Target’s earns a 2.0-star rating from 10 reviews and 787 complaints, showing that the majority of shoppers are somewhat dissatisfied with purchases.
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lack of human resources training
I grew up in Minnesota where Target Corporation was a big deal. Their stores were clean, employees had a dress and conduct code. Yah their prices were higher than Walmart but you have less hassle of being mobbed and better quality.
My husband works for Target. He is very dedicated and works very hard even when he is pain from some of the work he has done. He has been through 4 managers and several district managers in 4 years. In his region, he has been there the longest. He volunteered to work overnights and even miss my birthday one year.
Okay...here is my problem. The department he works in is VERY UNETHICAL! His managers lack common sense and have no idea the basics of Human Resources. They treat their department like something they scrap off their shoe and even when the "Higher Ups" are very pleased with budget and performance, their managers always find a way to kick them down. Other departments are aware of these problems and have addressed the issue to them. But the structured system at Target has failed this department.
This specific department is having so many problems that their turnover rate is extremely high and their pay scale is very low. They can not retain employees for an extended period of them. They have even promised pay increases but once hired, they become non-existent. One manager has nickeled and dimed his department to try to be below budget, when his employees achieved this, he gave them a lower raise for their efforts and took a large bonus. I know that most of this is not unheard of but disheartening for a large structured company like Target Corporation that brags on its "Branding".
His manager has become so desperate to attack my husband that he has given him verbal warnings about missing Fridays and Mondays. My husband recently missed yesterday (Monday) due to an infection that began last Thursday! My husband was smart enough to produce a doctor's note for his Manager. My husband has earned his time off. Sickness is not predictable and my husband always makes sure he doesn't put his store in a bad position because of it.
Now that his Manager has went back to look at his time of schedule from the past, I will take the time to go back and receive doctors notes from my husband missing days due to illness for himself or our children. I will also consider calling an attorney about legal advice if his Manager continues to find bogus items to give warnings for.
You might think...they are doing their job. There is more to the story including the Floater who is very ill with Cancer and the Managers refusing to hire additional people to help him.. This poor man has 4 children and is ALWAYS on call, they promise him relief every week. The "African-American" person that was given the slight promotion of Lead until his work got him demoted but when the man felt this department wasn't for him, they denied his request to locate somewhere else because he fills their Minority quota and they can not afford to lose someone else.
Times are tough for everyone right now and we can't afford for my husband to lose his job because his boss can't do his.
Anyone else having problems with their jobs or their spouse's jobs at Target Corp?
target's poor return/exchange policy
I purchased a Dirt Devil vacuum at a local Target store on 02.28.08.
This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem.
When it broke its most recent belt the other day, I decided to return it. What I would like is another vacuum, or to be reimbursed for the cost of the vacuum I bought only 3.5 months ago, which is nearly useless.
Unfortunately, Target has refused to allow me to return or exchange it, because we are 2 weeks past the 90 day limit on their receipt.
This is a mistake on Target's part, because I will never buy anything that costs more than a few dollars from Target again, I will avoid shopping at Target whenever possible, and I will also make sure my friends are aware of the inflexibility of Target's return policy. Target's policy of never making an exception is counterproductive and unsupportable. Other major retail chains are willing to extend themselves on occasion to retain the loyalty of their customers, in consideration of past business and in the interest of potential future business.
I am very disappointed in Target's refusal to do so, and will definitely adjust my buying habits accordingly.
The complaint has been investigated and resolved to the customer’s satisfaction.
"HOW CAN A RECEIPT BE EXPIRED? I told them that they gladly took my green money in March, without any indication that I had only 90 days to return it if I planned on so doing!"
You know when you get up to register at some stores and the clerk says, "do you know about our return policy?"
Well that's because there are so many people like you running around with the assumption that we can just take things back when we're done with them or when we get around to returning them. If it doesn't work when you get home, turn around and return it (don't forget your receipt). If it breaks after 90 days, take it up with the manufacturer. If you don't want it anymore, sell it or give it away.
And above all, if you want high quality, don't shop at places like Target and Wal-mart! You. Get. What. You. Pay. For.
I worked at a store without a time limit on returns. At least twice a year we would have people return really old stff..like 20 years old. I'm sorry but 3 months should be plenty of time. If it's a manufacturing issue, take t up with that company
the receipt says 90 days not 104 days. There has to be some cut off. Otherwise what is stopping people from returning stuff that they bought from target 10 years ago?
I totally agree - I too, attempted to return a bed comforter last week that I purchased in March. (It didn't end up working into my redecorating that has been delayed.) I fully expected to be able to return this item as :
1. It was never used, it was still in it's original packaging.
2. It was shown in their weekly sale flyer as well. (Obviously current merchandise!)
I was told that there was absolutely nothing they could do since my receipt was EXPIRED!
HOW CAN A RECEIPT BE EXPIRED? I told them that they gladly took my green money in March, without any indication that I had only 90 days to return it if I planned on so doing!
Having had a retail store of my own before, I know how important good customer service is. Due to their lack of it, I suspect that the hand writing is already on the wall...
They were totally inflexible with their customer service. I too, will not shop at Target again. There are too many competitors that are out there to be treated like this. With stores closing almost daily in today's economic climate (and some major ones at that) I would think Target would realize that nothing lasts forever... When the announcement eventually comes that they are "re-structuring" or are closing their doors, it won't surprise me a bit, and quite honestly I will feel like a little justice will have been served.
rude store manager
I went to the Target store under the pretense of a *good deal on some hair products that my girlfriend had given raves about. I was elated to find that the Chi was on sale for the magnificent price of nearly 50% off (according to the advertisement listed above), upon checkout it rung up at an astronomical price of $149.99. I called an associate over and they insisted that the price was true. I kindly showed them the area where it stated otherwise according to their label, and they remained adamant that it was not their fault. I proclaimed their false advertisement to the Snr sales mgr and the store manager who were blatantly rude and disregarded the sign that they clearly posted. They were callous and rude in their endeavors to prove a point, and I will never shop there again. I dare say that the two were probably involved in an affair of sorts as they were intent on claiming the same statement.
You sound like a crazy person. Why would you think they were having an affair? I bet you are a horrible customer.
Wow, that's pretty crazy to jump to the conclusion that the two people were having an affair. Makes me discount your entire account of the customer service at that store. I bet you were really rude to the employees.
Affair? Thats reaching...
terrible working conditions
I worked at Target from March until July of this year. They treat their employees like slave trade.
The logistics team is forced to work in semi-darkness, an impossible task when being expected to sort and classify merchandise.
The air conditioning is not turned on to appropriate levels until minutes before opening. The workers are worked, "faster, faster", while being denied appropriate access to water, and bathroom breaks.
Personal information about employees is shared at team "huddles", and workers are repeatedly told that they are not indispensable.
The press states that Walmart has a poor record as an employer, it would be wise to open an eye towards the "hip, socially forward, discounter".
The complaint has been investigated and resolved to the customer’s satisfaction.
Laura, you sound like a lame-###.
What if you don't want people to know about your birthday? What if you don't want people to know about your personal life.
I knew a woman who developed problems with her kidneys because her manager wouldn't allow her to use the restroom when she needed to. Now she's got many health problems.
Just because some corporation pays you by the hour, doesn't mean they own you. It also doesn't mean that that person, who is having physical issues with heat, lack of light, or need to use the toilet - is lazy.
It just means that YOU have been bought, and have become a Target Nazi.
If workers are sweating so much that the boxes they are stacking become slippery, it's a work hazard. If there isn't enough light to see where you are stocking, or where you are stepping -- it's another hazard.
It also doesn't help when managers are abusive. Managers will grill you for personal information so they can use it against you later. They like to know where you are weak so they can kill whatever is left of your spirit.
Laura, I bet you answered the Unicru test on your own, without even looking for the answers on-line. I bet they put you in the "green" pile right away.
The logistics team is forced to work in semi-darkness, an impossible task when being expected to sort and classify merchandise.
The air conditioning is not turned on to appropriate levels until minutes before opening. The workers are worked, "faster, faster", while being denied appropriate access to water, and bathroom breaks.
Yes i have to agree with you on this.
I have been told that i am not allowed to have a drink of water while i work and we are expected to work in hot humid conditions. At the end of the shift we are all sweaty and its not nice for customers to have to come into a store and smell stale sweat
semi-darkness is also a big issue, even when unloading the trucks. I got hit in the face by a box one morning and they never even gave me the correct papers to take to the doctors when i went to get a check up, so had to drive back to work to get the papers. They even said that they would pay me for the time i missed and then after filling out a time sheet i never got paid. But i didnt have proof that i filled it out, as when i hand it in i have no idea where it has gone.
What "personal" info could have been shared at huddles? Your anniversary? Your birthdate? Get over it. I have helped in the backroom overnight and its not so dark that you cant see what you are doing, thats why the LPDA has a light on it. And as far as the temperature, sure the air is not super cold but its better than working outside in the hot sun. I have been at Target for a long time and it is true that everyone, even the store team leader, is dispensable. The problem these days with people like you is that you want a paycheck without having to really work for it.
OMG i know exactly what you mean i worked for them too from September 2007 to may 2008 I use to have to go over night to put up signs for ad prep it was terrible how they worked. I'm so sorry that happened to you and remember they will get what they deserve.
never again
In the past couple of years, I've been invited to a few weddings that I have not been able to attend due to the fact I moved to the other side of the country. On two occasions, my friends had been registered at Target. I think, "Great, Then I can order something from their registry online and have it shipped to them."
Both times I have done this, I have placed the order more than a month before the wedding, the order has gone through, says it will be delivered in a week or two, and then 2-3 weeks after the wedding date I get an e-mail stating that my order has not gone through and it will not go through for another 4-6 weeks. The first time I cancelled the order and sent something else. This past time, I'm just letting them get their present late, with a card included stating that "I'm sorry that I will be missing their special day and I'm sure it will be beautiful."
Annoying Target, annoying. I'm 24-years-old, at prime wedding-going age, living thousands of miles away from most of my friends, and I won't be purchasing any more registry items through target.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently tried to return a nightgown which my daughter received for Christmas. She already had the same one and the one I was returning had the tags on it, clearly was never worn, and was saleable. Instead of asking the person who gave her the gift for the receipt, I decided to use the receipt I had from the purchase of the first on. I had it in my car to return it and finally had an opportunity. Only, the receipt expired on 31st December and I was trying to return it on 1st of January. The service desk clerk advised me that he couldn't take it back due to the expiration and that the system wouldn't let him enter it. I asked for the address of the corporate office and he reached under the counter and handed me a pre-printed business card I contacted the number and the person who took my call told me that he couldn't do anything because it was the store's decision; however, he would pass my concern on the executive management. I corrected him that it was not a concern, but a complaint and that Target should have a special policy around the Christmas Holiday or people shouldn't buy gifts there. He just re-stated the policy and that they make no exceptions. I will avoid Target whenever possible.
I went to target to get some new curtains for my room. First I asked one of the workers to show me to where they were and asked what ones would help with light and so on. They proceded to sell me not only a very expensive curtain but one that only came with one curtain pannel. So 30 min later when i get home and open it i realize my curtain is only half there. When i take it back a day later the costomer rep. told me not knowing there was only half a curtain in the bag wasnt a very good excuse and i need to pay more attention. When their employee said nothing of this. When i got my exchange for a different curtain that came in one piece for the same price...well it had no directions of how to tie up all the pieces so the curtain worked and looked like the package. plus it says keeps out 90% of light... ya right i still need my old binds and the curtain...theres still light coming in. Target sucks!
I decided to purchase a Nintendo DS game for my son this past weekend. Visited the Queens, NY Target store and found what I was looking for. I paid for the game and left the store; got in to my car and opened the box to find it filled with paper - NO GAME inside! Ran back to the store (2 minutes passed since I left it), and asked to have either a new game or have the $$$ back. I was treated like the worst scam artist. The general manager made me stand there for one hour while they "investigated" - I'm 6 months pregnant. Finally they informed me that there is nothing they can do for me, and I have to get in touch with customer relations. First thing I did after I left their store was I went to BestBuy and purchased my son his game - this time it was there! I called the customer relations yesterday and they proved to be even more useless. To make the long story short - Target stole my $130, or rather sold me some paper! I'm done dealing with their incompetent employees, and disputed this purchase with my bank today. Never again will I shop there!
I bought a Haier freezer on Jan. 28, 2017.The freezer was 125.00 on sale. an employee put the freezer on a flat bed. I got to the cashier and she said I could not wait for 10min until my friend gets here in the store that they would have to put it back in stock. Then I said could I wait in front of the store she said no unlesss I pull my car around the front of the store and put it in a vechicle. I pulled car around the front, the freezer wouldn't fit, the guy employee with the flat bed said he could't pull it to the parking lot that he would get fired. So I pushed the freezer to my car half way across the Target parking lot and almost to my car when a lady saw me and help me push it the rest of the way. then a guy from Roadhouse restaurant asked can you help, and said this was very bad we both agreed. Lady said she will not be shopping at Target again and would't go in then but was buying something that had already been picked out, Nevertheless I will not be shopping here again. Just look at your security camera on that date and you will see me pulling a big box across your parking lot. And you see about 6/7 minutes my friend came and picked the freezer up. Every time I ask the cashier a question she would that's our policy, what kind of store policy would not allow a customer to purchase an item and push it to the car. I spent almost 150.00 dollars that day. I have a lot of 150.00 to spend but will not spend them with you. And just think of that domino effect with the other lady and young man plus the rest of the people who saw me and that big cardboard box.
I was waiting in your store for two european clients i had dropped off who were shopping. i bought two items from the food court. as i was sitting a manager with glasses and a cubs jacket took a picture of me. im an african american female who was well dressed and wearing a name tag also i patronized your business at that time and on several occasions. im not sure if my race is an issue but i work for a hotel and drive guests frequently to target as well as shop there myself. im not a thief and by working at the hotel i know this is a typical procedure of suspected shoplifters if your manager at all suspected that i was indeed a shoplifter how dare he think such athing
First of all Target should know the customer is always right. Let's get that straight. I had only handful of coupons and could only use half of them. I was late for work because I kept arguing with the CSR. The CSR told me that I cannot use some of my coupons. One was because I wanted another brand name for the coupon. I wanted a higher quality brand name for the same discount as the coupon. They refused to give in. Than a few coupons I wanted a larger size. They refused to give the larger size because it was not specified on the coupon. Shame on Target for wasting times of hard working moms. What happened to the customer is always right.
Another time I was late in picking up my son from his lose deadbeat dad(my ex) because I had the same problem at another Target. He had my son for 28 extra minutes than what the court ordered for him and he refused to allow me to spend those extra 28 minutes with my son the following week and blamed me when it is you who don't know the meaning of customer service.
Than Wal-mart made me late for the same thing. You big companies like to bully working mothers. What happened to the customer is always right.
A coworker who had notified upper managemnet that Her Father was terminally ill a month in advance was sitting in the breakroom one day
When I asked about His condition, which I did every day and upper management did not, she told me that Her Dr. told her to get Home ASAP because He did not have much time it was GRAVE!
I asked Her why she was still here, she said management was waiting for a fax from the Dr. to verify.
She started to sob and said she was afraid to go in fear of losing Her job!
I told Her to go and that I would take the heat for the decision, which I did!
Not the first time that it has happened.
What is wrong with this?
On 3/13/2017, I purchased a Belkin Surge Protector from Target in Pearland TX. When I got home, it was apparent that the unit did not match the picture shown on the box. It did NOT have a Phone/Fax protection feature and was beige, not the black color on the box. I tried to return it, but mgmt. said it didn't match receipt bar code. I don't know how this unit got into box, but I am out $19.29+tax for a Target error. I don't expect to ever shop there again.
the management at the target in puyallup washington at the south hill mall target used to be so friendly and used to be such a wonderful shopping experience. I work in the mall so i am there alot. but not anymore. i have noticed a lot of new management lately and they suck. the feeling of the store is dark i can see how unhappy employees are. i think this place needs a makeover with the leaders. who is running this place? looks like a bunch of high schoolers who dont know how to deal with or treat real people. they are to young to be in a leadership position. many of my collegues have noticed this and feel the same way. we are no longer giving this target our business. when i inquired about who was in charge..Jessica 10yrs old? talks like she memorized her responses out of a guide..does not know how to treat people right or the employees..get rid of them. until then, you don not have my business.
I am very upset with Tareget and Missoni.I buy Missoni all the time at regular price and discount.I ordered on line pieces of Missoni and I was told my Missoni would be at my house by Sept 19th when I didn’t get it I called Target and was told it would be shipped by Sept 19th I called today and the women answering my call laughed and said it was all gone. I don’t see what is so funny I no longer will ever order anything through Target and no longer will be buying Missoni any longer.I have aleays loved Missoni but no longer do since Target and Missoni could not deliver the goods.
would not exchange damaged item
Target return department would not exchange a 14.99 rug I purchased on 7-7-08. I used my blank check for a receipt look up but their was no record I made the purchase just a day ago. This method of receipt is suppose to be just as good as the original receipt. I wanted only to exchange for the same item that was not damaged (snagged). Apparently I had 2 returns without a receipt for the year (?), so now I am not allowed to do any returns for the year without a receipt. I now re-purchase the same rug again after being denied the return of the first damaged rug. I simply wanted to return one of the rugs and now I have a receipt! Return desk said I could not do the return because it was illegal. ILLEGAL? I HAVE NOW A VALID RECEIPT AND WANT TO RETURN A RUG! The point I AM MAKING is just a little customer service and a no big deal exception should of taken care of this frustrating experience at Target. A no bend rule, even if it will save business seems to be their way of handling a situation. I will truly go out of my way not to shop at Target. Wal-mart is a good alternative and K Mart will have to do. The level of service from a regular employee to the head cashier/supervisor are the same. No customer satisfaction and management skills that are truly lacking in many ways. Lastly, if I saved every receipt from Target I would have 100s and 100s. Cat food, chips, tank tops, dish soap, shampoo etc. are not worth saving to me. What happened to my receipt look up anyway? I spend 1000s of dollars on a regular basis at Target but when it comes to a customer satisfaction situation they could care less. Target-A ture failure to customers.
Your check wouldn't bring up the receipt because it hadn't gone through. They should have told you to come back when it cleared...
they are un-american
Target is a French company. They hate the American military.
Asked for a small donation disabled war veterans they said" they only donate to *** groups"
They stop all benefits, health and etc for any employee that is in the reserve or national guard that is called to duty.
As you know the French do not like Americans, but will take their money.
If you do not believe this, go to a target store and ask for a donation, or if you can collect money outside the store for some military organization.
When they say no, ask for the phone number or e-mail address of the main office. Call or e-mail and see what their response is.
The complaint has been investigated and resolved to the customer’s satisfaction.
I love how someone gets an email forwarded to them and immediately just accepts it as gospel. Do some research before you just swallow everything you read.
http://www.snopes.com/politics/military/target.asp
Are you crazy?!
hahahaha I worked for target... There corp. office is in Minnesota how freaking American can u get. Target is by no means french.. Don't believe this crap...
Is this guy a ###? There are no Targets stores outside of North America.
This post is a scam itself. This has been proven to be a false statement on www.snopes.com The person who posted this knows they took it from an email being passed around a couple of years ago. Shame on you.
Saying Target is French is beyond ignorant. They are sometimes referred to ar "targee" (soft G) in order to sound like a fancy designer. Target used to be Dayton Hudson the last names ( I am pretty sure) of 2 entrepeneurs who formed the big chain many years ago. They are based out of America and in the heartland as a matter of fact in Minneapolis.
People who think they are French are ignorant
Fraudulent return prices
My daughter received a gift (dress) from Target and it was too big for her. We went to Target in Woodbury, MN to asked Customer Service if we could do an even exchange for a smaller size but the associate named Dan and his supervisor named Kristen said they were only going to give us the sale price for the dress even though the dress is not on sale...
Read full review of Target and 5 commentsterrible return policy
My son bought a portable baby swing at Target that didn't work. I said I would take it back for him since he was flying out of town the next day. When he bought it, he tore off the bottom of the receipt that had the gift receipt attached to it and threw it away at the store before leaving. About 36 hours later I brought the Original Receipt and the Defective Swing for a refund. They informed me the item had already been refunded the day before. They could not see the impossibility of that statement. Upon checking, the gift receipt from the garbage was used for the refund. They refused to do anything for me. Now I have a defective product that I can not even give to charity and they seem to have a employee scam going on, since the refund could not have involved the product since I still have the worthless product. I reported this scam to the corporate office and they said the money has been refunded and there is nothing they can do. How about honor their return policy and treat ME like the honest citizen instead of the criminal? I am going to make sure everyone knows what a risk they are taking when shopping at this store!
I made a purchase on Saturday evening and upon paying I asked the cashier if I payed by check what was the return policy, the cashier stated that I could return it as soon as that night and get a refund... I returned the next day, with merchandise still in sellable condition to get a refund and was denied! I spoke to the manager and explained to her when I asked the cashier for the check policy she said I could receive a refund as soon as that same night. She apologized for the cashier giving me the wrong information but then went a step further to tell me that I had to wait 15 days for the check to clear for a refund... 15 days, what kind of stuff is that I asked her. This is an in state check, why would it take that long? I asked her where was this policy written and how would I know this if the cashier wasn't even able to inform me of their policy-- as I looked on the fine print of the receipt and all around their return area ... nothing posted! HOW in the world can a company get away with such foolishness, this is just the craziest policy of disception on the consumer I have ever witnessed. I was given the 1800 number and given a case number and told to call back on Monday to speak to the specialist about my problem. I just can't/don't understand how a company of this size would do such shady business! They lost a customer for sure!
i have had 2 bad experiences at target in lake jackson and last friday was the last bad one i will ever have there and i will let everyone i know not to shop there i wanted to purchase a clearance item a patio set i didnt have my truck with me so i told the male clerk that i would pay for it and be back within the hour he left came back and said cant hold clearance merchandise went to front to speak with manager that never even took the time to come out and speak with me sent clerk back out to tell me couldnt hold clearance items i was going to purchase this item and they refused to sell it to me. if i had a number to the corporate office i will call and let them know how crappy their customer service is at their store was going to buy a car seat at target that day instead took my business to walmart across the street
I agree that Target Stores have an "Target is Always Right" attitude! My first big encounter occurred this post-Christmas. I bought a Wii, Wii Fit, and extra nunchuks and controllers. They were to be Christmas gifts. These "hot selling" items were difficult to find and so when I saw one, I grabbed it! I made certain that Target would extend the 90 day return policy, because I was buying it more than 90 days before Christmas. It turns out that even though I had a gift receipt, because the receipt was older than 90 days, I could not return the extra nunchuk! I have to wait a year to return it! They are totally unreasonable. The package was still factory sealed. I had the receipt. It was not an item that could not be resold. They wouldn't even let me exchange it for anything. I will NEVER shop at Target stores again. That company needs to read: SATISFIED CUSTOMERS TELL THREE FRIEND, ANGRY CUSTOMERS TELL 3, 000! I am totally finished with Target
I'm stuck with a worthless Schwinn mountain bike that I bought at Target. Most of the spokes have broken on both the front and back wheel. They took my bike for 3 months and promised me a repair per the work order that they filled out and had me sign. I left the bike there all summer. 3 months later, they told me to pick up my bike. They didn't do any repairs. I wasted $90 on gas traveling back and forth meeting with the manager, bike associates and refund/exchange ###s. Every person I dealt with was incompetent. I called the guest relations dept. and I kept getting handed off to someone else until I had spoken with 4 different people. Their final answer "there's nothing we can do." They should change their name to "There's Nothing We Can Do." It fits well. I will never shop at Target again. Worst retail chain on the planet!
target brand sunscreen
I purchased the Target brand continious spray spf 30. The bottle states on the front that its "rub free" well its not! I applied this sunscreen 4 or 5 times on my first day at the beach. I'm burnt. My husband applied it also but out of habit rubbed it in on his chest until I told him he didn't have to. You can see exactly where he rubbed it in. This product didn't work as indicated and should be pulled from the shelve!
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I agree. I used the Target spf 50 and got scortched & blistered. I went to the hospital 2x so far and they have caused me immense pain and suffering. Do not buy or use this product if they are still on the market! Im calling my attorney.
You are an idiot...Get a life or develop your own sunscreen.
unacceptable return policy
My wife and received a Boppy seat from our baby gift registry. We assembled the product and found it was defective and then tried to exchange the seat. When we presented the seat to the employee and explained we had no receipt, we were told they would NOT exchange the seat, for the EXACT SAME product, without a receipt because the product was valued at over $20.00. The TARGET product was defective, a gift from a registry, and we wanted to exchange for the same thing. Too bad, so sad, it's a Target product but with no receipt they wouldn't exchange it, even when it's broken. Target's return policy is pathetic and is a real deterrent to customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Get this...I received multiple duplicate items from my friends and family because Target's registry was not working properly and was not taking items off the list. And yes, my friends and family did present the registry to the cashier the way they should have. Anyways, it turns out that I have extra gifts to give away at baby showers for the next few years because Target wouldn't take back any of the duplicates without a receipt. I actually stopped shopping often at Target because of this and switched to Walmart (even though I can't stand how disorganized they are). But hey, I can't shop comfortably somewhere where I might need to return an item and can't because I lost the receipt.
fraud and scam!
I'm going to say right away that I have never complained about a retailer before. I work for Walgreens and I know what it's like to be on the other end of retail. That said, I was still very upset with Target.
I've never had a problem with Target until I moved to Indianapolis about 6 months ago. The first minor problem was when the woman who waited on me in the dressing room was extremely rude. This happened numerous times with numerous different women. Then, I was shopping with my finance and he wanted to try something on, so I stayed halfway in the door way of the men's dressing room for him to show me his shirt. The lady very rudely told me that I could not be in the men's dressing room (which I wasn't) My finance even thought the lady was out of hand. After that, I made an large purchase (over $200 worth of stuff). $60 of that was used on a giftcard that we had received for Christmas. A couple of the items we purchased did not fit us properly so I decided to return them. The total of the return came to $80 and she told me she had to give $60 back on a giftcard and $20 back on my target credit card, which I use frequently. I was furious. I said 'Wait, I thought I spent way more than that. I'd like all of it to be put on my credit card. The total amount I spent was way more than $60. She said there was nothing she could do about it. So, there I was, with another $60 giftcard that I didn't need. I was fuming.
About 2 weeks later I received a 10% off card in the mail for being a Target visa cardholder. I decided to use both my giftcard and my 10% to buy groceries that we needed. (We never shop there for groceries because it's way overpriced but I thought it was worth it since I had the giftcard and 10% off) Of course when I get to checkout, the woman scanned my giftcard and the 10% off card and she said that the computer would not let me use both of them. I could only use one or the other. I was kind of ticked off by that but I decided to use my giftcard now and use my 10% card at a different time (it didn't expire for another 3 weeks)
At this point, I'm so fed up with Target that I don't want to shop there ever again but I decide to get groceries there because I still had my 10% off card. Of course, when I get to the checkout counter, the woman tells me that I already used the card and I could not use it again (It is only valid for one day of shopping) I was absolutely hot with anger. I told the woman the situation about how the other clerk had scanned it but it didn't actually go through. The woman said she could not do anything about it because I apparently already used it. Yet again, I was so upset. It only came down to saving about $6 but that's not the point. I feel like every time I go into that store I come out upset. It just really makes me mad because my finance and I registered at Target for our wedding and we are giving them lots of business that I don't care to give them at all. I'm extremely disappointed in Target.
The complaint has been investigated and resolved to the customer’s satisfaction.
Target store and its credit cards use scam collectors, such as Patenaude & Felix law firm. They will go to the sheriff, use any means to collect.
Good comments, also complain to the FTC.
https://www.ftccomplaintassistant.gov/
If you have a problem with Target call the CEO
Gregg.Steinhafel@target.com
[protected]
fax: [protected]
Assistant:
Denise May
Denise.May@target.com
[protected]
Target Visa is a complete scam, I have been trying to resolve a billing issue with Target for years now. IMHO never do business with Target stores.
Fiance-- stop spelling it as "finance'! The 10% card states that the purchase must be made with your Target credit card. That's a clue that you can't combine it with a gift card. The only valid part of your complaint is that last cashier would not try harder to help you get the 10% off when you went back with your 10% card.
Scam and fraud!
I went to the Target in Lufkin, Texas today to return a set of dishes that were broken in the box. A couple of coffee glasses had broken handles. Because they were a gift and we did not have the receipt, we were told they could not exchange them. The box clearly states Target on it!! This is terrible. The manager told me I would have to buy some super glue!!! This is crazy!!
Read full review of Target and 1 commentfalse and deceptive labeling of bedding
Target is selling pillows with packaging that states "bamboo/cotton blend covered pillow 60% bamboo/40% cotton 300 thread count cover" The label on the actual pillow states 60% rayon 40% cotton 100% polyester. Target claims it is aware of this fact and that rayon is the same thing as bamboo and that rayon is processed from bamboo. This is false. The consumer is being decieved if he believes that this is a bamboo product. Rayon is not a fabric made from bamboo. Target is simply cheating the consumer by not stating the fact that this is a rayon/cotton blend. The package the pillow is in has very large letters BAMBOO. No company should be able to knowingly deceive the consumer. I did notify Target but they are relying on the false claim that the rayon pillow is a bamboo pillow.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm sorry, but I had to laugh when I read this complaint. Seriously, you'd like bamboo pillows? Instead of being processed to make soft fibers, also known as rayon. You'd just like unprocessed rayon? For those who don't know how rayon is made... http://en.wikipedia.org/wiki/Rayon#Production_method
Broken
I bought an inexpensive Trutech DVD player (T600-D) less than a year ago, and it will now only allow the DVD drive to go in
1/2 way, so I very angrily threw it in the trash. Obviously the inexpensive price was a reflection on the fact that it is a piece of junk.
I wish I could find a web site for them.
Bye y'all,
Richard
The complaint has been investigated and resolved to the customer’s satisfaction.
icici personal issue
I had taken loan from ICICI Bank last year. Nizam - [protected](sales guy) had come to my office to collect the documents. At that time I forced him to explain about how is the rate of interest calculated. He said he dosnt have any idea, he just looks into an excell sheet and tells the ROI to the customer. He gave me acknowledge form saying the ROI is 14%. Loan got approved, I got the money into my account(Deutsche Bank), everything went fine that time. I was in need to money that time so did'nt bother to corss verify anything. After 1year I wanted to change the ECS from Deutsche Bank to ICICI Bank, for which I went to ICICI Bank, MG Road, Bangalore(Near Bangalore Central). Just by chance I asked for my loan statement and for my surprise I came to know that I was paying 18% interest for my personal loan. Same office I met Reshma(080-[protected]) regarding ROI conflict issue. I gave her all the details about my loan. I showed her the acknowledgment paper given by Nizam, where it was mentioned 14% as ROI. I also showed her the load statement where it was mentioned 18%. She said wait for few days Nizam will call you. I waited but no call, then got a chance to speak to Nizam's Manager/Supervisor Suresh. Both Suresh and Nizam are in Cox Town, Bangalore office. He claims that its a mistake of the tele girl who has left the job and its 1year over we cant do anything. Am still waiting for my issue to be resolved but both Suresh and Nizam are not at all serious, as if its a joke for them. For these I guess such cases are common and they dont take anything serious or at least look into these issues as a highest priority.
I would suggest everybody for not taking a personal loan without verifying all the details...
registry
I was registered with Target Baby. We purchased a Diaper Champ from the local Target from our baby registry because we wanted the nursery finished. When we set it up (a few days later) we discovered the Diaper Champ was cracked. We could not find the receipt but the item was listed as purchased from our Baby Registry. My husband attempted to return the item for an exchange for a Diaper Champ that was not broken and was told he could not even though the item was clearly purchased from Target (from the registry) within the last 30 days. In addition, the guest services staff told hikm there was no manager to speak with to help him. We will never shop at Target again and I warn everyone to not register with a company that has such poor customer service.
Recently my wife and I opened a gift registry at Target. After our wedding we found that of the many items that were purchased at Target, there were 4 duplicates. This should not have been a problem as they were on our registry, and our customer support person who helped us set up the registry told us that no receipt would be needed for registry returns. Unfortunately this was not the case. When attempting to return the merchandise I was confronted with contempt by customer service clerks and treated like a criminal instead of an individual who had been shopping there for years.
Apparently there was a Policy change 12 days before the registry was opened. The Target representative who aided in the creation of registry specifically told us that any item on the registry could be returned for store credit. That saved us the tackiness of asking for a gift receipt. To say that I am appalled at Target's lack of concern over this issue is an understatement. Instead of addressing the problem, I was told the error was in my part. I'm sorry to say but my only mistake was trusting the Target representative. I'm now a former customer.
return rolicy!
As a long time fan of Target, I am absolutely disappointed about their new “return” policy. I couldn’t wait for the day to get married, and with regards to this letter, couldn’t wait to open a Target wedding registry of my own! Only to find out Target has become completely entrusting of their customers and treat us as if we’re thieves! We sent our wedding guests almost exclusively to our target registry, which malfunctioned, and now we have duplicate sets of gifts that we cannot return.
When we attempted to return them, and showed how the gift registry malfunctioned, they insisted that it was our guests’ responsibility to attach a gift receipt & accepted no fault. Of course, since our guests were purchasing from a wedding registry they trusted, none of the guests attached a receipt. Not to mention it looks pretty tacky to tape on a receipt to an expensive, nicely wrapped gift. So the manager suggested we go back to our guests and ask for a receipt so that we can return their gift. We felt that would be very rude to do to our guests, and just do not feel comfortable disappointing people like that, especially after they spent so much money on a gift they thought we would love. The manager also told us “that’s the point of a registry, to get what you want” – Of course! But that doesn’t mean we need two croquet sets, two coffee makers or two wine racks! We felt we were being very reasonable, we didn’t even want cash back; we would gladly accept store credit.
To top things off, I received a wok in the mail that became damaged during shipment. It came wrapped in target paper, included target shipping paperwork, and all we wanted was to exchange it for a non-damaged wok or receive store credit. They still proceeded to tell us that we needed a gift receipt, and refused to return it for us until we talked to upper management. The whole process took over 30 minutes!
We have received over $1000 in gifts from our Target registry, and if we would have known about this absurd return policy, we would have stayed with Bed Bath & Beyond and Macy’s, both of which have no problem with satisfying their registry customers. I do wedding photography for a living and talk with brides on a daily basis, I’m warning everyone to stay clear of Target’s wedding registry. I hope Target realizes quick what they are doing to some of their biggest fans.
Their return policy does suck and they should at least try to rectify some valid situations but the sad thing is they do not care about their loss of customers. Because they are such a big company. A few losses will not affect them but eventually their lack of concern will backfire just like kmart and they will be begging for customers.
out of stock!
We placed an order on Target.com only to find out later that when we placed the order the items 7 of the 9 were on back order. The estimated deliver date was changed as soon as I submitted my order and has been changed three times since. When you call Target.com; they claim that there is no way to lodge a complaint which.
Work harrassment and descrimination
T1865 location: fun fast & friendly?? # You're crosstraining all members — false only blacks puerto ricans cubans and the favorites of lod or gstl. Stealing — hba team members on the floor open hba items and take them personally and the bring the empty package to guest svc as pilfridge??? Fun fast & friendly??? Overtime — only to reshop team member...
Read full review of Target and 1 commentOverview of Target complaint handling
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Target emailsguest.service@target.com100%Confidence score: 100%Support
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Target addressPO Box 9350, Minneapolis, Minnesota, 55440-9350, United States
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Well it does not surprise me that all this is going on.I was hired for season as tps in assets protection . Etl AP she does not no how to talk to any one including guest . She has nasty attitude if. A guess come in the store and ask a question she gets down right nasty with them and calls the cops to issue trespassing.I observed it multiple. Times. Even call law enforcement on older lady who clear had medical tags and a medical wrist saying she. Was mentally disable complained she was under the influence and tried to have her kick pout of the store 1503 . I was so embarrassed when I heard law enforcement. Tell her u didn't see her tags on her. Wow . My second day on the job which was on black Friday after all those long hrs with no break I ask ti take a quick 15min . After my break she call me into the office calling a liar and all sort crazy stuff and turn around and says good job . I was like wow. I had talk with stl and corrected until she went on family leave from work. I got work day after Christmas I receive a letter from hr stating they Aappreciate hard and would love to have me on the team as non- seasonal team. Member . I accepted only for two hr later for etl AP to come in and fire me saying she has multiple complaints of sexy harassment and videos prove it what a laughing stock this is I have a beautiful wife I love that I come home to everyday .I don't feel need to look else where. It was all so funny cause if there's a complaint its hr problem hr wasn't present. I don't mine or take I personal if u don't want to continue employment . Why have hr say one and u make up something to try ruin my name. I don't understand I enjoyed my job something needs to be done about it. Military vet after 15yrs if anyone has and answer lukane_2010@yahoo.com
Target has hired Jamin Dick, a convicted criminal for assault, in their IT dept. What a bunch of two-faced liars.
Abuse of basic employee rights and aggressive management tactics from Store managers on down is rampid in this corporation. I am most curious about the comments defending Target from so called former HR staff. The two here that state that there is no conflict of interest with bonuses for Managers. They state that Store Manager bonuses are tied to making budget and profitability among other factors. What any business person with half a brain can figure out is that the ONLY way for Store Managers at Target to make budget and be profitable to the expense number they are given is to eliminate older and more expensive employees. This is a common and unwritten practice at big chain stores. It's common sense that if an older employee of say 5 years who has earned extra vacation time...and potentially annual raises...the Store has to hire and spend that many vacations days in extra cost to have someone else cover those shifts. For example, if you have a store with all young employees who only have 1 or 2 weeks vacation at most and you compare to a Store who has half the employees are older than 40 and have an average of 4 weeks vacation...the largest expense and cost in each store is the labor and the store with the older employees has more than double the labor expense. There is NO WAY a store can make budget and no way the Store Manager gets their bonus if they have older employees. If this in fact is the unwritten policy ... to indirectly force out older employees so store managers make their bonus...it's a form of age discrimination among other things. How does a so called former HR person for Target not understand simple expense budget management and keeping labor costs low? I agree something big should be done to Target corporate and all large chains where they force out older employees mostly so Store Managers can make bonus money. That is the classic conflict of interest. I have even heard of situations where the Store HR person is also the Store Manger. Talk about a scam. That is a law suit waiting to happen.
I worked at Target and had many problems there. But when reading your post I was made to think that maybe you're either been lied to or are misunderstanding what your husband is telling you about the company. I was a Human Resource Manager at Target and NO ONE ever gets bonuses or are rewarded for skimping on raises for their employees. That's not how the system works. According to how often the compnay made budget and the income it provided the store is given a certain amount of money it is allowed to give raises off. IT HAS to be under the amount or it will never be approved from district. Manager bonuses are a joke and are not received because of meetiong this budget requirement, but is given because of where you fall on your performance review.
IN ADDITION, THERE WAS NO MINORITY QUOTA at Target. Althought Target encourages diverse groups of emplyees it is ridiculous for this man to blame Target for not being transfered because of a minority quota. When someone was denied transfer from me it was because I would feel guilty passing a problem onto another store if I knew they were a bad worker, OR if the store did not have an opening for the position.
I do agree that Target has ALOT of issues I say agian, but it's difficult to take your article seriously when there's such agregous lies about how the system works. YOu may not have meant to lie, but your information is very inaccurate.
My wife has a knee with four torn ligaments, and her managers at Target refuse to give her proper breaks. They even force her to punch out for lunch but still work the half hour! Today she was basically black-mailed, guilt tripped and bullied into coming to work even though she is is so sick she can hardly stand, talk, or eat! At work she tries to go home but the same thing, being called a baby and a faker. I talked to her on the phone and though barley able to understand her she tells me "I can't come home because I don't want to be the one they talk about" Is it just me or do this seem like a grossly perverted middle school lunchroom.
Here is the kicker she works in the downtown Minneapolis store attached to cooperate and has even told Gregg Steinhafel in person about it!
I worked for target for a total of 6 days and quit. I was training as an ETL and I soon realized that what I was really being trained to do was be an hourly employee. I started thinking that I seriously took out student loans and put in blood, sweat and tears into school to climb ladders and put together shelving. I left a great paying job that I was bored with hoping that this would be an exciting fast paced environment to get some management experience. I found everyone a bit unfriendly and the hourly employees seemed to not be so friendly when I tried to make conversation. Perhaps they were use to young kids right out of college with no experience treating them like crap...who knows. I was not prepared or willing to put in effort to motivate people who were not motivated to get to know you! Everyone seemed a bit to miserable for my taste. I have always worked for companies where people were willing to get to know you and were friendly. The climate tells you a lot about the culture and the whole "fun place to work" is just a wish and not reality. The pay was only 46k a year and they expected you to work 50 hours +. When I quit I told my trainer that I thought this was a 50 hour work week but the other ETL's stated that it can be more like 60 or 65 hours a week. So divide my salary by (lets say 55 hours a week) and I am now I am making what I made right out of highschool in 2002. The trainer said that the excess hours were not true and that if that is the case they arent doing their jobs well. He then said the hours are more like 40 or 45? If these people are not doing their jobs correctly I suppose these are the people you want to train me then? So its been 3 1/2 weeks since my first day and I have yet to receive my pay check. They said it would be mailed and I would get it on October 1st or the 2nd the latest. Well I still havent received it, the store is stating it was mailed at the beginning of the week. Well they must be lying because it doesnt take a week for local mail to get to your house! I will be putting in a complaint with the department of labor because they have 2 days to get my paycheck in my hand, that would be the actual payday or by the saturday following. I called today about my check and the hr etl said it was mailed out the beginning of the week but couldnt tell me what day? She then said I should get it by Monday and I said that would be a holiday so she said then by Tuesday. Nice HR manager she is because she clearly does not no the law about how long you have to provide someone with a check. If I was told the correct information about how they are distributed perhaps I could have gone in to pick it up on friday. Instead I was lied to stating it would be mailed to me directly and here I sit with no paycheck. I havent received a a check since the beginning of september from my previous employer! Target is unprofessional and probably the most negative place I have ever worked! Thank God I found a job that same week I determined this place was horrible!
I TOTALLY agree with almost everything, that everyone has stated on here! I found this website searching for a phone number for Target headquarters to form a complaint! Its almost refreshing to see that I am not the only person having major issues with working for Target! I have been working for Target for about two years, and their human resources team is totally unprofessional. I was on a medical leave for almost two months with a serious, and now chronic medical condition. They have my doctors notes, and to this day still hassle be about my absence being unexcused. I feel that myself, at the age of only 19 could do a much better job then any of these people working in human resources. They are lacking common sense, and do not know how to run a business professionally.
i work at target. i have worked there for 3 years now. i am very unhappy there but with how things are going with jobs out there i have no other choice but to stay there. right now i am having a problem with them . i was on vacation and i dislocated my knee. when i came back i went to the doctor and he told me that i could work i just couldn't stand for long periods of time that i had to sit . i gave my lod and stl a doctors note . first the stl said she couldn't take the doctors note because they don't take notes but she would make sure that i was able to sit if i needed to. the next day i had to work but in the morning i noticed that my knee was swollen all the way to my ankle . so i decided to call out just in case . i didn't want to hurt it more. about a week later i went back to work and my team lead said she had to talk to me . i work at the fitting room . she didn't take me to the office or anything she talked to me there. i don't think that legal to do. she made me look bad in front of people . she said that because i called out the last time i worked she was going to put me on probation for 30 days and i cant call out or anything for those days . so for the next 3 days that i worked i wasn't allowed to sit either . they said they weren't going to give me special treatment. when i went back to the doctor he told me i now have fluid in my knee and that was caused by me standing at work for so long on it. i also have to miss work on friday for an MRI to be done . they were not happy i was going to have to miss that day and told me i did it for that day so i didn't have to go to work . it's funny they say they won't take my note because it's a company rule but yet they have taken them for others before. i don't know what to do .any advice?
Reading through these posts I'm a little dumbfounded at how widespread these problems are. My wife is a current employee of Target and I found this website while I was searching for a way to file a complaint to their headqaurters. The Target my wife works at is a fairly busy 2 story store and they are constantly under scheduling the closing shift. They will have as few as 6 people to close the store and get it ready for the next day. They work the employees like dogs and get mad when things are not being taken care of properly or quick enough. Does anyone know of a way to file a formal complaint with the headquarters?
I must say, I can sympathize with each of you. As far as dating another team member, our store has a Team Lead (hourly) dating a team member, but since Target ensure she does not report to him, then they say it is OK. Well, when he is the TLOD, is she not reporting to him? of course she is.
They went a far as telling the team leads and ETL's that they "highly discourage" them from being freinds with Team Members on Facebook! Talk about a violation of the first amendment!?
Well my wife works as a Team Lead (or I should say worked) and she filled out a punch correction sheet for me, since I have Rhumetoid Arthritis and can not always write. She did so on the 24th of December to ensure they were in for the end of year. I asked her to complete it while I was in the Back of the Store pulling their CAFs so they would not be in the "Red" for the day. She signed it for me and submitted it. She did not approve it, just submitted it.
They brought her in and asked her, she told them she did. Without asking why she did other that the posted note, they terminated her. No previous warning, all her evaluations were above average and she was a "company player".
When asked about the appeal process, the store manager said :we do not have one, sometimes these things happen because people make an honest mistake". There was no benefit realized for either of us because of her actions. I had worked this time and she gave the correct time out punch.
Did I happen to say this was after she attempted to go to work with pneumonia for two weeks (during holiday schedule) and four days after I filed a harrasment complaint against a different hourly team leader?
Well here I am at 5am, attempting to find someone I can write to so they can review this actions before some further action is taken.
They differ not only state to state, but district to district, from store to store and team member to team member. Far and equal treatment has never been something they can say they do.
I am looking for information which a similiar scenario may have taken place in a different Target store.
Any one have anything?
Thanks