Talbots
reviews and complaints

I received a bill from them with a specific due date. I went to their website a day early to pay.

Their system would not allow the payment to be dated on my payment date and instead dated the payment two days later.

They charged me a $29.00 late fee.

No where is there a caveat that bills must be paid two days before the due date marked on the invoice.

This is a fradulent and deceptive practice. There should be a class action suit to recover all of the money they made from this practice.

I shop at the Talbot's Outlet in Lexington because I can generally get decent clothes there for my job as a teacher. However, I'm really tired of the rude and condescending treatment I get from the majority of the salestaff at this particular store. They act as if they're too busy to ring up your order or answer a question.in fact, they act as if they'd rather not have my business! I don't have this problem in other stores, and since my most recent experience shopping there on Mother's Day I've talked to several other people who say they've received similarly rude treatment at this same store. It makes me wonder what's going on with management if the sales staff are allowed to act like this! Talbot's is now a store of last resort for me: I'll look everywhere else first.

Talbot's is not what it used to be. Just made a large purchase there in the last month and was very unhappy with one part of the purchase. The reason for shopping there and paying the higher amount is for quality in fabric and fit. One of the pairs' of trousers I purchased was made of the poorest quality cotton. I actually purchased two of the same style in different colors. After washing the khaki pair once, and before even wearing, the pants were extremely wrinkled, far more than the other color (dk brown). Even after ironing on a cotton setting, still very wrinkled.

When I took them back to Talbots' (a different location from the one purchased at) the sales clerk said their return policy has changed they will not take them back because they were worn (even though they weren't) and that I "will need to get the iron out and use it".

Needless to say I told her I won't be shopping at Talbots anymore. I would have exected this fabric quality at Walmart, but I doubt their sales clerks would be so rude.

I recently opened a charge account with Talbots. I received my first bill on 12/9/09 and mailed the payment same day. A month later they claim that my check "must have gotten lost in the mail" and have now charged me $31.64 in late fees and finance charges. I called to request the charges be removed but they refused. I pay all bills early and in full. I am completely disgusted with this scam and will be filing a complaint with consumer agencies. BEWARE of using their credit accounts!