A copy of email to Tata Indicom:
I took up a connection from Tata Indicom by paying 2020/- as installation charges. But from the day I got the installation, i have been facing problem with your company. There was a data cable to be provided by the company for accessing internet. But in spite of calling your customer care again and again, I was told that the company doesn’t have the cable right now. Then I was told that I should buy the cable and the amount will be waved of from the bill.
I bought the cable but when I tried accessing the internet, I found out that the instrument was faulty. I again complaint for this and your executive promised me that this will be taken care within 4 days of time. The complaint was raised on Friday (11/01/2007). I waited for 4 days, but there was no call back from your people. I again called them up and I was told that the company does not have the new instrument.
So this means that the company is not giving any new connection to the customers because the company don’t have the instruments.
I went to your main sales office and met Mr. Gunjan on 16/01/07, who seems to be a senior person there and had a talk with him and he promised me that the instrument will be replaced on the same day. I waited for the whole day but no body turned up. Next day (17/01/2007), I called him up and asked him about what is he doing. Then he said that I am checking and let you know. Two hours passed but nothing happened. Then I called him up and he started saying that I am trying and will let you know. He started talking in a very rude way and asked me that “if you are in a hurry, do what ever you want to do I am not entertaining you and kept the phone. I am not doing your service. As soon the company is available with the instrument, you will have it.” These were the wording of your Sales Head. That is great.
On repeated calling your company, nothing is done and they are least bothered about it.
Sir, the kind of mental torture I am going thru all these 21 days, only I know. I am living with my mother and I don't have a father. The money that I am spending is not coming to me from trees; it’s hard earned money.
Please do or suggest that what can be done and or else I want to stop this connection and get the money back that I have paid. These is no place in Delhi, that I have not approached. Pathetic Service you have for the customers.
Following are the complaint numbers launched so far:
In spite of all these complaints, nothing has been done and my problem is not solved. Tell me what to do.