WhiteHouseBlackMarket
Reviews and Complaints

I love the wedding shop from White House Black Market. They organized the accessories and shoes well with the dresses so I don't have to. My Bridesmaids love the fit too!

I was able to get all of my bridesmaid's items here. Dresses, jewelry and shoes! The dresses were of beautiful quality and they were super affordable. They have a great rewards program too!

White House Black Market has everything from the dress to the shoes to the hair accessories! My bridesmaids are going to look elegant and stylish and all thanks to WHBM. The customer service is unparalled.

My Bridesmaids all wear diffrent dress styles to compliment their body types but I wanted them to be in matching material for my wedding. I was thrilled to find the Genius Bridesmaid convertable dress from White House Black Market which can be worn two flattering ways - and for $160!

So, I was trying to order some clothes from WhiteHouseBlackMarket and boy was I frustrated! I was on the phone for more than 30 minutes and still counting, trying to sort out my order. It was such a hassle that I just decided to cancel my order altogether. I mean, who has the time to wait on hold for that long? It's just ridiculous!

But, I have to say, the clothes on their website look really nice. I was really excited to get my hands on them. The website is easy to navigate and the pictures of the clothes are really clear. I could see myself wearing some of those outfits to work or even on a night out with friends.

However, I do wish that they had more sizes available. I'm a bit on the curvy side and sometimes it's hard to find clothes that fit me just right. It would be great if they could cater to a wider range of body types.

Overall, I'm a bit disappointed with my experience with WhiteHouseBlackMarket. The clothes look great, but the customer service needs some work. I hope they can improve in the future because I would love to give them another chance.

So, I bought these pants from WhiteHouseBlackMarket and they were hella expensive. But, the quality was not up to par. The thread started coming apart and now the pants are completely ruined. I tried to reach out to customer service, but they were no help at all. They told me that it had been over 60 days and there was nothing they could do. I am so disappointed and will never be buying from WHBM again.

So, I was trying to buy some clothes from WhiteHouseBlackMarket (whitehouseblackmarket.com) and I was pretty excited about it. I had never shopped there before, but I had heard good things about the store. I went online and picked out a bunch of stuff that I really liked. I was so excited to get my order and try everything on!

But then, something really annoying happened. My order was cancelled without any warning or explanation. I was really confused and frustrated. I tried to contact customer service to find out what was going on, but it was really hard to get through to anyone. When I finally did get through, I was told that my order had been cancelled because the amount was too high for someone who doesn't shop at the store online. What kind of nonsense is that? I was so disappointed and angry.

I don't think I'll ever shop at WhiteHouseBlackMarket again. It's really frustrating to have your order cancelled without any warning or explanation. I understand that there might be some fraud prevention measures in place, but this is just ridiculous. If they're going to cancel orders without warning, they should at least have a better system in place to notify customers. I'm really disappointed and I won't be recommending this store to anyone.

So, I ordered a dress from WhiteHouseBlackMarket and it just wasn't what I was expecting. I decided to return it and it's been about 3 weeks now since I sent it back. I know they got it because the tracking says so, but I still haven't gotten my refund. What's the deal? This is a big company, they should be able to handle this. I'm really disappointed and frustrated with their customer service. I don't think I'll be ordering from them online again. Honestly, if I could give them zero stars, I would.

This company is just the worst. If you gotta return something, they make you pay for the shipping to get it to you and then another $7 to send it back to them. That's like $16 just to get your money back. The thing I got was pretty nice, but it was just too big. But I ain't never shopping here again after getting hit with these fees.

This website is the worst! I done bought a bunch of stuff online and had a problem with one of my orders. I tried to get in touch with customer service for days and couldn't get no response. I even tried the online chat and that was a waste of time too. My problem still ain't fixed and it's been weeks. I bought two pairs of pants and they both stretched out after just one wear. It's so dang frustrating because they won't even answer me. Don't even bother with this site, it ain't worth it!

The clothes at WhiteHouseBlackMarket are really good, but when it comes to returning anything to get your money back, it's a complete disaster. I had to make multiple calls to customer service and each time I got a different story. They never acknowledged that I sent back my returns and even after starting the return process online, I'm still waiting on my money. They said my card was credited three days ago, but it's been a month and I still haven't received my refund. It's been an awful experience.