WhiteHouseBlackMarket
reviews and complaints

As a potential customer considering White House Black Market, it's important to note the mixed experiences shared by other customers. While some customers praise the unique styles and quality of clothing, others express frustration with customer service and return processes. For instance, there are complaints about delayed refunds, issues with product quality like thinning jeans, and challenges with sizing discrepancies. It seems that while some customers have had positive interactions and found reliable services, others have faced difficulties with returns and pricing discrepancies. Before making a purchase, it might be wise to consider these varied experiences and decide if White House Black Market aligns with your expectations and preferences.

I love the wedding shop from White House Black Market. They organized the accessories and shoes well with the dresses so I don't have to. My Bridesmaids love the fit too!

I was able to get all of my bridesmaid's items here. Dresses, jewelry and shoes! The dresses were of beautiful quality and they were super affordable. They have a great rewards program too!

White House Black Market has everything from the dress to the shoes to the hair accessories! My bridesmaids are going to look elegant and stylish and all thanks to WHBM. The customer service is unparalled.

My Bridesmaids all wear diffrent dress styles to compliment their body types but I wanted them to be in matching material for my wedding. I was thrilled to find the Genius Bridesmaid convertable dress from White House Black Market which can be worn two flattering ways - and for $160!

I recently visited the WhiteHouseBlackMarket store located in Arlington Highlands, Texas. Upon entering the store, I spent a good two minutes browsing around, but no one offered to help or even acknowledge me. It was quite disappointing, to say the least. However, I did notice that a group of non-black (white) people walked in, and someone immediately greeted them at the entrance, asking if they needed any assistance. The person wasn't even there to shop, which made me feel even more invisible.

As I continued to walk around the store, I pulled out some items to look at, but still, no salesperson approached me. It was as if I was invisible. I even noticed that other non-black people were in the store, and the salespeople were helping them. They were asking if they could put items in the dressing room, but I was still being ignored. It was quite frustrating, to say the least.

I used to shop at WhiteHouseBlackMarket quite often, and I even shop online frequently. However, after this experience, I am not sure if I will be returning. It's a shame that this type of behavior is still happening in this day and age. If you have experienced something similar, please leave a review so that we can make them aware of this pattern. Shame on you, WhiteHouseBlackMarket.

Have you ever been to White House Black Market? It's a pretty cool store, right? The clothes are really nice and they're not too expensive. You can mix and match them easily, which is great. But let me tell you about my experience at the store in The Streets At SouthPoint. My mom and I went there and we couldn't get anyone to help us. It was like we weren't even there! None of the employees said hello or asked if we needed anything. They just walked around like they were too busy to talk to us. We looked for what we wanted for 15 minutes and then we left. We were so disappointed! We won't be going back to that store. But don't worry, White House Black Market, we'll find somewhere else to shop. There are lots of other stores out there!

I recently purchased a stunning dress from WhiteHouseBlackMarket for a wedding shower. Unfortunately, I was unable to attend the event due to falling ill with COVID. However, I loved the dress so much that I decided to keep it for another occasion. A few months later, I finally had the chance to wear the dress to another event. To my dismay, the zipper on the dress broke and I was left feeling embarrassed and disappointed.

I immediately went back to the store to see if they could exchange the dress or offer me a credit since it was clearly a defective product. However, I was informed that their return policy only lasts for 90 days and there was nothing they could do to help me. Not only did I lose the money I paid for the dress, but I was also left without a dress for the event.

I must say, I was extremely disappointed with the lack of customer service and support from WhiteHouseBlackMarket. Other stores I have shopped at in the past have always stood behind their products and offered exchanges or refunds for defective items. It's a shame that this was not the case with WHBM.

Due to this experience, I am hesitant to shop at WhiteHouseBlackMarket again. I simply cannot trust their products and the lack of support from their customer service team is unacceptable. I urge others to be cautious when shopping at WHBM and to keep in mind their limited return policy.

I recently made a purchase on WhiteHouseBlackMarket's website and snagged a great deal on a Tee that was on sale. However, when the item arrived, I realized that the size was too big for me. I decided to send it back and requested an exchange for a smaller size. I made sure to check all the right boxes on the return paperwork and even wrote "PLEASE EXCHANGE" in big letters and circled it for emphasis.

Unfortunately, when I received my refund, I was disappointed to see that they had refunded the sale price instead of exchanging the item for me. To make matters worse, they claimed that they didn't have any smaller sizes in stock. But when I checked their website, I saw that the item was still available in the size I needed.

I decided to reach out to their customer service team via email and asked them to honor the sale price and send me the smaller size. However, they didn't respond until the Tee was already out of stock. They apologized for the "delay" and informed me that the item was no longer available.

Despite this frustrating experience, I was pleasantly surprised to receive a call from WhiteHouseBlackMarket's customer service team three weeks later. They apologized for the inconvenience and offered me a credit equal to the savings I had on the sale price of the Tee. The representative explained that they were working through their complaints file and wanted to make things right.

Overall, while my initial experience with WhiteHouseBlackMarket was disappointing, I appreciate their efforts to make things right in the end. I would still recommend their website to others, but I would caution them to double-check their orders and returns to avoid any similar issues.

So, I had a bit of a situation with WhiteHouseBlackMarket. I was really excited to order some new clothes from their website, spending a total of $462.99. I called up the Fort Myers Bell Tower store on March 5th to see if they could ship it to me. They said they could, so I eagerly awaited my new clothes.

But a whole month went by and I still hadn't received anything. I decided to call them up and see what was going on. They told me that they had put the wrong address on the package, so it had been sent back to them. But get this - it was delivered to Talbots next door to WHBM!

I was pretty frustrated at this point, especially since I still hadn't received my credit. When they finally got the items back, they didn't even bother to call me and ask if I still wanted them. Of course I did! They told me to work it out with their corporate office, but even they weren't much help. They just told me to call American Express and see if the credit had been issued.

Well, I checked my statements and it definitely hadn't. I'm still out $462.99 and over 4 hours of my time trying to get this resolved. Meanwhile, they have all the merchandise in their possession. It's really frustrating to have to deal with all of this, especially when I was so excited to get my new clothes.

Overall, I'm pretty disappointed with my experience with WhiteHouseBlackMarket. I hope they can get their act together and make sure this doesn't happen to anyone else.

I gotta tell ya, I spent a pretty penny on WhiteHouseBlackMarket's website, like way over $2,000, to get myself a whole new wardrobe. They had this sweet deal where you get 5% off each order once you hit a certain status. But then, they go and change their rewards program on me! I'm at what they call "legend status" but they don't have any record of my points history, so I can't even use my rewards. I've tried emailing their customer service a bunch of times, but let me tell you, they are not the friendliest bunch. It takes them like 5 whole days to even respond to my emails! And when they do, they just give me the runaround. One email says my rewards should be there, the next one says someone else already helped me. It's like they don't even know what's going on over there. I don't know how they stay in business with service like this. I read somewhere that they're closing down 40 stores this year, and honestly, I'm not surprised. The clothes are pretty good quality, but the customer service is just atrocious.

I gotta say, I really dig WhiteHouseBlackMarket. Their clothes are just so dang cute and they fit me like a glove. Plus, you can mix and match pieces from different seasons to create a whole bunch of different outfits. It's perfect for those of us who don't want to spend a ton of money on clothes but still want to look good.

Now, I will admit that the quality of their clothes isn't always the best. Sometimes the fabric feels a little cheap and the stitching can come undone after a few washes. But hey, I'm not paying full price for this stuff, so I can't really complain. I always wait for a sale or use my rewards card to get a discount.

Speaking of the rewards card, it's definitely worth signing up for. You get all kinds of coupons and notifications about sales, which is great if you're on a budget like me. And if you live near a store, the clearance rack is a goldmine. I've found some really cute stuff there for super cheap.

Overall, I'm a big fan of WhiteHouseBlackMarket. Their clothes are stylish without being too revealing, which is perfect for those of us over 35 who still want to look good. Plus, I always get compliments when I wear their stuff, which is a nice little ego boost.

I recently visited WhiteHouseBlackMarket.com to purchase a camisole. As I was browsing through their collection, I couldn't help but notice how expensive their items have become in the past year. I mentioned this to the salesgirls, and they agreed that it's becoming increasingly difficult for them to shop there as well.

Despite the high prices, I had a birthday certificate to use, so I decided to purchase a camisole. I tried on a medium, but it was so tight that I struggled to get it over my head. Unfortunately, they didn't have the style I wanted in an extra large, so I had to order it. When it arrived, it was still too tight and made me look like a sausage. I returned it the next day because it didn't look or feel like a decent piece of clothing.

To my disappointment, I also found out that they no longer carry skirts in-store, which was primarily what I wanted to buy. The jewelry they sell is from China and doesn't seem worth the high price tag. Even with my birthday certificate, I didn't feel like it was worth my time and trouble to shop there. I've found much nicer items of better quality at Macy's, Dillard's, and even Ann Taylor's with their sales and coupons.

I tried to post a review on another site, but White House Black Market kept rejecting it, claiming that it didn't meet their criteria because it wasn't favorable. It's disappointing that they're afraid to lose business if someone has something negative to say. Overall, I wouldn't recommend shopping at WhiteHouseBlackMarket.com due to their high prices, lack of quality, and limited selection.

The WhiteHouseBlackMarket website has some pretty nice clothes, but I gotta say, there are better deals out there if you look around. But what really grinds my gears is the way they set up their rewards system. I used to be a regular customer, spending over $2,000.00 at the store, thinking I was racking up those sweet reward points. But when I tried to cash them in for benefits like free shipping and other rewards, I found out that I was at the lowest tier and had barely earned any points at all. What a ripoff!

I tried to get some help from customer service, but they just gave me the runaround and made false promises. I even sent them a list of all my orders, but they still couldn't get it together and apply my purchases to my rewards status. It's like they don't even care about their loyal customers. So I'm taking my business elsewhere.

Don't get me wrong, they do send out some coupons every now and then, like $25 off of $125, but that's just not enough to keep me coming back. I mean, if I'm spending hundreds or thousands of dollars, I should be getting some serious perks, like free shipping on all orders and free returns. But nope, they just want to nickel and dime you and make it impossible to actually earn any rewards.

I'm not the only one who's had this problem, either. I've talked to other customers who feel the same way. It's just not worth it to keep giving my money to a company that treats its customers so dismissively. So if you're thinking about shopping at WhiteHouseBlackMarket, I'd say think twice. There are plenty of other businesses out there that actually value their customers and offer real rewards for their loyalty.

I used to love WHBM, but lately I've been let down. Don't get me wrong, their clothes are still amazing, but the prices can be a bit steep. Luckily, they always have some kind of deal going on.

Now, let's talk about online returns. I made a purchase in February, which included a pair of stunning shoes. Unfortunately, they were half a size too big, so I decided to return them by mail. I know, I know, I should have gone to the store, but it's a 40-minute drive from my house.

I sent the shoes back two days after receiving them, but it's now the end of March, and I still haven't received my refund. Every time I call, they tell me that they haven't received the item or that it hasn't been processed yet. It's been four weeks, and I'm starting to lose hope. I returned some cheap shoes to an Amazon company last week, and as soon as UPS received them, I got an email saying my refund was on the way. WHBM doesn't use UPS, though. They use the post office, so who knows what happened to my shoes? I hope they're not lost because they were expensive, and I really want my money back. I use the post office all the time, and my packages usually arrive at their destination in two days. What's going on with WHBM? I used to love them, but now I'm not so sure. The staff on the phone weren't very helpful, either.

If you're thinking of buying something online and you might need to return it, take my advice and go to the store. That way, you'll get your money back the same day. I'm so frustrated!

UPDATE: Finally, today, I spoke to a helpful customer representative who refunded my money, even though she couldn't find all the relevant information. So, yay for the good people out there!

So, I was trying to order some clothes from WhiteHouseBlackMarket and boy was I frustrated! I was on the phone for more than 30 minutes and still counting, trying to sort out my order. It was such a hassle that I just decided to cancel my order altogether. I mean, who has the time to wait on hold for that long? It's just ridiculous!

But, I have to say, the clothes on their website look really nice. I was really excited to get my hands on them. The website is easy to navigate and the pictures of the clothes are really clear. I could see myself wearing some of those outfits to work or even on a night out with friends.

However, I do wish that they had more sizes available. I'm a bit on the curvy side and sometimes it's hard to find clothes that fit me just right. It would be great if they could cater to a wider range of body types.

Overall, I'm a bit disappointed with my experience with WhiteHouseBlackMarket. The clothes look great, but the customer service needs some work. I hope they can improve in the future because I would love to give them another chance.

So, I bought these pants from WhiteHouseBlackMarket and they were hella expensive. But, the quality was not up to par. The thread started coming apart and now the pants are completely ruined. I tried to reach out to customer service, but they were no help at all. They told me that it had been over 60 days and there was nothing they could do. I am so disappointed and will never be buying from WHBM again.

So, I was trying to buy some clothes from WhiteHouseBlackMarket (whitehouseblackmarket.com) and I was pretty excited about it. I had never shopped there before, but I had heard good things about the store. I went online and picked out a bunch of stuff that I really liked. I was so excited to get my order and try everything on!

But then, something really annoying happened. My order was cancelled without any warning or explanation. I was really confused and frustrated. I tried to contact customer service to find out what was going on, but it was really hard to get through to anyone. When I finally did get through, I was told that my order had been cancelled because the amount was too high for someone who doesn't shop at the store online. What kind of nonsense is that? I was so disappointed and angry.

I don't think I'll ever shop at WhiteHouseBlackMarket again. It's really frustrating to have your order cancelled without any warning or explanation. I understand that there might be some fraud prevention measures in place, but this is just ridiculous. If they're going to cancel orders without warning, they should at least have a better system in place to notify customers. I'm really disappointed and I won't be recommending this store to anyone.

So, I ordered a dress from WhiteHouseBlackMarket and it just wasn't what I was expecting. I decided to return it and it's been about 3 weeks now since I sent it back. I know they got it because the tracking says so, but I still haven't gotten my refund. What's the deal? This is a big company, they should be able to handle this. I'm really disappointed and frustrated with their customer service. I don't think I'll be ordering from them online again. Honestly, if I could give them zero stars, I would.

This company is just the worst. If you gotta return something, they make you pay for the shipping to get it to you and then another $7 to send it back to them. That's like $16 just to get your money back. The thing I got was pretty nice, but it was just too big. But I ain't never shopping here again after getting hit with these fees.

This website is the worst! I done bought a bunch of stuff online and had a problem with one of my orders. I tried to get in touch with customer service for days and couldn't get no response. I even tried the online chat and that was a waste of time too. My problem still ain't fixed and it's been weeks. I bought two pairs of pants and they both stretched out after just one wear. It's so dang frustrating because they won't even answer me. Don't even bother with this site, it ain't worth it!

The clothes at WhiteHouseBlackMarket are really good, but when it comes to returning anything to get your money back, it's a complete disaster. I had to make multiple calls to customer service and each time I got a different story. They never acknowledged that I sent back my returns and even after starting the return process online, I'm still waiting on my money. They said my card was credited three days ago, but it's been a month and I still haven't received my refund. It's been an awful experience.