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4.3 3636 Reviews

Target Complaints Summary

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595 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Target return policy even when you register with them!

I registered at target in mid august for my baby registry. I love (D) target as a store, and visited them weekly. I thought you have to register at target! But what a nightmare it turned out to be. After my baby shower, I received a few duplicates, and items that I just had way to many of. (Many of which are circo brand) and after attempting to go into target with one of these duplicates with out an original receipt or a gift receipt, I was told can I have a dl/state id. I said it is on my registry. She said ok, let's pull up a product purchase log on the kiosk. So after signing in the kiosk, and with the guest relations worker, trying to help me, she discovered that this log is no longer available. I was told that this would be counted towards one of my precious two non receipt items a year. I said no! It is on my registry, I requested one, and two were received. (Which is clearly marked on my registry. ) she called corporate to see what she can do, and they told the guest relations worker, "too bad, that is her problem, not ours!... She needs to tell all of her guests to either bring an original or gift receipt with their gifts!" and "it doesn't matter if it's on my registry or not, but as of august 1, 2007, the product purchase log is no longer available to people with registries, and I should read that online when I registered!" (I didn't even register online, I went to the store and registered, and no where online does it even state that either. What?! Are you kidding me? Well I still had stuff at home that I had not brought yet, which i'm glad I didn't. Please note also that your two returns a year with out a receipt includes items that are like 2.99. (Would you want to waste a return on that?!) so I have been in contact with target corporate and they say, nope, nothing they can do. Below I put some of the emails that I have sent to target online, and their response. But overall, after I redeem my store credit from some of my returns with the gift receipts, and gift cards from my shower, I will no longer be shopping at target. (I'm only using them up to get formula and diapers!)

Lesson learned: do not shop at target no more! And I have passed this on to alot of people and they are appalled at target is acting this way, considering they are a huge corporation! Also not once did they offer me to go back to the department and pick out something of equal or greater value.



First email sent to them online.

When I registered @ target for my baby registry in august, I was not told at all by target personnel that I would not be able to return my baby registry duplicates. Or unnecessary items. As I went into a target store on friday to return a duplicate item off of my registry that clearly states, (Requested 1-received 2) I was not able to return it. (I am not asking for cash back, a gift card would be sufficient. ) should I have known this return policy back in august when I was so excited to register at target for my special event, I would not have done it. Also I have never heard of a policy that only allows a customer 2 non receipt items a year for a return. The customer service for target being a big corporation is awful. I hope someone can get back to me regarding this return issue. And a solution of course very soon. Please contact me to resolve.

—target's response—

Dear dana,

Thank you for choosing to register at target, and for taking the time to contact us regarding our return policy. Returns at target are easy with a receipt dated within 90 days of purchase. As a registrant, we'll allow you to return your gift registry item up to 60 days after your event date if your receipt is expired. I'm sorry that the store was unable to assist with the return or exchange without having the receipt or gift receipt.

If you don't have a receipt, we still have a few options for you:

- your local store will accommodate two no receipt returns a year for you on small gifts under $20.

- we have the ability to look up a receipt's information for the gift giver, so they can make a return on most purchases, provided they purchased your item with a check, target giftcard, credit or debit card within the past 90 days.

- if the gift giver retained the original receipt for the item, they have the ability to reprint a gift receipt at the guest service desk next time they visit target.

We appreciate you taking the time to share your concerns with us. Your feedback will be useful in our continual review of our return policy.

We hope to see you again soon at target.

Sincerely,

Troy

Target guest relations

www.Target.com

—my response—

I totally regret registering at target. Should I have known about this ridiculous return policy I never would have even thought to waste my time going through your aisles and having my guests shop at your stores. To find out that what I have extras of, I am "stuck" with. And even though it's from target, there is nothing target corporate can do. I find that very hard to believe for such a big corporation this is your return policy and that is how you treat your "guests".

As for as if I do not have a receipt. "if you don't have a receipt, we still have a few options for you:

- your local store will accommodate two no receipt returns a year for you on small gifts under $20. "

Right now at my home, I have a small bag full of circo items that is a target brand and I have duplicates of. These are not items that I registered for, but are items that I have received too much of. You only need so many pacifiers and bibs. And for me to go in there and "waste" one of my precious returns on a 2.99 item that is just insane. Totally unheard of. It is sad to say that your own target employees agree that the return policy is wrong and is not "guest friendly". You obviously can see that I registered there at the store and I should be able to return the target items.

Also since I am discussing receipts. You should train the cashiers on if it is a gift to tell the guest that if a receipt is not accompanied with the item at the time of return, the guest will not be able to return it.

And you should also update your registry system to not allow or prompt the cashier to notify the guest that the item was already purchased, and would they like to purchase an additional product.

(This is when I received 2 rockers for my shower, and I only requested one, but just like the target registry 2 were purchased, but only one was requested. So that is my problem that I am stuck with 2 rockers. But target won't honor that even though it is on my registry as follows. )

I will have to say, since talking to many guests of my shower, and explaining to them what you are putting a 9 month pregnant woman through regarding this return policy, you have lost many guests and will not shop at a target again. You may think "oh well, what does that matter" target will hopefully see what they did wrong to inconvenience their past guests.

Also on that note, I would like to say, no where when I registered did it say that as of august 1, 2007 a purchase product log would not be able to get printed for returns. And neither does it say it on your website. So you may want to look into that as well. I registered in the middle of august, and as of friday the one guest service worker at the target store by my home, did not know that you could not print that either.

It is sad that I received over $200.00 in gift cards for target, and I will be stuck shopping there for a few times until they are used. But after that you will not receive my business. As I previously went there on a weekly basis for all of my household needs.

====target's response=====

Dear dana,

I'm sorry for any disappointment with our last e-mail, but we won't be able to assist with a return or exchange without a receipt or gift receipt. I apologize for any frustration this has caused.

Thanks again for sharing your comments with us. Your feedback will be useful as we continue to review our return policy.

I hope we'll see you again soon at target.

Sincerely,

Troy

Target gift registries

www.Target.com

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Mark127
Houston, US
Dec 29, 2011 10:26 pm EST
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What's with the age limited on returns. Target requires a driver's license which lets out my 14 and 15 year old boys from returning a duplicate video game (still securely wrapped in plastic). Then when I ask about why I had to come into the store to help the guy behind the counter tells me "its in the policy" in a snotty tone and waves over his head because I'm a ### and its printed right on the wall. I tell him "NO its not on the wall behind you so please get me a prated copy of the return policy". He refused and asked me to leave.

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wooda
Denver, US
Jul 03, 2010 11:15 am EDT
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Target has terrible customer service, DO NOT SHOP TARGET

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kari7385
Earlville, US
Jun 10, 2010 2:21 pm EDT
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In regards to AmberAdk's response:

You're most likely one of the people who buy the worst gift at the cheapest price. And you are probably one of those people who re-gift items (used or new). Which would make sense at to why you refuse to include a gift receipt. When I buy a gift for someone, I put a lot of thought into it before I purchase it. I would prefer they didn't take it back, so I try to buy something they would like and use. I dont know about your money, but mine doesn't grow on trees. I work hard for it. I would be more offended if they gave my gift away to someone else, instead of returning it for something they would actually use. I'd rather my money go to the person it was intended for. Those rockers are expensive to the average American family. And especially to someone whose money doesnt grow on trees. Exchanging one rocker could buy that mother a lot of diapers, formula and clothing. Do you know how expensive kids can be? Target makes more money than they know what to do with. The people at the corporate level at Target, make plenty of money and live VERY comfortably. So to them and I guess you, a $200 rocking chair would be considered chump-change. Obviously you have no clue what a few dollars could do to help a family. So now WHO is greedy? I think YOU need to look in the mirror.

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kari7385
Earlville, US
Jun 10, 2010 1:57 pm EDT
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That it CRAZY. Ask your closest friends and family members to return some of your items and use "their 2 precious returns" That is the DUMBEST RETRUN POLICY I have ever heard of. Corporate can't fix...yeah right my a**. I will never register at target for anthing. And I would never buy a gift for someone from Target. WalMart is cheaper anyways. Customer service there sucks too, but at least you can save a buck.

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AmberAdk
Tiffin, US
Dec 21, 2009 11:36 am EST

You all need to stop your complaining about returning gifts! If you don't have a gift receipt or a original receipt why should the store take it back? A gift is free stop whining who cares if you have 2 of the same use it or give it to someone who can! Greedy people you didn't pay for it anyways! I never give a give receipt to anyone that I get a gift for, if they don't like it then too bad! Sound like a bunch of spoiled adults to me, get over it!

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Melinda Carlson
oak lawn , US
Sep 27, 2009 10:19 pm EDT

My Daughter also had a Baby registry @ Target, They also would not give Her store credit on a few of Her item, because she didnt have a receipt ! Also I have purchased a Wii game for $249.99 the price was cut to $ 199.99 and they told Me I would couldnt get the difference back because it was not on sale the price was slashed ! So I called My Daughter and returned all her gifts on Her registy and My wii game ! target lost over 1, 200 dollars and it was Walmart gain ! Go to Walmart They have a exellent return policy ! My Daughter and I spent less money at walmart and went to lunch! I guess target has enough money ! They dont care if They loose any ! I will also spread the word ! That why Walmart has made a profit in there last quarter !

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alwaysright
somewhere, US
May 13, 2009 1:37 pm EDT

I have to disagree with crazycashier (key word: crazy)...I too had my baby registry at Target and many of my guests that made purchases told their cashiers that they were gifts and handed over the registry papers, and the gifts were never taken off. I received, among other duplicates, 2 strollers, 3 play gyms, FOUR monitors, and 3 first aid kits. I bought one of the strollers myself because we were getting close and I saw that no one ha dpurchased it yet, and I had the cashier take it off of my registry. When I received the 2nd one I asked when it was purchased and to my surprise, it was BEFORE I bought it, the purchaser had also given her cashier the registry information, and yet it still did not show up that it was already purchased. When I tried to return the duplicates, I was told several different things:
1. A gift receipt must be REQUESTED by the purchaser (contrary to what the supposed Target cashier above claims) AND apparently there are 2 different types of gift receipts - one with a description of the item and one without. The purchaser has to ASK for the one with the description. We had so many gift receipts with nothing but numbers and barcodes on them, and no one at Target could pull up the item on the receipt unless they scanned the product first then the receipt. So why are there a thousand different numbers and a barcode on the gift receipts if they can't be used?
2. I needed to go back to my shower guests and request the gift or original receipts. Yeah, because that's not embarassing..."Hi Aunt Bonnie, I have to return the baby monitor you bought me so can you please get the receipt from you? I know I know, it's not your fault that the purchase didn't show up on the registry..." Please...
3. My guests MUST NOT HAVE presented the cashiers with the registry information. I know this happens, and I can understand if had happened with one or two people, but we counted the guests that purchased duplicates and came up with 17. SEVENTEEN! Not 17 items, SEVENTEEN GUESTS that purchased duplicates. There's no way that that many friends and family happened to forget what they were buying a baby monitor for. PLUS, like I mentioned before, I myself requested an item be removed and it didn't happen, so I know the registry didn't work correctly in the first place.

So, crazycashier, you said it yourself, the problem doesn't lie with the employees, it lies with the corporate [censored] bags that came up with the return policy in the first place. Stay crazy. And stay out of customer service.

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Crazycashier
, US
May 09, 2009 12:12 am EDT

Its is amazing how upset people really get over these types of problems. I am a current target employee and our return policies match that of Wal mart and Kmart. People tend to automatically pull the wal mart card everytime they do not get their way in the hopes we will bend our rules. These policies are more than fair and when a person buys a gift from a baby registery they are prompted to make sure they give a gift reciept with their item. The fault does not lie with the employees and the policy it lies with the person who went to print out your gift registry and just casually clicked right passed the message about getting a gift reciept for these items.

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starla
, US
Apr 15, 2009 3:47 am EDT

I experienced the same issues with them for a $3 item, I am no longer a target shopper. I would rather shop walmart for prob better customer service and cheaper prices.

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Laura
,
Nov 22, 2008 1:51 am EST

Almost all stores with registries have a similar policy. And to my knowledge, when purchasing an item from a registry from Target a gift receipt comes out automatically.

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Target I will never shop there again!

I recently purchased a prepaid phone for my 9 year old son for 59.99. When I went to verizon to add it on, they had better phones at a better deal, so I went to take the other phone back. I didn't have a receipt. I lost it, and because it was a cash transaction, they will not give any kind of refund, not even store credit. I could, for the most part, understand that on some items because of theft, but this item had to be unlocked by one their employees, so it was obviously not stolen. The employee and manager gave me a 1-800 number to call for help and said maybe they can help you. They won't. It is a total waste of time and a way for Target to not deal with their customers. I even spoke with a supervisor there that was like, "I understand your concerns, and we at Target take them seriously. we want our customers to be happy, etc..., but that is our policy. When asked for her supervisor, she refused to give that person to me and gave me Mr. Urlich's address and told me to contact him.

I hope that Target, which also owns Starbucks, is happy with the 59.99 they received from me, because I will never shop there again, and I am sure they don't care, because I told that to Miss Corporate America, and she didn't, but I am a stubborn person, and I mean it. There is a K Mart across the street, a Meijers by my job, and a Walmart down the road. Sometimes receipts are lost. We are in the process of moving into a new home, it happens.

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amanda bru
Sunderland, US
Jun 30, 2009 5:05 am EDT

Jake took the words right out of my mouth.

I work at the Target Service Desk and I'm so sick of hearing the excuses. People always come with no receipt and assume they can do everything and anything. The policy is clearly stated at checkout and on your receipt. If you don't have it, we do what we can, but there's a limit. Be more responsible.

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Markus
,
May 26, 2008 6:14 pm EDT

Target does not own Starbucks

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L G
,
Apr 05, 2008 7:53 pm EDT

Target can look up your receipt. Did you ask them to do that?

Almost all stores now-a-days require a receipt for returns. No receipt, no return.

Here, even Wal-Mart requires a receipt for all returns or exchanges.

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Laura
,
Mar 31, 2008 3:05 pm EDT

YOU LOST YOUR RECEIPT. This is your fault. If you read the majority of "complaints" of this nature, 9 out 10 times the person lost/misplaced their receipt. Get over it. I hope you learn something from this, oh, say, like how to be better organinzed so you don't lose all of your receipts. You people make it so much harder for people with legitimate complaints. Oh, by the way, Target could give a crap about your $59.99 and the paltry sums of money you spend there...you not shopping there will not cause their downfall.

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Jake
,
Feb 26, 2008 2:51 pm EST

Have any of you actually worked in retail? What do you do when you don't get your receipt from the cashier? You complain. Then what do you do when you lose it 5 minutes after you get it? You complain about the fact that a store has a clearly written return policy stating you must have a receipt to do a return. Be more responsible and don't blame other people for something you did. I've heard every excuse about why someone doesn't have their receipt. Most places even have it set up to where if you have the card or a check from the account it was purchased on they can look it up that way (if it was purchased within the last 90 days or whatever the return policy is) And the reason why most stores have this policy is because people try to return items that they've had for 6 months. I know what you're going to say, why shouldn't they let me return it after 6 months?" It's because these places don't rent products for 6 months... they sell them to you. After a certain amount of time they have to be able to say with confidence that the 600 of that certain item they sold is for sure sold and they're not going to get 300 returned in a year just because people don't want them. For the most part if there is a problem with the product you bought they will take care of it. But if it's just because you didn't make a well informed buying decision don't complain about it... Maybe you should just think about what you'd like to purchase and if someone gives you a gift it's not Target, Meijer or Wal-Mart's fault the person didn't give you a gift receipt, maybe they didn't want you to return it? And by the way Meijer, Wal-Mart, Target and K-Mart all have the same return policies for the most part. They also have this in place so that you can't buy something at Wal-Mart and return it to Target on accident (or because it's more expensive at the other store) because they can actually be fined for allowing that to happen if the vendor finds out. You see it's not all about you, they have responsibilities that they have to be held to.

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DONALD BROWN
,
Jan 30, 2008 9:13 am EST

IF SOME ONE HAD TOLD ME THAT "TARGET" HAD THIS POLICY, I NEVER WOULD HAVE BELIEVED THEM, TILL I TOO TRIED TO RETURN A HOLIDAY GIFT AND GOT THE SAME RUN AROUND EVEN AFTER I EMAILED "TARGET" AND THEY IN TURN TOLD ME TO CALL A "SPECIAL" PERSON THAT WOULD SURELY TAKE CARE OF THIS SITUATION. WELL, DONT WASTE YOUR TIME BECAUSE IT DID NO GOOD WHAT SO EVER. (A TOTAL WASTE OF MY TIME AND ENERGY)! THIS POLICY IS LIKE SOMETHING OUT OF THE 1940'S! WELL, TARGET, "YOU SOW THE WIND, YOU REAP THE WHIRLWIND". DB

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Target slippers ruined my dresser!

I bought some Halloween "Mary Jane" type slippers from Target. The slippers are made of the soft, fuzzy material and have black round treads on the bottom to prevent slipping. Well, after one hour of wearing the slippers they started to unravel had a hole in them shortly after. I took them off and put them on my dresser so I could take them back after the weekend. Well, when Monday rolled around I grabbed the slippers and found that the black treads left these round, tar-like rings on my dresser! I was freaking out. I grabbed a paper towel to wipe it off, thinking that it was just some sticky black stuff. Well, not only was it sticky, black stuff... it had made round indentations on my dresser! It was like the chemicals that the treads were made of burnt holes where the treads rested on the dresser. I was furious! I went to Target and got my money back for the slippers and have been in contact with their headquarters. I guess they're going to work through the manufacturer so we'll see how that goes. I never thought that I would buy a $4.99 pair of slippers and ruin my $499 dresser!

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Target unfair return policy!

DO NOT open registry at targets, unless you know that all your guests are perfect at keeping their receipts, including gift receipts and making sure that they or the store clerk has removed it from the registry! You can’t be responsible for all your guests and the store clerk following through and w/o that receipt targets will make it impossible to return your duplicate items.

Daughter opened her registry in Jan. and wedding was aug 10, they did not allow items over $20 to be returned even when purchased off the registry. we also had the problem of them not being removed, this makes me think part of the blame for not removing items from the registry is the fault of target, as they scan the paper and sometimes it doesn't scan properly. They refused to give us store credit. 3 Blenders (only sold at targets!) they are $29.99- $9.99 over their $20 limit. Is is my daughter's fault that targets did not remove it or that her guest may have forgotten to have it removed? Does that mean we should inform all our guests that they must attach a targets receipt. As far as paying attention to their registry? How were we to know if any one had purchased it?, so we could remove it? Anyways, store mgr and corporate office said the same out of luck!

This is there email response to me from the corporate office: “If you don't have a receipt, we still have a few options for you:

- Your local store will accommodate two no receipt returns a year for you on small gifts under $20.
- We have the ability to look up a receipt's information for the gift giver, so they can make a return on most purchases, provided they purchased your item with a check, Target GiftCard, credit or debit card within the past 90 days.
- If the gift giver still has the original receipt for the item, they have the ability to reprint a gift receipt at the Guest Service desk next time they visit Target.” “I'm sorry if you feel our last e-mail reply wasn't satisfactory, but we aren't able to further assist you with your return. “

jean

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Target deny the purchase of birth control

I am writing to request that upper management of Target create a policy that prohibits pharmacists from denying (or harassing) customers from purchasing birth control at the Target pharmacy. I choose to shop at Target, over Wal Mart, for the past 10 years and also have had a Target credit card during that time--the only credit card I own. However, since our choices and behaviors reflect our values, I must boycott shopping at Target until the upper management of Target creates a policy I can support. Does the Target culture want to make a statement that it is taking a side on this issue. By prohibiting the purchase of birth control, it is doing just that. And if that is the case, Target will lose MANY customers... trust me--you've already lost me until (not unless) things change. By the way, incase you didn't hear, Wal Mart has created a policy addressing this issue. Thank you for your time.

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jamester87
Tampa, US
Jul 12, 2009 11:26 am EDT

Did you have a perscription? Did you not have any refills? was the rx expired? You can't just buy birth control over the counter!

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Target - poor after sales service!

My finance and I recently bought a 18'x4' intex pool from target in west does moines, iowa, on 6/24/07, for $500.00. Last week the pump stopped working. I called the 800#for maintenance. They said since I lost my receipt I needed to go to my bank and get a copy of the check we used. Then to fax it to [protected]. Which I did. I called today to see when to...

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Target stopped working after 5 months!

Since I live in a small convenience apartment I no longer have the box or the receipt. I purchased one of Targets Trutech tv/dvd combo tv's for $99.00 and after five months, it now will not work and the warranty is for 90 days. This is not acceptable for the consumers.

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Ron Ritch
,
Dec 02, 2008 7:17 pm EST

The TruTech name is only for sets sold by Target. They are made in China and imported by a company named Venturer Electronics in Canada and Buffalo NY.
Contact me if you want telephone numbers etc. It is Federal law for a dealer to make available any written warranties before you actually make a warranty covered purchase over $15.00. This law is older than Target itself. It's called the Magnuson-Moss Act - Public Law 93-637 and is overseen by the Federal Trade Commission.
Where I live Target does not have the warranties either on display or available - they are in the various sealed boxes. It would be a great service if those who have been cheated by Target would go to their closest Target and ask for the written warranties for several TV sets. You have the right to compare. When they turn you down - get their names and other info and join me in issuing a complaint with the FTC. We need many to do this... the quicker the better.

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Quasi_Mondo
,
Jul 07, 2008 12:54 pm EDT

This is exactly why buying a TV/DVD combo is a bad idea. If one component goes bad, you're stuck with it. Better to buy them separately.

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Laura
,
Mar 31, 2008 3:17 pm EDT

Um, it sounds like this should be an issue you take up with the manufacturer, Trutech, not Target. Unless of course Target is the one who manufactures the Trutech brand. But you get what you pay for, next time shell out a few more dollars for a Sony that will work for 10 years.

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delas raiford
,
Aug 13, 2007 9:27 pm EDT

Has anyone been able to figure out what causes this to happen? Or if it can be fixed at least?

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mary jane walker
,
Jul 27, 2007 6:53 pm EDT

Mine is only a few weeks old and of course I've ditched the box and the receipt already... and now the d**n DVD will not play DVDs - also says "wrong disk." What a crappy product this is!

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Justin shraeder
,
Jul 26, 2007 2:21 pm EDT

I can't get my universal remote to work for my stupid trutech lcd tv/dvd !

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Humberto Ruiz
,
Jul 25, 2007 10:53 am EDT

I also just purchased one from Target and also get "wrong disc" message.

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Walterene Atkins
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Jul 23, 2007 2:35 pm EDT

My experience with the tv is that I bought it about 2 months ago and about two weeks ago the DVD portion plays the dvds only in black and white. But the tv maintains color.

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Jennifer Ward
,
Jul 17, 2007 1:12 pm EDT

I too have the same problem... except its only been 5 months. The tv itself works... but the dvd reads "wrong disk" with every dvd put in it. Ive tried everything.

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Target - unauthorized withdrawal from checking account

I had an unauthorized withdrawal from my checking acc0unt for $49.95 from this company and the man I talked to said they would not refund my money, even though I did not authorized the transaction.

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Target unfair business practices

Target Stores has unfair business practices and violates consumer rights! I returned something in January with a receipt over 90 days, and had to go threw hell, to only be able to get one item in exchange for the 5 I returned. My son was born in November , and we got unnecessary presents that we wanted to exchange, even with tags on them they run it against your license. After 2 times a year you are black-listed. I got a pair of shorts for my birthday, they happened to be from target. All I wanted to do was exchange them for the right size. REJECTED! This seems like a consumer violation! I can't help- that someone got something for me from target. I didn't try to get money back, I simply wanted to exchange it for the correct size. It still had the tags on it. Is there a class-action lawsuit against them yet?

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Polly Not-Perfect
Madison, US
Feb 08, 2011 2:06 am EST
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Dear Dan,
You are right - in a way. Target will allow exchanges. They are suppose to honor the 90 day return policy and at times have been known to extend that as long as it's not too long of a time frame. Anything that is purchased on line can also be returned to any Target store in the US. You will get back what you paid for the item when you purchased it online however. If you are returning a gift, you will be given a gift card. If you need to exchange a size, you can do so but it is wise to keep your receipts. I have returned several items and have never had a problem - yet. That's not to say it won't happen. If you return something that was bought as a gift or if the item was on sale and you don't have your receipt you will be refunded the sale price of the item. If you spent 15.oo on something and it's on sale for 2.99 - you get the 2.99.

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Polly Not-Perfect
Madison, US
Feb 08, 2011 2:02 am EST
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You sound like a Target [censor]-Kisser - are you an ETL, LOD or Team Lead?
If not, you should be - [censor] kisser! What the [censor] do you know anyway.?You probably do what your told, when your told and say yes sir and no maam everytime. They tell you to jump and you do - you're so sad...

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Bill
,
Jan 04, 2008 5:00 pm EST

Violates consumer rights? where on earth do you think this company is violating consumer rights? what are consumer rights? Any store has the right to set policies and procedures that protect their assests. Targets return policy is "A receipt dated within 90 days of purchase is needed for ALL returns and exchanges". It is not Targets fault you did not recieve a gift receipt with your gift. You cannot go to the store and buy a bunch of things and then try to return them without ANY proof of Purchase! How can anyone think they could. As far as the 90 days! That is more then enough time to make it to a target store to return/exchange.

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12:00 am EDT

Target deceptive registry for baby returns!

My daughter is expecting her first child in July. I. She registered at Target and Burlington in Waco, TX. We sorted through duplicate gifts and tried to exchange them for other things on her list. Her registry was available; but the clerk said she had to have a purchase list. If the items were not on the purchase list and she did not have a receipt - this is the procedure: she asked for my purchase list and her driver's license; even though the item was purchased at Targets, she was told she could only make 2 item returns. She even had a gift card to which the clerk added one item. She was told that she could return only 1 more item and then her driver's license was flagged for rejections of other returns. She purchased around $50.00 of different baby items. The total was over the gift card amount. Why doesn't Target let registers know their policy? Why want they allow returns for gift cards or allow returns for other items? I will let others know about this policy and encourage people attending the baby showers to not buy at Targets. Targets is used by both families for many purchases. Target will lose more customers, because they will shop at other stores, such as Walmart.

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Rhondi
,
Sep 09, 2007 10:19 pm EDT

Target baby registry is a SCAM! Their behavior is continually rude, their customer service non-existent. We no longer shop there.

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12:00 am EDT

Target poor customer service

I would like to share my unpleasant experience I had today in Target at Appalachee Pkway! I was shopping on the clearance rack today in the boys section. When an employee named Brittany came up folding tshirts on the back wall next to the rack where I already was. While I was holding up the shirts for my son to decide if he liked, mind you the shirts are against her back at this point and I had no personal space. I asked Brittany if I was in her way? She proceded to say No I will be done in a minute. I did ignore this and proceeded to look at the clothes. The more I thought about the situation the more it bothered me and upset me. I then proceeded to tell my mother I expect to get this type of service from Walmart but never Target. I also stated to my Mother I am sure Brittany is at Target longer days than I am and to bother a customer is just wrong! Brittany is now across the way straighten other clothes. Then Brittany yells from that section that I could have asked her to move and that she wasn't there for 8hrs a day. This is when I decided to go up front to get the store manager instead of waiting until I left the store. While I was up at the front of the store I hear Brittany over the radio I need a assisance immediately in the Boys Section. Erica the Front End Manager is now assisting me and I have explained this whole situation to her and she is very apologetic and is sorry about the customer service I have received. Brittany is in the other section of the boys talking to Wayne the Store Manager and Security about the situation. Which was very embarassing since I wasn't the one yelling in the store instead I was the one that was yelled at by a sales associate name Brittany! Mind you Wayne still hasn't come to assist me in the problem that arised he is still with Brittany instead of me. When he decides to come Security follows Wayne as if I was the one that was abusive in the situation! I never got ugly or yelled at anyone! I asked Wayne who was wrong in this situation and he would never say! His only statement was he couldn't say who was wrong! I am very disappointed in the service I received from Target today! Erica the front end manager was very nice in this situation and I am sorry Wayne couldn't apologize for the bad service his sales associate has given me during my visit at Target today! I did leave my cart of things there and I don't see me or my family shopping at Target for a very long time! I have always talked about perfect service at Target but I will now go back to shopping at Walmart which is only 5 minutes from home instead for 25minutes from home. I would like a response from Target in the poor customer service I have received from Tallahassee Target since I never received an apology from the Store Manager!

Tabatha R.

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jamester87
Tampa, US
Jul 12, 2009 11:30 am EDT

The pharmasict reserves the right to refuse the sale Plan B. They don't HAVE to give it to you. Just like they have the right to refuse to fill your Rx. It is up to the Pharmasict. There is no law.

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Sarah
,
Nov 06, 2007 2:38 pm EST

I believe by law they have to have at least one person on staff who will sell it to you. I would check your local laws, you may have something there. Be strong girl! Don't let closed minded fools bring you down!

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Michelle Eis
,
Aug 26, 2007 11:59 am EDT

I am writing to request that upper management of Target create a policy that prohibits pharmacists from denying (or harassing) customers from purchasing birth control at the Target pharmacy. I choose to shop at Target, over Wal Mart, for the past 10 years and also have had a Target credit card during that time--the only credit card I own. However, since our choices and behaviors reflect our values, I must boycott shopping at Target until the upper management of Target creates a policy I can support. Does the Target culture want to make a statement that it is taking a side on this issue. By prohibiting the purchase of birth control, it is doing just that. And if that is the case, Target will lose MANY customers... trust me--you've already lost me until (not unless) things change. By the way, incase you didn't hear, Wal Mart has created a policy addressing this issue. Thank you for your time.

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12:00 am EDT

Target do not honor return warranty

Purchased new Tru tech flat lcd tv from target. Was purchased after Thansgiving for a Christmas present and remained there until then. Work a few weeks and the screen looked as if it was a digital storm. I took back to Target with a receipt. I was informed the warranty had expired ! Regardless they would not accept, I went to BBB and no help. So i no longer shop at Target.Tell everyone not to buy from Target.

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Droobin
Grand Rapids, US
Jan 20, 2009 11:07 am EST

I believe that Target has a 90 exchange policy with a receipt that has nothing to do with the product manufacturer's warranty. I also believe that the Trutech brand is their cheapy in-store brand as well. Hopefully you still have your manual and you've registered your product with the manufacturer so that you may get your repairs. Whenever I shop at Target, I'm always annoyed at how many times they have to repeat their return policy on the receipt. Let's keep complaints legit so that we can all help each other. Venting frustration over not knowing how to go about getting a repair to a manufacturing flaw is not legit is not helping anyone.

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12:00 am EDT

Target is this a scam?

I too signed up for 6 promotional offers to receive a $500 Target gift card from Consumer Gain. I completed the requirements on March 18, 2007. Today is May 9, 2007 and I still haven't received verification from the sponsors. Under the agreement package, it states that it only takes 2-3 weeks to get notification and then they will notify you of your status. Today is the 53 day, and I still haven't received notification that I have fulfilled my agreement.

I have spent a considerable amount of money and will spend even more money to honor my contract agreements with the different sponsors. I don't think this is fair. What can I do? Is this a scam? If so, I should be able to get out of my contracts with the sponsors. Please advise.

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Nicki
,
Dec 01, 2008 3:06 am EST

It's a scam.

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Target poor portrait studio customer service

This letter is to address the poor customer service my family received from your portrait studio on December 30th, 2006.

I received a message in January from an employee who works out of this studio advising that the pictures did not turn out and that my family could come back in for retakes and they would throw in 3 free sheets.

I appreciate the incentive of adding additional sheets at no charge, although what an inconvenience to get a family of six back in for retakes. I must admit this is not my complaint though. No time during the message did she once apologize for the inconvenience. I returned the call to her. Unaware of my situation I explained to her how disheartening this was that the pictures did not turn out. I explained to her that two of my children live out of state so there is no way at this time that these pictures can be redone. Something she would not know of course, but an apology would have helped the situation. Again, no time during our conversation did she offer one. Her question to me was, “When can you come in for a refund?” Then she advised that she was able to do it over the phone so there was no need for me to come in. Our call ended. I thought about it for a moment and called back to ask for her manager. She began to say, “There is nothing she can do”. I informed her that I understand that her manager can not get my pictures back but I still want the phone number. She gave me a number. I have called this number three times and left messages each time with no call back. You can only imagine my frustration. I do not know who I need to speak with in regards to this unacceptable customer service. I realize that the pictures are gone. But employees, especially at a portrait studio, have to realize that pictures mean the world to people and when they are lost, damaged, etc. It is upsetting. The only thing I am trying to get across in this letter is that two words would have made a big difference. “I’m sorry” may have retained this customer. I will no longer utilize this portrait studio nor will I recommend it to others.

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budgetconsumer
Mebane, US
May 18, 2010 8:09 am EDT

I am sorry about your experince I work for a Target Portrait Studio and I can not imagine how the photographs did not turn out my only guess is that this is back when the studio was film. I hope you had a new family photo taken sense then. Most Targets now are all digital and you can save your photos on their server for only 9.99 if something where to happen to your prints. They are also running a special now Mon-Thursday 50% off your entire order. I hope you try out Target again and hope you have a more pleasant experince, If I lived in AZ I would be more than happy to retake your photos for you.

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Target poor customer service - berta

Yesterday evening I was standing in line next up to be checked out, Berta, the "front end supervisor" rudely stepped in front of me to shut off the light of the checker, telling me I was going to HAVE to move to the line next over because SHE was sending the young man for a carry out.

I said to her that I was next to be checked out and that other line had a line, she then repeated LOUDER to me that I would HAVE to go to the other line.
Now, let me give you what she should have said:
Two options:
Either wait for me to be checked out and then send the young man out, OR ASK me to move over instead of basically moving me out of the way and TELLING me I need to move. OR maybe SHE could have rolled the cart out to the car for the customer herself since all of the checkers were busy.
Ok, so now i'm irritated with her. This is not the first time she has overstepped her boundaries. I guess Target has a policy about children and carts...I completely understand IF it is a problem with some customers to ask the parent politely to seat their child. I WAS STANDING STILL IN LINE and SHE asked my CHILD to sit down! Don't we teach our children NOT to talk to strangers.. Speak to the parent NOT the child.
Ok, now let me finish last nite...
After that Berta finds a credit card on the floor... she with INCREDIBLE RUDENESS asks my name? I may have overreacted BUT she has already torked me off with the bossiness of moving me to a different line.. so I asked her not to speak to me.
She of course carried on her way VERY much into ME and what I was doing, her presence is just rude, she is snotty and absurd about the way she does things, and should NOT be treating customers this way..to finalize things as I was walking out the door she was grumbling about me and said to me (very very loudly) I AM JUST DOING MY JOB! I did tell her she was snotty, and she TURNED around and told me I WAS WORSE! Now, maybe true, but I am the customer and she had already stepped on my toes, SHE needed either to keep her mouth shut or take care of the situation VERY differently.
The cashier that was helping me ACTUALLY leaned over to make SURE that I got a comment card, WITHOUT EVEN HAVING TO ASK HIM. He actually said to me when I said that she needed to work on her politeness and she took her job a "bit" too seriously that he was not allowed to comment! HE EVEN KNEW SHE WAS IN THE WRONG! Berta needs some more training or maybe to be moved to a different department like the stock room, where she doesn't have to treat the customers with her frustration.

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Target never do advance shopping

I used to spend hundreds of dollars a year at the local Target store, but I will be taking my business to one of their competitors now.
I bought a Christmas gift for my child in September of this year.

I kept my receipt for the item. I found out maybe two days before Christmas that a relative bought my child the exact same gift. Not a problem, I thought. I have my receipt, I will just take mine back. Imagine my surprise when I found out my receipt was valid until December 18th.
Target informed me that because I didn't have a receipt (I kept correcting them and telling them I did have a receipt), they would accommodate me by allowing me to exchange my item for another item from the same department (toys). I would gladly have exchanged the toy for other items from the store, but they said that was not allowed.
I have since contacted my relative and asked her for the gift receipt (I didn't want to tell her that I had already bought the same item for my child, but Target forced me to do just that). I will be returning the item and I will now do my shopping at a competitor. Target does not sell anything that I need that I can't get from another major retailer.
I feel that Target should re-examine their return policy. I did not buy a seasonal item. The toy is still being sold at the store. The fact that they do not allow local stores to make exceptions (I missed the "return period" by 8 days when I pulled my receipt out) for non-seasonal items still stocked just shocks me. The local store gave me the Target customer service number and I heard the same message from two different people there. It's their policy and there are no exceptions.
I am telling all my friends about my experience and urging them not to do any advance shopping for Christmas, birthdays, etc. if they do shop at Target.

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playpiano89
, US
Aug 29, 2010 7:58 pm EDT

I really don't see a problem with Target. All stores have return policies. Where I work at JCP it is also a 90-day return policy.

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amanda bru
Sunderland, US
Jun 30, 2009 5:09 am EDT

Sorry, but a VALID (90 days after purchase) receipt is required for all returns/exchanges in order to get your full amount back. After that point, your receipt doesn't scan in our system and there's no way to use it. We can do store credit, but it automatically goes to the lowest sale price and there's no way to change that.

Sorry for your bad experiences, but the 90 day policy is quite clear on the receipt and in the store.

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Jamie Tuttle
,
Jan 04, 2007 12:01 pm EST

I bought a gift for my daughter, the price was $169.99. It was broken and I took it back, I did have the receipt but it was over there 90 day return policy. They wanted to only give the clearance price of $48.00 because it was after the 90 days. I was ripped off of $120.00. It clearly stated on a receipt the I had paid $169.99. I will never ever shop at Target again! I will also spread the word to anyone and everyone about the problem. They have lost a lot of money over there poor return policy! Jamie

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12:00 am EST

Target order delayed for over 5 months!

What I really want this year for Christmas is for someone to cancel my Target order. On July 21st, 2006, I ordered an infant seat on the target.com website for my then 3-month old son. It is now December 23rd, 2006 and my infant seat still has not arrived. 5 months and counting!

Each week I receive an automated message from Target.com which states that "there is a delay with one or more items in the order you placed." Furthermore, the message indicates that "it is not possible to cancel this order at this time."

The numerous Target customer service agents with whom I have spoken and emailed have said that if I no longer want the infant seat (my son is now too old for the seat), I can refuse or return the eventual delivery. I have then explained repeatedly that I have since moved overseas and am no longer able to refuse delivery at my previous address. To my dismay, the standard Target response has been "Our systems prohibit us from cancelling orders" and "all you can do is refuse the parcel when it is delivered." Did I not just say that I am living overseas?! Are they even trying to help?

I find the whole target.com shopping experience to be extremely user-unfriendly. All I really want this year for Christmas is for someone to cancel my Target order.

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12:00 am EST

Target never received free target gift card!

On June 22, 2006 roughly around 12:15:37 I received an email from an email address [protected]@thaseaplus.com which stated that I was Target Voucher winner #753-9699 and have just won a $500 Target Voucher. To redeem voucher I had to sign up for one of the services listed when I clicked on the link http://thaseaplus.com/t/c/84/off_good/sz6279.html.

Needless to say I filled out to receive services through Columbia House Video. A $500 Target Gift Card was promised to be delivered by FedEx. I have never received a $500 Target Gift Card.

When I was out on medical leave I emailed this [protected]@thaseaplus.com only to finally receive an undeliverable mail reply. My email was sent from my home email address [protected]@msn.com on November 8, 2006.

The account number I have on file with Columbia House Video is [protected].

I have copies of all the pages that popped up when I was complying to receive my $500 Target Gift Card.

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adolus huxley
Detroit, US
Sep 04, 2010 2:22 am EDT
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I'm actually on this site right now and I don't believe it... It's just too good to be true.
Pay 4.95 off your credit card and get a 100$ gift card voucher for a savings plan. I'm on this free computer website that I heard on the radio and thought I would check it out becuase I need one for school... I feel like it's a scam but I just don't know!
Why I came to this site was to find out what a gift card voucher was... Does anyone know what a gift card voucher is? becuase I'm thinking it's like a concert voucher where if you go to this buisness you won't get in for free but you'll get in cheaper than everyone else... isn't that how vouchers work?
So someone who isn't an employee of this site suppoirting their scam let me know what is going on with this computer site?!?!?!?! Or does anyone have a cheap laptop to sell?

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lucky500
, US
Oct 01, 2009 10:44 pm EDT

not all an-line surverys are schemes, I did not believe any of them were real at all... until a friend of mine did one, she did have to sign up for 2 offers. she did receive a 100 dollar gift card about 4 weeks later. I decided to try... I went to same site as my friend... I just received a 500 dollar gift card for target. I don't like giving any info. on-line either, I contacted promotional company first (e-mail) and set it up so I could pick my offers over the phone and then I could call disney movie club and a book club myself and set it up. They gave me a verification number to e-mail to the promotional company and about 5 weeks later I got my card! I do beleive that no matter what u do to protect yourself...It is always possible for someone to get your info. Can't worry too much about it.

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kohlsmike
ofallon, US
Sep 13, 2009 1:49 am EDT

So not only did you fall for some sales scheme that probably has no affiliation with Target whatsoever, but you also posted your account information from columbia house video on a public forum, where anyone with enough tech smarts can probably get your credit card number you used to apply for the service?

I'm light headed now

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Gamerdude
Gurnee, US
Aug 27, 2009 6:49 am EDT

absolutely ###ed

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carly pileson
,
Oct 30, 2008 1:51 pm EDT

I sometimes think they are real.
###.

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ibi
,
Aug 09, 2008 5:42 pm EDT

pleassseeeee

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Bill
,
Jan 04, 2008 4:49 pm EST

Wow! Who in their right mind would fall for something like this?!

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Sonya J Morton
,
Nov 14, 2007 5:57 pm EST

I was supposedly the 999,999th visitor to a Paul Potts web site, and was informed that I would receive a $500 gift card from Target.SWEET! What a great Christmas bonus to be able to do the bulk of my holiday shopping for my 5 grandchildren at Target! All I had to do was complete the survey, click on at least 2 of the many offers that followed, and my gift card would be delivered via FedEx. It has been nearly 3 weeks, and all I have received is a ton of unwanted Email and as many phone calls all wanting to sell me something or enroll me in some "get rich scheme". Needless to say, I'm disappointed, and I'll never fill out another on-line survey.

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JonnyMohawk
,
Oct 06, 2007 7:10 pm EDT

Wow you have to be ###ed to fall for those kind of things... one word JUNK MAIL

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Target heartless store!

I am writing to everyone I know about something that happened to me. On October 12th, western NY got hit with a freak snowstorm. This storm dropped over 20 inches of snow which took down power lines all over. Over 300,000 people were without power. On the second day after this storm I finally managed to get out to try to buy a few things. One of them was a battery operated radio. I ended up at our Target store in Cheektowaga, NY. They were one of the few stores that managed to open up that soon. I went in and there were 2 radios on their shelf. I asked the saleslady if there were any in boxes and she said no and told me that I could not buy either one of those 2 since they do not sell display models. Well, after all the stress of the past few days, I started crying. I asked her to please call the manager. She did. When the manager came, I told him that I wanted to purchase one of the radios and he told me the same thing. I told him that during an emergency situation, I thought store policy should be suspended. He told me, "Well, what if another shipment of those comes in? How will the customers be able to see what they are going to purchase?" I told him to just open another box, take one out and put it on display. He smirked at me and told me that's too bad, it was still company policy and he wouldn't sell me one. My poor kids were hugging me telling me not to cry and he just walked off. Well, needless to say, I will never ever shop at a Target store again and I told this person that I would tell everyone I know what a cold, heartless store it was. I called their headquarters to relate what happened and the woman said he should have sold it to me but that was about it. I am so disgusted with a company that cares more about it's policy than about it's customers. So please, pass this on to everyone that you know. Let everyone know that Target doesn't give a care about it's customers only it's bottom line and it's policies. I believe that people talk with their pocketbooks when it comes to stores and that is the best way to let Target know that we will not deal with a store like theirs. I am asking everyone to please copy this and send it to everyone you know. I would not want anyone else to go through anything like this. Thank you very much.

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Target - target has lost another customer!

I bought a camera and the matching printer a Christmas present for my daughter. My daughter opened the camera and was looking at the directions when she noticed that I had the wrong printer for that camera. The camera and the printer were both Kodak, but we had been sold the wrong model printer by the "not so helpful salesclerk" at Target. I took it back...

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Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

One of the most notable positive points of Target is its affordable pricing. Customers often praise the company for offering competitive prices on a wide range of products, making it an attractive option for budget-conscious shoppers. Additionally, Target is known for its frequent sales and promotions, which further help customers save money.

Another positive aspect of Target is its diverse product selection. The company offers a wide range of products across various categories, including exclusive collaborations with popular brands. This makes it a one-stop-shop for customers looking to purchase multiple items in one place.

Target's customer service is also highly regarded by customers. The company has a reputation for being responsive to customer inquiries and concerns, and its website features a comprehensive FAQ section that addresses common questions and issues.

Finally, Target's website is user-friendly and easy to navigate. Customers can easily search for products, filter results, and read reviews from other customers. The website also features a "Deals" section that highlights current promotions and discounts.

Overall, Target is a popular and well-regarded retail chain that offers affordable pricing, a diverse product selection, excellent customer service, and a user-friendly website.

Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Variety: Target offers a wide range of products across various categories, including clothing, electronics, home goods, and more. Their product variety is impressive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, Target has you covered with a diverse selection of high-quality products.

Pricing and Discounts: Target is known for its competitive pricing and frequent discounts. They offer affordable options without compromising on quality. The store regularly provides deals and promotions, making it a budget-friendly choice for shoppers. Additionally, their price match guarantee ensures that you get the best value for your money.

Customer Service and Support: Target's customer service is commendable. Their representatives are friendly, knowledgeable, and readily available to assist with any inquiries or issues. They prioritize customer satisfaction and go the extra mile to resolve problems promptly. Whether you have questions about a product or need assistance with an order, Target's customer service team is reliable and helpful.

Shipping and Delivery: Target offers efficient shipping and delivery services. They provide various options, including standard and expedited shipping, ensuring that you receive your items in a timely manner. The tracking system allows you to monitor the progress of your order, providing peace of mind. Target's shipping and delivery process is reliable and convenient.

Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

Online Shopping Experience: Shopping online at Target is a breeze. The website's user-friendly interface, detailed product descriptions, and customer reviews make it easy to make informed purchasing decisions. The checkout process is seamless, with multiple payment options available. Target's online shopping experience is convenient and enjoyable.

In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

How to file a complaint about Target?

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- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Target in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Target. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Target on ComplaintsBoard.com.

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Website

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