 hr. (1800 mins.) usage limit in a month. They have taken all the necessary documents which are my passport photocopy, my original photograph & my rent agreement photocopy along with the cash amount.
They told me that they have activated my number [protected] & given 100 mins. Free internet access service which is now ready to use.
But after this free 100 mins. Free internet access, device stopped internet access. On calling very customer care, i found that my documents have not been submitted by the dealer to them, so they disconnected the device. On calling back dealer, he said our work is over after we sell you device. It is now customer care job to answer your queries. On insisting, he replied to me saying, pay us 300 rs. More, we will re-activate it. He could not justify 300 rs. Charges. Again, after contacting customer care service, i was suggested to re-submitted the document at tata store. I re-submitted the documents at sec-18 store which is opposite to police chowki of sec-18, noida. There customer care executive 'pradyuman' told me that device was deactivated & 100 rs. Will be charged to re-activate this device. I paid them 100 rs. Along with required documents but no reciept was given to me. They told me that you have again been provided 100 mins. Of free internet usage. After these 100 mins., your usage will migrate to your chosen plan. They got some user info forms filled by me & assured me that my device will be re-activated. But, after 100 mins., this device is again dead with no internet access. I am cheated twice by tata dealers. Please help me in geing justice. Either tata should activate my device with internet access or i need my money back. I also want tata to be slammed with huge amount for causing me mental agony & discomfort. Thank you.

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  • My
      2nd of Apr, 2012
    0 Votes

    I faced the same problem with 2 of my connections, when i tried to migrate them to prepaid from postpaid. The documents were lost somewhere in the chain n my connections were disconnected. the customer care did not help, my recharge money was lost... my devices r lying uselessly since then from a year!

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