I bought a pair of corduroy pants about one year ago but put them Away until it was cold enough to wear them...
I placed an order to Talbots on December 7 for a pair of Francessca Driving Moccasins in Leopard. They were on sale and in sock. Not only was I charged for them and sent the wrong order, but when I called to rectify the situation the shoes were then out of stock and and could not be purchased. I have been a customer for years and this is not the first time this has happened. A company of this stature should get it together on filling orders and shipping. This is not acceptable.
615 Morning Road
Dyersburg, TN 38024
I bought two items at Talbots catalog and when I made the purchased it said that to be a 40% discount and free shipping. When I told the customer service person she told me that this product only has 25% discount and no free shipping. I canceled the order and then the next day I try to re-order it I was told that there were only a 15% discount and no free shipping. My wife has an account there for 15 years. I find this whole thing unacceptable.Your, Sydney Moss
I Purchased some items online during a sale at Talbots. I have been ordering online for a long time, and it is the first time I am unable to exchange or return an item because they say it was marked as final sale. However, it was never marked as final sale or stressed as such while making my purchase.
I went to my nearest store, and they said they could not exchange it or refund it. I called their customer service department, with the same result. I am stuck with an item that is of unacceptable quality and I don't like. The customer service teller said I can donate it, and to not mail it back because they will send back to me.
I can see that this is one more company that will bite the dust soon!
I would like a full refund.
You cannot get a customer service rep by calling.. Just a machine that states they are very busy. I was on hold over 30 minutes... How ridiculous. I returned an item 20 days ago using their prepaid lable, which I have the confirmed tracking information that they have the merchandise and they still havent processed my credit. I wont buy anything else from this store ever. It appears they are not customer focused, not worth my money or time.. This was another bad experience with this store name.
I have an order pending for 2 days. All is completed including my Talbots credit card info. My credit card is not accepted though there have been no changes. I am a customer since 2007. It is impossible to get to a representative by telephone
Jane Totten 5/17/20
Hello. I am wondering about the status of the items I ordered almost two weeks ago. I called customer service this week and was told by the representative that my order should be delivered by Thursday, Feb. 20th, but it still has not arrived at my home. I have ordered other items online but they are usually delivered much sooner than this. Can you please check on my order? Does the address above match the address that you have for my order? Thanks, and hopefully, I will receive my order soon.
116 W. Kenwood Dr. Garland, Tx. 75041
during the holidays I purchased a sweater for my daughter which costs 98.00 along with a 50% discount coupon...
we were in a week agao returning a pair of shoes for a different color and buying another pair a lady name...
Now I may not be the ideal customer because I return a lot of stuff but the sales ladies at Maple Grove, MN are the rudest people I have ever met and like to call me out on my returns in front of other customers. Brenda just did this to me a couple days ago while I was returning. The tag and receipt was with my item but not attached and she let me know this. This is not the first incident I have had with the Maple Grove, MN sales people. I stopped making purchases at that store and starting ordering everything on line and then just returning at Maple Grove, MN.
Now I will be closing my account and cutting up my card. I don't need the rude, [censored]y attitudes from them and that word will be spread on facebook and social media to not shop there!!! That store already has terrible reviews. They could use a complete overhaul of their MANAGERS (especially) and STAFF. You are in the retail industry, returns of all sorts happen!! The second I walk into Maple Grove, MN store, it turns into NOTHING BUT ATTITUDE like they are doing me some huge favor. Which you are not. I have dignity and your Managers at Maple Grove, MN will not take that from me. They should all be secretly shopped and evaluated. They would get terrible ratings.
I was shopping at the Estero Coconut Point mall store which Is the nearest retail store to me. I have shopped...
Talbots store #225-Albany, NY
I called the store in Albany to ask about their price adjustment policy as the skirt and sweater I bought two days before had been reduced by $50. I was told to bring in my receipt and they would adjust the price. (I drove 20 min to get there and was told it was not necessary to bring the items with me). No mention was made that if it wasn't full price they could not make an adjustment. When I got to the store, I asked to speak to the manager who informed me of the policy. Her attitude was very demeaning and I quote, "well obviously you did not have a problem paying that price when you bought the items". I could not believe that was her response. So, I said what your telling me is that I have to go home get the items, return them and then buy them again, which she replied sarcastically "well if thats what you want to do"
As the manager of the store I found her behavior very condensing and rude.
I don't expect that kind of behavior to a customer and felt I was treated very poorly.
So sorry the only category I could find is "complaint." I am writing to say that if I shop at the Talbots on...
I made a purchase at this store: www.talbots.com. After paying for the merchandise and paying for shipping I...
Talbots at Ciconut Point Estero Florida is a terrible store and should be avoided; there are several other...
I have had a "Talbot" credit card for many many years.
Talbots recently wanted updated information [through "Comenity"].
Comenity canceled my card with Talbots without asking for that "current" information.
Talbots felt so bad that they sent me a $100 credit and an apology.
I decided to "play the game" and re-apply for a Talbots card [initially forgetting that I put a freeze on my credit as a measure to protect my personal information, privacy, and credit rating which has always been between 750 and 800s plus !!!
Naturally, Comenity denied the card because my credit history info was locked.
I "unfrooze" my credit [at a lose of credit-protection] and reapplied for the Talbot card.
Comenity denied it on the second attempt due to having "a rule" that a person needs to wait 30 days to re-apply. They sent a notification [in the mail] only after going through the embarrassment of having a credit card denial in the store!! !Do you think they might have said that in the beginning, ...no...so now as I wait for the 30 days "[censored]" [pardon my language] to pass as my credit is "unfrozen" and my personal credit /information is in jeopardy of having no protection!!!
All this is because "Talbots" will only give "special coupons and sale offers" if you have their credit card.
This is a good way to lose a lifelong customer!
I have been a Talbot's credit card holder since 1993 with no late payments or any issues. I used my card...
In the past 15 years I have spent thousands of dollars at Talbots. A few months ago I purchased several...
After waiting months for our new Talbots to open in Seal Beach, California; imagine the disappointment to...